BT wired / wireless connections - You View box and...

We have connected the BT Home Hub 4 to the You View box (using the 10 metre ethernet cable as a temporary measure until the electrician moves the power socket and we can use the powerline adaptors instead). We are using an HDMI cable to connect the You View box to the Panasonic Viera Smart TV.
When the You View box is recording two other programmes, to watch something via the internet on the smart tv, we would previously have used a wireless signal to the tv, but it does not seem to work.
The laptop works fine wirelessly in the same room, so the router must be producing a wireless signal, but the TV is seemingly unable to find the network (wirelessly or wired) while the ethernet cable is plugged into the You View box.
Does this mean the only option to watch internet only programmes on the tv is to disconnect the ethernet cable from the You View box and connect it to the tv? Or if we disconnect the ethernet cable from the router, would the tv then pick up the wireless signal? It would be better to not have to disconnect anything....
Please advise, thanks.
Kate
Solved!
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SOLVED - we had to do a factory reset on the tv, to get it to link to the new BT home hub.... it was linked to our previous router from the previous ISP.,.

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You view box and no infinity in my area - help!

Hi.
I started a youview contract in november 2012, paying the required fees in the process (£49 + £5 per month). I stay in an area where there is no infinity coverage but I would lke to take advantage of the "free" BT Sport offer.
Called today to see what the best way of going about this was and after 20 mins on hold was told that I could have a box swap but I would need to pay another £49.
Surely as an ongoing broadband and you view subscriber there is something that can be done to allow me to get this box swap without paying another fee 9 months after I paid the previous one. The advertising for this offer is slightly misleading in my view.
Comments, thoughts and solutions are most welcome!
Bruce

Hi
I also got my youview box last October and have just gone through the same procedure as you and was offered a box swap at £49 but I do not think the Vision+ box has all the features that the youview box has.
I eventually settled for the option to get Sport on my PC until Infinity comes to our area which is scheduled for Dec 2013 but knowing BT will probably be sometime in the distant future.
Ps I have read other posts where people have got a box swap for free.

Tv and you view box

Hi do not want to appear stupid but I now have the you view box and infinity hub set up, how can i adjust the volume as it is on 93 at the moment and still quite low!!
Also how can I switch back to my tv? when I try it says no signal but the aerial lead that goes to the aerial and into the you view box and the HDMI cable goes to the tv and the you view box! so why cant i get back to the tv with my sony tv remote control? rather confused as when I had my dvd recorder set up with the tv on the AV1 channel I could get back to my tv okay!! any help with the above would be great.!!

polish wrote:
Hi do not want to appear stupid but I now have the you view box and infinity hub set up, how can i adjust the volume as it is on 93 at the moment and still quite low!!
Hold the AD button (bottom left of the YouView remote) and press the volume up until it's at 100%, then you need to turn the sound up on your TV to the desired volume.
Also how can I switch back to my tv? when I try it says no signal but the aerial lead that goes to the aerial and into the you view box and the HDMI cable goes to the tv and the you view box!
You need to connect an aerial lead from the OUT on the YouView box to the IN on the TV and also set RT loop to 'on' in the YouView box settings menu.

Very happy with the new You View Box

I have just upgraded from a black BT Vision Box to the new BT You View box and I have to say I am very impressed so far. Not only is the new box very small and neat, but the picture and functionality that I have tested to date has been faultless. I am connection to Broadband using Power Adapters and they seem absolutly fine. I live in a small village where on a good day with the wind in the right direction I get 2.4 Mbs. It dropped below 2 Mbs last night but BBC i lPlayer apart from 2 short buffers during an hours playing was fine. I know BT don't promote the use of Power Adapters with You View, as without doubt they are slower than a direct ethernet connection, but I have had no problem at all using them.
In short, well done to Humax/BT for providing what for me so far is an excellent product.

