BT Infinity - Massive Speed Drop !

I had BT Infinity 2 installed 12 days ago and have been more than happy with the performance..... until now. The connection stats below speak for themselves. The HH5 current connection status is first, followed by a speedtest last Sunday morning and a speedtest this morning at 11:30am. My IP profile is the same but the download speed has dropped by over 200% ! Should I reboot the HH5 and, if so, will DLM kick in and reduce my IP profile ?

I have now rebooted the HH5 and the IP Profile for the line has stayed the same at 77.43MBPS but the download speed is only 31.20MBPS which is way off what I had previously and should be getting.

Similar Messages

  • BT Infinity 2 Speed dropped and now doesn't recove...

    I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
    That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
    Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
    I do a lot of file transfers and remote server work so I notice the speed drop.
    The Frtiz!Box reports some interesting statistics. Currently it is showing this:
                             Receive  Send
    Max. DSLAM throughput    44000   12000
    Min. DSLAM throughput    22000    6000
    Attainable data rate     46200   18176
    Current throughput       43984   12000
    Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
    From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
    Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
    I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
    Thanks,
    Gareth.

    This is the full page of DSL stats from the Fritz!Box:
      Receive Direction Send Direction
    Max. DSLAM throughput
    kbit/s
    44000
    12000
    Min. DSLAM throughput
    kbit/s
    22000
    6000
    Attainable data rate
    kbit/s
    45036
    16288
    Current throughput
    kbit/s
    43984
    12000
    Seamless rate adaptation
    false
    false
    Latency
    8 ms
    8 ms
    Impulse Noise Protection
    3
    4
    G.inp
    off
    off
    Signal-to-noise ratio
    dB
    8
    7
    Bitswap
    on
    on
    Line attenuation
    dB
    13
    2
    Profile
    17a
    G.Vector
    off
    off
    Carrier record
    A43
    A43

  • Massive speed drop during peak time!!

    Hi, 
    I recently switched over to BT broadband (3/11/2014) and unfortunately I have been having some major issues with download speeds during peak times. Off peak times I usually register download speeds of around 12-14Mbps, which is great, but during peak hours (11:00-14:00 and 18:00-22:00) my download speed drops to anywhere between 0.01-1.0Mbps, even on a wired connection. I fully expect speeds to drop during these hours (even though BT claimed on their website that they wouldn’t) but in no way should they even be this slow surely. The internet is completely unusable when the speeds drop as pages can take several minutes to load and I am currently paying for Netflix and Amazon Prime subscriptions that I simply can’t use because videos or streams will not load, they just constantly buffer! 
    I have been in contact with the online help chat with this issue and they simply recommended that I reset my router, and whilst this temporarily fixed the issue for a few hours, my problem soon returned. Since then I have not touched the router in over 10 days in the hope that the speeds would start to settle, and whilst off-peak times have improved, peak times are no better than before, and in some cases worse. 
    I have been patient and given the router and provider 3 weeks to settle down, but I am seeing absolutely no signs of improvement. As I said, I understand that speeds may drop during peak hours, but as it stands I’m basically losing my internet during this time. I’m starting to wonder what it is I’m paying for. I had no such trouble with my previous provider during peak hours, so I’m not sure why there is suddenly a problem.
    I am using the Home Hub 4, and here are my ADSL Stats and my test results from Sunday evening (23/11/14):
    13:58:12, 23 Nov.  ( 81.290000) DSL noise margin: 5.60 dB upstream, 6.10 dB downstream
    13:58:11, 23 Nov.  ( 80.240000) DSL line rate: 1152 Kbps upstream, 15576 Kbps downstream
    18:55:08, 23 Nov.  ( 81.160000) DSL noise margin: 6.50 dB upstream, 6.10 dB downstream
    18:55:07, 23 Nov.  ( 80.100000) DSL line rate: 1104 Kbps upstream, 15288 Kbps downstream
    After a network test on my xbox one (wired connection) I got the following: 
    7.05pm
    Download speed: 0.34Mbps
    Upload speed: 0.88 Mbps
    7.20pm
    Download speed: 0.05Mbps
    Upload speed: 0.87 Mbps
    Speedtest result:
    I have tried to get a result from the BT Speed checker, but my internet won’t even load it as of around 7-8pm 
    During the week I have been browsing the forums in an attempt to locate a possible solution and I came across this thread in which the original poster describes a problem very similar to mine. It seems that switching their line at the exchange to a less congested one seemed to alleviate the problem?
    https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Slow-Peak-time-broadband/m-p/1111272/highlig...
    Anyway, hopefully someone can help address and solve these issues as I’m starting to get a bit frustrated and beginning to regret my decision to switch providers. 
    Thanks in advance for any help, 
    Ben
    Solved!
    Go to Solution.

