BT mistake for losing bank details but state they ...

I changed my account to Santander. Contacted BT with new bank account details. Have a letter confirming those details. They promptly tried to take money from my old account! Now they have cancelled the direct debit, they have lost my bank details, say it is my fault and they are going to disconnect me! I have sent an email. Still no reply! I am so frustrated at speaking to India who cannot help me and refuse to transfer my calls to UK. Can someone please help me sort this out!

Hi Enyamachaela,
Thanks for posting. I'm sure I can help with this. Drop me an email to the address in my profile with your account details and a link to this thread and I'll look into.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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