BT full of empty promises

Was promised delivery of  a new BT vision box was told it would be arriving Monday had someone wait in all day for it and nothing arrives why do I even bother.
You would think of nearly  3 months of hassle we would learn that BT  are a waste of time and energy still we fall for the empty promises no doubt they will try to charge for privaledge for all the hassle BT are quick enough to hound you when they want money from you but when you want something sorting its a different story.
Yes I have posted before complaining and a moderator is trying to sort it out but even this is time consuming just feel it will never ever get sorted out And I'm getting fed up with all the waiting.
A simple a house move that's all it was all the other service providers could manage it ok not BT.
As for open reach they are unreachable still waiting for engineer to return and correctly install the BT box  and modem correctly and safely and not put my home at risk of fire damage by fitting the modem above a heat source  still not heard anything from them what so ever.
What happens if my home catches fire due to this will they foot the bill ?

You are not alone. It was BT's ineptitude that brought me to these forums when they were still in Beta. BTVS who worked here in his spare time went to enormous lengths to get matters sorted out. It took over three months. It was that help and support that made me stay here to try and help others. All credit to BT though that this place exists and we have an excellent  Mod team who can actually get things done by cutting through the going round in circles telephone service.
Patience does eventually bring its own reward and I for one even all those years ago found better things to get wound up about than BT.
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This just does not make sense.o2: It's already generated and the request is also been made.o2: I'll request you to call our customer service number for the same. The next month and the next bill, and ………………………… still no refund……….. o2: I'm sorry the refund isn't showing on your account. I understand that this has been stressful for you. Don't worry, I'll ensure that after today, this is sorted for you once and for all.O2: Ken, your details on the previous contract were with phones4u and I'm not able to refund it on that account at the moment. I can see the bill for the termination charge though.o2: Now, would it be fine, if I put the credit on your current account that you've signed up the new contract for?o2: This credit balance can be adjusted with your future bills or I can transfer it to your bank account directly from my end.Me: can you please transfer it directly to my bank from your end please, as it has been outstanding now for over a month, and I don't want it outstanding for longer.o2: Yes, absolutely. I'll do this for you.Me: Thanks, and out of interest why did (previous o2 customer care employee) not do this at the start. Either this or just cancelled the bill that had been created for this amount. 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