Broadband speed half of estimated speed

Hi,
Moved into a property 6 months ago and signed up to BT's Phone, Broadband and Vision services.  The rated speedrange at the premises is 3 - 8Mb, with an estimated speed of 5.5.  Since the line was installed I have never achieved a speed over 3mb and is usually in the region of 2.5Mb.  Now whilst this is ok based on the range quoted, it does not sit well with a BT Vision service as when an on demand service is being used web use is severely limited.
Before I complain to BT that the service is not fit for purpose, I would like to confirm if my line can actually achieve anything better to avoid the BT Vision QoS hogging the bandwidth.
I have spoken to BT first line support 3 times now and they have escalated the issue to Wholesale Services/Local exchange, which has not had any affect.
The premises has been fully rewired by a previous owner who has installed a phone socket in every room.  They have removed the BT Master socket, but every socket appears to be a LJU2 socket.
The wiring appears to be ok
I have performed a speed test directly to the socket closest the line entry point and this does not have a material impact.  however, as this is not a BT socket, I have not been able to test it free of the other extensions as I do not want to disturb the terminal pins.
I have tested with several different filters
I have tested with separate wireless routers, an older D-Link and current Netgear NDNG3300
Lastly, Broadband is terminated when a phone call is received or a call is made.
Given the last point, there may well be an issue internally, but before I purchased a punch down tool to test the master independently I wanted to see if there was any reason for the poor performance of the line.
Any help would be appreciated.
Solved!
Go to Solution.

Hi Welcome to the forums
Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
Can you also post the full results fromBT Speedtest speedtester.bt.com
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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    Download  Speed
    881 Kbps
    0 Kbps
    2000 Kbps
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    448 Kbps
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    HEC Events (Down/Up):
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    Error Seconds (Local/Remote):
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    Solved!
    Go to Solution.

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  • Broadband Dropping Out and Connection Speed Decrea...

    Sorry to be a pain but I am back here again.
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    I connected to the test socket and used a wired connection for the speed test and hub stats.
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    Connection Information
    Line state:
    Connectedppp0_0
    Connection time:
    2 days, 00:23:43
    Downstream:
    16.69 Mbps
    Upstream:
    1.024 Mbps
    ADSL Settings
    VPI/VCI:
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    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    9.5 dB / 7.1 dB
    Line attenuation (Down/Up):
    10.3 dB / 6.7 dB
    Output power (Down/Up):
    19.8 dBm / 12.4 dBm
    FEC Events (Down/Up):
    4947 / 0
    CRC Events (Down/Up):
    11 / 11
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    377 / 48
    Error Seconds (Local/Remote):
    72 / 21

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    Note, I've tested with other iPhone 6 and iPhone 6 Pluses and all of the devices seem to have the exact problem, 50% of expected speed. Seems like only the iPhone 6/Plus is affected by this weird problem.
    Has anyone else experienced such problem or have any solutions for this?

    I have this issue too. My older iPad Mini Retina 2 reaches around 90 Mbps speed and my iPhone 6 is struggling to reach 59 Mbps. I was expecting higher WiFi speeds on it.
    I've previously owned an Note 4 and I was having 150 Mbps WiFi speed, so the router is not the issue.
    Router: Asus RT-N18U
    Internet Speed 500 Mbps
    Device: iPhone 6 with iOS 8.2 / iOS 8.3

  • Estimated Speed Check

    I'm currently with Sky Connect, and only get 3-4Mb from a 8Mb connection.
    When I perform a speed check on the BT website, it estimates my speed could be as high as 17Mb.
    Is this actually possible, considering the low speeds I am currently getting?
    Should I expect to be getting more with what I currently have?

    you can switch to any provider you want just phone up sky and ask for a MAC code and when you have got it then phone up BT and order broadband from them giving BT the MAC code and you will then change providers automatically
    Hope that helps
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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