BT Infinity Speed drops

Hey guys,
So around a month or two ago, we had a stint of connection outages and instability, in which our connection dropped out several times a day over the course of a few days, which was then followed an occasional drop every other day or so. During the course of this, speed steadily fell from it's usual ~30-35mpbs, to ~5mbps, which it has been at for the past few weeks without change, tested with a direct connection to the router.
Is this an issue that could be solved with getting an IP profile reset or would I need to get an engineer out to have a look at this issue?
Any help is appreciated. Stats below.
Thanks,
BT Infinity 2 Package:
1. Product name:
BT Home Hub 3.0B
2. Serial number:
+058721+123330QQ9A
3. Firmware version:
V100R001C01B036SP05_L_B. Last updated 15/11/13
4. Board version:
VER.D
5. WAN:
PPP Connected
6. Data sent/received:
3158419821/568887599 B
7. Broadband username:
[email protected]
8. BT FON:
Yes
9. Wireless network/SSID:
BTHub3-4GXJ
10. Wireless connections:
Enabled (b/g/n, 20M, WPS Disabled)
11. Wireless security:
WPA and WPA2
12. Wireless channel:
Automatic/1
13. Firewall:
Default
14. MAC Address:
88:534:93:30:EB
15. Software variant:
05_L_B
16. Boot loader:
1.0.37-106.5
Telephone Number *********** on Exchange AYCLIFFE is served by Cabinet 3
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
54.4
35.5
13.9
8.4
Available
FTTC Range B (Impacted)
46.8
25.7
13.9
6
Available
WBC ADSL 2+
Up to 2.5
1 to 4
Available
WBC ADSL 2+ Annex M
Up to 2.5
Up to 0.5
1 to 4
Available
ADSL Max
Up to 2
1 to 3.5
Available
WBC Fixed Rate
1
Available
Fixed Rate
1
Available
Other Offerings
Fibre Multicast
Available
Copper Multicast
Available

The diagnostics test does not seem to work with me. I've attempted it a few times over the last few weeks on different devices and browsers and get the same message everytime.
1. Best Effort Test:
Download Speed : 5.47 Mbps
2. Upstream Test:
Upload Speed : 3.51 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Anything else I can do?

Similar Messages

Moved BT-Infinity/Speed-Drop

Moved to infinity board http://community.bt.com/t5/BT-Infinity/Speed-Drop/td-p/885536
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Update, finally had a call from complaints team at 8pm last night and said they could do nothing but transfer me to the billing team if i wanted to downgrade to Infinity 1
I asked if i could have an Engineer and was told "No" as they would run the same tests and no problems were indicated on my line so i might be charged for the visit. Kept telling me my speed was within range and i was told this speed when i bought infinity 2
Realy frustrated by this as i'm sure my line is capable of more having been stable at 46-48Mbps for last 18 months, ended the call by saying i will leave it for another 10 days to see if DLM is currently restricting my speed
I guiess i'm frustrated at the poor customer service of BT and the constant referral to saying that i'm within range and I was told this when i ordered the service, which i know i wasn't.

BT Infinity speed dropped from 77mb to 64mb

Hi there I recently got BT Infinity 2. Which was brilliant for the first two weeks with a constant 77mb IP Profile. But sometime last week (possibly related to the wind and snow?) It just done an insant drop to 64mb and has stuck there ever since. Is there anything I can do to get my speed back up. Or do I have too wait 2-3 weeks for DLM to reset it automatically?
Before:
After:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ42955553
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:52:01
6. Data rate:
18771 / 65605
7. Maximum data rate:
18748 / 65502
8. Noise margin:
5.9 / 6.2
9. Line attenuation:
0.0 / 17.7
10. Signal attenuation:
0.0 / 17.4
Unfortunately I dont have an IP profile screenshot before the speed drop but it was 77mb.
Thanks

can you post the estimates from the dslchecker
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Infinity speed drop

