BT Infinity - problems and fed up of being ignored...
Had BT infinity for a good while now and I have to say that when it works its great - get 30 Mbit + D/L speeds.
BUT - ever since it was installed its been a bit unreliable. Drop outs and low speeds unitl I reset everything.
However the last three weeks have been silly.
D/l speeds of 0.25 Mbit ! After a power cycle might go up to 30 or maybe 15 or 10 or 7 for a while then drop out.
I have called BT support about 6 times over this time complaining and while they are very polite they are reading from a script and go through the same things every time.
I have been assured it has been fixed at least 3 times.
Last night it went to 0.25 mb, today it dropped out for 20 minutes.
I called BT again and navigated my way to a call center guy who went through the same things again.
Apparently (this time) there is nothing wrong with the line but the engineering dept will call me tomorrow. I wont hold my breath.
I don't actually seem to be getting anywhere, is there someone I can escalate this to in order to get something DONE.
Solved!
Go to Solution.
Hi
I don't want to jump to conclusion but assuming it's a wired connection... ie no wireless interference etc.
Is your Openreach Moderm wall mounted or even if it is... is it getting hot?
To me it sounds very similar to other peoples problems where the solution required a visit from Openreach to replace their white Openreach modem.
Keep an eye on your IP profile though as sometimes this gets reduced in the "repair process" and you will then need to request a Profile change/reset back to your original speed. Get IP profile from the ADSL and FTTC speed test button on http://www.speedtester.bt.com/..... via a wired connection.
Example http://community.bt.com/t5/BT-Infinity/Change-in-speed-after-openreach-modem-replaced/m-p/213703#M84...
And other people experiencing Modem/Internet problems.-
http://community.bt.com/t5/BT-Infinity/BT-Infinity-connecton-issues-with-Openreach-modem/m-p/234563#...
http://community.bt.com/t5/BT-Infinity/My-BT-Openreach-modem-not-synching-up-o/m-p/247377/highlight/...
Michael (ypt) posted some recent info about a new version of the Modem Click HERE for his post.
I wonder if anyone else agrees with my "conclusion"? that I said I wouldn't jump to....
btw if you do need to escalate things then the Forum Mods (BT STaff) are very helpful, but due their workload it may take 72hrs before they contact you... but they will.
To obtain a contact form you click on their names and you'll see.-
Moderation Team Contact: Please fill out this "contact us" form and we'll get back to you as soon as we can!
http://bt.custhelp.com/app/contact_email/c/4951
Edit if/when you get the Openreach engineer visit check your IP with the new Modem and if the download speed has dropped to something in the 20Mbs then ask him to action the IP reset... you may be lucky.
Some engineers apparently do help and get on the phone and arange a reset.
Some may say "it's not my job" and you have to contact your ISP... that's when DeanM (Forum Mod) and the crew can help.
I have even heard that turning both the modem and HH3 off for a few minutes that may do a reset.....
I think it would be great if the exchange equipment did automatically monitor/training line and set the broadband up for the best speed and reliability, but it doesn't seem to work very well for IP resets necessary because of this type of modem problem... at the moment.
Hope you get sorted soon.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)
Similar Messages
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BT Infinity Problem and Atrocious Service
Hi everyone, first time poster, registered last week, hope someone can help me.
I've had BT Infinity since it arrived in my area last year, I was previously a very happy BE subscriber, but switched to BT when FTTC came to my area. All has gone well with my connection until a week ago, when it started to become very patchy, to say the least. My setup is as follows:
1) White BT Infinity Modem
2) HH3 plugged into the modem
3) A Netgear 8-port unmanaged switch plugged into the HH3. I did this because of curiously dire performance from the second HH3 ethernet port
4) Family laptops, iPad, iPhones etc use Wifi of various flavours through the HH3
5) My Xbox 360 connects via Cat5e cable to the switch
6) My PC/server/Media Centre connects via Cat5e to the switch
7) My NAS (Synology Cubestation) connects via Cate5e to the switch
All has been well until a week ago, when the Broadband connection became patchy, for both Wifi and ethernet connections. Sometimes the connection would come back by itself, sometimes only when I rebooted the HH3 and modem. This got worse over a day or two, until I had no broadband connection at all.
