BROADBAND USAGE WITH YOUVIEW??

Does anyone know if YouView counts towards your broadband usage? BT Vision didn't but I hear that You View can rack up your monthly usage. Not mention on website of course?

Hi Sjf9712,
If you have to YouView through BT then no need to worry about your BT Broadband usage allowance - all BT Vision and YouView On Demand and Catch Up TV is exempt from your usage.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

  • Broadband usage IMPOSSIBLE!

    Hi all, i'm a new customer to BT having signed up to an Infinity 1 & TV package from 17.06.14.
    I am after a bit of feedback to an issue which has become apparaent from the outset of my service connection, and which i'm getting exceedingly concerned about spiralling costs being applied to my account and getting absolutely NO help whatsoever from BT to track down the cause.
    Within 7 days of connection, I had my first email warning that braodband useage had already reached 28GB and was at risk of exceeding my 40GB / month usage cap.
    For the record, I had transferred my service from Virgin Media after 5yrs and 3 months of 10GB / Mnth cap where we had never once exceeded this limit.
    Nothing in our household has changed since BT was introduced into the equation, other than new BT equipment has been installed in place of the old router and a new Youview box installed in position for our last Youview box.
    We have not changed our internet usage or TV viewing habits, or done anything out of the ordinary that we know of that could cause this issue, and yet according to BT our household has apparently started using the broadband service not just four fold comapred to previous, but 14-fold based on the information from their usage monitor that apparently we got through 65.5GB in 14 days to the end of June!
    I contacted BT about the issue of the first warning (24.06.14) and questioned the accuracy of the usage information, and all I was repeatedly told was that if the usage monitor says its been used, its been used, and it's never wrong.
    B
    T said they would keep an eye on the usage from 24.06.14 - 30.06.14 and report back to me with their findings.
    Not surprisingly, nothing happened, and no call back as promised.
    Now we have turned a new month I checked the usage monitor on 07.07.14 to find that it was already showing 39GB used in 7 days!
    Again, I have called to register my concern with their information being spurious and again got quoted 'its never wrong'.
    Has anyone had a similar experience and if so how did it get resolved?
    One other item of information that may help : from my last conversation with tech support last night, they interrogated my hub to find out what was currently connected to the hub, only for them to list out at least half a dozen devices which weren't in the house or even near it at the time, but were still showing as connected via wi-fi to the hub .......can this be the connected to the issue?
    Any advice or information, techy or not would be gladly welcomed.

    Hi,
    I am new to BT as well (from 08/05/2014) and am experiencing the same problem on an Inifinity 1 package with 40GB monthly allowance.  Apparently between 1st and 8th July 2014 (according to the BT Broadband Usage Monitor webpage) I have managed to use 39.87GB of my 40GB allowance.
    Note: in my last seven years of broadband usage (with O2) I have never used more than between e.g. 10 to 14GB per month.  I do not have any gaming devices, no sky TV etc and have not (since June) streamed any movies, watched iPlayer or TV on demand, downloaded music on iTunes etc.  Nothing has changed in my usage which would account for this.
    Since Sunday 6th July, I have spent nearly 3 hours on the phone with 'technical' support to try and resolve the problem.  They have confirmed that I do not have a crossed line (via swtiching the hub off).  After many hours of wrangling between 'techincal' and 'accounts', 'technical' have now opened a case and are due to report back on the 14th July.  They are also sending me a new home hub.  I suspect they will not find a problem and the new hub will make no difference.
    The most interesting thing is this: on Monday night (7th July) I disabled the 2.4GHz, 5GHz and WPS wireless on the home hub.  Also note that I have no LAN/USB cables connected to the home hub.  No wireless + no cables = no usage (?).  I checked the usage monitor webpage at 9.30am on 8th July, for the 23.59 usage figure for the 7th July: this was 32.6GB. I did not use the home hub on the 8th July, but left it switched on (with no wireless and no cables).  I then checked the usage monitor again this morning (9th July), for the 23.59 usage figure for the 8th July: this was 39.87GB....
    ...somehow without any access to the home hub I managed to use c. 7GB of data in a day.  I queried this figure with BT this morning.  They told me that the 39.87GB figure on the webpage was incorrect and that the correct figure was 32GB.  I have just checked the usage monitor webpage and it is still showing 39.87GB (?!).  [Note this figure is all download with no upload whatsoever.]
    It is possible to log in to the home hub via FON ("BTWiFi-with-FON" + your email/password).  I have been told (by everyone at BT I have spoken to) that using FON does not count towards the personal monthly usage (40GB).  Perhaps (as a test which will still allow internet access) you can disable your homehub wireless (advanced settings) and use your home hub via FON and check your usage for the day.  With everything disabled and access via FON, your usage should be zero.
    Interestingly, I have been told by 3 people in 'techincal' and 4 in 'accounts' that I should look to upgrade my package to 'unlimited usage'.  I have refused to do this because I do not need it and do not wish to spend any more on broadband.  I also note that BT have withdrawn the '40GB' usage allowance from every package now on their product listing; it's either '20GB' or 'unlimited'.
    Happy to discuss further as it would appear we have exactly the same issue....

