Burn fails: "The device failed to respond properly, unable to recover or.."

Hi all,
Whenever I try to burn a disc with iTunes (I'm backing up my whole library), I get this error: "The device failed to respond properly, unable to recover or retry." I'm using MBP and the SuperDrive is Matshushuita UJ-857D.
Anyone know what's going on? I've tried 4 different discs and SuperDrive has destroyed all of them so far
Thanks!
Nick

same thing is happening to me... first my superdrive would hang and i would have to force a restart... now i bought a BRAND new lacie external dvd burner and i am getting "The device failed to respond properly, unable to recover or retry." it looks like all the posts dealing with this are fairly recent... probably an OS problem... hello??? apple???

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2009 the attempt to burn a disc failed; the device did not respond properly

Hi.
I've been reading through this very forum, and since 2001, mac users have faced the same issue with burning CDs on a newly update version of itunes. I recently downloaded the new itunes 9, as it was provided in my software updates. EVER since September 9th, 2009, I can no longer burn my playlists onto the appropriate CD-R's, and CD-RW's. I thought it was me. Then I read the entire forum on this very problem. Apparently, apple has done nothing with the situation. I decided I didn't believe that apple wouldn't NOT have a solution to this problem, seeing how the majority of the posts occurred between the years of 2001-2006.
I called apple a few days ago and spent an hour on the phone talking to technicians and apple support people about this problem. I thought 'hey, this is great I can finally get this problem resolved'. But, no. Instead they gave me a case # and told me to just restart the computer. Unfortunately, this did absolutely nothing. They then told me I would have to take my computer to the nearest apple store, which is not a convenient place to get to, and have an apple support employee look at it there.
SINCE this problem is recurring, does anyone have new information on how to solve this? I just wanted a CD and now I'm getting to the point where I've tried a MILLION different types of CD recordables (by that I mean brand) with no resolve. Please, please help me.
I don't even care about the CD anymore to be honest. I'm so fed up with trying to figure out why this happened that I could care less. I am more focused on finding a solution. Has anyone tried to un-install their newly updated itunes version after this happened?
Hm. Please keep me posted. Thanks & take care.
-G.

William Kucharski wrote:
If it's a medium write error there's nothing iTunes or Mac OS X can do about it - it's a fault within the drive for whatever reason - aging laser, dusty lens, bad disc, etc.
Frustrating perhaps, but it's the drive's firmware that generated the media check, not the operating system or iTunes.
I'm getting a similar, but slightly different error message; however I think the issue might be the same and I have to respectfully disagree with William that it's the drive and NOT iTunes.
I can burn onto DVD using iPhoto with no problems. I can burn onto CD (even the CDs iTunes rejected with the above error message) using Toast Titanium 10 with no problem. If my drive was at fault I don't believe I would be successful burning anything. I only have trouble in iTunes--when I didn't have problems before.
In a way I'm glad to have this problem as I've discovered Toast 10T is faster and better for burning to CD anyway. I'm just lucky that I have it. What about everyone else that is having this problem? They shouldn't have to go out and buy other software to do something that iTunes is supposed to be able to do.

Error Message while trying to burn a DVD-R with my MacBook Pro: "The disc can't be burned, because the device failed to calibrate the laser power level for this media.

While using my Mac OS X Version 10.6.8 to burn a DVD-R I keep getting the error message: "This disc can't be burned, because the device failed to calibrate the laser power level for this media."
So, I tried the iDVD and got the same error message.
Can anyone out there help me? I've tried both a DVD - R, and a CD.
I made a short 2:20 minute presentation from iMovie and used the "share" to iDVD, then to iTunes, then I tried exporting it to Quicktime and saved it on my desk top. That is when I tried burning by opening the blank DVD-R in the finder then draging the movie on to it and selecting the burn option. Thank you for your time in helping me with this frustrating problem.
Peace, Pyxidis

I have had that same problem, but it was unrelated to any upgrade.
In my case the optical drive was simply failing, and I replaced it - it was a Powerbook, about eight years old.
It is possible that it's unrelated to Lion, as unlikely as this may seem, since you've just upgraded.
Optical drives seem to be the most life-limited component in these computers. The laser just seems to get weak with age.