The timeline from then is as follows:
1) Thursday 3-Nov @ 6:15am - I phone BT Infinity support and report a fault. I confirm an appointment for Friday am, between 8am and 1pm. I login to BT.com and am able to see this appointment. My wife organizes to take the day off from work to attend, unpaid (she's a yoga teacher).
2) Thursday 3-Nov @ 1pm - my wife arrives home to discover that a BT engineer has come and gone, leaving a "coudn't get in" card. Note, this was not a scheduled appointment.
3) Thursday 3-Nov 2pm - I phone BT Support, and they confirm that an engineer will attend the following day, as planned. I'm worried there may be a problem with this, because of the unplanned visit. They have no explanation for the earlier unplanned visit. They tell me they have spoken to "BT Wholesale", and they confirm the Friday visit is still on. I login to BT.com and still see the planned appointment, by also see another appointment added for 11:39am that day, a record of the unannounced visit.
4) Friday 4-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
5) Friday 4-Nov 1.30pm - I call BT India to report that no engineer attended the appointment. They have no explanation for this, except to apologise, and suggest it may have been some confusion with the engineer. They make another appointment for Saturday 5-Nov, also 8am to 1pm. I login to BT.com and am able to see the appointment. I arrange to take Saturday morning off work, unpaid (I'm a contractor).
6) Saturday 5-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
7) Saturday 4-Nov 1.15pm - I call BT Support to report that no engineer attended the appointment. They give me a lovely apology, and tell me that "BT Wholesale" cancelled the appointment. They cannot tell me why I didn't receive a notification, or why they couldn't tell me this earlier. They make another appointment for Monday 7-Nov, also 8am to 1pm. I login to BT.com and am able to see the appointment. My wife arranges to take a second day off work, unpaid.
8) Monday 7-Nov 10am - I call BT Support and they call BT Wholesale who confirm my visit for that morning is still going to happen. I login to BT.com and verify the appointment.
9) Monday 7-Nov 13:30 - No BT engineer attended this morning. This is the third missing appointment in a row.
I have a few questions:
a) Is this normal and acceptable BT service?
b) What do I need to do to get an engineer to my house?
c) How do I get my broadband working again?
d) How do I escalate the whole affair to someone who can do more than just apologise?
(SMBK)
Solved!
Go to Solution.My "Download IP Profile for your line is -38717 Kbps"
Therefore Max download speed I could achieve is 38Mbps
My "Upstream Rate IP profile on your line is - 2000 Kbps"
And my Max upload speed is 2Mbps
Artificially capped/reduced due to the Infinity Option 1 that I have. My line checker estimates upload capability of 11Mbps)
Have a look at THIS POST for an example of what the test result looks like.
And HERE for screen shots.
If you haven't run the BT speedtester before and therefore do not have your IP profile... perhaps you have some speed test results from other sites that you can compare.
For example my before and after Infinity results from http://www.speedtest.net/
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR) -
Render problems and fed up with after effects
Hi all,
I'm I the middle of trying to do a very simple pan and scan corporate video, the crux being its in stereoscopic 3D. First I've tried using cineform plug ins and have had numerous problems and basically don't think highly of their product. Since after effects has plug ins for stereoscopic I've moved to try and use them. All seems to be going alright for most of the footage. But I'm have some issues with a very import pant part of one video.
My set up
Mac 2x2.4 GHz Quad-core Intel Xeon
12GB of ram
Mac OSX 10.7.2
ATI Radeon HD 5770 1024MB
NVIDEA Quadro 4000 2048MB
After Effects CS5.5 (10.5.0.253)
630GB free on 1TB boot drive
1.8TB free on 3TB external drive 1
100GB free on 3TB external drive 2
My comp is 7 layers. Duration 1:46:00 output is Side by Side
Layer 1- animation with alpha clip. Opacity is keyframed to do a 'dissolve' at the beginning and end of the clip. TC in 53:11, out 1:05:01
Layer 2- comp. stereoscopic 3D. Made from using a camera and Create Stereo 3D Rig. It's a mask of the earth in space. 1:46:00
Layer 3- animation with alpha clip. Opactiy keyframed same as layer 1. Clip aniamtionwas done in the original comp. TC in 1:25:09, out 1:45:10.
