Bt Infinity 80/20 ip profile droped

hi all had bt infintiy 40/10 a few months ago then upgraded to the 80/20 in april 2012 since then my ip profile was set to round 74-76 margin and recently its droped by atleast 20mb to 58.08. i have had 2 engineers out this month 1 came 2 weeks ago who put my profile back to 70 mb mark and pvernoght my internet droped for 20mins or so and it reverted back to 58.08 when i checked in the morning, i also had an 2 engineers this morning who said everythings find and the speed is reasonable which it isnt im paying for 80/20 not 58/20 and he was abit bossy and **bleep**/ How do i get someone to reset my profile back to 74-76 because my line was handling it without any problems for the last few months so i dont see why it cant hadle it now as no changes from my side atleast have been made. bt technical team level 2 have said the engineer has requested the exchange to do a profile reset snr reset whatever that is (could someone explain what that is) and will this reset bring my profile back up to what it was before?? they also said it will be done within 24hrs (is this true or are they lieing to me) ?
thanks for any help in advance

Homer_J wrote:
Good luck with Sky because their customer service is worse and you won't cure a problem with your line by moving to another ISP.
Most likely reason is that is the best your line can handle reliably. The first BT engineer who reset your profile wasn't doing you any favours, he probably just wanted to shut you up and get on to his next job.
True to a point, sky uses some of their own equipment which could help.
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BT Infinity and apparently an incorrect wireless k...

So, today an engineer came round to upgrade us to BT Infinity. We have the hub downstairs and two computers upstairs. He installed everything onto Computer 1 which has an internal wireless adapter and the wireless key worked on that.
I have just tried to install bt inifinity onto Computer 2 using the CD they gave us. I get wireless via a BT Voyager 1055.. yep it's old but has worked completely fine on the other BT home hub up until now.
When i try to connect, it identifies that the hub is there, but it keeps on stating that the wireless key is wrong. But it is definitely not!
HELP!!!! I have no idea what to do!!!!

Infinity does not require the CD software. In fact it can often give connection probs....
In the first part of THIS POST I wrote.-
"I wonder if your using/have installed the BT software. I had problems on one of my PC's where it would fail to connect and the software would come up asking me if I wanted it fixed???? say yes then I'd click on the picture of the router I was using etc..... and away it went to connect ok.
So as I didn't have this software on my other equipment and wasn't experiencing any problems.... I removed the software and not had that problem since".
So I'd uninstall.
You can then pull the Tab from the top of the HH3, on it is the wireless key which you can use to type in following the process below.
Click on your wireless icon at the bottom right of your laptop/PC screen.
Identify your wireless ssid, click the connect button enter your key and you should connect.
I note the Voyager is wireless g..... you could set your HH3 to emit just wireless b/g signals by logging into the HH3 http://bthomehub.home/html/home/home.html
Go to advanced settings then wireless and change from the default b/g/n to 802.11 b/g. Apply.
However to be honest this is a real step backwards as you won't get the full speed from Infinity (assuming your IP profile is more than 20Mbps).
Bit more info on that in the links on THIS POST.
I updated four of my laptops/PC with Edimax wireless n adapters such as THIS ONE or THIS and one with an aerial.
However there are loads of different ones you can use nowadays.
Think you might be getting the impression how much I think you should move to wireless n and not just it's speed but it provides a more reliable/stronger penetration signal.
Please let us know how you get on.....
My wireless g and n speeds.-
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT Infinity speeds and a low IP profile.

Basically I just recently had Infinity installed. It was all fine when they installed it and for a few hours after they did, I was getting 27mbps on average. But then it all became fishy and my speed dropped considerably down to around 6mbps and it just hasn't increased since. I was getting 6mbps before I upgraded so this is frustrating me, a lot.

Hi,
Something wrong there never seen a speed range that goes down 12000>7131Kbps. When you carried out this speed test did you put the information into the top box's ??? If you did what did it say .
above is the part I'm on about, it gives a bit more information. You may only have to options tho.
1. Need to get Eng. out to reset your IP Profile
2. See if the Mod's can do this for you, Before they couldn't but I think they were going to be able to.
iechyd da
sky twitter account a customer ask why sky go streams are worst then sd and yet bt and eurosports apps stream in hd. Reply from mod, oh thats easy the files for hd are some huge that sky go can't play them and no app can stream hd due to this and so when they say they are they're really sd streams, if there was any way around this we would have done it now.

Infinity 2, IP Profiles and how to find it....