I have to agree with you. We got the G4 last week and to date (touch wood) there were no problems with our packages, switching over or any other problems. It was really smooth and the G4 box is fast quick and works really well. A good bit of kit that the family really like.
GF

Humax You View Box

I have the black You View Box and I would like to know if it has an RF modulator. If not does anyone know what RF loop through means and what it does? Thanks.
Solved!
Go to Solution.

It doesn't. Loop just means you'll still be able to watch Freeview directly on your TV as well as via the YouView box. A modulator would output the YouView box on an analogue frequency so it could be tuned in
---Remember to mark as 'solved' and give stars when you like a post---

Bt you view box keeps cycling start up screens and...

My new by you view box goes from by waking up to you view nearly ready and then back to be waking up. Just done a factory reset and still can't get passed you view nearly ready screen??
Solved!
Go to Solution.

The Humax YouView box is the the most unreliable piece of junk it has ever been my misfortune to have set eyes on. It started off fine and I thought it was a great little machine, but then the startup problems began, and now it can take ages for it to start, if it does at all. I have rebooted it over the course of three hours tonight and it will still not kick in. It begins to load and then the screen turns black and I have to try again. Sometimes it will stay on the "almost ready" screen for as long as you care to leave it, other times it just cuts out after a few seconds, other times it will load and run for a few minutes before cutting out again, and amazingly, some times it will actually work......I have had a black screen with sound, without sound, pink screen, green screen, you name it.
I have tried different cables, everything I could think of to no avail. I even did a factory reset, losing all the programmes I wanted to keep or had still to watch but still the problem remains. It will still record programmes I have set but I can't get it to work long enough to watch them. I am just about to call it a day and ask them to come and collect it. Do I want a replacement? I think not, i'd rather just consign it to the dustbin and buy a freeview recorder.

You View Box - keeps freezing and stops loading

I have had You View for nearly a year now with no problems.
Unfortunately over the last few weeks my You View box keeps freezing and becomes unresponsive.
The Power Up button doesn't respond by remote or by touch and the only way I can get a response from it is to turn everything off at the wall and on again.
The box is regularly updated and on the latest version. I have also performed a Software reset as requested by BT but still the same problems.
Now I can't even get You View to load, just keeps saying "Nearly ready" on the screen.
I have booked an engineer to come round and assess the situation. Apparently if it is not BT's fault I will be charged over £100?
Has anyone else had these problems? Or know of any solutions? Is this a software glitch of BT's?

Do you mean the "Reset Data" option from within the BT Player?
You could try a "factory reset, keep recordings" by following this guide:
http://videos.youview.com/support/maintenance_mode.pdf
Just make sure to make a note of your future scheduled recordings as you will need to re-add them afterwards.
Steve
BT TV Expert
I am a BT Employee and an expert on TV queries. I am here volunteering my own time to give advice, primarily on the BT Vision+ and YouView boxes. Go here for more info.
If my post has been helpful, please click on the Ratings star on the left-hand side of the post.

Connecting You View & Apple TV

Hi
Just received my new You view box which doesn't have a phone connection socket like my BT vision box had. I used that socket to connect my Apple TV to the internet. How would you suggest I do this now - Split the ethernet connection on the comtrend plug?

Hi,
If your Apple TV is one of the later versions it can link to your Home Hub by WiFi which is built in.
This of course depending upon conditions e.g. distance to Home Hub / Walls may cause problems (but no cost to try).
Otherwise I guess you could get a five port ehthernet switch/hub and feed this form your Comtrend Plug with two output cables, one to YouView and another to AppleTV.
If you have other network enabled gadgets e.g. your TV or Blu-Ray player you could also connect these.
Such a device can be purchased for under £10.00

WRT54GL - just today it won't keep wired/wireless connections HELP Please

This router is less that a year old and just today it won't keep wired/wireless connections unless I reset the router and sometimes within 5 mins of a reset, it's out again. I can go into the Admin/Status page of the router and DCHP release/renew the IP from Cox and that works the same as a reset of the modem.
Can anyone give me an idea what this could be? Cox looked at the Motorola modem and saw that it was connected for 3 hrs (3 hrs prior I rebooted the modem thinking that was my issue) and they didn't see anything out of the ordinary.
I have the latest firmware installed.
Message Edited by u43a on 05-25-200704:38 PM

Are you using any peer-to-peer (P2P) software? If so, this is a known cause for router slow downs and disconnections. Go into the P2P software, and reduce the number of connections that the software can make.