Layer 4- animation with alpha clip. Opacity key framed same as layer 1. Clip aniamtionwas done in the original comp.TC in 1:03:2,' out 1:16:10.
Layer 5- animation with alpha clip. Opacity key framed same as layer 1. Clip aniamtionwas done in the original comp.TC in 31:12, out 48:11.
Layer 6- animation with alpha clip. Opacity key framed same as layer 1. Clip aniamtionwas done in the original comp.TC in 6:06, out 21:14.
Layer 7- animation codec clip. 1:46:00 duration.
Now when I attempt to render this out to a ProRes 422 file so that I can join it up with the other footage in Primeire Pro, I basically sit around for 2 hours and then I get a nice little dialog box stating "an output module failed. The file may be damaged or corrupted. (-1610153464).
This is maddening to say the least.
Other issues
After Effects basically is Pathetically slow in rendering out a ProRes or Animation or any type of mov file. A simple 30sec clip takes 1 hour 47 minutes. All the clip contains is a tiff left eye and right eye and the 3D glasses plug in. That's it. I know my system isn't the biggest out there (I bought what I could afford). But these render times are ludicrous. If I turn of the multiprocessing it doesn't help. I have the openGL turned on. That doesn't seems to do anything. I have it set up to use 10Gb of ram, yet the system says I'm only using 37% of my ram, none of my processors and I have no idea about the graphics card. Am I totally missing something about how after effects actually does rendering? I'm from the old school of Jaleo and Shake and Nuke. However I set out on my own as a freelancer and I can't really afford Nuke (besides I don't like that it doesn't have a timeline). So I purchased Adobe production premium thinking it can do the job I want, however it seems to act like a spoilt brat software. Yes im ranting had really having thoughts of buyers remorse.
If anyone out there has any advice or thoughts on how to get this to work I'd be more than grateful to hear from you.
Cheers
JamesThat doesn't seems to do anything. I have it set up to use 10Gb of ram, yet the system says I'm only using 37% of my ram,
AE only takes what it needs, as do any programs with dynamically managed memory. It's not cramming everything into RAM when it doesn't have to.
none of my processors
Secondary processors/ cores will only be used, if you enable the sad excuse that is the "Render multiple Frames simultanuously" feature. As Todd suggested, read that article on "optimum" settings. Just keep in mind that what works well for one project may not work at all for the next one when the balance of footage I/O vs. pixel processing vs. memory consumption changes. You're gonna learn to really hate this...
I have no idea about the graphics card
AE doesn't use it for the most part. Even if you enable all of the hardware acceleration features, AE may turn them off behind your back, one such condition being the use of MP rendering. Can't have both. Conversely, MP rendering might be turned off just the same, if specific effects or features are used. That's also expleianed in teh help. Your only chance of halfway benefiting from hardware acceleration is buying some third-party plug-ins that have their own implementations of OpenGL and CUDA. Still, since you use two different cards i nyour system, that may also be problematic...
Mylenium -
BT Infinity - Problems and Poor Customer Service
Hello,
We are new customers to BT - having only had our Infinity Fibre Optic connection installed into our new home 13 days ago. Since installation, it's become evident that the Hub struggles to maintain any decent wireless connection to the downstairs of the property, often providing download speeds of just 0.2 Mbps or around that figure.
Having run various tests and spoken with BT online, we came to the conslusion that we're suffering from a Wifi Black Spot. However, the advice received was for us to Purchase an second Router / Hotspot in order to fix the connection; which I find absolutely disgusting.
I find it very difficult to fathom that, as new customers who've just recently paid for the installation of this service, we're expected to pay to fix the poor quality of this service. BT off an official Wi-Fi Home Hotspot 500 Kit for £89.99 - so are you seriously telling me that we have to fork out another £90 to fix the substandard service we've received so far?
Especially given how early we are into the contract, I have to say how severly disappointed I am in the service received from BT at all levels. To expect brand new customers to pay to fix problems created by the service is absolutely dispicable, and if these issues are not addressed in a more fitting manner we may be forced to look into taking further action.