I have had Infinity option 2 for around 3 months and all has been fine until the past week.
I usually get 76MB down and 20MB up
the past week the speed has dropped to 70mb down and 19mb up for no apparant reason.
I am on the BT homehub 5 and its connected directly to the master socket.
I live aprox 150 meters from the street cabinet.
There has been a lot of "resolving host" and page load errors the past week or 2 as well.
1. Product name:
BT Home Hub
2. Serial number:
+xxxxxxxxxxxxxxxxxxxxxx
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 25/07/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 15:37:00
6. Data rate:
19999 / 71651
7. Maximum data rate:
25938 / 71481
8. Noise margin:
15.2 / 6.3
9. Line attenuation:
0.0 / 14.7
10. Signal attenuation:
0.0 / 14.7
11. Data sent/received:
229.6 MB / 3.5 GB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTInfinity2-AP2SD
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS enabled
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 2.4 GHz Wireless network/SSID:
BTWifi-with-FON
19. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
20. 2.4 GHz Wireless security:
None
21. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
22. 2.4 GHz Wireless network/SSID:
23. 2.4 GHz Wireless connections:
Disabled
24. 2.4 GHz Wireless security:
None
25. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
26. 2.4 GHz Wireless network/SSID:
BTWifi-X
27. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 150 Mb/s)) 20 MHz, WPS disabled
28. 2.4 GHz Wireless security:
WPA and WPA2
29. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
30. 2.4 GHz Wireless network/SSID:
31. 2.4 GHz Wireless connections:
Disabled
32. 2.4 GHz Wireless security:
None
33. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
34. 5 GHz Wireless network/SSID:
BTInfinity2-AP2SD
35. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled
36. 5 GHz Wireless security:
WPA2
37. 5 GHz Wireless channel:
Automatic (Smart Wireless)
38. 5 GHz Wireless network/SSID:
BTWifi-with-FON
39. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
40. 5 GHz Wireless security:
None
41. 5 GHz Wireless channel:
Automatic (Smart Wireless)
42. 5 GHz Wireless network/SSID:
43. 5 GHz Wireless connections:
Disabled
44. 5 GHz Wireless security:
None
45. 5 GHz Wireless channel:
Automatic (Smart Wireless)
46. 5 GHz Wireless network/SSID:
BTWifi-X
47. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled
48. 5 GHz Wireless security:
WPA and WPA2
49. 5 GHz Wireless channel:
Automatic (Smart Wireless)
50. 5 GHz Wireless network/SSID:
51. 5 GHz Wireless connections:
Disabled
52. 5 GHz Wireless security:
None
53. 5 GHz Wireless channel:
Automatic (Smart Wireless)
54. Firewall:
Default
55. MAC Address:
40:f2:01:18:1e:9c
56. Software variant:
57. Boot loader:
Solved!
Go to Solution.

It could be this crosstalk, I have been the only one in the area to have Fibre, but 2 neighbors have just had it installed in the last 2 weeks.
Thankfully I was told by BT that I could attain between 70-76MB so if it drops again Ill back on to them I guess.
*(EDIT) Actually looking at my logs I have a screnshot of the speed estimate when I first signed up for the service to be 76-80MB and 20MB up.
Max attainable data rate has gone from 76xxx / 90xxx to - 25xxx / 71xxx
Ill be keeping a close eye on this for sure.
It may not seem like a large drop, but going from 76mb to 70mb results in a speed drop of around 12-15% my download speeds were 9MB/s they are now 8MB/s.
This also answers the lack of feedback from the forum reps and moderators I guess as a known problem they just keep sthum about it.
Kinda discusting really.
So afaik they are already in breach of their contract I signed up for?

Infinity speed dropped

does anybody know why my actual speed is far less than when i first had infinity installed.i have rang several times and spoken to an advisor but am non the wiser.for the first few months i was on 18mb download as i was estimated (slow area),then for months since i am now on 10mb.after phone calls and resets it goes back up again for a few hours then just drops right down again.advisers never give me an explanaition.im pretty sick of paying all this money for unlimited infinity when my speeds dropped so much,was quite happy with 18 download