How do I deal with this error message when burning DVD's: The disc can't be burned, because the device failed to calibrate the laser power level for this media.

I am getting this error message when trying to burn a DVD: The disc can’t be burned, because the device failed to calibrate the laser power level for this media. iMac, Mac OS X 10.6.8 Memorex DVD-R 12x Any ideas?

First, try a different batch of recordable DVDs. If you still have problems, you may want to make an appointment at the genius bar and have it checked. The drive may be failing.

Mac OS X 10.6.8; iPhoto- photos to 'burn folder'; press 'burn' symbol. This window appears: 'Burn - The disc can't be burned, bcause the device failed to calibrate the laser power level for this media'; what to do next to address this?-

have Mac OS X 10.6.8; Put a few iPhoto-photos to 'burn folder'; press 'burn' symbol. This window appears: 'Burn - The disc can't be burned, bcause the device failed to calibrate the laser power level for this media'; what to do next to address this?-

That's a hardware issue and I'd ask on the forum for whatever Mac you have.

I am getting this message when trying to burn a cd: The disc can't be burned, because the device failed to calibrate the laser power level for this media.

I have a mac book pro OSX 10.7.5 I am getting this message when trying to burn a cd: The disc can’t be burned, because the device failed to calibrate the laser power level for this media.

Look here:
Burner - device failed to calibrate the laser power level for this media.

Been trying to burn a movie onto DVD and get this "The disc can't be burned, because the device failed to calibrate the laser power level for this media" Anybody know what it means and what to do? Help! Thanks

Been trying to burn a movie onto DVD and get this "The disc can’t be burned, because the device failed to calibrate the laser power level for this media" Anybody know what it means and what to do? Help! Thanks

It generally means that the media is faulty or of poor quality. Most of us here use Verbatim, Maxell or Taiyo Yuden media.
OR
Your Superdrive may need a clean.
If you have further questions please state what Mac, with what versions of OS X, iMovie and iDVD you are using.

Can't burn discs. Error message: The disc can't be burned because the device failed to calibrate the laser level for this media can't be burned because the device

Cannot burn discs. Error message: "The disc can't be burned because the device failed to calibrate the laser power level for this media". Then the blank disc is ejected.

Two main possible causes:
1. Poor media. Verbatim DVD-R work best, burned at only 2x or 4x.
2. Dirty lens. Try cleaning the superdrive with a proprietary CD/DVD lens cleaner that uses tiny brushes.

"Can't be burned because the device failed to calibrate"

I have burned DVDs and CDs with my iMac in the past but now it's misbehaving. I tried to burn a DVD and I got the error message "The disc can't be burned, because the device failed to calibrate the laser power level for this media."
Restarts, disk repair, permissions repair, don't have any effect. It is burning CDs without problems and the DVDs I have tried to burn were OK in the past.
Is this something I can troubleshoot myself, or will I end up taking it in to my local Mac emporium for diagnosis?

I am getting this error trying to burn DL DVD's.
On a G4/800. Mac Mini 1.83 Intel, Macbook Pro 2.2 and Mac Pro 8-core.
On the original drives I have tried the spray, done the business card trick, reset pram, SMC and EFI, repaired disk permissions. Used Memorex, Ricoh, Imation and Maxell media. So I bought an LG then a Yamaha and then a Superdrive... Tried using Burn Folder, Disk Utility and Toast as software.
Nothing works. 4 Mac's incapable of burning DL DVD's. I have a 8 year old PC that works...
Anybody have a clue whats going on?

Iam getting the following message when i try and burn a dvd using my mac The disc can't be burned, because the device failed to calibrate the laser power level for this media.

The disc can’t be burned, because the device failed to calibrate the laser power level for this media.
Can anyone help
Thanks

Unfortunately your drive has *probably* failed. You can try a cleaning disc, sometimes thst can help. First though try resetting the smc and pram.
To reset the smc on Desktop Macs
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer
Resetting NVRAM / PRAM
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.

When i insert a blank DVD, appear a message "The disc can't be burned, Because the device failed to calibrate the laser power level for this media."

when i insert a blank DVD, appear a message "The disc can't be burned, Because the device failed to calibrate the laser power level for this media."

when i insert a blank DVD, appear a message "The disc can't be burned, Because the device failed to calibrate the laser power level for this media."