New to the forum and new to Infinity so go easy on me...
Was using Total Broadband until a few days ago. Using the BT speed tester [ADSL and FTTC option] used to give upload, download speeds plus IP Profile information. Plently of posts show screen shots of Infinity tests with this same checker, but it errors out for me each time I try to use it now I'm on Infinity.
Trying to work out what the profile is with the new connection but the beta speed tests linked from the Help pages don't give that information.
The new Openreach modem is [unless I hack it] a brick to me...? There's no way I can get any information out of it I assume...?
Waiting for my 10 days to elapse before I can be sure that the circuit has settled correctly, but right now I'm getting 47Mb down and 16 up which is significantly less than the estimated 66.5 down and 20 up.
I was previously happy with the speed from Total Broadband, partly because I was getting over the estimated figures [after a line fault was fixed] and partly because it was a good overall figure based on my distance from the exchange. Measured speeds were 15mb down and 1.1mb up, estimated were 12mb down and 1mb up. Thus what I'm getting now is a bit disappointing really. Don't get me wrong, it's still significantly more than I had but below the expectation BT set.
The trend from the BT beta speedtest site, and also speedtest.net, shows a gradual drop from the initial speed test results of 54mb to what I now see....

Actually that is wired.
That was why I was so keen to find out the IP Profile, but for reason's I don't understand the BT Speed checkers seem to keep erroring out on me. They do the actual up/download tests and then error out before displaying the results.
I found the link to the BT Wholesale speed checker in the forums in one of the posts I read doing some research and amazingly that worked, but only the once.
Now I know that the line appears good I can start checking other things. Swapping cables, using my son's laptop instead of my desktop etc to try to isolate the issue. It's always possible that the problem causing the slow download is causing the tests to fail too.....
My desktop is at the end of a long ethernet cable - well within the 100m allowed in the standard - but if that's damaged that could be it. I can take a shorter cable and his latop and try right next to the homehub to see what changes. Unhooking and replacing the cable to my desktop will be a nightmare of a job and I didn't want to start down that route if the IP Profile was 53mb and my download was 50mb..!
Looks like I have a fun weekend ahead of me...!

Re: BT Infinity 2 IP Profile - Download Speed "Cap...

My BT Infinity 2 IP Profile has been consistently the same for nearly 2 years since I first signed-up for it and became available in my area, i.e. Upload Speed (US) = Up to 20 Mbps / Download Speed (DS) = Up to 77.47 Mbps. I was regularly getting US = 14-17 Mbps / DS = 73-75 Mbps. Upon doing regular speed checks on my line using the BT Wholesale site, about 4 weeks ago, I noticed my IP Profile DS was reduced to/capped at (Up to) 65.74 Mbps. Since, I have been receiving the same US as before but DS = 62-64 Mbps.
FYI, I have attached two screenshots but I am reluctant to give my phone number openly on here so can you provide a means for me to send it privately please.
I initially contacted BT Broadband Faults a few times, they did the usual bull**bleep** basic checks to make sure it wasn't my equipment and to give it 10 days to see if it was DLM. I even hooked up a BT HH5 router to ensure any further line testing was done by the BT book. After several days, it was evident it wasn't DLM despite BT Broadband Faults insistence to give it several more days until around 11.04.15, to which I did. By this time, it was crystal clear it was not DLM and Broadband Faults were obtuse upon my persistence that I wanted the specific reason as to why my DS had been reduced/capped by 11 Mbps, and tried to palm me off with excuses such as "copper wire degredation". They refused to contact OpenReach or report it to them.
Note, I had a phone line fault in early Feb 2015 which the OpenReach Telephone Engineer changed lines to fix the fault at my local cabinet. I was their when he did this and showed me that there weren't many Infinity customers locally. My line speeds remained the same after and all stable. I can rule out cross-talk.
I have made 3 complaints via the BT portal regarding this issue and all resulting call-backs have originated from India. Not one can categorically tell me the specific reason why I have, in essence, had my DS capped. Just the usual bull**bleep** guesses by people not technically qualified to make such diagnoses. All have been obtuse and said that my current DS remains within the terms of my contract, blah, and refuse to give me a reduction in price of my BT bill. I accept this is correct, but they will NOT tell me the exact reason why my DS has been reduced/capped!!!!
I do not think it is unreasonable to demand to know the specific reason why the product I pay for has been reduced without an honest explanation why.
Please can you look into my case and any feedback would be much appreciated as this frustrating me a lot.

Sounds like you are being affected by the G.INP rollout to Huawei cabs but the modem being incompatible with it.
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BT Infinity - IP Profile, what speed?