    Is anything showing here for your exchange http://usertools.plus.net/exchanges/mso.php
    http://usertools.plus.net/exchanges/?
    http://btbusiness.custhelp.com/app/service_status
    http://bt.custhelp.com/app/answers/detail/a_id/15036
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Massive speed drop

    I had  infinity installed on the 22nd and the engineer showed me how the BBC HD channel doesn't buffer when you skip through it to another point. and it didn't until I had to connect the vision box powerline adaptors and due to lack of sockets I had to disconnect the PC & the router from the power to connect a non surge protected extension lead, connecting the surge protector into the extension lead.
    Since doing this the speed has being very slow around 2154k according to the BT speedtest, showing around the same on speedtest.net after the engineer left that site showed over 37MB download and around 1.8Mb upload, the BBC HD page is now unwatchable.
    downloads are no faster than non infinity speeds even outside peak hours, just having to disconnect the power to set up the vision box powerline adaptors, that don't work through surge protectors, meaning the system treated it as a disconnection and altered the speed.
    If I am reading the BT speedtest correctly then I am not going to get anything faster than 12000K (12Mb) far short of the up to 29.5Mb I was told on the phone by BT and confirmed by postcode checks. In factt hat is just 1Mb faster than the non infinity speed according to tests I did.
    If only I had being told that they would be using a connection for the vision box that didn't work through a surge protector then I could have had the set up done so as not to have to disconnect the BB modem.

    Hi wildthing666,
    If you want to get in touch, we can look into this for you. Just fill out the contact us form in the "about me" section in my profile.
    Cheers,
    Chris
    BT Moderator Team.
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Sudden massive speed drop

    Today I discovered my speed has dropped from ~6.5 Mbps to 70Kbps.
    I checked the following:
    Disconnected then reconnected
    Rebooted the router
    Switched routers (I have three)
    Ran the BT speed test wizard
    Tried connecting from various different computers (I have seven)
    Switched microfilters (I have three)
    I also noticed that (according to Speedtest.net) my route is now via Aberdeen, whereas it used to go through Dublin for some reason.
    The only other time I've had connection issues with BT, was a few months back when an engineer discovered a faulty network card at the exchange. Once it was replaced everything was fine.
    Are there currently any network problems in the Aberdeen area?
    Can someone help get this issue fixed?
    Thanks.

    You may well have been re-routed to another RAS, remote access server, because of traffic profiling or network issues, upgrades etc.
    Your RAS location is at BTw's discretion according to traffic levels and bandwidth availability, normal.
    Just keep an eye to see if you recoup your line performance.

  • Massive speed drop- pick time

    I've been battling this issue for over a month now. I had an engineer on Saturday and he confirmed that everything from my end is fine. I get 8mbps every morning and early afternoon. But from around 7 my speed goes down to reach the lowest point of 1.5 mbps from 8pm to roughly 11.30pm.its very frustrating as i cant use my internet the way i used to do. No gaming, streaming now in the pick time. Can anybody help?

    welcome to the BT community forum where customers help customers and only BT employees are the forum mods
    in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
    are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    can you check to see if any exchange problems listed  http://usertools.plus.net/exchanges/mso.php
    http://usertools.plus.net/exchanges/?
    http://btbusiness.custhelp.com/app/service_status
    http://bt.custhelp.com/app/answers/detail/a_id/15036
    http://community.plus.net/exchange-information/
    Someone may then be able to offer help/assistance/suggestions to your problem
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT Infinity evening and weekend speed drops