  • YouView Broadband usage

    Hi,
    After spending an hour on the phone going round in circles I thought I would try here, any help would be greatly appreciated.
    My Mother has BT Broadband option 1 so has a 10 GB limit, which is enough for all she does.
    She got BT vision installed around the 20th Feb - with the TV Unlimited option.
    She then started using NowTV around the 26th of March.
    Her Broadband usage has suddenly increased
    Feb     - Not over 10 GB limit
    March - 20 GB
    April    - 41 GB
    May     - 40 GB
    Broadband monitor page currently states:
    You have used 42.48 GB this month and your average monthly usage is 7.09 GB.
     You have also used 0.12 GB of YouView but because you have a BT Vision subscription pack this isn't counted against your broadband usage allowance.
    The first time she got an email warning her she was above her usage I didnt worry as I seen the following link which stated there was a problem with the usage monitor and excess usage would not be charged:
    http://bt.custhelp.com/app/answers/detail/a_id/44084/c/348,1155,6239
    She recently got an email stating they will be charging her an extra £35 for exceding her usage in April, and I imagine there will be another £35 for Mays usage.
    She watches a lof of movies on it, especially NowTV but yet it states she has only used 0.12 GB of YouView!!!!
    Looks a lot like YouView usage is being incorrectly counted and being charged for.
    Any advice would be appreciated,
    Geoff

    & lest there is any doubt this is how the Bt website defines it
    YouView On-demand explainedAs well as Freeview and Catch-up TV, YouView gives you access to great on demand content including BBC iPlayer. Best of all, you no longer need to huddle over your laptop! You can enjoy watching your favourite shows on your TV.
    As well as the standard players which come on your YouView box, you'll get access to BT Vision with thousands of hours of on demand content including Films, TV, Kids, Music and more. In fact, BT Vision has the largest video on demand library on YouView.
    The best part is that providers will continue to add Players to YouView, meaning the content you have access to will continue to grow and change.
    Subscription to Now TV costs extra.
    close

  • YouView and broadband usage...?

    Now that the 'Catch Up' TV services (iPlayer, 4OD, etc...) are not in the BT Vision section of the new YouView box, does using them now count toward my Broadband usage?  It didnt count with the BT Vision box, but I cant find a reference anywhere to whether this has now changed.
    cheers
    mike

    http://www.youview.bt.com/
    "YouView is also available with any of our great BT Broadband or BT Infinity packages and with a BT Vision subscription all your on demand viewing (not just BT Vision programmes) is exempt from any broadband usage allowance - so you don't need to worry how much you watch."
    So if you get a BT Vision subscription, even their £4 per month offering, then your YouView usage won't be counted against your broadband usage.

  • Broadband usage - no emails?

    Hello all! 1st post here after much trawling and reading of threads so hopefully I've done the right thing by searching the forum first for an answer prior to posting...if my searching was substandard then I apologise in advance...
    I've searched the forum a lot over the past few days/weeks and I see that I am one of many that has experienced unrealistically high usage according to BT'S usage monitor.  Notwithstanding the fact that I think it is inaccurate based on my experience with my previous ISP when I had to try really hard to get up to 10GB usage (to get my money's worth ) and I'm now using up way more than this monthly, I have the following questions which I would be grateful for any enlightenment:
    My broadband usage monitor has disappeared and I can't find any thread on here or any explanation on the BT site explaining why this has happened (the other thing I see in MyBT is that it's unavailable and that they hope to restore it soon).  I know it was acknowledged to be wrong due to inclusion of YouView figures but is this the reason for the disappearance? Any thoughts on this?
    After a livechat conversation this morning I called Consumer Billing - Broadband on 0800 800 150 to try to get some usage figures. Apparently I am at 18.23GB so far this month, following 24.53GB last month.  The PC is virus/trojan free so I just don't fathom it...HOWEVER my issue is that I've never received an email from BT flagging up the heavy usage.  I've checked my BT Internet (Yahoo) email address as well as my email address as supplied to BT but nothing - again, is there any logical reason for this?
    We have TV (YouView) from BT and often use the catch up TV service through the set top box but I'm assured by BT that this doesn't count towards usage.  This is how I was sold the service and what I read on the BT site - I am correct here aren't I? (by the way with my previous ISP I often accessed iplayer, sky catch up and never got close to the usage figures given by BT).  Does anyone know whether the above figures would include YouView usage?  I suspect the answer is no (but can only explain it if the answer is yes) but the person in the overseas call centre just pointed me in the direction of the thinkbroadband usage monitor...
    Like others, I am a bit lost as to why the usage is so high but feel I have little option other than to upgrade to an unlimited package at higher cost.  Not ideal and I do feel a little unhappy given I (and others) don't believe or understand the usage numbers.
    Thanks,
    Jason

