BT Infinity Noise/Speed questions

Is my noise margin good or bad?
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42955553
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 19:59:25
6. Data rate:
16747 / 65657
7. Maximum data rate:
20145 / 65379
8. Noise margin:
5.9 / 5.7
9. Line attenuation:
0.0 / 17.7
10. Signal attenuation:
0.0 / 17.4
11. Data sent/received:
376.0 MB / 2.4 GB
People say its suposed to be around 6db so why is my speed so low?
It used to be 77mb last week. Does the speed reduce by how many customers are on the cabinet? We just got the FTTC installed so lots of people are buying it just now.

If you use this checker it will tell what cabinet you are on and what services it can receive. post back here editing out your phone number
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

New Infinity User/Speed Question

Hi All, I`m another newbie in here and also to the Infinity BB as well.
So Hello and Good Evening to you all. :-)
I had my Infinity installed on Monday Afternoon without a hitch I am pleased
to say and I have been lurking on the forums reading up over the last week
or so checking out the pitfalls and wrinkles I am likely to encounter.
I know this is an on going chestnut on here from all that I have read but when I
was given a over the phone (by a nice BT lady employee) speed test (I have had a new line installed
before getting Infinity) I was told I would get 37.5 meg down and over 8 meg upspeed of which I
was obviously happy and impressed.
When the young man did a speed test on Monday I got a creditable around about 32 meg so that was fine.
I have been testing since then on and off and a few times its got back to 30 and over but mainly in the 20s
and teens.
Tonight I did a test at about 20:06pm and got just 6.96 meg down what is that all about?
The Up speed had been mainly around 7-8 so I down have a problem with that at all but what about my dowload speed, the homehub is wired into my PC.
What do you suggest I do next as I dont really fancy waiting until the 10 days as it seems a bit convenient that date I am committed for 18 months!
Any help will be gratefully accepted.
Andrew.

"Is that 15 sync or through put ?"
To be honest, I don't know.
I have been hovering around these forums for a couple of months, since Infinity came to my area, not sure whether to change over or not. I was forced into a decision when informed that my ISP was closing down (UKOnline), and I could move to Sky with 6 month free broadband. As I detest the whole Sky/Rupert Murdock organisation ........ here I finally am, on Infinity
Sorry, strayed a bit from the topic there. During this 'hovering' period, I swear that I've seen a post stating that 15 Mbit figure, but I cannot remember where it is, so cannot confirm or quote it.
Perhaps, based on the Speedtester results output, which states :-
For your connection, the acceptable range of speeds is 12000-38717 Kbps
That it maybe the sync speed rather than the throughput. Either way, they are BOTH low, if true .....
Cheers
Edit: @Monkey - I would regard sync speed as the speed negotiated between your router/modem and your ISP, and the throughput the actual speed OBTAINED when transferring files, taking into account the overheads of the protocols/methods used (losses)
Throughput always being less than the sync speed
When i was on ADSL2+ I would knock off around 15% for losses (overheads). So if I synced up at 12 MBits, I would expect to a get throughput of around 10.25 Mbits'ish, and this usually was the case. 12Mbits - 15% (1.8 MBits) = 10.2 Mbits. This 15% figure may not be relevant to Infinity, I would hope it would be less, but don't know.

Very slow infinity 2 speeds and regular drops in c...

since i had my infinity 2 connection set up on the 4th april 2014 i have experience multiple and regular drops in connection. happening every day or so.
i have also been getting much lower speeds than i should be getting. i was advertised 65mb down and 15mb up! i am currently getting 33mbps down and 6mbps up. this is round about the speed i have always got but it seems to be going down slowly (i was getting 37mbps straight after installation).
i have tried contacting bt multiple times and nothing has been done. i believe i need an engineer out to test the line in my street as there seems to be serious problems with my connectivity and i know it is not something to do with my internal wiring. i am using ethernet connection from my homehub 5 to my computer.
something needs to be done asap as i have been playing for infinity 2 speeds and i am currently getting speeds lower than infinity 1 speeds and with continual drops in connection. THIS IS NOT ACCEPTABLE :s

Hi Beardo87,
Welcome to the community and thanks for posting!
I'm sorry for the problems you're having with your broadband speed. I'm happy to take a closer look at things for you from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Infinity 2 Speed Issues

