BT Vision remote unresponsive with new Samsung TV ...

Help! I've searched the forums and it seems that this has happened before. The new TV is attached to the BT box via a HDMI cable. When it is plugged into the TV and the TV is on, it is unresponsive to the remote. If the TV is off, the box is responsive to the remote. If the TV is on but the HDMI is unplugged, it works. I've spoken to BT support and they say it must be a problem with the TV. The engineers from Samsung have been out and say there's nothing wrong with the TV but agree the BT Vision box no longer works. The retailer is making it VERY difficult to return the TV and says I will be charged if they can't find the same fault.
I have looked on here and seen various things like pressing the 'Mode' button. This does nothing. I'm at a loss what to do. The TV is a massive white elephant at the moment, or is it yet another BT problem? Help, PLEASE!!!
Thanks
Sally

Don't have any experience of this with a bt box but when i boight my panasonic tv 6 months ago it wouldn't work with my xbox as the tv hdmi auto detect system was interfering with the xbox's hdmi stuff had to turn the hdmi detection stuff off on my tv then the xbox worked great, worth a shot???

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The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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