    If you do decide to upgrade follow these links.
    http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_cid=con_ppc_m...
    They might tell you this deal is for new customers only and that an existing customer has to upgrade via this link
    http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27281
    which costs more but I'm sure if you haggle with them and point out that you are a loyal customer and will stay loyal at least for the length of the contract they will do a deal.
    You can also contact the options team on this number 0800 800 030 they are UK based which might be a better way so that you can haggle with them to get the best deal.

  • Broadband Usage Massive Surge

    Hi All,
    It looks to me like our usage monitor is on the fritz again.
    We're on Option 1, 10Gig package,
    1 PC hard wired Running Lubuntu from HD instal, not been on since Thursday night.
    1 Ipad2 on wifi (been away since Friday morning)
    1 Laptop running Ubuntu from CD. Never connects to router address, only ever logs in when using it via BT WIFI or Fon.
    1 Original style Vision box, hardwired with powerline adaptors
    No nasty windows updates to worry about, no skype this weekend, no streaming audio, V little youtube, as trying to get everything on the old vision box watched before it is switched off at the end of June and what Youtube there was came in via the Fon or BTWIFI connection.  Warnings and details below
    1st warning 
    18/06/2014
    Total usage is now over 6GB
    2nd warning
    20/06/2014
    Total usage is now over 8GB
    As of today 22/06/2014 it says I'm 1.19gig over my usage allowance
    For a couple in their 40's with no online addictions something has got to have gone wrong again, we usually sit around 6-8 Gig, from this it looks like it thinks we've used over 5gb in 4 days??
    Could it be something to do with BT prepairing to switch off our Vision box?
    Have they started counting & charging for Fon usage?
    Totally at a loss, after my complaints the last time everything has been fine for a good while & now it's all starting again.
    :-(  Thought about renewing & getting a new vision box before end of month, & trying to negotiate a more competetive package price, not so sure now this has happened again.
    I've seen one other thread complaingn of a sudden surge in the past 4 days here:-  https://community.bt.com/t5/Bills-Packages/Broadba​nd-usage-surge/td-p/1293165
    Anyone else?

    Hi Peter,
    Not getting anywhere at all, :-(
    We're currently showing a use of 1.1 gig over the past 5 days, now that would be fine if we were using it as we used to but we're not!!!
    I' ve changed the router wifi password so the mobiles, laptop & IPad only connect through the BT app via the free to use Wi-Fi/Fon connection & am only turning on the desk top PC for 5 mins in the morning to grab the router stats & broadband usage screen shot from the MY BT website.
    SO...
    The only other things that can possibly be using the allowance now are
    1) Our old BT vision box, connected to the router through powerline adaptors
    2) Someone has hacked my new router WIFI password & is using it. (remember I've already changed it once recently)
    I've just re contracted today so will get a new youview box sent to me on Wednesday, if that doesnt fix it then I'll change out the router to a third party model I have standing by.  Got a 14 day cooling off period if it doesn't get sorted so can always still bail out & run.
    If only I could access someone nearby's fon/WIFI connection I'd turn wireless off all together on my router to see if that fixed it & it would stop my router recording any fon/WiFi access I'm doing as well.
    We've had these problems before back in Jan 2013 & I've shouted on about the pathetic BT online "useless monitor" so many times & tried to get people behind me to appeal for the more advanced Plusnet version.
    In the past the mod's have got involved & miraculously it has just stopped, I hope "DavidM" notices this post & can get involved soon as I've got a problem using his contact us link in his profile, it doesn't show on I-Pad or Linux ATM.
    DavidM please help.
    Regards
    Garry

  • Monthly broadband usage -- BT knows, how do I find...

