BT full of empty promises

Was promised delivery of a new BT vision box was told it would be arriving Monday had someone wait in all day for it and nothing arrives why do I even bother.
You would think of nearly 3 months of hassle we would learn that BT are a waste of time and energy still we fall for the empty promises no doubt they will try to charge for privaledge for all the hassle BT are quick enough to hound you when they want money from you but when you want something sorting its a different story.
Yes I have posted before complaining and a moderator is trying to sort it out but even this is time consuming just feel it will never ever get sorted out And I'm getting fed up with all the waiting.
A simple a house move that's all it was all the other service providers could manage it ok not BT.
As for open reach they are unreachable still waiting for engineer to return and correctly install the BT box and modem correctly and safely and not put my home at risk of fire damage by fitting the modem above a heat source still not heard anything from them what so ever.
What happens if my home catches fire due to this will they foot the bill ?

You are not alone. It was BT's ineptitude that brought me to these forums when they were still in Beta. BTVS who worked here in his spare time went to enormous lengths to get matters sorted out. It took over three months. It was that help and support that made me stay here to try and help others. All credit to BT though that this place exists and we have an excellent Mod team who can actually get things done by cutting through the going round in circles telephone service.
Patience does eventually bring its own reward and I for one even all those years ago found better things to get wound up about than BT.
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O2 Live Chat- waste of time and full of empty promises and lies.

I just wanted to share with you my experience of 'problem resolution / customer care' with o2. This post is directly linked with my as yet unresolved previous post titled 'lack of support from o2 when things go wrong.' Although this is shown as resolved, trust me, it is not !! Below are exerts from the 'Live Chat' sessions that I have had with o2. For fun, you could play spot the offer of a promise, and then try to find where this has been upheld by o2. (to save you wasting your time looking, I'll tell you now, there are none) Thought the matter had been resolved, it looks good, but looks can be deceiving……….o2: I've arranged the credit amount for you.o2: I've forwarded your details to our Support team and filled the Consumer credit request form for you nowo2: And I'm waiving off the amount of cancellation fee £104 for you now.o2: Please be with me while I do this for you now.Me: ??? that is great. I really do appreciate your help. I'll stay connected.o2: Thanks.o2: Thanks for your patience and I'm sorry for the delay in getting back to you.o2: I can appreciate how frustrating this may be for you.o2: I've done this for you now.02: This will be processed for you in next 3 days and You'll receive the credit in the next bill .o2: Yes, be assured and you can trust me. I've personally arranged this for you now. I hope I've resolved your query to your satisfaction. After seeing that the money has NOT been refunded onto my bill as of yet……………………. o2: Thanks for waiting.o2: You'll receive the refund in next bill.Me: So what does this mean, that you will take 105 from my account on 2nd May and then refund it a month later?o2: Yes.Me: But that is crazy, you have not claimed the money yet, so still have time to apply the credit and thus cancel the bill. Why should you have 105 pounds of my money for one month, when you have already agreed to refund it? This just does not make sense.o2: It's already generated and the request is also been made.o2: I'll request you to call our customer service number for the same. The next month and the next bill, and ………………………… still no refund……….. o2: I'm sorry the refund isn't showing on your account. I understand that this has been stressful for you. Don't worry, I'll ensure that after today, this is sorted for you once and for all.O2: Ken, your details on the previous contract were with phones4u and I'm not able to refund it on that account at the moment. I can see the bill for the termination charge though.o2: Now, would it be fine, if I put the credit on your current account that you've signed up the new contract for?o2: This credit balance can be adjusted with your future bills or I can transfer it to your bank account directly from my end.Me: can you please transfer it directly to my bank from your end please, as it has been outstanding now for over a month, and I don't want it outstanding for longer.o2: Yes, absolutely. I'll do this for you.Me: Thanks, and out of interest why did (previous o2 customer care employee) not do this at the start. Either this or just cancelled the bill that had been created for this amount. This would have saved a lot of time and stress on my behalf in having to chase this now for the third time-albeit I will state again (third customer care employee who I am talking with today) that I know this is not your fault- but I am sure you can understand me being unhappy about this.o2: What I'll do for you is keep an eye on your account from my end and ensure that the credit balance is in your bank account immediately after the next bill is adjusted.o2: Yes, I can understand that this has been stressful for you Ken and I'm sorry that (previous o2 customer care employee) didn't do this for you.o2: I'll try my best to get this transferred to your bank account as soon as possible. I'm sorry for the trouble you've had to go through to get this sorted. Please give me a chance Ken and I won't let you down.Me: Okay, I'm happy to do that, but do you have a time frame for this being sorted. I appreciate that you are doing your best, but the phrase 'as soon as possible' is rather open ended.o2: I'll email you by the end of day to tell you when the amount will be in your bank account. Would that be fine? Despite the ‘Please give me a chance Ken and I won't let you down,’ no e-mail and no refund to my bank account so here we go again……………………………… o2: I've checked and can see that we have already credited the £105.50 to your O2 account which is still in the recent charges section of your bill and will reflect on your next bill.Me: okay, but as per my chat with ??? , that will be another month and ??? said that he could / would arrange to have the money paid back into my bank accountMe: He also said that he would send me an e-mail later that day re when the money would be paid back. However, by the looks of it this has not be done, because I certainly have not received any e-mails from ???.o2: I'm sorry, you'll have to call us on 202 free from your phone to get the amount transferred onto your bank account as due to the security reasons, the bank account details can't be shared online.Me: Can you provide me with details as to who I should further my complaint to, and do you have a legal department that I should contact if I proceed with this to the small claims courto2: I'm really sorry ken.o2: I can understand now what you are feeling.o2: But please don't take us wrong. I'll definitely add a note to your account and will see that your complaint is soon resolved.o2: You can email our complaints team [email protected]: Will someone from your complaints dept be able to call me tomorrow. If they can then I will happily speak with them. But I feel that I would be wasting my time to contact / e-mail them.o2: As I'm from an online chat team, I won't be able to arrange a callback from them.o2: But I'll request you to call us on 202 free from your phone and you can speak to a manager and resolve your complaint. The above are exerts only from the live chat sessions thus far, as I would not want to post the whole sessions for fear of crashing the system. I have also removed employee names, as I believe that o2 do this anyway when they edit these posts. Please let me know if you have received poor service also, as I am currently seeking to take this further and one option could be to contact someone such as Watchdog from the BBC, thus others may not end up with o2 and this level of poor service.

