Broadband Speed Drop to 0.1MB

Hello everybody,
I'm having problems with my broadband, and would appreciate if anybody has had similar issues and can offer advice.
I usually receive speeds of 2.5MB. For nine days I have had a constant speed of 0.1MB. I contacted BT on July 22nd in India and was told it was a line fault. The line engineer arrived yesterday and tested the line at my home and the local exchange and said there was no problem at all; it must be a broadband issue and you have to call BT again.
This I did and have had immense problems with the service there. It's like talking to robots and they say it is a line/broadband issue and I now have to wait up to 48hrs for a call from a BT Openreach engineer. I'm also having a daily call from the Complaints Manager in India.
My problem is this: despite six calls now to BT there has been no progress at all and it is incredibly draining to talk to the staff in India. They are very polite and patient, but they don't really understand what they're doing, and I have little faith that progress will be made with the Complaints Manager (who yesterday told me that he was a 'manager', not just a 'technician' and that I should forget what the engineer told me and listen to him.)
What options are there for me to have BT fix this problem other than what I have already done since this clearly has had no effect?

Yes, please see the details below:
I can't use the BT speed test but another one gives me Download 128kbps, Upload 355
ADSL line status Connection Information
Line state Connected
Connection time 0 days, 22:38:25
Downstream 160 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved Noise margin (Down/Up) 10.6 dB / 16.0 dB
Line attenuation(Down/Up) 49.5 dB / 29.0 dB
Output power (Down/Up) 0.3 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
21295 / 487
CRC Errors (Down/Up)
28891 / 263
HEC Errors (Down/Up)
7884 / 216
Error Seconds (Local/Remote)
21877 / 440

Similar Messages

Broadband speed drop since line fault repair

We have recently had a phone line fault fixed but after more than 3 days the broadband speed has been lower than it was during the fault and less than half its original speed.
Pre-line issue downstream was around the 16,500kbps with some drops down to 13,000kbps. The line developed a fault which started causing dc's and the phone line became noise with constant cracking and rustling sounds which turned out to be a damage connector causing water to corrode the cables, during that time when active broadband speeds dropped but while connected gave 9726kbps download and 888kbps upload, the phone line was fixed on friday the 15th of January and the phone line itself is very quiet, better than its been in maybe years, no noise that i can hear at all. However the connection dropped out during the night after the line was fixed and came back at 6652kbps down and 440kbps up, it remained at this speed for atleast 3 days then the router reconnected at 6652kbps down with 888kbps up were it remained until this morning, the router reconnected again at exactly the same speed.
I can understand it dropping originally due to the fault but has had over 72hrs connected but the speed has not increased, infact the speed is slower than with the fault which makes very little sense but i suspect is something to do with the noise margin, I include router and btw reports. Hopefully I can get some help with this.
Thanks
Jon
HomeHub2 Connection info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:59:42
Downstream
6,652 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.8 dB / 12.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1678 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Results from btw preformance test
Download speedachieved during the test was - 5.85 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Solved!
Go to Solution.

Great just shy of 3days connected I appear to have had another sync on the line, still no change to downloadspeed but yet again an upload speed increase, Obviously the exchange is trying to resync but it seems my download speed is stuck. This was the 1 and only connection change, should have posted the stats las tnight to show 2days 12+hrs before I went to bed
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:50:34
Downstream
6,652 Kbps
Upstream
1,132 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.5 dBm