    ok, so I've been forced back to BT's website again. It took 30 seconds for my blood to boil -- why is it such a poor site? The core issue I have is that I always want to communicate with BT via email, NOT via phone. That way I'm on equal terms and I can ponder the response. But finding somewhere to email is extremely difficult -- I always have to complain, when I just want to ask a question.
    Anyway...
    I want to know what my broadband usage is. I used to be able to log on and see. But some muppet has decided that I can no longer do this:
    "Why can't I check my broadband usage any more?
    We don't want our customers wasting time monitoring usage when there's no need to. Having unlimited broadband means you don't need to worry about your internet usage: you won't pay any usage charges no matter how much you use."
    Well I DO want to know what my usage is. I am seriously thinking of moving away from BT. If I know what I am using I know what sort of package I can purchase from a competitor. I also don't want to 'renew' a contract so I'm stuck with BT for another 12 months. As long as BT are in the background they are ok. I've had no problem with the service, but they seem to be getting dearer and dearer. (Line rental saver went up by 13.5% -- Inflation was less that 2% so why the huge hike?)
    Their scheming, conniving business team who are looking at ways to stop me moving away while still screwing me are finally forcing me to do something.
    So can someone please tell me where I can now find my monthly usage? The above response from BT is NOT GOOD ENOUGH.
    Now to find a cold shower and calm myself down again...
    grrrrr
    Solved!
    Go to Solution.

    here is the link https://community.bt.com/t5/Bills-Packages/Unable-to-see-broadband-usage-if-on-unlimited/td-p/136871...
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Lack of broadband connection with Extra Box

    Hi all Requiring some technical assistance/advice really. I have recently had installed Youview box and BT HomeHub 5 in our lounge as Infinity has finally reached our area. All is fine. My old Sky+ box in the kitchen stopped working over the weekend, so I thought I could purchase a Youview Extra Box to replace it, as I am quite happy with Youview. However, there is no hub in the kitchen (it's in the lounge), so I can't plug Ethernet cable in. Wi-fi won't stretch that far. I can't feasibly run a cable from lounge to kitchen as it's too far and would be very unsightly. I looked at the various plug-in BT Home Hotspot kits, but they imply that you need to be on the same ring main/electrical circuit to work - which I don't believe my kitchen & lounge are (separate fuseboxes) So, in a nutshell, what can I do? If I simply connect the extra Youview box to the TV in the kitchen then I can still use the record, live pause and playback features without being connected to the internet? I am happy to forego the connectivity features eg iPlayer, film libraries etc on this set. Or is the Youview simply defunct if you don't connect to a Hub? Help gratefully received!

    Powerline adapter and similar devices, communicate over your mains wiring using radio frequencies.
    These frequencies will not pass through your electricity meter to the external electricity distribution network.
    As both your feeds come from the same meter, it is possible that these types of adapters may work, with a reduced speed, depending on the lengths of the cables.
    If you could borrow a pair to try, then I think it would be worthwhile. Some types may work better than others.
    I have a pair of TP-Link ones feeding a wireless access point in the garage at the end of the garden, and that is on a separate fuse box.
    These are TP-Link TL-PA211KIT AV200 Nano 200Mbps Powerline Adapter - Twin Pack
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Very high broadband usage

    The first month we got BT broadband was option 1 the 10GB package, I left my house for 2 weeks and the monitor was at around 6/7GB and with no one in the house and no one with access to it i came back to find it was now at 12GB, thought this was a bit odd...
    Last month we upgraded to option 2 the 40GB package. Ended up watching lots of videos and things and by the end of the month it was at 45GB.
    This month, it's 7 days in and the usage monitor is showing 12.87GB used, I haven't been doing anything other than browsing, no games, no videos, no downloads, nothing...
    This surely cannot be correct and I'm still concerned about the first month when it hadn't been used by any one and it was still racking up the data. 
    One phone call said there was nothing BT could do to check, I think it's a bit odd that I have to pay for usage I haven't even used and for this month that it's so high already and I haven't even done anything! 
    Forgot to say I had a 20GB package a few years back and I practically used to live on my laptop, used to play xbox live for hours each day, watch a lot of videos, and download a hell of a lot of music and videos and I didn't exceed my limit once in 18 months..
    Seems a bit odd to me...

    If this is the first month you have gone over, the £5 for an extra unit of 5GB might be waived.
    For more information visit www.bt.com/broadbandusagepolicy
    The broadband usage monitor is accurate and is updated at 23:59 every night. 
    Uploads are also counted towards your 10GB allowance.
    1) Make sure that you don't have any malware or virus on the computer.
    2) Make sure your private Wifi network is encrypted otherwise other people might be suing it.
    3) Make sure that there isn't a device in that is using the home that you didn't know was using the internet - Smart phones/portible devices can automatically connet to your wifi (if known) and can update software in the background without  you knowing. Some devices will allow phone calls and texts to be recieved over wifi.
    4) there are free usage meters that can be downloaded to see when and what is using the 10GB usage on your computer.
    cheers
    jac_95 | BT.com Help Site | BT Service Status
    Someone Solved Your Question?
    Please let other members know by clicking on ’Mark as Accepted Solution’
    Try a Search
    See if someone in the community had the same problem and how they got it resolved.

