Browser based AIR Help and PDF Files

Hi everyone,
I am so glad to have forum like this, hoping that sharing your experiences will help a little bit further.
Just recently I have tried to generate an browser based AIR Help in combination with merged projects. By the way, Peter Grainge's tutorial was very helpful here, thanks Peter!
My project also contained a single PDF file in a baggage container. After I had published my file, I had noticed that it was not possible to open the PDF in any way.
So I tried the same using the Adobe AIR Help Application and there the PDF worked. Now I was wondering whether I did something wrong or do I need to be aware of something.
Personally I don't mind using the Adobe AIR Help Application, the only disadvantage I had discovered beside the local installation, is the the document spacing seemed to be a little odd. Actually there was no space between the border and the content. With any other single source output there is, including the browser based AIR help.
I didn't find any similar problems on this forum, but maybe any of you has a little hint for me.
Thanks and greetings from Germany,
Christian

PDF should work from browser based AIR Help. Try a different file.
See the AIR topics on my site about the margins. In short, you create a copy of your CSS and just change the body tag margins in Notepad. Use the ordinary CSS when you are working or creating other outputs, use myproject_AIR.css when you generate the help.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Similar Messages

  • Browser Based AIR Help not displaying in browser

    Hi All!
    Publishing with RoboHelp 8...
    WebHelp generates and publishes properly to the server. Viewable, working, all good.
    Browser Based AIR Help previews, generates, publishes, but won't display via IE or Safari. All that I get is a blank page instead of index.htm
    Side Note/Side Issue: Project contains links to Baggage File PDF's. The links in the WebHelp version works properly. The BB AIRHelp only displays a blank page
    Any thoughts?

    LOL, it was never my intent to berate you. Only to try and point out that things like this require some thinking through.
    As for the "sexist overtones", those totally aren't intentional either. I facilitate RoboHelp and Captivate classes for my living. I find that as humans, we all have food in common. As a result, it is often helpful to use an analogy to better understand what is going on with things we cannot see physically, such as RoboHelp generating and publishing files.
    If you look through these forums at all, you will see that I use the analogy of a Single Source Layout as being just like a recipe. The Single Source Layout Pod being just like a recipe box. And I'm always calling the SSL the "SSL Recipe". Go ahead and search. You'll be surprised.
    So it had nothing to do with this post. Only that it's my preferred way of trying to help make sense of things that aren't exactly tangible.
    Sorry if I offended you in any way. I certainly didn't mean to!
    Cheers... Rick
    Helpful and Handy Links
    RoboHelp Wish Form/Bug Reporting Form
    Begin learning RoboHelp HTML 7, 8 or 9 within the day!
    Adobe Certified RoboHelp HTML Training
    SorcerStone Blog
    RoboHelp eBooks

  • Webhelp v browser-based AIR Help

    Hi, I 'm going to be writing help for a web-based application for the first time and am trialing Robohelp 9. Can anyone tell me the difference between the published files for Webhelp and browser-based AIR help? Would there be any technical difference in deploying them to a web server? My apologies if this has been answered elsewhere - I couldn't find a reference to it.
    Also (probably a separate question), is there any way to incorporate commenting with either output type? I know this is not supported in the SSLs, but is there a way around it using script? It seems strange that only the 'offline' AIR help includes online commenting. And Adobe's own help pages include it (though they don't seem to use Robohelp!).
    Many thanks in anticipation.

    Hi Susie et all,
    Just spotted this thread and am in the exact same position as you :-)
    Really like the browser-based Air help look and trying to keep up with the limitiations and any issues.
    We cannot use classic Air Help as the help system supports a web-based product and there is no way that the client will allow a 'special' install for a help system.The trouble starts when you start comparing Air Help, browser-based webhelp and browser-based Air help. In Air Help you are teased with the Favourites tab, the comments pod but they are not available for browser-based Air. The search also works differently in Air formats (results in topic window), something I only became aware of a few days ago. You cannot add custom buttons to tool bar in BB Air something I've found very userful in web help. We have also had a few formatting issues and use a different .css for webhelp and airhelp (mainly to get styles to match the different skins).
    There is no doubt that the browser-based Air output looks slick and as John said the skin can be modified to give a corporate feel. But your visitors will need flash player to view content in the left hand pane - its flash that gives it the slick look and feel. I'm trying to run some test this week to find out what will happened without flash player AND to check how the help appears in the various browsers.
    I'm curious, have you had any specific issues with running browser-based help on a webserver? We are still awaiting feedback from developers, but so far they have been unable to get browser-based help running on server - just a blank page with grey background. I'm reassured by Peter's comments so hoping it is some security setting that they can deal with. The most sensible approach now is to try and get webehlp running in same environment.
    I will definitely post feedback and will be following this thread closely now.
    Kind Regards
    Craig

  • The PDF file and slideshow view corrupted using iPhoto. Macbook air only get corrupted slideshow and Mac Mini both slideshow and PDF file is corrupted.