As usual, visiting this site is a waste of time. 'Connect via ethernet cable' to do a test. Oh, yes, I'll just send my new tablet back and ask for something put on the market in the 20th century so that I can check my rubbish BT Infinity connection.
My BT Infinity connection is rubbish. It was always awful, but now it's rubbish. If I do a series of speed tests using Speedtest.net seconds, minutes, hours or days apart, the results are all over the place. One moment I can get 6mbps (which is good for me), then it is 0.6, then 20, then 8, and maybe once a day I can stubble upon a 36 or 48. (Once, it was over 50.)
It is not possible to watch TV on my computer, as it stops to wait or stream for 5 seconds out of every 15 seconds of broadcast. That's unusable.
The switch from awful to rubbish coincided with my phone connection going off for a day (broadband was still on). The phone came back, then went off again, then came back. The line is so noisy at times that I have to terminate calls, and I am told that sometimes dialing my number results in nothing happening at all.
I have already wasted a couple of hours mucking about on BT sites, clicking that and clicking that, and anything that purports to do any sort of test comes back saying all is well. Well, well it isn't.
And now that I have no site hosting option at BT I have no reason to stay with BT.
I'll keep a record of my speeds, refuse to pay for a service I am not getting, demand a refund (talk to the legal department: they just love to talk about contracts and consumer law and all that sexy stuff), then go to another provider.
UNLESS, a BT modertator reads this, decides that BT should really provide a decent service to the people who pay for it, and put my so-called Infinity service to a speed that is over 50mbps 9 out of every 10 times I check it, never dropping below, let's say, 20. That would be satisfactory.
By the way, when I was on my previous tarrif, BT told me that I would make a saving switching to Infinity. My bills are almost double what they were.

Infinity speeds dropped over past month

We recently had Infinity installed around 2 months ago and it was perfectly fine for the first month. I was consistently getting download speeds of 70Mbps and was extremely satisfied with that. However, the speed has dropped down to 50Mbps which is very annoying as it is a huge speed loss for me. I have ran many speed tests to see if the speed changes but it would appear to be capped at 50Mbps. My IP Profile tells me that the max speed on my line is 54Mbps however I know for sure that has dropped as it was once at 70. Is there anything I can do to reset my IP profile? Are there any things I can do to try and assist in this or should I just get used to it?
Thanks.

Just another update I have now asked BT to rest my IP profile. I am convinced there is something wrong with mine:
1: 2 weeks ago the speed started to get worse.
2: 1 week ago I reset the HH5 back to factory defaults.
3: Nothing has changed speed wise in the last week.
My current profile is: 63/18 (it was 80/20 for the first 2 months).
I can download up to 70Mb from Steam or Origin despite my IP profile being locked to 63 Mb right now. For the 1st 2 months I could download @ 95-100Mb.
I think the IP profile is locked as my line has always been stable.
If BT India are not prepared to reset my IP profile I take this to the CEO of BT next that seems to be the only way to sort this out!

Infinity speeds drop to 2.8Mb after 6 months.

Hey,
As everyone else experiences after BT have you signed up into a contract I am now facing horrible speeds of:
>
Download speedachieved during the test was - 2840 Kbps
For your connection, the acceptable range of speeds is 12000-18720 Kbps .
Additional Information:
IP Profile for your line is -18720 Kbps
I do find it amusing how every ISP keeps a new customer happy for a few months then totally disregards them. I've heard people in the industry claim that ISPs can manage where bandwidth goes and considering the same thing has happened with AOL, O2, Be and now BT I could actually believe it.
Anyway, enough ranting. The problem is my IP profile has been steadily decreasing over the few months I have had Infinity and now I've ended up 2840kbps...
This speed for "super fast fibre optic broadband!!!!" simply isn't good enough, especially when paying an enormous £42.50 a month to BT. Perhaps a cut on the advertising and expansion is in order until you can actually withstand the customers you have just now.
Help me.

Update: Very interestingly I just ran speedtest.net and speedtester.bt.com on the livingroom computer and got very different results.
Download speedachieved during the test was - 14779 Kbps
For your connection, the acceptable range of speedsis 12000-18720 Kbps .
Additional Information:
IP Profile for your line is -18720 Kbps
14779 Kbps. Had I got that on my bedroom computer I wouldn't have wrote this complaint even though it is still pretty slow considering I'm not that far from the green box.
Both are desktop computers connected to the HH3 via ethernet cable. I'm fairly sure the inital problem isn't with the cable though it could be...However, due to the wall now being plastered over, I cannot replace it.

