BW with CRM

hi friends,
many clients are asking bw with crm, i dont have experience in CRM, how can i improve my know in crm with bw, can u give me some idea .
Thanking u
suneel.

Hi Suneel,
You can take a look at some of the CRM business Content (from help.sap.com) to understand the business processes, terms and applications available. There are also some good threads here talking about extraction from the CRM system...it would be helpful to read those as well.
Hope this helps...

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