Got BT Infinity 2 installed on November 14th 2013 & since then I've had two periods where the speed appears to drop to that of Infinity 1 speeds, but the upload generally remains in the region of Infinity 2 speeds.
Modem log -
VDSL Line Status
Connection Information
Line state:
Connectedppp3_0
Connection time:
22 days, 03:01:53
Downstream:
78.12 Mbps
Upstream:
19.53 Mbps
Here is a test performed using http://speedtest.btwholesale.com/
1. Best Effort Test: -provides background information.
Download Speed
32.46 Mbps
0 Mbps
77.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 32.46 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
14.71 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 14.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Here are my speed test results via http://www.speedtest.net/
35.44Mbps Download & 18.63Mbps Upload with a ping of 27ms
Have already phoned BT about the issue the first time, when they told me to reset the modem, this was despite the service not having been active for 10 days & I was under the impression that you are supposed to leave it to acheive best speed. I have saw the connection wirelessly get about 63Mbps down & 18/19Mbps up for several days at a time.
The problem seems to be, its running at a speed where browsing is generally always fast enough. I am only catching that the connection speed is essentially half of what it should be when I run speed checks via several speed checking websites including BT's own.
I have read the problem of Christmas lights, & at least in my home for now, I can eliminate that as the cause. I don't have any Christmas decorations/lights up just now. Just wondering if there is anything that could explain why I am getting such low download speeds, but the upload remains on Infinity 2 levels, when previously I know the connection can run a lot lot faster.
Any help advice would of course be greatly appreciated.

Just restarted my Home Hub 5 & this is the result from the internal Hub manager.
VDSL Line Status
Connection Information
Line state:
Connectedppp3_0
Connection time:
0 days, 00:01:31
Downstream:
78.12 Mbps
Upstream:
19.53 Mbps
Results from http://speedtest.btwholesale.com/ after being reset for a few minutes are,
Download Speed (Mbps): 46.32
Upload Speed (Mbps): 14.57
Ping Latency (ms): 18.88
Results from http://www.speedtest.net/ are
Download Speed (Mbps): 44.48
Upload Speed (Mbps): 15.93
Ping (ms): 29
Not quite the dizzy heights of 70Mbps I've seen before, a little improvement which I've also saw before upon a restart/reset. Just wondering what the issue is with the speed dropping. When I have BT Broadband with the Home Hub 3, I never had any issues with speed, it connected & was rock solid. Already regretting upgrading to BT Infinity 2 as when you don't seem to check the speed you are getting, it seems to drop. Only noticable when you actually run a speed check to see if you are actually getting what you are paying for.
Surely I shouldn't need to keep resetting/restarting my Home Hub 5? I know its bad for the connection & to be honest I think its an issue with BT's new installation of FTTC cabinets in my area. The engineer changed my telephone socket face plate over, so its a filtered socket at the main line. No other phones in the house have filters on them as they are no longer needed, so I'm just looking for answers as to why I'm seemingly not getting anywhere near the speed I am paying for (I know with the internet speeds can vary, but its been twice now in about a month I've caught this connection running at just over 30Mbps, when its happily ran before at nearer 70Mbps).
Hopefully the further tests/results can shed some light on this for someone more knowledgable.
Thanks again for the replies so far & of course for any further help/advice with regards this issue.
Kevin

Does Line Static Noise Affect Infinity 2 Speed?

Hi, I've had my Infinity installed just over a week now. Since the install I noticed static noise on the line, was told it could be a problem with my phone, went and bought a cheap phone which seemed ok.
The last 2 days the hubs been disconnecting with the orange light flashing and when I plug my phone in theres loads of noise on the line.
I rang customer services as I was also getting a 42Mb download on the speed test (the technician tested it at 70), he advised my to go to speedtest.btwholesale.com follow instructions (which i did). I then get 37MB on the download. BUT, during the call I asked if the line noise affects the speed, but he said just to ignore it as I hardly use my home phone.
The technician who installed it all said it tested fine but I dont think it is. Also I know they can't guarantee download speeds but 42mb is pretty far from 76mb advertised...