    The PDF file and slideshow view corrupted using iPhoto. Macbook air only get corrupted slideshow and Mac Mini both slideshow and PDF file is corrupted.

    Saving as a PDF file for some users have been a problem.  If you boot into  Safe Mode and run iPhoto you can create undamaged PDF files.  We don't know why the problem but this is a workaround.
    This problem prevents many from ordering books, calendars and cards since iPhoto creates PDF file of them for uploading and printing.  Booting into Safe Mode lets them successfully order those items.

  • Does iPad Air 2 open PDF files in Safari?

    Does iPad Air 2 open PDF files in Safari? Having trouble doing so.

    As JimHdk stated, all iOS devices do a great job of opening standard PDFs right in Safari.  Note that it is possible for PDF authors to create non-standard PDFs in Adobe Acrobat that will NOT open in Safari but it would be unusual for those PDFs to be posted on a public web site.
    Lastly, note that by doing a tap-and-hold on a link for PDF, you can choose to open the PDF in iBooks as well.  This is very helpful if you want to retain a local copy of the PDF on the iOS device for later reference.
    What happens when you try to open the PDF in Safari?

  • Hyperlinks to XLS, DOC, and PDF files that are included in a .chm file work intermittently.

    SUMMARY
    Hyperlinks to XLS, DOC, and PDF files that are included in a
    .chm file (and the Baggage Files) only work intermittently. The
    only solution appears to be deleting the Temporary Internet Files.
    PROBLEM
    1. I place the XLS, DOC, or PDF file in the Windows
    sub-directory that corresponds to the RoboHelp project sub-folder
    where the topic in which I’ll place the hyperlink exists.
    2. I open the help project in RoboHelp HTML.
    3. I right-click on the project’s Baggage Files
    sub-folder that corresponds to the Windows sub-directory in which I
    placed the XLS, DOC, or PDF file (in step 1).
    4. I import the XLS, DOC, or PDF file.
    5. I open the topic in which I’m going to place the
    hyperlink in the WYSIWYG editor.
    6. I “drag and drop” the Baggage File into the
    topic (in the WYSIWYG editor) to create a link to it.
    7. I save the changes and then generate HTML (.chm) help.
    8. I open the .chm file and click the hyperlink. The XLS,
    DOC, or PDF file may or may not open.
    9. When the hyperlink works correctly, for DOC and XLS files,
    a “File Download – Security Warning” dialog box
    appears asking, “Do you want to open or save this
    file?”. The buttons that are available are
    “Open”, “Save”, and “Cancel”.
    These buttons work then as one would expect. (When the hyperlink
    works correctly for a PDF file, it simply opens the PDF file in a
    new window; there’s no prompt to save, open, or cancel.)
    10. When a hyperlink does NOT work, for DOC, XLS, and PDF
    files, no dialog box or other visual message is displayed. Instead,
    the sound that is associated with the “Exclamation”
    program event is played (the “Windows XP
    Exclamation.wav” file is the WinXP default).
    Other Notes:
    - The hyperlinks ALWAYS work when I view a topic using the
    “View Selected Item” function (Ctrl+W) in the RoboHelp
    HTML project.
    - Once a hyperlink stops working, it will not start working
    again until I delete all the Temporary Internet Files.
    - A hyperlink will stop working even if Internet Explorer
    (iexplore.exe) is closed the entire time.
    WORKAROUND
    Through trial and error, I have discovered that if a
    hyperlink stops working, I can get it to work again using the
    following steps:
    1. Leave the .chm file open.
    2. Open Internet Explorer.
    3. Click Tools>Internet Options….
    4. From the “Internet Options” dialog box, select
    the “General” tab.
    5. Under the “Temporary Internet Files” section,
    click the “Delete Files…” button.
    6. From the “Delete Files” dialog box, select
    “Delete all offline content” and then click
    “OK”. The files are deleted and the “Delete
    Files” dialog box closes.
    7. Click “OK” to close the “Internet
    Options” dialog box.
    8. Without closing Internet Explorer and without re-starting
    the .chm file, all the hyperlinks that didn’t work before
    will now work.
    GENERAL SYSTEM INFORMATION
    - Windows XP Pro, SP2
    - Internet Explorer 6.0.2900.2180
    - RoboHelp X5, 5.0.2 Build 801
    - HTML (.chm) help project files exist on my local machine
    - HTML (.chm) help file is run from my local machine
    - Project is under RoboSource version control
    TEMPORARY INTERNET SETTINGS
    - “Check for newer versions of stored pages” is
    set to “Automatically”
    - “Current location” for the Temporary Internet
    files folder is set to “C:\Documents and Settings\My
    Username\Local Settings\Temporary Internet Files\”
    - “Amount of disk space to use” is set to
    “594” MB
    “View Files…”
    - An XLS or DOC file will be listed here if I click its
    hyperlink and then click either “Open” or
    “Save” from the “File Download – Security
    Warning” dialog box.
    - A file will appear here even if I click “Save”
    and then click “Cancel” from the subsequent “Save
    As” dialog box.
    - If I click “Cancel” from the “File
    Download – Security Warning” dialog box, the file does
    not appear in the Temporary Internet Files folder.
    - When a file does appear in the Temporary Internet Files
    folder, its Internet Address is displayed similar to the following:
    “ms-its:C:\PrimaryProjectFolder\ProjectName.chm::/SubFolderName/FileName.xls”
    “View Objects…”
    Here’s a list of all the program files that appear:
    - “Microsoft Office Template and Media Control”
    (Last Accessed 12/13/06) (Version 12,0,6024,0)
    - “Shockwave ActiveX Control” (Last Accessed
    12/14/06) (Version 10,1,4,20)
    - “Shockwave Flash Object” (Last Accessed
    12/18/06) (Version 9,0,28,0)
    - “Windows Genuine Advantage Validation Tool”
    (Last Accessed 12/14/06) (Version 1,5,722,0)
    - “WUWebControl Class” (Last Accessed 12/13/06)
    (Version 5,8,0,2469)
    Today is 12/18/06 so the only program file that is listed as
    having been “Last Accessed” today is the
    “Shockwave Flash Object”.
    REQUEST FOR HELP
    I really want to include certain PDF, DOC, and XLS files in
    their native format in a .chm file. However, I need a better
    solution to my problem than the one I discovered. What I really
    want is to avoid the entire problem altogether.
    Have anyone seen this before or have any suggestions?