    Hi,
    I have a BT Business Hub 5 and Infinity package.
    My connection during the working week in the day is usually around: 
    27.95MB/s down, 4.63Mb/s up and a ping of around 20ms.
    Often in the evenings and on weekends the speed drops to around:
    1.5MB/s down, 4.5Mb/s up and a ping of anywhere between 20ms and 60ms
    I called up BT Business suport and raised a ticket to only have an email the next day stating your issue has been resolved, however it has not been resolved. Obviously they done a test in week day during the day when it is usually fine and not in the evening or on the weekend.
    Basically my old 8Mb package from BT was often faster in the evenings and on weekends, with a typical connection of:
    3.5 to 5Mbps down and a 0.35Mbs up, ping times were between 20ms and 120ms)
    This translates to if I was on my old 8Mb package from BT I could download at around 720Kbs max during the evenings and weekends instead of 160Kbs.
    Anyone actually got BT to solve this? I've read a lot of posts so far where people are just writing letters of complaint and contacting the ombidsman.
    Is there is a resolution to this?
    Thanks
    D

    As a business user you need to post here. https://business.forums.bt.com
    This is a residential forum
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • BT Infinity speed dropped from 77mb to 64mb

    Hi there I recently got BT Infinity 2. Which was brilliant for the first two weeks with a constant 77mb IP Profile. But sometime last week (possibly related to the wind and snow?) It just done an insant drop to 64mb and has stuck there ever since. Is there anything I can do to get my speed back up. Or do I have too wait 2-3 weeks for DLM to reset it automatically?
    Before:
    After:
    1. Product name:
    BT Home Hub
    2. Serial number:
    +068543+NQ42955553
    3. Firmware version:
    Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
    4. Board version:
    BT Hub 5A
    5. VDSL uptime:
    0 days, 00:52:01
    6. Data rate:
    18771 / 65605
    7. Maximum data rate:
    18748 / 65502
    8. Noise margin:
    5.9 / 6.2
    9. Line attenuation:
    0.0 / 17.7
    10. Signal attenuation:
    0.0 / 17.4
    Unfortunately I dont have an IP profile screenshot before the speed drop but it was 77mb.
    Thanks

    can you post the estimates from the dslchecker
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Infinity speed drop

    I have had Infinity option 2 for around 3 months and all has been fine until the past week.
    I usually get 76MB down and 20MB up 
    the past week the speed has dropped to 70mb down and 19mb up for no apparant reason.
    I am on the BT homehub 5 and its connected directly to the master socket.
    I live aprox 150 meters from the street cabinet.
    There has been a lot of "resolving host" and page load errors the past week or 2 as well.
    1. Product name:
    BT Home Hub
    2. Serial number:
    +xxxxxxxxxxxxxxxxxxxxxx
    3. Firmware version:
    Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 25/07/14
    4. Board version:
    BT Hub 5A
    5. VDSL uptime:
    0 days, 15:37:00
    6. Data rate:
    19999 / 71651
    7. Maximum data rate:
    25938 / 71481
    8. Noise margin:
    15.2 / 6.3
    9. Line attenuation:
    0.0 / 14.7
    10. Signal attenuation:
    0.0 / 14.7
    11. Data sent/received:
    229.6 MB / 3.5 GB
    12. Broadband username:
    [email protected]
    13. BT Wi-fi:
    Yes
    14. 2.4 GHz Wireless network/SSID:
    BTInfinity2-AP2SD
    15. 2.4 GHz Wireless connections:
    Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
    16. 2.4 GHz Wireless security:
    WPA2
    17. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    18. 2.4 GHz Wireless network/SSID:
    BTWifi-with-FON
    19. 2.4 GHz Wireless connections:
    Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
    20. 2.4 GHz Wireless security:
    None
    21. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    22. 2.4 GHz Wireless network/SSID:
    23. 2.4 GHz Wireless connections:
    Disabled
    24. 2.4 GHz Wireless security:
    None
    25. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    26. 2.4 GHz Wireless network/SSID:
    BTWifi-X
    27. 2.4 GHz Wireless connections:
    Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
    28. 2.4 GHz Wireless security:
    WPA and WPA2
    29. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    30. 2.4 GHz Wireless network/SSID:
    31. 2.4 GHz Wireless connections:
    Disabled
    32. 2.4 GHz Wireless security:
    None
    33. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    34. 5 GHz Wireless network/SSID:
    BTInfinity2-AP2SD
    35. 5 GHz Wireless connections:
    Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
    36. 5 GHz Wireless security:
    WPA2
    37. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    38. 5 GHz Wireless network/SSID:
    BTWifi-with-FON
    39. 5 GHz Wireless connections:
    Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
    40. 5 GHz Wireless security:
    None
    41. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    42. 5 GHz Wireless network/SSID:
    43. 5 GHz Wireless connections:
    Disabled
    44. 5 GHz Wireless security:
    None
    45. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    46. 5 GHz Wireless network/SSID:
    BTWifi-X
    47. 5 GHz Wireless connections:
    Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
    48. 5 GHz Wireless security:
    WPA and WPA2
    49. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    50. 5 GHz Wireless network/SSID:
    51. 5 GHz Wireless connections:
    Disabled
    52. 5 GHz Wireless security:
    None
    53. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    54. Firewall:
    Default
    55. MAC Address:
    40:f2:01:18:1e:9c
    56. Software variant:
    57. Boot loader:
    Solved!
    Go to Solution.