Infinity Speed Drops

Hi all.
I sincerely wish that I had taken the time to read up on BT before moving my broadband services over. Unfortunately in my area the choice is rather limited and the offer of Infinity was, in principle, too good to be true.
I had my service installed on the 3rd of February and it was initially brilliant. I had been quoted 30.5mb down and 10mb up during the sign up process and received 37mb down and 6mb up upon installation. Downloads were blazing down at 4.5mb/s and I was over the moon.
Ever since the service has been nothing short of terrible. It appears that the IP address changed and ever since then my connection has fallen to an average of 1mb - 3mb. I struggle to download anything at all. I initially assumed that peak time traffic shaping was to blame but on investigation it appears BT limit only P2P traffic, of which I use none. I have found console updates, FreeBSD ISOs, and IPlayer streaming all affected.
I am aware that the joining instructions specify a ten day period of slow to no connectivity whilst the 'line settles'. As a user who has a good understanding of the technology I am at a loss as to what this means. Technology either works or does not work. I dont like the idea of a non-human piece of software deciding what I should be receiving. Further, i dont believe that I should be paying full price for a ten day period in which I am not getting the service level i have agreed upon. I regularly received a stable un-managed 4mb connection from SKY with consistant download speeds of 400k/s. On the rare instance I receive anywhere near the previous 37mb connection I have been overjoyed but unfortunately this has been rare.
Is the issue wider that the 'settling in' rubbish and what are my options for ditching BT and reverting to SKY based on the problems I have had?
Test results are posted below for info. I am going to contact the mods via the contact form for further advice.
These are the wired connection results over the last few days:
These are the results from Wifi
Any advice, support, or rays of hope would be enormously appreciated.
Kev.

Updated info for non-peak hours today.
Pingtest result looks excellent.
[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/56253108.png[/IMG][/URL]
This test took place at 1300HRS today (060212)
This test took place at 1511HRS today (060212)
This is the latest batch of speed results.
Here are some ping trace results
Trace carried out at 1350HRS on 06022012.
Tracing route to newswww.bbc.net.uk [212.58.244.58]
over a maximum of 30 hops:
1     7 ms     2 ms     3 ms BTHomeHub.home [192.168.1.2]
2    15 ms    15 ms    14 ms 217.32.144.64
3    31 ms    39 ms    30 ms 217.32.144.94
4    20 ms    20 ms    19 ms 213.120.181.42
5    21 ms    20 ms    20 ms 217.41.169.39
6    21 ms    20 ms    20 ms 217.41.169.107
7    20 ms    26 ms    20 ms acc1-10GigE-3-3-0.sf.21cn-ipp.bt.net [109.159.25
1.91]
8    29 ms    31 ms    31 ms core2-te-0-5-0-7.ilford.ukcore.bt.net [109.159.2
51.23]
9    27 ms    26 ms    26 ms peer2-xe2-1-0.telehouse.ukcore.bt.net [109.159.2
54.142]
10    42 ms    30 ms    43 ms 194.74.65.42
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13    28 ms    27 ms    28 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
14    28 ms    32 ms    27 ms 132.185.255.148
15    26 ms    26 ms    26 ms bbc-vip103.telhc.bbc.co.uk [212.58.244.58]
Trace complete.
Trace carried out at 1356HRS on 06022012.
C:\Users\admin>tracert eunews.usenetnow.net
Tracing route to eunews.usenetnow.net [178.22.82.43]
over a maximum of 30 hops:
1     3 ms     6 ms     7 ms BTHomeHub.home [192.168.1.2]
2    16 ms    14 ms    14 ms 217.32.144.64
3    18 ms    20 ms    19 ms 217.32.144.110
4    20 ms    20 ms    20 ms 213.120.181.34
5    21 ms    20 ms    20 ms 217.41.169.39
6    19 ms    21 ms    20 ms 217.41.169.107
7    19 ms    19 ms    19 ms acc1-10GigE-9-2-0.sf.21cn-ipp.bt.net [109.159.25
1.93]
8    26 ms    28 ms    27 ms core1-te0-5-0-7.ealing.ukcore.bt.net [109.159.25
1.21]
9    28 ms    29 ms    26 ms peer2-xe0-0-0.telehouse.ukcore.bt.net [109.159.2
54.102]
10    27 ms    26 ms    26 ms manchester-nasaccess2-fe01.mdip.bt.net [195.99.1
25.66]
11    35 ms    34 ms    48 ms tge7-2.fr3.ams.llnw.net [69.28.171.93]
12    34 ms    39 ms    34 ms tge2-1.fr4.ams.llnw.net [69.28.172.114]
13    33 ms    33 ms    33 ms prolocation.telecity2.nl-ix.net [193.239.116.205
14   208 ms   206 ms   219 ms rc03-10g-12-rc04-10g-12.prolocation.net [94.228.
128.105]
15    86 ms    34 ms    34 ms 178.22.82.43
Trace complete.

