Buyer Beware - Verizon is a company that is only out to get your cash and leave you with trash.

Question

Verizon is a company that is only out to get your cash and leave you with trash. Verizon has mastered deception. Do not get strung along like I did by calling in and letting them try to fix anything-they are there to make sure you get past your 14 day return period so you are locked into a new 2 year contract and can’t take back any of the accessories you bought for your product. If your product does not work out of the box, RETURN IT IMMEDIATELY, do not call in for tech support and take back any accessories you bought for the product as it also has the 14 day policy too. First off let me say that as far as the PHONE SERVICE, it has been great…however…here is what I have experienced with the 3G Droid Bionic and Verizon. I decided to get the Droid Bionic 4G since they are supposed to have 4G service in my area. It’s either their service or the product that is not 100% 4G like my 3G HTC Imagio is 100% 3G, the so called "4G" Bionic flips in and out. I can’t count how many hours I’ve been on the phone with techs at Verizon and Moto but each time, they all had something different to say, but nothing ever worked and if it did, it didn’t work for long before it went back to the same flip flop. There were several other issues as well but too many to list, but one is that when I was tethered and would get a notification it disconnected from the internet...NOT SUPPOSE TO HAPPEN. I had a specific need for the 4G and since it doesn’t work, I don’t NEED it. The biggest lie I bought into is that MOTO is/was supposed to release a software update that is supposed to fix the flip flop 3G to 4G. I talked to a tech tonight at Verizon that was honest enough to tell me that if there was one that was going to be released (within my 14 day period) that they would have been notified of that. Well guess what, he doesn’t have any notices. But every person I talked to at Verizon said there was going to be an update, is it another one of those…no one knows their butt from a hole in the grown or was he telling the truth. Well it makes sense now that when I was talking with the second level tech at MOTO he didn’t know what the heck I was talking about. There’s your proof that the people you call and talk to at Verizon are devious, deceptive jerks and are only out to make money off us and could really care less that you just spent a bundle of money on a piece of cow dung and that their only goal is to keep you tied into the 2 year contract. After talking with the last tech at Verizon that told me there was no notification of a software update coming from MOTO or at least not in the next two weeks, I decided to take back all my accessories to the Verizon store in my area and return the Bionic tomorrow. But guess what, unlike the rest of America where the return policies are 30 days, Verizon also changed the return policies on the accessories too. So I’m stuck with over $100 of “STUFF” that cannot be used on any other phone. My bad, I didn’t have my reading glasses, look 12 inches down the long small print page to see that it said 14 days, when I bought the “STUFF” and I didn’t know that Verizon’s changes applied to the accessories in there stores too. Why is this and issue because Verizon did have me buy another Bionic phone under a new 14 day policy but because I didn’t realize that same policy applied to the hardware at their local stores, I’m stuck with the “STUFF”. Guess what Verizon; you devious, deceptive jerks, what goes around comes around. You are going to get to know me real well in the coming days, weeks, months and years; I’m going to picket until the freakin cows come home and hopefully get on the local news channels too. I’m going to hopefully create a nationwide movement that will either ruin your company or force you to restore the 30 day policy and I don’t care if you try to sue me that will be even better as it will draw even more attention. Money is hard to come by these days and I’ll not let you screw me over like this and get away with it. Because you are treating your customers like cow dung, I WILL NEVER extend my contract again; when this contact ends I’m switching to another cell provider. I’ve been with you since 2004 but tomorrow I’m switching my family’s phones over as soon as possible since they are not under any contract; this I hope will catch on and others will do the same. We can support the other companies and help them grow so that they can also provide better cell service and then we the people will have a choice, NOT TO GET SCREWED. Verizon, you are going to be the reason that a lot of time is going to be wasted in your stores because of processing numerous returns and a lot of Fed Ex charges on you for people retuning your trash items…unless you want to get it right the first time and or BECOME AMERICAN again and restore the 30 day policy. Verizon’s 4G network and or MOTO products still have so many bugs in them that you might as well keep your 3G and wait for another year or so until they fix everything and stop their devious, deceptive tricks, restore the 30 day policy and start selling products that work out of the box. Verizon, you wouldn’t be the first large company that is going to fall if you keep doing this kind of business. See yea on the news. One comment for Moto: Do you really want to associate yourself with a company that treats their customers like this? I guess Birds of a feather flock together…and get shot together. Yours Truly, One very, very, VERY angry customer