Yes noise on your line will have an adverse effect on your broadband speeds. You need to report a fault. Do not mention your broadband or you will end up with the same response you have had already. Just report it as a phone fault.
Once the line is clear from noise you should notice a rise in broadband speeds.
If you run this checker it will show the two ranges which your speeds should be within.
https://www.btwholesale.com/includes/adsl/main.html

New infinity connecton speed

After many years of strugglng with adsl our village has just had FTTC enabled. I am sure that there are no cross talk issues just yet and am wondering if my servcie is acceptable as it is nowhere near what I was expecting or told it may be when ordering.
The HH5, (not engineer fitted but plugged into master socket with flter) has been stable snce it was connected, and syncs just over 20/4 Mb/s
Could someone please look at the figures pasted below, partcularly the noise and attenuation.
Also the data sent/received seem much higher than I would have expected.
I am curious to find out why even the slowest quoted impacted speed is still half as much again as I am actually getting?
1. Product name: BT Home Hub
2. Serial number: +068543+NQ44611335
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 13/02/15
4. Board version: BT Hub 5A
5. DSL uptime: 3 days, 06:34:36
6. Data rate: 4798 / 21074
7. Maximum data rate: 5803 / 22429
8. Noise margin: 8.4 / 7.9
9. Line attenuation: 34.7 / 27.2
10. Signal attenuation: 33.6 / 23.0
11. Data sent/received: 3.7 GB / 9.3 GB
12. Broadband username: [email protected]
13. BT Wi-fi: No
14. 2.4 GHz Wireless network/SSID: xxxxxxx
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: xxxxxxx
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 18:1e:78:10:87:22
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204 | Last updated 13/02/15
FTTC Range A (Clean)
64.4
45.3
18.5
11.9
Available
FTTC Range B (Impacted)
54.8
30.6
18
7.9
Available
ADSL Max
Up to 2
1.5 to 4.5
Available
Fixed Rate
2
Available

Hi jlpcld,
Welcome to the forum and thanks for posting, I'm sorry to see you're having issues with your connection. Those stats don't look great compared to the estimated speed even if it was an impacted line. If you need any help with this please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Infinity 2 Speed dropped and now doesn't recove...

I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.

This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43

BT Infinity, estimated speed?

Hi, (I don't have infinity, it sayd dec 31 on checker) what I was wondering was. On the checker it estimates that I will get speeds of around 50meg. What I wanted to know, is there a possibility that this could be 20meg? 30meg? 40meg? If it was a STEADY 20 meg after the 10 day period would this be fine? Or could there be a fault? If I never receive over 20meg could this indicate a fault? If it was like 20/22 this probablly would but if it was something like 20/4-8 could this indicate a fault or in some cases, is the estimated speed wrong?

Ectophile wrote:
The absolute minimum for Infinity is about 15M; anything below that is definitely a fault.
Otherwise, the estimate is only an estimate, but you should get something close to it. The type and condition of the line between your home at the cabinet can affect the speed, and this may not be detectable by the estimation system.
I don't think there's any simple formula that says what speed is good and what is a fault.
They should add estimations like on the ADSL, your connection shouldn't be less than X and cannot achieve greater than X. I also believe you can tell wheather your connection will be near from the ADSL due to the type of cable to your house, like if you achieve over the estimated speed on ADSL you will more than likely hit your estimate for Infinity.
As my estimate on ADSL was 2mbps, I achieved 3Mbps which shows that there is good cabling to my house I would imagine. On top of that my estimate for Infinity is 26.3 and I'm getting 12 which is unacceptable.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