    It could be this crosstalk, I have been the only one in the area to have Fibre, but 2 neighbors have just had it installed in the last 2 weeks.
    Thankfully I was told by BT that I could attain between 70-76MB so if it drops again Ill back on to them I guess.
    *(EDIT) Actually looking at my logs I have a screnshot of the speed estimate when I first signed up for the service to be 76-80MB and 20MB up.
    Max attainable data rate has gone from 76xxx / 90xxx to - 25xxx / 71xxx
    Ill be keeping a close eye on this for sure.
    It may not seem like a large drop, but going from 76mb to 70mb results in a speed drop of around 12-15% my download speeds were 9MB/s they are now 8MB/s.
    This also answers the lack of feedback from the forum reps and moderators I guess as a known problem they just keep sthum about it.
    Kinda discusting really.
    So afaik they are already in breach of their contract I signed up for?

  • Infinity speed dropped

    does anybody know why my actual speed is far less than when i first had infinity installed.i have rang several times and spoken to an advisor but am non the wiser.for the first few months i was on 18mb download as i was estimated (slow area),then for months since i am now on 10mb.after phone calls and resets it goes back up again for a few hours then just drops right down again.advisers never give me an explanaition.im pretty sick of paying all this money for unlimited infinity when my speeds dropped so much,was quite happy with 18 download

    As usual, visiting this site is a waste of time. 'Connect via ethernet cable' to do a test. Oh, yes, I'll just send my new tablet back and ask for something put on the market in the 20th century so that I can check my rubbish BT Infinity connection.
    My BT Infinity connection is rubbish. It was always awful, but now it's rubbish. If I do a series of speed tests using Speedtest.net seconds, minutes, hours or days apart, the results are all over the place. One moment I can get 6mbps (which is good for me), then it is 0.6, then 20, then 8, and maybe once a day I can stubble upon a 36 or 48. (Once, it was over 50.)
    It is not possible to watch TV on my computer, as it stops to wait or stream for 5 seconds out of every 15 seconds of broadcast. That's unusable.
    The switch from awful to rubbish coincided with my phone connection going off for a day (broadband was still on). The phone came back, then went off again, then came back. The line is so noisy at times that I have to terminate calls, and I am told that sometimes dialing my number results in nothing happening at all.
    I have already wasted a couple of hours mucking about on BT sites, clicking that and clicking that, and anything that purports to do any sort of test comes back saying all is well.  Well, well it isn't.
    And now that I have no site hosting option at BT I have no reason to stay with BT.
    I'll keep a record of my speeds, refuse to pay for a service I am not getting, demand a refund (talk to the legal department:  they just love to talk about contracts and consumer law and all that sexy stuff), then go to another provider.
    UNLESS, a BT modertator reads this, decides that BT should really provide a decent service to the people who pay for it, and put my so-called Infinity service to a speed that is over 50mbps 9 out of every 10 times I check it, never dropping below, let's say, 20. That would be satisfactory.
    By the way, when I was on my previous tarrif, BT told me that I would make a saving switching to Infinity. My bills are almost double what they were.

