Browser can't load sites using 1.4 plugin when service is running

Hi,
I am having some strange problems and am hoping someone here might be able to offer some insight to help me solve it.
Some customers have reported a problem with our software that runs as a service on Windows machines. When the service is started, they cannot use IE or Netscape to view sites that require the Java 1.4 plugin [They have 1.4.2 installed].
We tried to reproduce the problem here and were unable to. We tried a different machine and now can reproduce it all the time. All of our test machines and the customer's test machines have the same software installed - except for hardware drivers.
Here is what happens:
If the browser is open already, and our software service is started, then the browser has no problem connecting and viewing applets that use the 1.4 plugin.
If the browser is not open when the service is started, then when the browser is opened one cannot view applets that require the 1.4 plugin.
So, it seems as though everything works fine as long as the browser is open before running our service. If the browser is closed when the service is started, then there seems to be some conflict with the 1.4 plugin and the browser will not load sites that require it.
Any ideas what may be happening here?
Thanks!

Hi all,
I have the same problem. If I start Tomcat 5.0.24 as a service on my Win2k and
open a page containing an applet (using 1.4.2_02 plugin) the IE hangs.
If the IE started before the Tomcat service then it works fine.
Any comments would be appreciated.
Regards,
Peter Bartha

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Browser can't load sites using 1.4 plugin when service is running

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