BT Infinity - Varying speeds and latency issues

Hi,
I have had BT Infinity 80MB since around May 2014 upgrading from my existing BT ADSL connection. I work from home and use VOIP via a softphone on my laptop. When I used ADSL I experienced no isses with jitter or latency and I could hold a crystal clear conversation. Since 'upgrading' to BT Infinity I am no longer able to sustain a clear VOIP call, voice is choppy. This is due to ping response times going through the roof. I set a continous ping to www.bbc.co.uk, every 30 seconds or so the ping response time/latency goes through the roof rendering the VOIP call unbearable (see below).
This isn't an issue with my laptop as I can use other wireless networks with no issues and I have tried whilst directly plugged in to my router. The router I have is a HUB 5, I have factory defaulted it but this is an issue with the line.
How can I get in contact with someone from BT to get this resolved? Everytime I go through the online help it never detects an issue with latency or speed. I have also tried the BT Wholesale test. I am currently getting 20MB....
Reply from 212.58.244.67: bytes=32 time=13ms TTL=49
Reply from 212.58.244.67: bytes=32 time=12ms TTL=49
Reply from 212.58.244.67: bytes=32 time=13ms TTL=49
Reply from 212.58.244.67: bytes=32 time=12ms TTL=49
Reply from 212.58.244.67: bytes=32 time=2361ms TTL=49
Reply from 212.58.244.67: bytes=32 time=24ms TTL=49
Reply from 212.58.244.67: bytes=32 time=26ms TTL=49
Reply from 212.58.244.67: bytes=32 time=18ms TTL=49
Reply from 212.58.244.68: bytes=32 time=28ms TTL=49
Reply from 212.58.244.68: bytes=32 time=432ms TTL=49
Reply from 212.58.244.68: bytes=32 time=15ms TTL=49
Reply from 212.58.244.68: bytes=32 time=524ms TTL=49
Reply from 212.58.244.68: bytes=32 time=169ms TTL=49
Reply from 212.58.244.68: bytes=32 time=12ms TTL=49
Reply from 212.58.244.68: bytes=32 time=13ms TTL=49
Reply from 212.58.244.68: bytes=32 time=122ms TTL=49
Reply from 212.58.244.68: bytes=32 time=98ms TTL=49
Reply from 212.58.244.68: bytes=32 time=36ms TTL=49
Reply from 212.58.244.68: bytes=32 time=11ms TTL=49
Reply from 212.58.244.68: bytes=32 time=35ms TTL=49
Reply from 212.58.244.68: bytes=32 time=1593ms TTL=49
Reply from 212.58.244.68: bytes=32 time=49ms TTL=49
Reply from 212.58.244.68: bytes=32 time=506ms TTL=49
Reply from 212.58.244.68: bytes=32 time=19ms TTL=49
Reply from 212.58.244.68: bytes=32 time=435ms TTL=49
Reply from 212.58.244.68: bytes=32 time=23ms TTL=49
Reply from 212.58.244.68: bytes=32 time=52ms TTL=49
Reply from 212.58.244.68: bytes=32 time=24ms TTL=49
Thanks in advance,
James

Some of those ping responses are well out of range. One of the Moderators (who work for BT) should look at this.
Unfortunately a lot of people are / or have been experiencing such issues with the Infinity product (especially over the last month or so). Personally I believe there is either something fundamentally wrong in the BTWholesale backhaul, or that many exchanges are simply oversubscribed. Unfortunately technical analysis is rarely forthcoming on this site.
The first thing to eliminate is a problem with your line.
Try a quiet line test - details here http://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test
if there is any noise the best advice seems tobe report it as a telephone fault rather than a broadband issue.
Other tests - if you have a Homehub 5 you might want to post the first 12 lines of your Stats (this will alert many of out-of-range line statistics).
I would let other posters pick up the thread at this point.
But if you're like me your line will be fine and the BTWholesale test will be fine but the problem wil persist

Infinity woes Speeds less than 1Mb/s!

Please Help!
I've been back and forth with BTIndia for two weeks and I'm now starting to feel nothing will help me!
I've recently moved up from BTBroadband Option 3 to BTInfinity.
My main machine is a 2.66 GHz iMac connected to the HomeHub via Ethernet (I also connect a couple of PCs via Ethernet and Wifi).
The speed on ADSL was pretty consistent and acceptable - I could stream Youtube and the like and p2p was fast enough for me to download quickly. I could generally download up to 1.4MB/sec actual - which was fine.
The OpenReach engineer arrived on 20th December and assured me that the line from the Green Street Cab was good and I should expect speeds of 37.5 MB/s download, 10 MB/sec upload. I didn't seriously expect that but would have been happy with a speed bump of Double my previous speed. I didn't. Not by a long way!
He checked the line and confirmed a Line Speed of 38.5 MB/sec and went away. Didn't check my actual browster DL speed. It was appalling. After a day of buffering on any streamed video and App updates on my iPad that took hours instead of seconds I tried a couple of online Broadband Speed checkers and they all said the same thing. An upload speed of 7-8MB/sec (Fine!) and a download speed of Less that 1MB/sec!!!
I called BTIndia and they arranged (in fairness, quickly) an engineer call-out. He checked the equipment and said it was all fine and was stumped as to why my DL speed was SO slow. He thought maybe my IP profile had not been configured properly and after a long time got through to "somebody" who promised to check it. Upshot...Nothing changed.
Called BTIndia again...another engineer visit. He heard from the previous OpenReach guy that the Equipment/Line from Cab to socket was fine so he tried a "Bait and switch" - I THINK rewiring between the "Infinity" cab to the phoneline cab. I'm very vague on this so I may be wrong.
Lo and behold! Infinity speeds of 38 MB/s!!! Bliss.
Off he goes and 10 minutes later Bam! Back to 1MB/s!! What the?...
I've had ANOTHER OpenReach engineer visit on the 3rd January and the same story. Equipment is fine. Something somewhere is not configured correctly.
I am BEGGING!!! someone out there that has heard of a similar problem. Please...Is there a solution? What questions should I be asking BTIndia? I'm not an TCP/IP expect and nobody seems to know what to ask to whom?
Sorry the post is so long, but I wanted to make sure you had all the info.
Cheers
Mark W