Answer 1

Randy2009 wrote:
Verizon is a company that is only out to get your cash and leave you with trash. Verizon has mastered deception. Do not get strung along like I did by calling in and letting them try to fix anything-they are there to make sure you get past your 14 day return period so you are locked into a new 2 year contract and can’t take back any of the accessories you bought for your product. If your product does not work out of the box, RETURN IT IMMEDIATELY, do not call in for tech support and take back any accessories you bought for the product as it also has the 14 day policy too.
First off let me say that as far as the PHONE SERVICE, it has been great…however…here is what I have experienced with the 3G Droid Bionic and Verizon. I decided to get the Droid Bionic 4G since they are supposed to have 4G service in my area. It’s either their service or the product that is not 100% 4G like my 3G HTC Imagio is 100% 3G, the so called "4G" Bionic flips in and out. I can’t count how many hours I’ve been on the phone with techs at Verizon and Moto but each time, they all had something different to say, but nothing ever worked and if it did, it didn’t work for long before it went back to the same flip flop. There were several other issues as well but too many to list, but one is that when I was tethered and would get a notification it disconnected from the internet...NOT SUPPOSE TO HAPPEN. I had a specific need for the 4G and since it doesn’t work, I don’t NEED it.
The biggest lie I bought into is that MOTO is/was supposed to release a software update that is supposed to fix the flip flop 3G to 4G. I talked to a tech tonight at Verizon that was honest enough to tell me that if there was one that was going to be released (within my 14 day period) that they would have been notified of that. Well guess what, he doesn’t have any notices. But every person I talked to at Verizon said there was going to be an update, is it another one of those…no one knows their butt from a hole in the grown or was he telling the truth. Well it makes sense now that when I was talking with the second level tech at MOTO he didn’t know what the heck I was talking about. There’s your proof that the people you call and talk to at Verizon are devious, deceptive jerks and are only out to make money off us and could really care less that you just spent a bundle of money on a piece of cow dung and that their only goal is to keep you tied into the 2 year contract.
After talking with the last tech at Verizon that told me there was no notification of a software update coming from MOTO or at least not in the next two weeks, I decided to take back all my accessories to the Verizon store in my area and return the Bionic tomorrow. But guess what, unlike the rest of America where the return policies are 30 days, Verizon also changed the return policies on the accessories too. So I’m stuck with over $100 of “STUFF” that cannot be used on any other phone. My bad, I didn’t have my reading glasses, look 12 inches down the long small print page to see that it said 14 days, when I bought the “STUFF” and I didn’t know that Verizon’s changes applied to the accessories in there stores too. Why is this and issue because Verizon did have me buy another Bionic phone under a new 14 day policy but because I didn’t realize that same policy applied to the hardware at their local stores, I’m stuck with the “STUFF”.
Guess what Verizon; you devious, deceptive jerks, what goes around comes around. You are going to get to know me real well in the coming days, weeks, months and years; I’m going to picket until the freakin cows come home and hopefully get on the local news channels too. I’m going to hopefully create a nationwide movement that will either ruin your company or force you to restore the 30 day policy and I don’t care if you try to sue me that will be even better as it will draw even more attention. Money is hard to come by these days and I’ll not let you screw me over like this and get away with it.
Because you are treating your customers like cow dung, I WILL NEVER extend my contract again; when this contact ends I’m switching to another cell provider. I’ve been with you since 2004 but tomorrow I’m switching my family’s phones over as soon as possible since they are not under any contract; this I hope will catch on and others will do the same. We can support the other companies and help them grow so that they can also provide better cell service and then we the people will have a choice, NOT TO GET SCREWED.
Verizon, you are going to be the reason that a lot of time is going to be wasted in your stores because of processing numerous returns and a lot of Fed Ex charges on you for people retuning your trash items…unless you want to get it right the first time and or BECOME AMERICAN again and restore the 30 day policy.
Verizon’s 4G network and or MOTO products still have so many bugs in them that you might as well keep your 3G and wait for another year or so until they fix everything and stop their devious, deceptive tricks, restore the 30 day policy and start selling products that work out of the box. Verizon, you wouldn’t be the first large company that is going to fall if you keep doing this kind of business. See yea on the news.
One comment for Moto: Do you really want to associate yourself with a company that treats their customers like this? I guess Birds of a feather flock together…and get shot together.
Yours Truly,
One very, very, VERY angry customer
There, I helped you out so that a few people would at least read it. As it was, I doubt anyone would trudge through that WALL of text.