Re: Infinity speed drop

Well, Here we go again in Wymondham Norfolk, 75/18 solid for 6 months. Speed getting slower and slower, nobody cares.
Speed today dropped again to 57.74Mbps Upload 14.71Mbps. IP Profile for my line dropped again to 59.3Mbps. Thats a long way off 76 when I joined. Have no faith what so ever with DLM as it never takes your speed back up. NOBODY CARES.

If you have a HH5, can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254
Lines 1-13 will be enough
If you found this post helpful, please click on the star on the left
If not, I'll try again

Bt Infinity Speed dropped - Genuine Technical Ques...

Hi All,
I had Infinity 80/20 installed around 2-3 weeks ago. for the first week i was getting a rock solid 72 meg down and 17-18 up, i was at home that week and using it quite heavily, no drop outs, no disconnects, no re-syncs.
now, i am only getting 52 down and 9 up.(term "only" used loosley)
Background: when i had ADSL 8meg, i got 7 down, adsl2+ got 16 down
this is why i fully expected to get 70ish down from infinity, as i am a stones throw from the exchange.
i did have an issue with interleaving turning itself on (or auto, as the helpdesk confirmed there is only off/auto)
I am wondering whether this has happened to my new connection, as my pings have also risen from around 5-10ms, to around 20-30ms
i have the ECI /i rev b modem so no way to get trellis settings from it, i dont think, but i have included my DOWN and UP graphs from eDMT.
Any help in the matter would be great.
Also, has anyone had any issues with the WiFi on the HH3 with android devices? they seem to connect so slowly and inhibit my ability to watch streams
Thanks
John

