Broken laptop/mulfunctioning usb ports

I HAVE HP 15 Notebook PC.2X USB PORTS ON THE RIGHT SIDE OP THE DEVICE R NOT WORKING..HAVE TRIED THINGS FROM GOOGLE BUT NOTHING HELPS..EVER SINCE I BOUGHT IT IT HAS NEVER WORKED...I TRIED UNINSTALLING IND REBOOT BUT STILL IT DOES NOT WORK,LATELY I TRIED ON BOOT MENU F2 ON DIAGNOSTIC IT SHOWED ME FAILURE ID:UBX2LJ-7AE7KN-XD7V7F-8D3R03....PLEASE HELP ME.I DONT KNOW WHAT TO DO ANYMORE.IS A FACTORY FAULF OR DISABLED BY DEFAULT????

THANK YOU IN ADVANCE....UPDATED DEVICE

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    {---------- Please click the "Thumbs Up" to say thanks for helping.
    Please click "Accept As Solution" if my help has solved your problem. ----------}
    This is a user supported forum. I am a volunteer and I do not work for HP.

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    I AM HAVING THE SAME PROBLEM WITH THE SAME MODEL. I GOT THE SERVICE
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