BT Sport not available on BT Youview

Hi After a couple of online chats, phone calls and email i'm none the wiser. I've recently switched from Sky to BT Youview, with Sky I had the BT Sports option in HD so paid an extra £3 a month on my BT Infinity subscription, this was fine until switching to BT TV. I thought that it would be a simple process of cancelling the Sky HD BT sport subscription and starting a new one with my new BT TV YouView subscription.
This has not happened as i've now been advised that I cannot receive BT sports on my YouView box as there is not the technology, apparently, at my exchange?
I currently have BT Infinity at around 38mbps and can watch bt sport on my laptop. I've used the ADSL checker that BT provide and the cabinet/exchange that my phone line uses is multicast enabled, so the technology not available sounds like I was being fobbed off. again. this is very frustrating.
It would just be nice to get a straight, honest answer.

Hi Terenceyeah,
I am sorry to hear you are having difficulties in getting BT Sport on BT YouView. Please can you send me in your details using the "Contact The Mods" link found in my profile, I'll be able to take a look at this for you.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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