Here is the speedtester results
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
2234 Kbps
0 Kbps
38710 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 2234 Kbps
For your connection, the acceptable range of speedsis 12000-38710 Kbps .
Additional Information:
IP Profile for your line is -38710 Kbps
2. Upstream Test: -provides background information.
Upload Speed
6271 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 6271 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Pretty Woeful eh?

Frustrated ...INfinity drops speed to less than 3 ...

Storrington, West Sussex, speed has dropped to less than 3 mbps, goes up to 5 and then down to less than 2 ... this has occurred regulalry over the past three days. I have waited to see if it goes up to 35+ mbps as is normal, but so far no.
Anyone else get this frustrating anomaly with Infinity for which we pay through the nose.
Noticeable mainly when trying to watch TV through the net.

are there any problems shown here for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
can you go to troubleshooting then helpdesk and post stats
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
can you run btspeedtester and when first test completes run diagnostic test and post results
btspeedtester
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Infinity slowish speeds

Hi,
This isn't a complaint as such right now, more a query. We recently got Bt infinity 2 (option 2 i think) We're supposed to be getting 80 down and 20 up according to the line quality test the engineer did on installation day. We're close to the green box, and the line test was perfect, he said the line was capable of a little over 100 down actually. It's not been long since installation if im honest, it was installed on the 1st of August, and I know there's supposed to be a 10 day period where the speed trains up to about the speeds quoted. We've had electricians in today so the router and modem had to go off a couple of times, so i get that that causes slowdown, but it's just a question really.
I tested speeds on install day and was getting 10 down and 10 up. But before the electricity went off today I was still only getting that, and i'd kinda expected a slow upward trend.
BT speed test is showing 8.8Mb down and 4.6Mb up, and whilst im not complaining, as it's working, this is way off what i was expecting towards the end of the training up period, even taking into account that my router had to go off it's never gone above 10Mbps in either direction.
I was just curious if that is normal or if it's something to keep an eye on over the next fortnight.
Thanks
Bob

Hey, i had run the 'ADSL and Fibre to Cabinet diagnostics' last time and it had only given me the speeds. Ive run it again and got this back:
1. Best Effort Test: -provides background information.
Download Speed
0.26 Mbps
0 Mbps
77.43 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.26 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-77.43 Mbps .
Additional Information:
IP Profile for your line is - 77.43 Mbps
2. Upstream Test: -provides background information.
Upload Speed
5.52 Mbps
0 Mbps
20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 5.52Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

BT Infinity free speed upgrade?

Hi,
So in late 2011/ 2012 when Infinity gets boosted to 80Mbps, any news on whether current customers, Option 1 or 2, will be getting the upgrade to the faster speeds for free?
Any ideas when BT might announce this?
Cheers.
James

toekneem wrote:
PC wrote:
It's definitely happening the question is will there be an extra charge for the speed increase.
Or will BT treat it like the ADSL to ADSL2+ exchange upgrades where people benefited from faster speeds for no increase in charges and not even having to start a new contract...
http://community.bt.com/t5/BT-Infinity/Plans-to-increase-speed/m-p/254793#M11724
Do you know the old saying !!!!!
Hi Toekneem
Well I reckon Bt may have shot themselves in the foot..... If they are thinking of charging????
The reason I say that is because people in these "hard times" may feel happy on their 37Mbps and not fork out extra.
I have a dicky wireless n USB adapter where most times on turn on it only works at wireless g speeds around 21mbps and I often forget to switch it up to the n speed of 37Mbps.
Now you would think I'd notice this drop in speed but to be honest most times I don't.
So I wonder if I would really notice around 74mbps?
Now don't get me wrong if it was offered to me for say starting 18month contract again then I would probably take it just to impress my friend who are currently plodding along on 3Mbps with O2 and 4Mbps with TT.
It would really serve me right if it was only offered FREE to Infinity option 2 customers... me being on the economical opt 1
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Issues with Infinity - Connection Speed & Other Pr...

