BT Infinity Broadband - stay away. Extremely poor...

Just switched to BT Infinity broadband. Unfortunately, I took the limited option as we do not download a lot but wanted the faster speeds. A big mistake. Regret going to BT. Issues that we have faced so far:
1) Installation could not be done on the first day the engineer turned up. After sending an email and text every day for a week prior to the engineers visit to make sure that we had things ready it turned out that BT did not have their house in order and couldn't install it on the day. They had issued a notice to my previous broadband provider to disconnect, so ended up without internet for a week. BT provided a BT wifi-voucher but that was a world of pain as well with expiring vouchers, dropped connections, etc.
2) Once the broadband was installed, we stopped getting signal in parts of the house. Never had a problem with my sky router. Called BT only to be told that we should go wired. Wifi has a limited range. I would like to think that my house is massive and wifi doesn't reach all places but unfortunately not. With the previous sky router, we would get wifi 3 houses away. Now - not even within the house. Tried to play around with channels but no luck. Finally ended by buying an extender!
3) Usage cap: We used up 70% of our monthly limit in 2 days without downloading any movie, any video. Just normal browsing. Called BT and they said that they can't provide details of usage. If it says 70% then it is 70%. If it crosses the 40GB limit, then we have to pay £5/5GB. At this rate, potentially looking at a bill of about £200/month for normal browsing. This can't be right!!
4) Tried to upgrade to unlimited only to find out that it means taking out a new 18 month contract without any offers. I had signed up to BT Infinity 1 with a 12 month contract at £15/month (£3 off regular price). If I switch to any one of the unlimited packages, then the £3 discount will not be available and it will have to be a fresh 18 month contract. HOW ABSURD! Never had that problem with any other provider. They always had an option to upgrade to a higher package for the remainder of the contract. 
Over the last month, I have spent over 12 hours on the phone to BT, have spoken to at least 10 different departments and still an unhappy customer. So regret going to BT. Counting the days when the contract will end and I can move away. Only 352 days more to go.
Regards
Aneesh 

Hi there
Welcome to the forum.
Sorry to hear you have had issues.
Just a few comments for you. 
Point 2 - With the WiFi - is the new BT Hub in the same location as your old Sky router? If not, then even minor changes to the location can cause different behaviour due to signal variations.
Also, you could consider using your Sky router as a WiFi access point. I did that with my old Netgear router. Connected it via ethernet, diisabled the DHCP, gave it a new ip address and set it to just allow passthrough. Worked a treat.
Point 3 - Usage cap: You need to remember that *any* connection like web browsing, emails, streaming etc will generate data traffic which will be recored as usage. 
Not sure if you signed up for "BT WiFi with Fon" but this will use a portion of your connection to allow people to use your WiFi. 
I do not know if this is actually recorded against your usage, but I am sure other Forum users will be able to tell us.
ptan

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