  • Broadband usage not showing on my account for the ...

    For the last 2-3 months my Broadband usage has not been showing on my account website. I am on unlimited broadband but would still like to know what I have used. This has happened, for short periods, several times before but usually rectifies itself within a few days. 
    Solved!
    Go to Solution.

    Hi pixmate
    Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Wifi at home/Broadband usage allowance

    Can anyone tell me if when using a wifi device AT HOME does the usage come off your allocated broadband usage allowance?

    johnfraser wrote:
    Thanks for that but I am still not entirely clear. I have registered for bt wifi so does this mean unlimited usage even at home?
    There is a fair usage policy here
    http://www.btwifi.com/terms-and-conditions/fair-use-policy.jsp
    You have to actually connect to your BT wifi SSID, and not the normal home hub one, to take advantage of this.
    You can tell if you are connected to BT wifi, as it will ask you to login using your primary e-mail details.
    There is a general info page here.
    BT wifi help (was BTOpenzone)
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Increase in broadband usage

    I have been using BT Infinity 1 since July last year with no problems.
    For the last two months I have been warned that I am using more than my allowance of 40G incurring extra charges.
    I have no explanation for this.
    Is it possible to retrieve my usage stats (as a graph) for the last twelve months from the BT billing platform.
    Kathy

    This link may help.
    Why is my broadband usage so high?
    I don`t think BT keep your usage stats for that long. Its best to check it on a daily basis, using the usage monitor on MyBT.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Broadband usage monitor

    I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
    I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
    I have downloaded a usage monitor which greatly differs from BT's own monitor,
    What I would like to ask is,  does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
    if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?

    Deke wrote:
    I have also experienced the excessive BT broadband usage. I opted for option 1 because I have no interest in downloading Video's/music, apart from reading both BBC and Sky news the only other use is my wife using the online facebook game.
    I received an email from BT last month saying i had reached 7GB of my 10 GB usage and just cant figure out why
    I have downloaded a usage monitor which greatly differs from BT's own monitor,
    What I would like to ask is,  does the monitor I downloaded only monitor what is open on my desktop, 2 whould there be a differnce between High Speed Broadband and those who's broadband is connected via telephone line.
    if this is the case as i suspect, then someone downloading a file on high speed whould use less bandwidth than someone downloading on slow speed. look at it as sending a fax, it may cost 10p to send a fax on a cheap machine but to send the same sheet on a quality machine may cost 6p, I dont no?
    Hi. Welcome to the forums.
    You say you received an email last month for reaching 7GB - that was for April.
    May I ask what usage monitor you are using, and how does it compare with your current May usage online meter from BT ?
    The downloaded monitor will only record what that particular computer is using (won't include other computers, games consoles, mobiles and TVs etc). And then there are various settings in different programs to cater for usage within a home network etc.
    What Facebook game is being used may I ask? Some of these applications can use many 100s of MB per day, so this alone could account for a lot of the usage.
    There should be no difference between any "high speed" user and standard ADSL in terms of usage. In your example of downloading a file. The high speed (e.g. fibre) user will use exactly the same data content as a person on a slower connection. The speed is irrelevant with regard to how much is being used.
    You can't compare with a fax machine, because typically these used normal phone lines which are charged on a timed usage - so the longer the call, the dearer the cost.  In your example it could actually be dearer to use a quality fax machine, because it may take longer to send a higher quality copy.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Broadband Usage

    I have just had infinity installed for BT TV. My broadband usage averages 28gb a month but in 2 days since installation my usage has rocketed to 18gb. We have not watched any films or used our pcs any differently. I got through to India and was told it was uploads and i would be put through to billing. By the time i had waited on the phone it had gone flat so I am none the wiser. It must be a mistake, can someone help?

    Hi Cheryl111,
    Welcome to the forum, I can check your usage here if you use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
    Thanks
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband Usage Meter unavailable

    The broadband usage meter on the BT website refuses to show my usage, on the basis that, as I have unlimited broadband, I don't need to know.
    Is there any way I can find out my usage? Just because I'm on an unlimited contract does not mean I am not interested in my usage.

    Follow the instructions in message 47 in this thread , you will only be given total usage with no analysis  https://community.bt.com/t5/Bills-Packages/Unable-​to-see-broadband-usage-if-on-unlimited/m-p/1400811​...

Maybe you are looking for