  • Very slow infinity 2 speeds and regular drops in c...

    since i had my infinity 2 connection set up on the 4th april 2014 i have experience multiple and regular drops in connection. happening every day or so.
    i have also been getting much lower speeds than i should be getting. i was advertised 65mb down and 15mb up! i am currently getting 33mbps down and 6mbps up. this is round about the speed i have always got but it seems to be going down slowly (i was getting 37mbps straight after installation).
    i have tried contacting bt multiple times and nothing has been done. i believe i need an engineer out to test the line in my street as there seems to be serious problems with my connectivity and i know it is not something to do with my internal wiring. i am using ethernet connection from my homehub 5 to my computer.
    something needs to be done asap as i have been playing for infinity 2 speeds and i am currently getting speeds lower than infinity 1 speeds and with continual drops in connection. THIS IS NOT ACCEPTABLE :s

    Hi Beardo87,
    Welcome to the community and thanks for posting!
    I'm sorry for the problems you're having with your broadband speed.  I'm happy to take a closer look at things for you from here.
    Click on my username and under the "about me" section you'll see the link to get in touch with us.  If you could also include the link to this thread when you complete the form that would be great! 
    Thanks a million,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Moved BT-Infinity/Speed-Drop

    Moved to infinity board  http://community.bt.com/t5/BT-Infinity/Speed-Drop/td-p/885536
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    Update, finally had a call from complaints team at 8pm last night and said they could do nothing but transfer me to the billing team if i wanted to downgrade to Infinity 1
    I asked if i could have an Engineer and was told "No" as they would run the same tests and no problems were indicated on my line so i might be charged for the visit. Kept telling me my speed was within range and i was told this speed when i bought infinity 2
    Realy frustrated by this as i'm sure my line is capable of more having been stable at 46-48Mbps for last 18 months, ended the call by saying i will leave it for another 10 days to see if DLM is currently restricting my speed
    I guiess i'm frustrated at the poor customer service of BT and the constant referral to saying that i'm within range and I was told this when i ordered the service, which i know i wasn't.

  • Customer care and BT Infinity 2 speeds.

    I made a post about a week ago, but can't find it, and so will cover it again, as I said I would after a week.
    I have been with BT over ten years as a Broadband etc, and about 15 months with Infinity. When I was on Infinity 2 package orginally I had 40mb line and got that speed CONSTANTLY for all the time I had it. About 3 weeks ago I updated my contract to the new Option 2 76mb line so that my P2P speed wasn't limited again.
    And here the problems started. The engineer that came out tested my line at the socket and it was showing 60mb speed. And for the first few days I got speeds around 55 or so down and 15mb up. A few days pass and I get my internet go out (at the hub only on th emiddle light). Its out of ten minutes or so, and then comes back on and I've got an IP profile set at 30.75 and of course managing that speed fully on my downloads.
    So I contact BT and they send engineer out, that doesn't come to my house, but rings me and says he is going to get the IP prfile and my line reset, and tells me it will take about an hour or so. 24 hours later the IP profile is still 30.75 so I ring again. I get told it can take up to a week to stabalse. SO here I am just over a week later and still my IP profile is at 30.75, and I don't believe for a second they reset it at all, as it just hasn't changed either up or down in any way, which is just to suspect.
    I rang up just now and got told that 30mb is all my line can support. Despite the fact its manage 40mb no problem for nearly a year and a half, and was showing engineer 60 when he tested at the socket. The tech support guy refused point blank to my request to send an engineer or do anything about the IP profile (i recoded the converstion), and told me that I would have been told when I changed contract I would have been told that my line would do 30mb max, which I wasn't told (recorded that conversation too).
    The guy even had the fricking nerve to tell me that it was merely co-incidental that my line speed dropped from being able to do 40mb for a year to suddenly only doing 30mb on the day they change me to the new contact and make a change at the exchange to a supposedly faster 76mb line. I mean how the hell can you expect someone to swallow a pile of rubbish like that as being co-incidental? The only change was one they made and my speed got worse right after it.. I mean sure, that makes sense...
    Honestly, horrible service seems to be getting to be a habit now, and they are seeminly telling the tech support guys to fob you off and avoid sending engineers out unless they see a fault at their end. And they really expect us to stay as customers?