    You wont be able to do that. The embedded objects would appear as images only.

  • Trouble opening jpeg and pdf files.

    I have a fully current version of Photoshop (ICloud).  When attempting to open some jpeg files and pdf files, they remain ghosted and will not open.  I think it may have to do with the settings in the 'open' window but i don't know what to do.  ?????

    …and no one knows how to help you until you provide details.
    Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers: 
    http://forums.adobe.com/thread/419981?tstart=0
    Thanks!

  • Word and Pdf files with Forms

    Hi,
    I want to store *.doc and pdf files in database and use them in forms 9i .
    My customer wants to open,edit and save the files from the database through forms 9i application.
    Can anyone please help me in process of storing the files into database and access them from forms 9i .
    Thanks
    Sai

    Hello,
    <p>Here is one solution.</p>
    Francois

  • How do I keep my macbook pro from automatically rearranging my folders and PDF files on my desktop

    How do I keep my macbook pro from automatically rearranging my folders and PDF files on my desktop?  It seems to happen a lot after I've hooked my laptop to my Thunderbolt in my office and then I unhook my laptop to go present at a clients of taking my laptop home to work.  Every once in a while if even places all of my folders and PDF files in the far upper left corner of my screen.  Needless to say, having to constanly rearrange my desktop is extremly annoying and would love to know what the fix is for this problem.  Thank you in advance for any help offered!

    Thanks for the tip "baltwo", unfortunately my desktop settings were already set to NONE.  I've had one of my IT guys here this moring helping me look through all of this and we're at a wall trying to figure out why it's doing this.  This morning when I docked to the Thunderbolt all my folders and PDF files are in the upper lefthand corner stacked on top of each other almost out of view.  If I go to settings, displays, and swith to mirroring, all the folders and files go right back to where they're set up on my MacBook desktop, but I lose the ability to utilize the entire screen of the Thunderbolt.  Very frustrating to say the least and after searching through and reviewing several forums, Apple is very much aware of this issue and seems to be keeping silent on the issue.  Hoepfully they'll launch a fix soon!
    THANKS again for the tip, it's much appreciated!