Broadband Speed dropped and wont come back

Hi, I need help and advice please.
Background info first though, so please bare with me.
During last July 2011 I was fed up of very low speeds and managed to get a BT engineer out to check the wiring etc... He did a great job by finding a badly insulated cable between myself and the Cabinet in our village. He also changed our master socket to a newer version.
Over the next few days my broadband speed went from 0.74mb download to 1.95mb download. Fantastic!
This speed has pretty much been a consistent rarely dropping below 1.7mb and at times has even gone up to my highest recorded of 2.46mb. I thought this was brilliant, I could watch iPlayer no problems and xbox live was even bearable (most of the time).
The big problem where I live is sometimes we have power cuts. Sometimes lasting hours but mainly just for seconds. Even so it switches the BB router off. (I know, but not my fault)
When we had the freak snow fall the other month problems started to raise their head. The computers in the household found issues connecting to the router and to resolve this BT BB Helpdesk kept advising me to reset router to enable connection. After connecting new ADSL filters the speed returned but connection issues continued.
BT supplied me with a brand new home hub 3 which I connected thinking it would give me my 2.4mb speeds again. Oh No. To be fare I think I was getting 1.95mb but I wanted more, as most people would. Why cant I get 2.4mb most of the time I have had for a few months.
Anyway I contacted BT who were kind enough to send a BT engineer out. He Said to me the Broadband speed is put out at the exchange (4.5km) at 8mb and comes into our village at between 3mb and 4mb. He detected no fault on the lines and spent the next 3 hours renewing 'D' and 'E' I think side of cabling (found this out later). He mentioned the noise was high but did something to lower it. On leaving he said I had 2.5mb and was confidant it would rise to 3mb.
Great not drastic but should give me 250kbs to 50kbs extra.
The day he was at my house we had 2 short power cuts followed by another couple some days later. This has not helped I'm sure.
NOW TO THE ISSUE.
My download speed since that day has not gone above 1.46mb download and every time I speak to the call centre they tell me my line is only capable of 2mb therefore 1.46mb is within acceptable range.
I am so tired of explaining that I was capable of receiving 2.4mb some 2 months ago yet now since the new hub 3 and line fiddling I am only capable of a 2mb downstream - 1.46mb DLS.
I know I have to wait 3 - 10 days but with power cuts its a nightmare, and they are so adamant about my 2mb downstream limit What the hell has happened.
Here is a link to my recorded (Speedtest.net) data over the past 11 months showing actual proof of receiving 2.46mb:
http://www.speedtest.net/results.php?sh=19a6b38248773feaa954bcf8e17ae768&ria=0
And here is my BT speedtester data:
1. Best Effort Test: -provides background information.
Download Speed
1.38 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.38 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :2.21 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
My home Hub data:
Line state:
Connected
Connection time:
0 day, 17:16:04
Downstream:
2,208 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
9.3 dB / 15.0 dB
Line attenuation (Down/Up):
56.5 dB / 31.5 dB
Output power (Down/Up):
18.1 dBm / 11.9 dBm
FEC Events (Down/Up):
12650 / 48
CRC Events (Down/Up):
50 / 17
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
289 / 10
Error Seconds (Local/Remote):
0 / 0
Please Help me I know I've had better than this but all the numbers point to the fact I can no longer have them. Why?
Many thanks
Jon
Solved!
Go to Solution.

Hi JONNYYOUNG,
I'm not educated enough to help but it mat reassure you, as it did me, to know your circumstances are not unique.
Your story sounds very simialr to my experiende last November, speeds and line length being very similar. An engineer said there was noise on my line so he switched me to another pair. Did the engineer do that for you too ? Net result my speed dropped from ~2.3 to ~1.4Mbps.
Fortunately a 21CN upgrade at my excahnge has brought my speed back up to ~2.4Mbps.
I'm sure imjolly, john46 and maybe a mod if you need it will sort you out as well as they did me.
Good luck,
dfenceman
Best regards,
dfenceman

Broadband speeds dropped

I'm sorry if this has been posted before but it could of taken a while to find a thread on exactly the same subject as mine
I got BT Broadband, Option 3 last month. When I signed up I was told I could get upto 7.5MB download speeds and for the last month I have been getting speeds of around 5 - 6.9MB which I was very happy about but over the last few days I have seen my speed drop to around 1.7 - 1.9MB and in 1 case as low as 0.7MB.
My phone still works so I don't think there is a problem with my phone line, I don't believe there is a problem with my router but just so you know I have the HomeHub 2.0
. I recently did a speed test on the BT website and it claims I can get upto 8MB which is 0.5 more than a month ago so is it possible that the exchange has had some work done on it and it will just take a few days for things to get back to normal? I would appreciate any help that you could give me

Download speedachieved during the test was - 1313 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 14:08:16
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
12.6 dB / 25.0 dB
Line attenuation (Down/Up)
14.6 dB / 6.0 dB
Output power (Down/Up)
15.3 dBm / 1.8 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
2126 / 0
CRC Errors (Down/Up)
2 / 0
HEC Errors (Down/Up)
59 / 0
Error Seconds (Local/Remote)
2 / 0