    Link http://community.bt.com/t5/user/viewprofilepage/user-id/115220
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

  • BT Infinity Variable Speed

    I had BT Infinity installed on 27 July, previously no problems with BT Broadband. After 10 day bedding in period the speed was variable, and on occaision dropped to below 1 Mbps, although it could provide 37+ Mbps for a lot of the time. BT Engineer attended on 14 August and re-installed it, providing a new socket in the upstairs room where my main PC is sited. Line tested before engineer left and no problems reported, and no internal interference reported.
    Problems persist, and speeds still drop to below 1 Mbps on occaision. Yesterday I recorded a download speed of 0.12 Mbps (Speedtest.net), which is both absurd and also less than you could have got with dial up in the 1990s. The PC concerned is connected by ethernet cable to the HH3. Bizarrely (and worryingly) my wireless laptop was reporting a download speed of 37.50 Mbps at exactly the  same time as the PC speed dropped. How can a wireless connection be faster than an ethernet connection? The speed drop can happen at any time of day, yesterday it happened at around 3.00 pm, other times it has happened in the evening.
    I resolved yesterday's problem by going into the Home Hub Manager and disconnecting the hub, and then reconnecting it. So far so good, although the laptop reported a download speed of 17.50 Mbps this morning, back up to 36+ this p.m. PC is currently running at 36+ Mbps. Get the impression that this is not the end of my problems.
    Interested to know if anyone has any idea what the problem might be, or if anyone has had similar problems which they have now resolved.

    If you are on a HomeHub 3B, there was a firmware bug that meant wired connection sometimes went absurdly slow.  
    Go to the HomeHub web interface and check the firmware version (at the bottom of each page).  If it says "Software version V100R001C01B031SP12_L_B | Time & date 14:57 22/08/2012" you've got the new version, so that can't be the issue.    If it says something pretty simular but with 'SP09' in it, your firmware still hasn't been updated; when it is things will probably improve.  If it says something very different, you've probably got a different Hub.
    I don't think there is any way you can hurry along the firmware upgrade; it's automatically pushed out by BT.  Do make sure the modem and router are up and connected all the time, including at night, as that is when they push out the upgrade.

  • Big speed drop!!

    Hey, ive had BT Infinity for just over a month now, pay for upto 76mb, it started off fine, but the speed over the last 2/3 weeks it has intervals of serious drop in speed, these can last upto a day or 2! This happened again to me yesterday the download speed dropped during the evening and by the night it was below 1mb, during the next day it went up to 15mb but now again during the night its dropped below 1mb as the result below shows.
    im quite experienced with Internet etc, so done all the basic tests etc restarted router, pc, disconnected all wireless devices but still having this problem?!
    i also live within a stones throw of the exchange so that isnt the problem either!
    If anyone else has this problem or know any solutions they will be much appreciated
    Thanks
     1. Best Effort Test: -provides background information.
    Download Speed
    0.48 Mbps
    0 Mbps
    70.37 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 0.48 Mbps
     For your connection, the acceptable range of speedsis 40 Mbps-70.37 Mbps .
     Additional Information:
     IP Profile for your line is - 70.37 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    16.07 Mbps
    0 Mbps
    20 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 16.07Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps
    1. Product name:
    BT Home Hub
    2. Serial number:
    +068543+NQ42948500
    3. Firmware version:
    Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
    4. Board version:
    BT Hub 5A
    5. VDSL uptime:
    0 days, 00:19:09
    6. Data rate:
    19999 / 72599
    7. Maximum data rate:
    24083 / 72692
    8. Noise margin:
    15.2 / 6.5
    9. Line attenuation:
    0.0 / 13.9
    10. Signal attenuation:
    0.0 / 13.9
    11. Data sent/received:
    32.2 MB / 21.7 MB
    12. Broadband username:
    [email protected]
    13. BT Wi-fi:
    Yes
    14. 2.4 GHz Wireless network/SSID:
    BTHub5-H8PS
    15. 2.4 GHz Wireless connections:
    Disabled
    16. 2.4 GHz Wireless security:
    WPA2
    17. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    18. 2.4 GHz Wireless network/SSID:
    BTWifi-with-FON
    19. 2.4 GHz Wireless connections:
    Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
    20. 2.4 GHz Wireless security:
    None
    21. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    22. 2.4 GHz Wireless network/SSID:
    23. 2.4 GHz Wireless connections:
    Disabled
    24. 2.4 GHz Wireless security:
    None
    25. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    26. 2.4 GHz Wireless network/SSID:
    BTWifi-X
    27. 2.4 GHz Wireless connections:
    Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
    28. 2.4 GHz Wireless security:
    WPA and WPA2
    29. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    30. 2.4 GHz Wireless network/SSID:
    31. 2.4 GHz Wireless connections:
    Disabled
    32. 2.4 GHz Wireless security:
    None
    33. 2.4 GHz Wireless channel:
    Automatic (Smart Wireless)
    34. 5 GHz Wireless network/SSID:
    BTHub5-H8PS
    35. 5 GHz Wireless connections:
    Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
    36. 5 GHz Wireless security:
    WPA2
    37. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    38. 5 GHz Wireless network/SSID:
    BTWifi-with-FON
    39. 5 GHz Wireless connections:
    Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
    40. 5 GHz Wireless security:
    None
    41. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    42. 5 GHz Wireless network/SSID:
    43. 5 GHz Wireless connections:
    Disabled
    44. 5 GHz Wireless security:
    None
    45. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    46. 5 GHz Wireless network/SSID:
    BTWifi-X
    47. 5 GHz Wireless connections:
    Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
    48. 5 GHz Wireless security:
    WPA and WPA2
    49. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    50. 5 GHz Wireless network/SSID:
    51. 5 GHz Wireless connections:
    Disabled
    52. 5 GHz Wireless security:
    None
    53. 5 GHz Wireless channel:
    Automatic (Smart Wireless)
    54. Firewall:
    Default
    55. MAC Address:
    c8:91:f9:38:9e:c4
    56. Software variant:
    57. Boot loader:
    Tracing route to bbc.co.uk [212.58.246.104]
    over a maximum of 30 hops:
    1 1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 5 ms 5 ms 6 ms 217.41.216.69
    5 6 ms 6 ms 6 ms host109-159-245-130.range109-159.btcentralplus.c
    om [109.159.245.130]
    6 6 ms 6 ms 6 ms 213.120.162.71
    7 * 7 ms 6 ms 31.55.165.109
    8 6 ms 5 ms 5 ms acc2-10GigE-9-3-0.mr.21cn-ipp.bt.net [109.159.25
    0.230]
    9 13 ms 15 ms 16 ms core2-te0-13-0-15.ealing.ukcore.bt.net [109.159.
    250.162]
    10 13 ms 13 ms 13 ms peer2-xe3-3-1.telehouse.ukcore.bt.net [109.159.2
    54.227]
    11 28 ms 26 ms 12 ms 194.74.65.42
    12 * * * Request timed out.
    13 * 15 ms 16 ms ae0.er02.cwwtf.bbc.co.uk [132.185.254.90]
    14 14 ms 14 ms 15 ms 132.185.255.165
    15 14 ms 14 ms 13 ms fmt-vip133.cwwtf.bbc.co.uk [212.58.246.104]