So, On Monday we got Infinity on the site they said the highest amount of speeds are as followed.
Download: 26.3 Maximum
Upload: 5.3 Maximum
I've excedded both of these sevral times and I'm really wondering how close I can get to my IP Profile!
Download speedachieved during the test was - 24.22 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-34.42 Mbps .
Additional Information:
IP Profile for your line is - 34.42 Mbps
Upload speed achieved during the test was - 5.1Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
I've had a few 26.7/8, when the Engineer came round they tested and recieved around 31mbps wheather that was the connection speed or not Idk.
Had an upload of around 5.6 upto 6, can i actually get any closer to my IP profile?
http://www.speedtest.net/result/2191635183.png
Thanks
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Just got my new PC, throughput seems to be nice.
Now getting about 30 ping instead of 50 - 60 and getting 26/27 every time. Will test with a wire soon and I'm using G technology btw, not N sorry about that!
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BT Infinity, IP Profile

Hi, I had BT infinity installed a few months ago and it was fine. However we had to cut the power off to the house and now the internet is slower, it would seem im on a slower IP profile than I was before.
Results are as follows :
Download speedachieved during the test was - 43.52 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 45.63 Mbps
Upload speed achieved during the test was - 9.75Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
My connection before was around 50-52mb, how can I get this sorted ?

DLM will do it automatically as ryant704 says. BUT be patient, it may take a couple of weeks.
It is worth disconnecting/reconnecting your router (NOT modem) each morning during this period; sometimes DLM increases your sync speed, but this does not get reflected in you profile. The speed you get is approximately the slower of the DLM/IP profile speeds. The reconnection will force the IP profile to match the sync.

Is this profile look right for infinity 2,no way n...

1. Best Effort Test: -provides background information.
Download Speed
23 Mbps
0 Mbps
38.72 Mbps Max Achievable Speed
Download speedachieved during the test was - 23 Mbps For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps . Additional Information: IP Profile for your line is - 38.72 Mbps
2. Upstream Test: -provides background information.
Upload Speed
8.06 Mbps
0 Mbps
10 Mbps Max Achievable Speed
Upload speed achieved during the test was - 8.06Mbps Additional Information: Upstream Rate IP profile on your line is - 10 Mbps
We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
We have identified that you have additional services enabled on you broadband line, please click continue to run advanced service tests.

It's been suggested that a re-boot of your modem/hub might kick the Infinity 2 profile into gear so assuming you've not done that it might be worth a try first before contacting BT.
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

Infinity Banded Profile

I am wanting to know if BT Infinity has banded profiles. I ask as my downstream line rate has recently dropped since installing a Home Hub 5 and from high 40's down to 35, well 34999 downstream rate according to the modem. What is odd is if I reset the modem it seems to sync back to 34999, coincidence or is something limiting the line rate. It looks like interleaving has also enabled as the attainable rate has dropped from 50+ to 45.   I remember before getting infinity with a previous supplier that after a line fault the profile got stuck somehow and a handed profile was applied which somehow limited what it could connect above.
I cannot help but think the line speed drop is as a result of using the home hub 5 but could be wrong, is there any easy way to see if I am on a banded profile, is this something that could be checked somewhere?
Cheers

I thought this may have been a modem problem so I have put back the BT Modem, so the HH5 is no longer using the inbuilt modem. The details from the BT modem is showing the same download rate of 34999.
Below are the stats from the BT modem:
Max: Upstream rate = 9545 Kbps, Downstream rate = 45636 Kbps
Bearer: 0, Upstream rate = 9357 Kbps, Downstream rate = 34999 Kbps
Link Power State: L0
Mode:   VDSL2 Annex B
VDSL2 Profile:  Profile 17a
TPS-TC:   PTM Mode(0x0)
Trellis:  UN /DN
Line Status:  No Defect
Training Status: Showtime
  Down  Up
SNR (dB): 7.4   6.1
Attn(dB): 21.8   0.0
Pwr(dBm): 13.6   6.8
   VDSL2 framing
   Bearer 0
MSGc:  18  28
B:  47  238
M:  1  1
T:  61  33
R:  16  16
S:  0.0436  0.8124
L:  11736  2511
D:  1485  1
I:  64  255
N:  64  255

Slow Infinity speeds - Profile problems

Hello All,
            I have had the Infinity package since 6/7/2011 with speeds estimated at 34 mb/s. So far the maximum I have received is 10mb/s, and only on one PC for a short time, the average being about 4-5 mb/s.
     On Saturday the 23/7/2011 I ran speed tests using http://speedtester.bt.com/, after disconnecting all but one device from the hub and was recieving about 10mbs, which was confirmed by BT over the phone. I was told that there was a problem with my profile and i was recieving the minimum speed and the profile was reset.
   So far my service has not improved, ping and speed both fluctuating wildly with the maximum i have observed to be 7mb/s average about 4.
My phone has been getting a ping of 140 and speed around 200kps, before the reset ping was around 40 and speed 1-2 mps.
I know it has not yet been 10 days, but i have been paying for infinity for most of a month but recieving a service that is often inferior to the regular bt broadband and the profile reset does not seem to be working and several posts that i have seen say that it should only take 3-4 days for major improvement.
Should i wait until it has been 10 days or complain again?
Thanks
Jamie