Strange broadband speed drop

Hello
Since Monday I've noticed sudden drop in my broadband speed. Usually I've been receiving 80-120kbps but since Monday it is only 15-21kbs. I did everything they saying about improving broadband speed and it is not working. Strange thing for me is that Hub stat showing good downstream:
ADSL line status
Line state
Connected
Connection time
0 days, 0:45:30
Downstream
1,792 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.8 dB / 17.0 dB
Line attenuation (Down/Up)
59.0 dB / 31.5 dB
Output power (Down/Up)
16.9 dBm / 12.4 dBm
Loss of Framing (Local)
15
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
67106 / 0
CRC Errors (Down/Up)
4583 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
7
But I still can download with max 21 kb/s.
What's more I did speed check via BT web site and did WCC test (whatever it means) and I received following info:
FAQ
WCC Assured test InConclusive.
Your WCC service was found to be performing poorly. Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates
poor service throughput performance.

Hi Dragdy
Did you notice what your present IP profile is set to?....
I'm betting it's come down, because you have loss of signal after only a 45 minute connection time.
A BT speedtest .. will tell you : http://www.speedtester.bt.com/

Broadband speed drop

HI All
My broadband speed has dropped since 1st December, i am on a 10mb line but since then the connection has drop to 1.4mb-1.8mb. I have done regular speed checks in the morning, afternoon (6pm) and around 9.30pm, but the speed has stayed constant since then and i gather 5 days is enough to find help. I have asked my neighbour and their internet speed is ok, I have checked my router and i think it's working properly. Is there a website to find out work beening done in my exchange? It's starting to get annoying watching HD youtube videos on my Ipad as it loads extremely slow.
Many thanks in advance
Dave

I totaly forgot my router password so i had to reset it. The settings should be the default like my orignal settings. I did another speed test and it the same as the last 5-6 days/
The BT Speed Test cames back as 1.75 MBPS
My router settings are:
Multiplexing Method VC BASED
VPI
VCI
Port
Status
TxPkts
RxPkts
Collisions
Tx B/s
Rx B/s
Up Time
WAN
PPPoA
4777
5765
0
997
4117
00:22:25
LAN
10M/100M
7370
6213
0
4155
1073
00:25:10
WLAN
11M/54M
414
386
0
263
34
00:17:36
ADSL Link
Downstream
Upstream
Connection Speed
2271 kbps
880 kbps
Line Attenuation
34.0 db
18.3 db
Noise Margin
27.9 db
5.3 db

Broadband speed stuck at 0.1mbs

I had some issues with line noise following a thunderstorm. It caused a very noisy line which I isolated to an extension socket in the house. I have disconnected this socket and the phone and broadband all seem to be working fine now. However, my download speed is just 0.1mbs rather rhan the normal 5mbs. I have left this for three days hoping that speed will increase, but, it doesn't seem to be getting any better. Line stats below. It looks OK to me but is still slow. I have heard of 'stuck IP profiles' which seems to fit with what I have. Any ideas?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
1 days, 20:33:06
Downstream:
5.625 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.2 dB / 24.0 dB
Line attenuation (Down/Up):
8.2 dB / 3.5 dB
Output power (Down/Up):
7.9 dBm / 11.6 dBm
FEC Events (Down/Up):
56 / 5
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 1

can you run btspeedtester and when first test completes then run diagnostic test and post results. I don't think your profile is stauck just very low due to previous disconnections
btspeedtester
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Broadband Speed dropped suddenly

Hi There,
Since the New Year our broadband speed has dropped from 1mbps to 0.1mbps. At that point our land line also stopped working totally however we have had an engineer around to repair the landline. He came to the conclusion that there was internal wiring in the master socket causing it to short circuit. He literally ripped the wires out of the master socket. This made the landline work again. The broadband speed is still running very slowly causing great frustration.
It's a home hub 3
Here are the results of the speed test I just carried out
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
101 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 101 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1568 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
I am expecting to get at least 1mbps. Any ideas what the problem could be? I don't think it is any equipment. I Have tried the test socket and i recieve the same results
Solved!
Go to Solution.