I look forward to your responce.
Regards,
AlanUnfortunately no ISP will guarantee wireless speeds because there are to many variables involved in the transmission of wireless, such as environmental factors of the type of property you have, stone walls, concrete floors etc.
There are a few things you could try to improve things before spending money.
Make sure that "Smart set up" is turned off. see link how to so that
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
Some devices have a problem with the Homehub dual band having the same SSid (name). Try giving the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.
Once you have done that "forget" the connection on your devices and then restart the devices and log onto both the SSids if the device can use both frequencies. Not all devices cn use 5GHz.
See this link
http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...
Try downloading and running inSSider or another wireless scanner. This will show you the wireless channels that your Homehub/router is transmitting on as well as the surrounding networks. You want to take a note of the channels in use and change your Homehub onto a channel that is not being used.
See Link how to do that.
http://bt.custhelp.com/app/answers/detail/a_id/14094/~/how-do-i-change-the-wireless-channel-on-my-bt...
See link for inSSIDer
http://www.techspot.com/downloads/5936-inssider.html -
I've been using the mail app that came with my Mac for over a year. Out of the blue, it will not open and keeps giving me an error like "Mail cannot open because of an error and something about it not being compatible. Please help! I miss my mail
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
New email webpages have same old problem and Customer service doesn't exist
Why is it so tediously hard to find what/where to click to get to my email sub-accounts? You brag that we can have multiple accounts but you overlook making it simple to find their location on your site!!
And your customer service is by far the worst I've experienced between Direct TV, Dish and Verizon Fios. Dish was the best.
Verizon has gotten so huge as to resemble the old AT&T, and some services are being ignored. So the cure is to chop you up.#1 Go to http://www.verizon.net/central/appmanager/portal/vzcentral
#2 Log-in as need be, as the primay account holder.
#3 Go to My Account.
#4 Near the bottom, you can create / delete Or enable/disable certain feature of a sub account.
#5 Log-out, as the primay account ownwer
#6 Go to e-mail. Now you can log-in your sub account, if your sub e-mail account is enabled.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button. -
When i connect my iphone 5 to my pc using the usb cable, my device is not recognized yet when connected to a power source, it charges normally. What should i do to rectify the problem and read sth about debris being in the usb. How do i remove that?
iOS: Device not recognised in iTunes
Windows: http://support.apple.com/kb/TS1538 -
My ipad mini is not being recognized by the new iTunes update that just came out about a week ago it worked fine till the update I have windows 8.1 does anyone know how to fix this problem and I just bought my ipad mini
I found this is another thread - same issue.
Re: iTunes has stopped working. Why?
Sep 11, 2013 6:07 AM (in response to thurdy)
Resolved!
After contacting Apple, I received a reply from their engineers:
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
And that did the trick.
Message was edited by: Stryder777 -
My iPod Touch (3rd Gen) is having problems with the touch screen being unresponsive, too responsive, freezing and constantly resizing. It varies between not responding when I tap the screen and acting as if I double-tap or tap and hold when I tap. Every so often it freezes for a minute or so and then comes back. The scren is constantly changing sizes too such that I often can't see most of the top status bar or other edges. This makes typing almost impossible, ruins most games and generally makes everything difficult, but otherwise the iPod is working correctly. Powering off, shutting down apps, letting it sit have not worked. This has happened once before months ago, but the issue resolved itself somehow. Is this a common problem? Is there a fix?
Try this for the freezing
http://www.apple.com/support/ipodtouch/assistant/ipodtouch/
Or if they don't work put it into recovery mode
See here
http://www.apple.com/support/ipodtouch/assistant/restore/
Then restore
http://support.apple.com/kb/HT1414 -
Hi I have adobe CC for teams, a team member is having problems opening indesign we are being asked for a serial number, ive checked on our admin account and he is one our our registered 'members'. I wasn't the person who set this up originally so I'm a bit lost, i cant seem to find any serial numbers on the my account section and it seems we have no registered products? can you help?
Hi There,
We have checked the details of your team, all seat are assigned properly.
Now there are few details that we would need in a Private Message so that I can assist you appropriately.
Name of the user:
Email of the user:
Meanwhile, try the below mentioned links.