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Symptom:
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HP-625 laptop when you install any (full or empty), flash card reader to format it asks and then ask

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erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

4 MONTHS W/O SERVICE! Empty promises, failed infrastructure and clueless cust. service!

It all started in March when I got our landline service restored for a remote job. Things were fine until the end of May, where the line all of a sudden took on a horrible loud humming/buzzing noise. A about 10 days later, we scheduled for a technician to come out and look at it, and they "fixed" the issue. The line was crystal clear until a thunderstorm that hit a week later. The buzzing came back with a vengeance and wasn't connecting properly.
At first, we couldn't get any information but through automated messages were informed that this was an "area-wide" meltdown of some sort and that it was being repaired. We knew that to be true because many of our neighbors were without service too - including some elderly without cell phones.
Numerous calls to customer service (half of which were directed to someone in the Philippines that had no insight on a LOCAL issue) resulted in us being given a date in between 5-15 days in the future when we should expect repairs to be done.
End of June passes, nothing.
July passes with at least 4 different dates promised for repair, nothing.
August passes with another 6 dates promised, nothing. Just months of checking my phone line on the date and times I was told to be disappointed and frustrated.
Meanwhile, I've had to switch to working with my cell phone which isn't nearly as compatible with the call forwarding console for my job and so I've had many issues that have COST ME MONEY!
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I had a surprise visit by two technicians early this week that came to "fix" my phone service. I sighed in relief hoping that my ordeal was over.
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MONTHS!!?!?!
ARE YOU KIDDING ME?
I WAITED PATIENTLY FOUR WHOLE MONTHS TO BE TOLD TO WAIT EVEN MORE MONTHS FOR A DECENT TELEPHONE LINE?
WHY WASN'T THIS CORROSION ISSUE ADDRESSED BEFORE?
FURTHERMORE, I AM LIVID BECAUSE UNFORTUNATELY, VERIZON IS MY ONLY OPTION FOR MY LANDLINE SERVICE IN THIS AREA. IF I HAD ANY OTHER ALTERNATIVE (and for the record, VoIP has the same issues as cells so that's a moot point), I WOULD HAVE LEFT A LONG TIME AGO THAN TO HAVE TO DEAL WITH THIS INEPTITUDE AND FOOLISHNESS. I RESENT BEING PIGEONHOLED IN SUCH A SITUATION AND TO REITERATE, YOU'VE COST ME MONEY. SORRY DOESN'T PAY MY BILLS AND THE "CREDITS" I HAVE ARE NOWHERE NEAR THE POTENTIAL MONEY I'VE LOST, SO THANK YOU VERY MUCH VERIZON!

Hi Intrigue,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

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The drive is still full even with the external drive unplugged. Another thing that could be a problem, that I know nothing about, is FileVault. My dad told me to set it up, and neither of us know what it is or what it does. I ran Whatsize, and it appears to me that because I have Filevault running, I have twice as many files. And I tried to turn it off, but it says I don't have enough disk space to turn it off.
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Please help. Thanks!
This question was solved.
View Solution.

groll
Welcome to the HP Community Forum.
This is just one of those things -- you have to have all five cartridges to print with this printer.
The Photo Black is not just for Photos -- this type of black is "jet black" and is used for particular kinds of "black-black" printing needs that are not only present in Photo Images.
Regular black prints gray-black, gray, mixes with other colors and prints some of the blackish fonts.
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You bought into this concept when you purchased this printer -- maybe not deliberately, but just so. The extra "Photo Black" cartridge is one of the reasons this printer is capable of reproducing truly excellent color photographic Images.
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HP SureSupply
The shipping is Free -- and the shipping is super fast, at least here in the USA.
Reference:
HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

My start up disc is full, I emptied the trash now what should I do?

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Freeing Up Space on The Hard Drive
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hi RichardHB,
For this issue, I suggest you could contact the Azure support team via this channel:
Please contact support team by creating a support ticket at http://www.windowsazure.com/en-us/support/contact/
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http://support.microsoft.com/gp/customer-service-phone-numbers?wa=wsignin1.0
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See this troubleshooting article.
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Emails delayed

Hi there
I posted a message on the forum entitled ' robbed by bt'.
I got an email back saying that it had been unable to be delivered..but they would try again.
Is that happening to everyone...or just me?
Having terrible time trying to get some money back.
Please advise
Thanks

Well I don't understand what exactly wasn't delivered....maybe an old closed post on this? But I have been contacted by a moderator now so I'm a bit more chilled. As for BT customer Services I really don't know why they pay people to do that job ad they have never resolved anything for me at all. Full of empty promises and lies thank goodness for the forum x.

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