NO SOUND ON YOU VIEW BOX

BT are sending an engineer out on Saturday as there is no sound on my you view box, said it could be the HDMI port on the you view box but that i will be charged if it is my own tv, how can I tell that I am not an engineer, if I use the scart from my tv to the you view box the sound works though I have to turn it up to 50 to get a clear sound! but cannot use the scart for BT sport apparently.
My tv is a Sony KDL with one HDMI port which was purchased from Amazon at the end of April this year, only had the youview box since end of May and the HDMI port has been used since then.
Any help would be greatly appreciated in case I need to cancel the appt tomorrow before 2pm - dont want charging.
Many thanks

From the Youview community forums
https://community.youview.com/youview/topics/no-sound-on-iplayer-after-update-humax-stb
one issue identified was the absence of sound if no aerial was connected.
The Youview rep posted:
We are aware of an issue affecting the HTML based players where if an aerial is not connected then audio may be absent on content playback.
This doesn't happen in every circumstance but we are working on a fix which will be made available with a future release which will fix this.
So do you have an aerial connected to your Youview box ?

I got a new wireless connection for my mac and cannot figure out how to delete the last connection service I had. Everytime I shut the computer, the network goes back to the other one. I cannot find the file ANYWHERE

got a new wireless connection for my mac and cannot figure out how to delete the last connection service I had. Everytime I shut the computer, the network goes back to the other one. I cannot find the file ANYWHERE

Under Network Preferences, select the WiFi
click on "Advanced..." button
Select the network you want to delete from the list and click on "-"
Click "Ok"
Click "Apply"
Well done ;-)
You may also want to delete the wireless key from Keychain.
Open Keychain, seach for the old wifi network name, slect it and click delete

Can't establish wireless connection between the printer and computer.

I recently upgraded my wireless to an Apple AirPort Time Capsule. I'm able to set up the printer via USB cable. And I'm able to set up the printer on the network via the Airport WPA utility. However I cannot establish a wireless connection between the computer and the printer. When I go to the printers window in my system prefereces, there is no wireless printer available to add in the "available printers" menu. Only the USB version printer is listed and of course when I disconnect the USB cable it shows as offline.I've tried all the fixes on HP's support pages. I've tried reinstalling the printer on both the router and the computer numerous times. The only thing I haven't done is reinstall the printer using the "Install Wizard" software that is supposed to come with the printer - (mine never came with it in the first place and of course HP doesn't have it available for download). And when I reset the printer to factory settings, then connect it to the computer via the USB, there is no installation software that pops up. Cant even find the **bleep** thing in "Finder". (I'm assuming that it should show up as some sort of external device.) I've checked to make sure both computer and printer are on the same network. (sometimes my computer will grab a connection with the next nearest network.) I've checked all the settings for the printer via the HTML configuration utility. I've even updated my Macbook software and restarted it multiple times. Note: the printer actually worked for a bit when I first switched routers, but the printer's wireless function went offline several times and then quit altogether. Really frustrated that I bought another HP product thinking this time things would be different. HP is no help unless you want to pay $$ for a phone call. I'm about ready to take this thing out in the desert to use for target practice and never buy another HP product ever again.