Error messages: The disc can't be burned because an unexpected error occurred (error code 0x8002006E). The disc can't be burned because the device failed to calibrate the laser power level for this media.

October 13, 2014
After reading the 10 pages of the Apple link and trying almost everything except adding a new account in the System Preferences, I went to Staples and bought a new box of Staples brand DVD+Rs and came home and tried them and they worked fine. I also changed the System Preferences for CDs and DVDs to just "Open Finder" instead of "Ask What to Do" - so I now bypass that dialogue box because I noticed when I burned a CD I never got that question and had NO TROUBLE burning a CD throughout this entire process. And now I seem to have no problem burning DVDs either....
The DVDs I bought were only 4X (burn speed) - kinda low number but that was also mentioned above. Whatever, after several days trying to figure out why I could burn CDs but not DVDs, my problem seems to be solved.

Good work, thanks for the report!

Since I installed Lion I get the message "The disc can't be burned, because the device failed to calibrate the laser power level for this media " when I try to burn a DVD.

Is this just a coincidence with a drive failure or is it a problem with Lion?

Try a different DVD or try a commercial laser head cleaner Disc

"The attempt to burn a disc failed. The device failed to respond properly"

Hello everyone,
I have suddenly developed a problem when trying to burn a CD. I get the "Checking playlist" and "Initializing" messages, and then Writing...(the name of the first track)", but about 20 seconds later, just when seems as if it will start burning, the CD is ejected and I get the following message: ""The attempt to burn a disc failed. The device failed to respond properly, unable to recover or retry."
I have browsed the forums here and it seems that many other people have had similar problems. I am running a Powerbook G4, OS X version 10.2.8, iTunes 6.0.5.
I have used several different brands of media, and many slower burning speeds, but nothing helps.
I can still listen to CD's with my computer, just not burn anything.
My computer is about 5 years old. Do you think that this problem is suddenly occurring simply because my optical drive needs to be replaced?
Also, another issue, possibly related, but maybe not, is that, after my burn failed for the first time, I put in a completely different CD to see if it would play. It did, but instead of listing the correct tracks on the CD, it showed the tracks of the previous playlist that had the failed burn.
For example, I imported the tracks from one CD into my Library, then moved them to a playlist. When I tried to burn the contents of that playlist to a CD, I received the "attempt to burn failed" message that I previously described.
Then, I inserted a completely different disc, but iTunes read it as having the same contents of the playlist that had failed to burn, but when I clicked on the track titles, they played from the new CD that I'd inserted, not the failed playlist. So although the titles indicated that I was working with the failed playlist, the media that played was from the new CD.
Any suggestions would be greatly appreciated!
Sarah
Powerbook G4 Mac OS X (10.2.x)
Powerbook G4 Mac OS X (10.2.x)

I'm having a similar problem. In my case, the problem started about two months ago. I regularly update software. Currently I'm at 10.4.10 and iTunes 7.3.2(6).
In my case, I'm trying to backup recent iTunes purchases. I'm unable to burn CDs with the original combo drive (CD) or my internal NEC burner (DVDs). I get a series of coasters. Occasionally .Mac Backup fails as well. Toast 7 works fine. Even stranger, I can burn 1 DVD successfully with an external Pioneer DVD burner (4x) USB 2 using iTunes. (I have a belkin USB 2 card) Multiple DVDs fail. I recently switched to this PowerMac from an iBook and several preference files were copied with my home directory during the transition. The external drive was used with the iBook, but not on this system before which may lend to the preferences file as a possibility.
However, I find it odd that my external drive works and both internal drives are failing. I was suspecting the IDE controller on the logic board, except that Toast works. This logic board is not as old as the computer. It was a replacement in 2005 when an after market ATI card fried and took it and the power supply out. At first I suspected a hardware problem and replaced the IDE cable which looked warn. The NEC drive is about two years old and the combo drive is the original. They are on the same controller.
In my case it is certainly possible the drives or controller are starting to fail. I wonder if anyone else might have an external cd/dvd drive they could test that are having the problem.

Disk Utility: Burn error: 0x80020022 The device failed to respond...

