Bt infinity 2 low speed from the off.

Hello there, I upgraded to bt infinity 2 with home hub 5 a few weeks ago. My BT internet and wireless in the house had previously been quite good.
I was told the new cabinet could give me download speeds of 80mps.
Right from the off the speed with fibre-optic has been poor. Have been testing from the off and the download speed has been averaging out at around 40 (best ever 44mps). Upload has been averaging around 7. Ping reading usually around 30. Lowest speed was 3.6 mps upload!
Most of these test results were achieved with direct ethernet connection (which means a cable across the room so its not my ideal option). Wireless connection gives similar results. davolo home plugs have been the slowest of all - reducing speed to a crawl. Weird since they previously worked well with my old school broadband and are the 500mps type.
After a week of slow speeds and many phone calls and tests an engineer was sent out. He said the initial engineer had failed to establish the correct main socket which is outside the house. He did some work in there and went away saying speeds would gradually rise. Ansd that 80 mps wasn't realistic but something around 60 was do-able. Its now a week later and things have not improved.
I've enclosed 2 recent test/performance results. My line profile now seems to have very low projections.
would much appreciate any help/thoughts. Should add that I've not switched the hub on or off.
cheers again for the assistance.

many thanks for the prompt replies.
It would be great to think the speed will just rise after another week or so.
In case there is still a problem here is the data requested.
cheers
G

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Crazy low speed from the off

hi all,
im a (relatively) new BT customer in a brand new build house. Before moving in i did some digging around to see what sort of speeds i could get with different providers and settled on BT as they seemed to be the best average and i preferred the BT home hub compared to the other ISPs offerings. (i would also add that im an IT engineer so did the usual **bleep** studying beforehand although whether this is a disadvantage remains to be seen)
i have been on the service for a month or two now and am getting dreadful low speeds. On average i get 750kbps down (max 950kbps) and 200kbps up. i have checked the disitance to the exchange with all the usual tools and its 0.9 miles away apprently. I have checked out all of my wiring and tried several ADSL filters but this is the speed i am stuck with.
I opened a case with BT and am getting the usual. (i would mention at this point that there is an issue with the BT site where you check what speeds you MAY get, if you're not a BT customer (which i wasn't) and you stick your address you get the 'up to 12meg' result, if you ARE a BT customer then you put your actual phone number in you get the REAL result. in my case i was advised i would get 'around 12meg' but then i was told i would actually get 'around 1meg', this is not good)
i am advised by BT that my exchange will get ADSL2 by the end of this year (2x-3x? ADSL) but im not counting my chickens. For info i came from a great 20meg cable connection in my old house so theres a big old step in the right direction
Im sure that this has been covered many a time on these forums so apologies if i just havent found my answers and feel free to just link me somewhere or copy and paste some jazz
anyone have any ideas or suggestions?
thanks in advance
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As already been advised in bits and bobs:
The top tips for a good connection on a long line are as follows:
1) Is removing the bell wire as I have already advised and to have a good clean socket, with all the wires moved away from the connected wires, or snipped off all together, just to ensure as little interference as possible.
2) Would be to get a business hub, there are two available on Ebay, the 2701 (pictured right) and the 2700hgv (pictured left), now the 200HGV's seem to give a better sync speed by about 300kbps give or take, but I find they are less stable, whereas the 2701 decreases the sync speed but is far more stable, and good at holding onto low SNR's, I've seen it hold all night at -2dB Noise Margin and Im on a 9km line.
3) Would be to get a shieled RJ11 cable, as this can reduce the amount of interference, and also importantly it has the twists in as the telephone cables do to refract UV radiation, and Impulse noise just to name a few things. And the ends of them are gold plated with 24k gold just to ensure maximum transition .
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BT Infinity 2 Speed Issues

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VDSL Line Status
Connection Information
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Connectedppp3_0
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IP Profile for your line is - 77.43 Mbps
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Here are my speed test results via http://www.speedtest.net/
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Download Speed (Mbps): 46.32
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Upload Speed (Mbps): 15.93
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I have HSI Enhanced and have had it for 10 months at this location and for a number of years at my previous location. Last October I was connecting at 3360 / 832 kbps. After some months it went down to around 2800 / 832 kpbs. I wasn't crazy about speeds getting lower as time went on rather than the connection being improved, but it was pretty much free of disconnects and reliable so I was happy with it.
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I don't need a tech call here in the house again, nothing has changed in here since I moved in months ago. They can check the outside signal without me waiting around for them. They don't have to stand in here to call an office on their tablet.
I need to hear from Verizon personnel that can tell me LOCAL information about why my connection speed has tanked and why there are dropouts now. And most importantly, why it can't be the same as it was for all those months. As I said, I was happy with that - especially when it was 3360 / 832 kbps.
Solved!
Go to Solution.

When Verizon turns your speed back up, they have to disable the optimization system they use on the lines to maintain your speed, since it sounds like that is just turning your speed back down after a few days. Make them fix it back again.
For future note, if you do have problems with your DSL and you're also having audio quality issues with your phone, call Voice Repair, and leave DSL support out of the mix. DSL support usually dials back the speed for a line issue from what I've seen as a first try basis. If you do have noise that disappears when the DSL modem is off, then that could be from other things which DSL support OR phone support will be needed for.
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========
The first to bring me 1Gbps Fiber for $30/m wins!

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