32.9db gives me IP profile of 6500kbps but im getting an IP profile of only 1250 kbps. Is this because of high noise margins?
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.3 dB / 28.0 dB
Line attenuation (Down/Up):
32.9 dB / 17.0 dB
Output power (Down/Up):
17.8 dBm / 12.2 dBm
FEC Events (Down/Up):
44142631 / 18
CRC Events (Down/Up):
1833 / 13
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
3411 / 19
Error Seconds (Local/Remote):
2043 / 35

Broadband speed dropped from 10Mb to 250K overnigh...

My broadband speeds have dropped massively overnight and I was wondering if any of the experts on here can give me some guidance on what to try or to do next?
I've been on BT Total Broadband for ages and it was running typically at about 10Mbps according to occasional checks on Speedtest.net since early May when my line was upgraded - previous had been at about 6Mb. However, today I noticed my internet access was sluggish, I tried Speedtest.net again and was shocked to find I was being quoted a download speed of 0.24Mb (upload strangely was higher at 0.38). I then tried Speedtester.bt.com and it says my IP profile is 250Kbps with an actual speed of 159Kbps, so this makes it sound like I'm being throttled down, yet I haven't even come close to any limits. Also it's a bit strange to have it happen so suddenly - everything was working fine last night and the router has been on 24/7 (although I did reset it this morning thinking that maybe this would solve the speed issue - no such luck!)
I'll post the stats from the Speedtest and from my router below (I use a Belkin, not the Homehub in case that makes a difference), but would appreciate some ideas about what might have happened and anything I can do.
---------- Speedtester.bt.com -----------
Download speed achieved during the test was - 159 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :1496 Kbps(DOWN-STREAM), 536 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 19.52:25.06:55.42 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
----------- Router Stats ------------
ADSL
Type          Fast Path
Status        SHOWTIME
                             Downstream   Upstream
Data rate(Kbps)       1496Kb          536Kb
Noise Margin            26                 25
Output power(dBm) 99               196
Attenuation(dB)       38                 16

Hi there I'm also having the same problem unfortunately. A coupe of days ago I was transferring a file from my laptop to my desktop via wireless and it caused my home hub 2 to hang. I had to reboot it a couple of times to get it working again but once it was back up again I found browsing to be really slow. I went on speedtest.net and discovered that I was getting 250k down and about 300k up. I power cycled the home hub a few times and checked all of my microfilters and connections (just to be on the safe side) but it was still slow. I went on the btspeedtest site and it is showing that my ip profile is 250k even though I am connected at 4,500k. I called the bt helpdesk this evening and was told that there looks like there was a problem but that they are showing my ip profile as being 3000k now and that I should check in a few hours on the bt speedtest site again. Well I did and it's still showing as 250k. The details from my hub and the speedtest site are below. Any thoughts and help would be very greatly appreciated.
Best effort test download speed = 219 kbps
Your DSL connection rate is 4576 kbps (down stream), 448 kbps (up stream)
IP Profile for your line is 250 kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
6.3 dB / 21.0 dB
Line attenuation (Down/Up)
49.0 dB / 31.0 dB
Output power (Down/Up)
18.9 dBm / 11.9 dBm
Connection Information
Line state
Connected
Connection time
0 days, 1:51:21
Downstream
4,576 Kbps
Upstream
448 Kbps

My broadband speed dropped after installing ios8 iPad Air iPhone 5s.

any ideas why my broadband speed is half at best after installing iOS 8 on iPad air and iPhone 5s? Pc still gets 50-60mbs like air did before ios 8. Ipad now varies from 10-30mbs

I had same problem. Go to settings, FaceTime switch off iPhone mobile calls. This solved that issue.

Broadband speed drops from 4mb to less than 0.5mb ...

Hello forum readers,
I am having speed problems since early December where during the day time my download speed is 4mb. However, after 7:30pm the speed then drops very quickly to below 0.5mb. I did a speed test just now and it is:
Download speedachieved during the test was - 268 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
I have tried calling India technical support, all I got was "we are looking into the problem" over the weeks. Very frustrating as it is so difficult to understand them. They keep giving me excuses as to the causes. Today I am told there is a problem with the exchange. I asked when can this be fixed by, the response was they are not going to fix it as the equipment is very expensive to replace.
I am so frustrate by all their so uncaring attitude that I have obtained a MAC code tonight. Will a different provider be any different if the problem is with the exchange?
Has any forum readers experience this speed dropping problem? I can understand if the speed drops due to higher demands in the evening, but with this slow speed it is impossible to use the internet for anything meaningful as a web page took over 40 seconds to load.
I am on the unlimited Option 3, and my exchange is Poplar, London.
Is there a BT moderator on this forum who can help me resolve this speed problem please?
Thanks.