Creative Cloud applications ask for serial number
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
[Note: Details that we need is critical, make sure you send them in via Private Message only.]
Thanks,
Atul Saini -
i cant upgrade my new ipad to the ios6 dont knkow why and whats the problem and i was alo trying to
do the update simolteniously for infinity blade which i stoped in between as it crashed the ios upgrade
once hence tryed it again it went half way but it didnt work at all and i am trying to do it from the
India..bnjr86 wrote: There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.
I wonder if another provider would really be much different? Read some of the other carrier forums - seems to be the same story everywhere.
I'm not disagreeing with you - I've found that I am usually more informed about Verizon policies and procedures than some of the reps in our local store. -
I downloaded a few free apps for my niece and she accidently clicked on something in the app once or maybe twice and now im being charged for it it hasnt come out my bank yet as i have no money in it but im having money problems and cant pay it
Contact the iTunes support team: http://www.apple.com/emea/support/itunes/contact.html
All sales are final, but sometimes they make an exception. -
I have an iPhone 5 and email that is being deleted from trash is reappearing in trash a few minutes later. Has anyone experienced this problem? Any suggestions as to how to correct it?
Connect the iPod to your computer and look at the storage used by the various categories as shown in the colored bargarph in iTunes.
Come back with the results.
An "other" larger than about 1 1/2 GB indicates corrupted files.
What is the Other on my iPhone and How to Remove It
What is "Other" and What Can I Do About It?
Also, go to Settings>General>Usage>Manage Storage and see what is using the storage -
Unending connectivity problems -- and Desktop Help...
I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well.
BT advised that thanks to fibre optic, my Internet should run much faster. So we had Infinity installed. I'm registered with Speedtest.net so am able to see my performance record.
The average download speed is now aroun d 6Mbps and the average upload, more than that at 7Mbps. How an upload speed can consistently be faster than a download escapes me.
But I'm not familiar with the ways of Internet connectivity and try as a I might, can't get my head around it.
This desktop computer runs Vista OS. Vista was **bleep** when it came out and is renowned for its botched handling of Internet connections. So I'm not blaming BT for the literally unending connectivity problems that are occurring now, with line drops, speeds slowing to a crawl, and no guarantee that any connection will last. But it would be good to actually use BT software to help fathom out what's going wrong here, and today's typical morning which looks like this:
1) Boot up computer. Automatic connection to hub via Netgear USB wireless adapter. Hub is on ground floor of this 3-storey property but signal strength from hub is excellent, as confirmed by inSSIDer monitoring, currently showing 54 with no other networks anywhere near that figure.
2) Perhaps 5 minutes after connection established, it's then lost. 'Local Only' is displayed. This is, apparently, a known Vista problem. But Microsoft has issued a fix for it. I know this, because it took 100 hours of ploughin g the Net to find out that MS had finally admitted to one more Vista screw-up. I've used the Microsoft router "fix it" before and it didn't work ("failed to process") so uninstalled it and have DL'd it again now and run it. This time it says it has fixed everything.
3) Computer is re-booted to make the fix effective. Computer connects to Internet. Speedtest.net check yet again confirms that upload speed is faster than download speed.
4) Connection dies. So much for Microsoft Fix It.
5) Windows diagnostics reports that it can re-set the IP profile (or something.) I click yes. The re-set goes through. Connectivity is restored. 10 minutes later, connectivity is lost. Just a red X in the tray. No connection of any kind, not even that daft 'Local Connection' only alert.
6) Reboot. Yet again. BT Desktop Help was installed here and ran OK when we were using our Netgear DSG34 router. But since the change to the BT Hub, the BT program has never run at all. So-oo. . . It has been uninstalled. And then re-DL'd and re-installed. And though the installation has been completed, clicking on 'launch' has failed to launch anything. But anyway. An hour ago, in one of the brief periods today when the Internet connection was holding up, I Revo-ed out the earlier install, DL'd BT desktop Help and re-installed it. . . and I'm still at the same stage as always, with a Firefox browser page that's open and completely blank and has been for the past 30 minutes. The URL is:
file:///C:/Program%20Files/BT%20Broadband%20Desktop%20Help/btbb/Start.html
Repeated page re-loading gets nowhere. Malwarebytes PRO is turned OFF to prevent any possibility of blocking and the antivirus is termporaily SUSPENDED. This PC runs on Windows standard firewall but even turning that OFF doesn't get the page to load. Copying the address into Internet Explorer in case there's a Firefox problem merely results in Firefox being opened and the same blank page running there.