Hi all,
I had Infinity installed on 2nd November. Besides some issues with BT mixing up delivery addresses the installation by Kelly Comms went smoothly, and was setup within 45 mins.
Initial speeds were very good, achieving 74Mb/s Down & 18Mb/s Up with a Ping/Latency of 5ms Excellent really considering the sub 5Mb/s I was used to with ADSL. The high connection speeds remained over the weekend until about 4pm on November 5th. I found that the Openreach Modem had lost connection (flashing DSL light) and my HH3 Broadband light was a steady orange. I left this for a while before picking up my landline to call customer services only to find that my line was dead with no dial tone.
Broadband eventually came back on service later that afternoon, but at a much lower speed of 43Mb/s Down, and an almost impossibly slow 0.97Mb/s Up. Ping/Latency has also slowed to around 20ms. During the evening I managed to get through to customer services in India, who were able to start dealing with the fault on my phone line.
Initially I was told it would be the 12th of November that the problem with the phone line would be resolved. Fortunately enough it was then fixed the following morning by an apparent engineer visit. I was unaware of this action until later in the day, but had noticed before leaving for work that Broadband was yet again down.
So to cut a long story short: I have a phone line that works, but a big reduction in connectivity speed especially upstream speed. Should I be contacting BT to investigate yet another potential problem bearing in mind that I am still within the supposed '10 day training' window.
(All speed tests have been conducted via a PC connected by ethernet directly to the HH3)
If anyone can advise me it would be much appreciated.

Hi Tidycarrot,
Welcome to the Forum. What was the speed estimate given to you when you signed up to the service? If the speeds you are see are well below that estimate, send me in your details using the link below and I'll run a few test on you line from here.
http://bt.custhelp.com/app/contact_email/c/4951
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Customer care and BT Infinity 2 speeds.

I made a post about a week ago, but can't find it, and so will cover it again, as I said I would after a week.
I have been with BT over ten years as a Broadband etc, and about 15 months with Infinity. When I was on Infinity 2 package orginally I had 40mb line and got that speed CONSTANTLY for all the time I had it. About 3 weeks ago I updated my contract to the new Option 2 76mb line so that my P2P speed wasn't limited again.
And here the problems started. The engineer that came out tested my line at the socket and it was showing 60mb speed. And for the first few days I got speeds around 55 or so down and 15mb up. A few days pass and I get my internet go out (at the hub only on th emiddle light). Its out of ten minutes or so, and then comes back on and I've got an IP profile set at 30.75 and of course managing that speed fully on my downloads.
So I contact BT and they send engineer out, that doesn't come to my house, but rings me and says he is going to get the IP prfile and my line reset, and tells me it will take about an hour or so. 24 hours later the IP profile is still 30.75 so I ring again. I get told it can take up to a week to stabalse. SO here I am just over a week later and still my IP profile is at 30.75, and I don't believe for a second they reset it at all, as it just hasn't changed either up or down in any way, which is just to suspect.
I rang up just now and got told that 30mb is all my line can support. Despite the fact its manage 40mb no problem for nearly a year and a half, and was showing engineer 60 when he tested at the socket. The tech support guy refused point blank to my request to send an engineer or do anything about the IP profile (i recoded the converstion), and told me that I would have been told when I changed contract I would have been told that my line would do 30mb max, which I wasn't told (recorded that conversation too).
The guy even had the fricking nerve to tell me that it was merely co-incidental that my line speed dropped from being able to do 40mb for a year to suddenly only doing 30mb on the day they change me to the new contact and make a change at the exchange to a supposedly faster 76mb line. I mean how the hell can you expect someone to swallow a pile of rubbish like that as being co-incidental? The only change was one they made and my speed got worse right after it.. I mean sure, that makes sense...
Honestly, horrible service seems to be getting to be a habit now, and they are seeminly telling the tech support guys to fob you off and avoid sending engineers out unless they see a fault at their end. And they really expect us to stay as customers?

Link http://community.bt.com/t5/user/viewprofilepage/user-id/115220
If you found this post helpful, please click on the star on the left
If not, I'll try again

BT Infinity Noise/Speed questions

Similar Messages

Maybe you are looking for