I've been working on archiving a ton of video to DVD. I'm using Dual-Layer discs to minimize the amount of physical storage space needed for the finished project. I burned several discs in iDVD in July and regularly received errors. Then the drive suddenly stopped loading any type of media. Anything I inserted would spin briefly and then eject. Repaired permissions and followed steps outlined here and here. Took the Mac back to the store where I bought it (sadly, not an Apple Store - nearest one is 12 hrs away) where naturally it performed flawlessly for the store rep.
So I took it home and resumed burning, now saving as a disc image (ignoring iDVD's warning about the performance of DVDs burned this way) and using Disk Utility, since iDVD didn't seem to be reliable. Burned about 25 discs, error-free, in this fashion, then three days ago, got the error: "Unable to burn “Disc 19.img”. (The device failed to respond properly, unable to recover or retry.)"
Retried the same image, and it worked. Then burned two more in the same fashion with no errors. Today I got the same error again. Logs are identical for each failed burn, except for the time span between certain lines.
Price of DL media being what it is, I'd hate to keep ruining discs if there's something I can do to avoid it. I suppose it could be bad media, but it seems odd that I'd get two bum discs that close together after burning so many without issue. Checked the site and the forums, and there doesn't seem to be any answers. Does anyone have any ideas? (Other than "try a different brand of media." I've got a buttload of these discs and it's too late to return them now.) Even if it just helps determine where the issue lies. Warranty will be up soon, so if it's hardware related, I need to get it taken care of quick.
Media: Philips DVD+R DL 8x
*Drive info:*
HL-DT-ST DVDRW GS21N:
Firmware Revision: SA15
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: Insert media and refresh to show available burn speeds
DiscUtility.log:
2009-10-03 08:54:01 -0600: Burning Image “Disc 22.img”
2009-10-03 08:55:15 -0600: Image name: “Disc 22.img”
2009-10-03 08:55:15 -0600: Burn disc in: “HL-DT-ST DVDRW GS21N”
2009-10-03 08:55:15 -0600: Erase disc before burning: No
2009-10-03 08:55:15 -0600: Leave disc appendable: No
2009-10-03 08:55:15 -0600: Verify burned data after burning: Yes
2009-10-03 08:55:15 -0600: Eject disc after burning
2009-10-03 08:55:15 -0600:
2009-10-03 08:55:15 -0600: Preparing data for burn
2009-10-03 08:56:30 -0600: Opening session
2009-10-03 08:56:35 -0600: Opening track
2009-10-03 08:56:35 -0600: Writing track
2009-10-03 09:01:37 -0600: Finishing burn
2009-10-03 09:02:37 -0600: Closing session
2009-10-03 09:02:38 -0600: Finishing burn
2009-10-03 09:38:37 -0600: Burn failed
2009-10-03 09:38:37 -0600: The device failed to respond properly, unable to recover or retry.
2009-10-03 09:38:37 -0600: Additional information can be found in the ~/Library/Logs/DiscRecording.log log file.
2009-10-03 09:38:37 -0600: Unable to burn “Disc 22.img”. (The device failed to respond properly, unable to recover or retry.)
DiscRecording.log:
Disk Utility: Burn started, Sat Oct 3 08:55:15 2009
Disk Utility: Burning to DVD+R DL (CMC MAG D03) media with DAO strategy in HL-DT-ST DVDRW GS21N SA15 via ATAPI.
Disk Utility: Requested burn speed was 47x, actual burn speed is 4x.
Disk Utility: Burn failed, Sat Oct 3 09:37:15 2009
Disk Utility: Burn sense: 4/44/90 Hardware Error,
Disk Utility: Burn error: 0x80020022 The device failed to respond properly, unable to recover or retry.
Message was edited by: Weasel42

I have encountered the same problem. I have a Mac Book Pro from 2007, and it has gone through 3 DVD writers so far, all of which have ruined DVD+R DL disks. I have occasionally been able to burn one, but usually during verify, I get this error message:
Communication to the disk drive failed: 0x8002022
And disk utility fails with a "Invalid B-tree node size" error
Oddly, when I try to burn a disk near capacity (6.5Gb or more) it is more likely to fail than if I burn a smaller disk.
I've been using Memorex DVD+R DL disks, but I have used other brands in the past but they have failed, too. Out of about 50 disks so far, I have had success with about 5.

Burn fails: "The device failed to respond properly, unable to recover or.."

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