      Having been contacted by the mods i have found out that the speed at the hub is around 36mb/s but that is not reaching any device not connected directly via ethernet to the hub.
I performed some tests, for 3 of the main devices on my network. The results shown are an average of 3 consecutive test on speedtest.net and Only the device being tested was connected to the hub at the time of the test.
deviceconnectionDL (Mbps)UP (Mbps)notes
device
connection
DL (Mbps)
UP (Mbps)
notes
laptop
wireless
0.43
1.09
laptop
direct ethernet
36.97
8.16
PC1
homeplug
4.75
5.53
Max dl of 7
PC2
homeplug
2.78
5.13
2 PC's are connected via ethernet over homeplug and are recieving low speeds. Depspite the house being only 2 years old so has new wiring and the occasional peak in speed showing greater download rates are possible i think i am going to have to abandon them.
The wireless connection desite having all g+ devices are also recieving low speeds, lower than on the previous hub before infinity so i do not think the hubs wireless is suitable either
As BT say that thier responsibility only extends to getting speed to the hub not further my plan is to buy a wireless N router and connect it via direct ethernet to the hub then connect the PC's and laptop to the external router with wireless N adaptors. Any other devices such as phones/ non-N adaptors would connect wirelessly to the hub.
Does anybody know if this will work and have any recomendations on the routers?
Thanks

Infinity profile getting lower and lower.

Hi.
I moved over to Infinity about 3 weeks ago. Since then, my profile as kept dropping. I was quoted 37 meg on the checker. When the Engineer came, i synced at around 28 meg. It then went upto 33 meg a few days later - but since then, it as kept dropping. I am now Getting speed tests of around 13-14 meg on both the BT diagnostic test and speedtest.net. These are roughly the same speeds i was getting on ADSL2+. My line attenuation was 24 on ADSL2+
Here are my test results:
Download speedachieved during the test was - 13.66 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-17.42 Mbps .
Additional Information:
IP Profile for your line is - 17.42 Mbps
Upload speed achieved during the test was - 7.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Any advice would be greatly appreciated.
Thank you,
Mick.

Been keeping tabs on the profile. I think i'll contact the moderators on here.
1. Best Effort Test: -provides background information.
Download Speed
12.04 Mbps
0 Mbps
17.42 Mbps
Max Achievable Speed
Download speedachieved during the test was - 12.04 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-17.42 Mbps .
Additional Information:
IP Profile for your line is - 17.42 Mbps
2. Upstream Test: -provides background information.
Upload Speed
7.73 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 7.73Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Infinity Upgrade leads to Lower Download Profile

I have been on Infinity for almost a year and after numerous problems in the early days with several engineer visits required to increase my profile, it's been very solid 37/10 for the last 6 months, so very happy. I ordered the upgrade on Thursday due for completion yesterday and low an behold my profile has changed ------ but lower 33.88/20. i have just spent the last 1/2 hour on the phone to be told that it should increase over the next 10 days. Is this correct as I have my doubts!

What was your expected speed when you ordered the regrade?
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BT Infinity - IP Profile has dropped, how do I rai...

Hi
I month ago I had some issues with my broadband connection, possibly related to the extreme bad weather we have been having. I now find that the IP Profile has dropped to 11.03 Mps (I used to be just under 35).
What process do I need to go through to get the profile re-evaluated/raised? I have re-booted both the white modem and the HomeHub 4.
Download speedachieved during the test was - 10.69 Mbps
For your connection, the acceptable range of speedsis 8.82 Mbps-11.03 Mbps .
Additional Information:
IP Profile for your line is - 11.03 Mbps
Thanks
Andrew

You need an engineer out to test the line and reset your IP Profile. Call CS.

Infinity 2 IP Profile 15.65 Mbps & Disconnects

I got Infinity 2 installed in February and have never got anywhere near the stated speeds. See BTW performance Check below.
It would appear the line is capped at 15.65 Mbps, also rather concerned that the maximum acceptable speed is 40Mbps.
Another issue also present since set up is that the Internet Connection drops anytime the phone is in use. I contacted support who escalated the issue and I was promised a call back within 48 hours which I did not receive.
I have the HH5
Solved!
Go to Solution.

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
The forum mods normally reply within 3/5 working days after you have contacted them
They will contact you personally by email or phone
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Infinity speed droped again help

http://www.speedtest.net/result/1035505604.png
latest speed test can someone help please iv'e only been with bt 2 weeks and 6th problem...........not happy

Try selecting a different server, Midenhead, London, Manchester.
It definatly doesn't look right though:
http://www.speedtest.net/result/1035618903.png

Bt Infinity 80/20 ip profile droped

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