7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
Summary: I seem to be being simultaneously hit with one issue after another.
I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
Above all though: I'm really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
If anyone has any advice / suggestions, other than to buy a carrier pigeon, that'd be much appreciated.
Thanks.Thanks again to John and gg30340. Here's an update:
1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
4) Hub reset to factory fresh, according to BT guide.
5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
7) Speedtest. net tests are actually showing upload and download 'trajectories' going slower and slower and finally halting at some point on the arc, then after a period of up to 30 seconds, suddenly becoming animated again. Speed test results with broadband speed checker UK and Think Broadband's checker are so at variance with one another, and with Speedtest, net, that it seems all three are using different technologies in pursuit of the same thing. Either way, upload speeds continue to be much, much faster than download speeds, a state of affairs I certainly have never encountered before.
8) Speedtest net tests taken in the past 10 minutes, with one test following on from its predecessor, begin at 8.24 down/8.88 up, followed by 5.24 down / 6.40 up, followed by a mind-numbingly lonnnnng 0.62 down / 8.70 up -- in other words, a continuous yo-yoin g of Internet connectivity to the pooint that it actually might as well not even be here (I've had to make five attempts just to get on to this forum. . .)
9) BT Speedtest will necessitate disconnection of everything downstairs and all boxes being lugged up here. This is actually going to require uncoililng tied-off cabling and hanging off a stepladder to do so -- though I surely can't be the only person in Britain who doesn't have a nice, handy BT master socket in their study or lounge. That said though: until we switched to Infinity, we *never* experienced these kinds of horrendous connectivity problems and never had need to unplug the Netgear router downstairs and bring it upstairs to connect directly to tjhe desktop PC so BT's own test could be run.
I'll just have to get to work dismantling stuff tomorrow. However, I have to say that after a factory re-set which has changed nothing at all, I'm beginning to think there's a problem with the BT line itself (hence why I'm happy to follow the advice here, though less than happy at the prospect of the messing about involved.)
Thanks, you two, for your patient help, and also for clarifying the situation re the three signal paths being shown on inSSIDer. At least I know that's usual now! And now, hopefully, when I press 'Post', I won't be faced with an endlessly spinning Firefox circle culminating in what may well be, or seem to be, the 57,938th time today of seeing "Page Not Found". . . -
BT Infinity availability and enablement
Hello
we are buying a new built house and we are unable to find out any information about infinity availability. The exchange (Rothley) is accepting orders!!!! and BT customer service cannot help.
We don't have a telephone number yet so we are checking with the postcode.
The next road is served by another cabinet and gets FTTC but slow.
Please help.
Very frustrated now!!!!Hi ykere,
Have you tried the address of the new build on the BT Wholesale Broadband Availability checker here: http://dslchecker.bt.com/adsl/ADSLChecker.AddressOutput
If there is no mention of WBC FTTC when checking the BT Wholesale Database then unfortunately it looks like your cabinet isn't currently in Openreach's fibre broadband rollout plan.
As it is a new build then probably the best way is to ask other residence on your street. This will also give you an idea if it is available to your street.
Click here to see what your looking for in the BT Wholesale Database
The Openreach Superfast Fibre Broadband rollout is still in it's early stages and the plans are always being added too.
So your cabinet may be upgraded in the future, though there is no public time scale on when that will be.
Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to:
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).
• There isn't a adequate power supply
• Health and safety issues
• No ducting or inadequate ducting
• It may not be financially viable for Openreach to upgrade your pcp (cabinet) with a DSLAM (FTTC) cabinet.
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
Also look out for these FTTC Cabinets on/near your street/area. If you see one near your old cabinet (pcp) then you maybe in luck for Fibre broadband.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
You can register your interest for Fibre Broadband such as BT Infinity by going to http://www.superfast-openreach.co.uk/expression-gen.aspx
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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