  • Can't Edit .txt and .pdf files in EP6 KM

    We just migrated our last application from EP5 to EP6, and now we're having problems with not being able to edit .txt and .pdf files.  The problem is that the files will only open in the browser rather than in their native programs (wordpad/notepad, Adobe Editor, etc).  Surely others have encountered this issue.  Are there any solutions short of installing 3rd party tools?

    Hi Jeff,
    Which program opens on a link depends on two things:
    1. The MIME-Type that is sent from the server together with the resource (file) you requested by clicking a link
    2. Your Windows Setting defining which local application should be used for which MIME Type.
    So there may be two things happening:
    1. EP 6 is sending other (or no) MIME Types with the KM resources. You can check this in your KM configuration. See KM -> Services -> MIME Service
    2. Your OS got the settings for apps/MIMEs changed. This happens e.g. if you changed on Win XP to SP 2.
    So here may be a solution:
    Go to Windows Explorer->Tools->Folder
    Options->File Types, click on the TXT extention, and click
    "Delete".  Then proceed to recreate the TXT file type with the
    default app you want (notepad). 
    IE will open your app (notepad) for links to text files from that point
    on.
    So, to check this for text files, open the registry editor, go to
    "My Computer\HKEY_CLASSES_ROOT\.txt" (or .TXT), and check for a 'String
    Value' with the value "text/plain".
    This should work with any file type, as long as you use the right MIME Type (See KM configuration / MIME Services).
    HTH,
    Carsten

  • I start my macbook air up and a file comes up with a question mark. When I go to Disk Utility I go to update things or erase everything and my disks don't show up or anything. Anyone know what to do?

    I start my macbook air up and a file comes up with a question mark. When I go to Disk Utility I go to update things or erase everything and my disks don't show up or anything. Anyone know what to do?

    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark appears when you start your Mac
    Mac OS X- Gray screen appears during startup
    In most cases the problems may be caused by:
    Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
    Boot drive's directory has been corrupted - Repair with Disk Utility.
    Critical system files are damaged or deleted - Reinstall OS X.
    The disk drive is physically non-functional - Replace the hard drive.
    Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
    Boot From The Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Reinstall Snow Leopard Without Erasing The drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing The Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • Tiff image and pdf file

    Hi,
    I am working with project that requires showing different types of images and pdf files using oracle ADF components. It was so easy to show jpeg and gif, for example, using objectMedia. I tried to use the same component, objectMedia, to show tiff image, but it didn't work and I was unable to find suitable component to show pdf file.
    Is there anyone some can help me in showing tiff image and pdf file.
    Alice

    Correction, PDF is not required to be geneated, but displayed.
    Display PDF and tiff with af:objectImage ?
    http://www.oracle.com/technology/products/jdev/htdocs/partners/addins/exchange/jsf/doc/tagdoc/core/objectImage.html

  • I don't know how to install Mp3 and PDF file from my computer to IPhone?

    I don't know how to install Mp3 and PDF file from my computer to IPhone? Please who can help me. Thanks

    Please Get the iPhone User Manual for iOS 5.
    Put such files into iTunes, sync to phone. Everything syncs from iTunes to phone.

  • ASAP Is any Java libraries exist to modify Excel file and PDF file

    Is any Java libraries exist to modify Excel file and PDF file. I know about the third party libraries like Apache poi and many more. But I want to know about java libraries not the third party tools.

    Souvik_Software wrote:
    I don't know what you guys want. I simply asked for a answer and because me want it urgently that is why I have written "ASAP". But I think you are more energetic in fighting not with the answer. Thanks for the help.By flagging it with words as "ASAP" and "Urgent" your are implying that your question is more important than other people's questions or that your time is more valuable than the time of people answering questions here. So you see, by doing so, you sound rather selfish.
    But, the answer to the question in your original post is: "no, there are no classes in the core Java API that do what you want". Simple.

  • How to embed the Word Document and PDF file into Crystal report?

    How to embed the Word Document and PDF file into Crystal report?
    I have word doc which having 10 pages. I need to show all of the 10 pages at a time. I tried OLE object but problem is it shows only one page.
    Is there any solution to show word doc / PDF file in CR?

    Symptom :
    When embedding a pdf document into a Crystal Report, only the one page shows.
    Reproducing the Issue
    Environment:
    Crystal Reports OLE object
    Cause
    An OLE object only displays the first page.
    Resolution
    Embed multiple objects, one for each page
    Or
    Use a hyperlink to the object instead
    Hope this helps!
    Regards,
    Vinay

Maybe you are looking for