is there any way to check if Interleaving is turned on with an ECI modem? I don't know if you can directly.
If you do a 'tracert bbc.co.uk' you can get a pretty good idea.
If line 2 shows up around 6/7ms or so, then interleaving is off.
If it shows much more, interleaving is probably on, with the delay indeicated by the difference.
For example I see 15ms; and my (HG612) modem reports an interleaving delay of 8ms.
You can get an HG612 around £15 on ebay as I expect you know ... one currently at £7.50 with p&p going in an hour.
Unlock that and you get lots of stats.
used the bt wholesale checker which also shows my profile.
What is your profile as a matter of interest?
the hop through 4 (yes 4) slave sockets
Master socket through 4 slaves sounds pretty odd. Are these junction boxes or real sockets? Unless they have really odd backwiring it would be a real,issue if you actually used them becuase they would upset the filtering. Similarly, if there are any extensions wired off from before the master you will have issues (even if the extension isn't used, worse if it is).
~~~
C:\utils>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.254
2 15 ms 15 ms 15 ms 217.32.147.100
3 16 ms 15 ms 15 ms 217.32.147.142
4 19 ms 20 ms 19 ms 212.140.206.82
5 19 ms 19 ms 19 ms 217.41.169.199
6 19 ms 19 ms 19 ms 217.41.169.109
7 19 ms 19 ms 19 ms 109.159.251.205
8 31 ms 24 ms 31 ms core2-te-0-4-0-16.ealing.ukcore.bt.net [109.159.251.59]
9 28 ms 27 ms 24 ms peer2-xe11-1-0.telehouse.ukcore.bt.net [109.159.254.118]
10 25 ms 25 ms 26 ms 194.74.65.42
11 * * * Request timed out.
12 27 ms 25 ms 32 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
13 28 ms 28 ms 30 ms 132.185.255.156
14 32 ms 29 ms 32 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.

Bt infinity speed dropping how long should I wait ...

Hi all new customer here with infinity vision and unimited phone calls , we are only on our 4 day with bt , I sort of understand I have to wait for it to stabilise but on the day we were getting 47 down and 8 up but he said this will drop slightly as was running at 100% ?? , but anyhow tonight seems to be really slow long loading times etc sports test tonight was 10 down 1 up should I worry or wait? Thanks again

one way is to do a speedtest at www.speedtester.bt.com and choose the adsl/fttc diagnostics button
it gives you your ip profile on completion

BT Infinity evening and weekend speed drops

Hi,
I have a BT Business Hub 5 and Infinity package.
My connection during the working week in the day is usually around:
27.95MB/s down, 4.63Mb/s up and a ping of around 20ms.
Often in the evenings and on weekends the speed drops to around:
1.5MB/s down, 4.5Mb/s up and a ping of anywhere between 20ms and 60ms
I called up BT Business suport and raised a ticket to only have an email the next day stating your issue has been resolved, however it has not been resolved. Obviously they done a test in week day during the day when it is usually fine and not in the evening or on the weekend.
Basically my old 8Mb package from BT was often faster in the evenings and on weekends, with a typical connection of:
3.5 to 5Mbps down and a 0.35Mbs up, ping times were between 20ms and 120ms)
This translates to if I was on my old 8Mb package from BT I could download at around 720Kbs max during the evenings and weekends instead of 160Kbs.
Anyone actually got BT to solve this? I've read a lot of posts so far where people are just writing letters of complaint and contacting the ombidsman.
Is there is a resolution to this?
Thanks
D

As a business user you need to post here. https://business.forums.bt.com
This is a residential forum
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BT Infinity 2 Speed dropped and now doesn't recove...

I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
I do a lot of file transfers and remote server work so I notice the speed drop.
The Frtiz!Box reports some interesting statistics. Currently it is showing this:
Receive Send
Max. DSLAM throughput 44000 12000
Min. DSLAM throughput 22000 6000
Attainable data rate 46200 18176
Current throughput 43984 12000
Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
Thanks,
Gareth.

This is the full page of DSL stats from the Fritz!Box:
Receive Direction Send Direction
Max. DSLAM throughput
kbit/s
44000
12000
Min. DSLAM throughput
kbit/s
22000
6000
Attainable data rate
kbit/s
45036
16288
Current throughput
kbit/s
43984
12000
Seamless rate adaptation
false
false
Latency
8 ms
8 ms
Impulse Noise Protection
3
4
G.inp
off
off
Signal-to-noise ratio
dB
8
7
Bitswap
on
on
Line attenuation
dB
13
2
Profile
17a
G.Vector
off
off
Carrier record
A43
A43

BT Infinity speed massively drops in th evening

is it normal for infinity speed to drop by over half in the evenings?
ive only been a BTI a few days, and my "daytime" speed on my mac wirelessly is about 34-36meg
yet in the eveningit drops to around 14 meg. i understand the "if the exchange is busy" nonsense but a 20MB drop?
thoughts?
JD.

FiXiT wrote:
Same here, had infinity installed on the 6th Oct , on the BT speed checker I was getting synced at just over 38 and 10 up, speed throughput was about 36\37 and up between 7\8. Yesterday the speed was about the same but after 5pm the download speed dropped to between 12 and 20, upload speed was still pretty good. The line is still synced at over 38 and 10 up so I would say the drop in speed is due to BT's traffic shaping and congestion in the evening?
Btw have you managed to see the usage meter yet on your account? because I havn't, still looking for answers.
Its there OK
Its log in to account at BTCOM
SCROLL down to MANAGE MY SERVICES
BROADBAND
VIEW YOUR BROADBAND USAGE
Some people seem to have problems if they have more than one account as it must be logged in to the correct one
But you probably knew all that
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

BT Infinity speeds and a low IP profile.

Basically I just recently had Infinity installed. It was all fine when they installed it and for a few hours after they did, I was getting 27mbps on average. But then it all became fishy and my speed dropped considerably down to around 6mbps and it just hasn't increased since. I was getting 6mbps before I upgraded so this is frustrating me, a lot.

Hi,
Something wrong there never seen a speed range that goes down 12000>7131Kbps. When you carried out this speed test did you put the information into the top box's ??? If you did what did it say .
above is the part I'm on about, it gives a bit more information. You may only have to options tho.
1. Need to get Eng. out to reset your IP Profile
2. See if the Mod's can do this for you, Before they couldn't but I think they were going to be able to.
iechyd da
sky twitter account a customer ask why sky go streams are worst then sd and yet bt and eurosports apps stream in hd. Reply from mod, oh thats easy the files for hd are some huge that sky go can't play them and no app can stream hd due to this and so when they say they are they're really sd streams, if there was any way around this we would have done it now.

BT Infinity Speed drops

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