Hello peeps,
An update on my slow down boardband connection...
I have reported the problem to "No Help Indian Technical Support" since 11 December, still no resolution!
I was told to wait until the end of February as work on the exchange may take place to increase capacity. Nobody called to update me on what is happening since my last post. Called Indian support for an update (17 March) only to be told my case was closed and problem resolved on the 28 February!
Then I asked to speak to a supervisor and the guy literally cut me off. All I wanted to ask was why they think the problem was resolved when I am still getting the same slow down every evening. I tried calling them again, but useless idiots who would make you answer their scripts again, but still they can't give me an update or what are they going to do about the problem.
I am at a loss in how to obtain an update from them. I am sure many of you who have the experience of calling Indian will end up with frustrations. They will try their best to ignore you especially with questions they have not a clue in answering. Every time they say they will call back, but no they don't.
Why is BT technical support be handled by such non-technical idiots? The minute they have ran of scripts to follow then you are speaking to a blank wall.
Anyone here know of a complaint number I can call or email?
Thanks.

Mi broadband speeds dropped significantly

having very low broadband speed frm last nite ....initialy i thought mayb its peak time thats why(it never happened 2 me dou b4)....bt the neva speed improved i used to get 15-16mbps ...nw i hardly gettin 2-3mbps....i tried restartin my hub bt wid no luck i checkd wid iphone n netbook bt the speedtest shows the same... is bt is having prob dis its server or its just me...can ny1 help

ine state
Connected
Connection time
0 days, 02:59:18
Downstream
17,873 Kbps
Upstream
1,163 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 6.0 dB
Line attenuation (Down/Up)
22.9 dB / 8.6 dB
Output power (Down/Up)
27.5 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
599 / 0
CRC Errors (Down/Up)
91 / 0
HEC Errors (Down/Up)
2648 / 0
Error Seconds (Local/Remote)
69 / 0

Very Slow Broadband Speed & Dropping Out

I've just moved into a property where i transferred my BT broadband but its painfully slow and cant seem to keep a connection for 24 hours as it drops out every few hours. The previous owners had BT broadband so its not like this is a new line and the wiring looks fairly recent ~last 10 years so its not a bad connection from what i can see. Most of the time i receive around 2mbps but this can drop quite frequently to below 1mpbs which is just not acceptable. Its been up and down since i moved in which i assume is the exchange trying to profile us but with it dropping out every few hours i'm wondering if something else is at play here? Every other property i have moved into has more a less stabilised in the first 3 days but this is clearly not the case here. Earlier in the week i was receiving 5mbps download which was fantastic but that didnt last long at all.
Test results are below:
(124555.430000) DSL noise margin: 28.00 dB upstream, 10.30 dB downstream
Download speedachieved during the test was - 1.37 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.5 Mbps
Solved!
Go to Solution.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
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Broadband speed dropped

For the past 3 days my speed had dropped from about 4.5 mbps to 0.47 or lower, I have tried everything I can think of but no luck. I have a wired connection and there are no reported issues at the exchange.
ADSL line status
Connection information<script type="text/javascript"></script>
Line state
Connected
Connection time
0 days, 1:03:58
Downstream
7,776 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript">// createTable("normal", trClass, td3, td4); // </script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.2 dB / 27.0 dB
Line attenuation (Down/Up)
26.0 dB / 17.5 dB
Output power (Down/Up)
19.8 dBm / 11.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
3057 / 0
CRC Errors (Down/Up)
4 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
3
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(-1 ,"Last Test Required" ); // </script>
1. Best Effort Test: -provides background information.
Download Speed
236 Kbps
0 Kbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 236 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :7.78 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps
Solved!
Go to Solution.

Have you tried a different computer? See what your CPU usage is on task manager, whe you do the speed test.
Do you have another router you could try?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband speed dropping at night

Hi iv have had bt broadband for about a month and I'm very disappointed with the broadband. I'm only getting about 9mbps in the day and then at night it's dropping to less than 3mbps. Is there anything that can be done to help solve my problem
Thanks

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Broadband Speed Drop to 0.1MB

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