BW Universe with multiple hierarchies issue

Hi,
     We created an OLAP universe off a BW BEx query that has 2 hierarchies enabled.  Hierarchy 1 is 12 levels deep while Hierarchy 2 is only 5 levels.  Level 00 was also generated for better hierarchy reporting.  In Web Intelligence reporting, Hierarchy 1 is required to report starting on Level 4 and then drill as needed so L00, L01, L02, L03, L04 was included in the report.  Hierarchy 2 is for grouping and only L00, L01 was included in the report along with key figures.  This Web Intelligence result set works fine [Hierarchy 1:  L00, L01, L02, L03, L04] , [Hierarchy 2: L00, L01] , measures/key figures. 
     If additional levels of Hierarchy 1 is added, at L06 and beyond, the query suddenly returns message "No Data to Fetch".  In BEx, it was confirmed the query does run with the exact same drilldowns as Web Intelligence and it works in BEx.  If Hierarchy 2 is removed from Web Intelligence, the report also can successfully fetch up to the lower levels up to L09.  If other flat objects are added, the Web Intelligence report still works fine, it seems to get "No Data to Fetch" when Hierarchy 2 is added.  Any information would be appreciated, thank you.
Issue:  Web Intelligence report with two BW hierarchies gets "No Data to fetch" if Hierarchy 1 goes lower than L06.
Observations:
1)  There are some empty nodes starting in Hierarchy 1 L06, but the Hierarchy 1 works fine by itself
2)  The BEx and Universe has a hierarchy node variable prompt.  We filtered at lower hierarchy nodes, levels where there is data, but it still does not work with Hierarchy 2
Environment:
- BOE XI 3.1 SP2
- SAP BI 7
- BEx query (2 hierarchies), OLAP universe, Web Intelligence

Please refer to:  the below document page# 43.  Hope this helps!
http://help.sap.com/businessobject/product_guides/boexir31/en/xi3-1_sap_olap_universes_en.pdf

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