    As you can see on the stats you have posted, your IP profile is 70.37Mbps the data rate for your line is 72.59Mbps and your max data rate is 72.69Mbps with the noise margin at 6.5. This would indicate no problem with your actual connection.
    Have you tried a speed test with your PC turned off/disconnected from the network. It could be something running on it that is slowing your network down.

Maybe you are looking for

  • How can i see topics of many tabs in list like firefox 3.6 ?

    i want to see only topic of tabs but i always open more than 50 tabs. so i couldn't see detail of each tab when open new tools that show full windows. and one more question when firefox 4 is running it use amount of ram more than firefox 3.6 or not ?

  • Editing of scheduled dates in Process Order Operations

    Hello, I have a requirement, in which the client would like to change the Scheduled dates in the operation details of a process order. In the header screen of a process order, if we change the basic start / finish dates (depending on forward or backw

  • Computer demands hard Restart - applies to all 3 Macs at work

    To preface my question: I work for a publishing company as a graphic designer. Our department has 3 Power PC G5s w/ dual 2 GHz processors, 3.5 GB DDR SDRAM running OS X version 10.4.11. Main applications used are QuarkXPress 6.5, Photoshop CS, Ilustr

  • Blocking Purchasing Vendor(TC :MK01 & MK02)

    Hi All, Can anybody help me how to block a Purchasing Vendor(MK01 & MK02) using Change Document Procedure. I found the Business Object LFM1 & change document Object KRED . i copied LFM1 into one custom object(ZLFM1) & created a Method & Event for blo

  • Using error code in web.xml

    hi I have following servlet .. sevlet : PrintWriter out = res.getWriter(); out.println("<p>I will throw a ServletEexception now....</p>"); //res.sendError(404, "messagge"); In the above code res.sendError(404, "messagge"); is commented and i get the