Hi , I saw your post regarding the problems you are having with your LaserJet Pro P1102w Printer not showing on your Macintosh computer. I may have found some resources for you.
I have a few questions for you, so I can offer some additional assistance:Before you upgraded to the Apple AirPort Time Capsule, was the printer working wirelessly without any issues?
When you say; 'I reset the printer to factory settings', how where you trying to do this?
I found some instructions from this post: How do I reset my Laserjet p1102w to its defaults, copied here for you:
To restore the printer back to factory settings, turn the printer off, hold down the wireless button and the cancel button (x button) then turn the printer back on and don't release the two buttons until the printer stops making noise. (When they say turn the printer off, I think they mean unplug the power cable.)
"I've checked to make sure both computer and printer are on the same network." Do you know if you are able to access the printers Embedded Web Server (EWS)?To access the EWS - Make sure that the Ready light () is on and that the printer is idle and silent.Press and hold the Cancel button (), and release it when the Ready light () begins blinking.The configuration page prints.Type the IP address or host name of the product in the address field of a supported Web browser, and then press Enter on your keyboardLet me know if this page loads
To answer a few more items you have listed:... When I go to the printers window in my system preferences, there is no wireless printer available to add in the "available printers" menu.This could be an issue with your print system, I recommend resetting the printing system and then Repair Disk Permissions - after that try to add the printer again.
... the "Install Wizard" software that is supposed to come with the printer - (mine never came with it in the first place and of course HP doesn't have it available for download)HP provides their software/drivers to Apple to be released through your Apple software updates. You can review this document on how to Install a Mac Printer Driver Using Apple Software Update. Which leads into your next point...
... there is no installation software that pops upWhen you connect the USB cable your mac may still recognize the printer software as being already installed - check for apple updatesOn the Mac, click the Apple menu (), and then click Software Update, or click About this Mac, and then click Software Update. A list of available updates displays.
... Not seeing the printer in "Finder" From what I understand most printers will not show in Finder unless you install a memory card into a supported port on certain printer models, only then will it read it like an external device. A few more things you can check are that the new settings in the Apple AirPort Time Capsule are setup to allow the printer to communicate. There are several of these settings listed in this document; Tips and Workarounds for Common Wireless Network Printer Issues. HP regularly releases firmware updates that may also correct the problem you are experiencing. You can click on this link to Getting Printer Updates for HP LaserJet Pro P1102w Printer. I did find 2 more documents that may offer some additional information as well;HP LaserJet Pro P1102w Printer - Connecting the Printer After Changing Your Wireless NetworkAn 'Unable to Find Printer' Error Displays for the HP LaserJet Pro P1102w Printer Please let me know if any of these steps resolved your issue, or the details of what happened. I look forward to hearing from you, hopefully with good news! Thanks,

Swapping my Vision Box for You View Box

i have taken up the free offer of swapping my Vision Box for a you view box. Can anyone let me know what make of box I will get - Is it the Humax?
Any other tips people could offer me, hope I have made the right decision.

All the BT YouView boxes are Humax boxes. There are two variants, the old DTR-T1000 (H3) box and the newer DTR-T2100 (G4) box.
My guess is that if you have paid nothing you will get the older T1000 box. These aren't anywhere near as responsive as the newer boxes.

Using you view box at another address.

If I take my you view box to a holiday cottage will I still be able to use it to view tv. The place I'm going to has a tv but only with basic free view. The cottage has broadband and an aerial.

ok thanks for the help...sounds good enough to me. This is assuming the internets working i suppose as the location is a bit wild and tends to drop coneection in high winds....would that only effect catch up tv though/

Cant get my BT Sport (or new You View Box)

I have fibre to the Premises and for the last few months I have been trying to claim my free BT Sport.
I tick the box for my Phone Number (which I have had for 18 years at this address) and added my postcode but after a while i get the following mesage.
Sorry, a technical error has occurred. Please contact us on 0800 800 150 and select the billing department to continue with this order.
After previous experiences The last thing I want to do is have a long conversation with India.
Im now having a similar problem upgrading to my free You View Box following the email recieved yesterday telling me the orriginal BT Vision box service will end in June.
Is there a number in the UK for my problems.
Brian

Yes
0800 800 150. It depends what options you want whether you go through to India.
Sorting out BT sport or a new Youview box should not involve being transferred to India. Speaking to a UK number does not guarantee speaking to a born and bred cockney though.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

BT wired / wireless connections - You View box and...

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