C:\Program Files (x86)\Common Files\Adobe\HelpCfg\en_US\Reader_10.0.helpcfg. Verify file access
how to install Adobe HelpCfg file ?
It is obviously it is missing & i am unable to download Adobe Reader on win7 x64
does anyone have a link that will enable me to download it to read as isstated below?
C:\Program Files (x86)\Common Files\Adobe\HelpCfg\en_US\Reader_10.0.helpcfg
Seems too many issues with ie10 & Reader XI so I prefer ie8 & Reader 10....but can't get any to download.
error 1310....tried everything nothing is helping. Just need link to install this Adobe HelpCfg
What exactly means "unable to download"?
Is there anything else beside the number 1310?
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Malware or viruses have blocked the program files access and ultimately the antivirus
Hi,
My computer has been prone to malwares or viruses, not pretty sure, but right now, i'm in trouble. My antivirus software folder is not opening, and gives error
"C:/program files/McAfee" is not accessible. Access denied"
I'm in one more trouble, whenever I install new antivirus, like ESET, or new antimalware like MalwareBytes, during the installation process, the process says that the particular
file (related to the software) cannot renamed, and access is denied MoveFile failed;code5
For example, I installed MalwareBytes software, and got this error:
C:\Documents and Settings/All Users/Application Data/Malwarebytes/Malwarebytes' Anti-malware/rules.ref
An error occured while trying to rename a file in the destination directory;
MoveFile failed; code 5.
Access is denied.
Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.
ABORT,RETRY,IGNORE
Because of this, I don't know what malware or virus is in which part of the system
EDITED TO ADD:
OS:Windows XP service pack 2
How do we solve this problem?
regards
dhilipHi,
thanks for your kind reply,
But my "User accounts" in control panel is not working, and shows a blank screen, and I couldn't create new accounts.
http://s18.postimg.org/y3htoy6jt/user_acc.jpg
I'll try Revo 30 days version, and come back, thanks
EDITED TO ADD: I have another problem, I can't install any softwares, when I install, it says "My documents/ access denied install failed"
How to solve this?
thanks -
Hi,
I am Working on a panel for Adobe Premiere pro CC, Now we got a panel set up which will install all the related folders and files which are part of the Extension content folder in the
C:\Program Files (x86)\Common Files \Adobe\CEPServiceManager4\extensions \Panel\CONFIG folder. But we need to change this location to C:\Users\USER\APPDATA folder or any other user specified folder during installation itself.
Is there any way to do this from extension builder?
Thanks and Regards,
Anoop NRThanks guys,
Got it !! Hybrid extensions.
I am using Adobe Extension builder 3 in Eclipse to code and create the zxp for Premiere pro panel.
Seeing the hybrid extension part in HTML Panels Tips: #10 Packaging / ZXP Installers | Photoshop, etc. I have added a hybrid extension panel using the bundle manifest editor in the extension builder. it creates an mxi file automatically with all the properties, I have to change the maximum host version number in the mxi file in order to make the extension work in the Premiere pro CC 2014. Using the Hybrid option in the Bundle manifest editor we can choose a set of folder paths for placing the files during installation itself and later can be used using 'csInterface.getSystemPath(SystemPath.CODE)' from javascript functions to modify them.
Thanks for your relpies,
Anoop NR -
Has anyone gotten this error? I have uninstalled and reinstalled a dozen times and nothing has changed. Is my DVD bad?
Exit code 6. I saved the entire log and pasted it in below.
I went to the two links you provided
:https://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
Installation and launch log errors | CS5, CS5.5, CS6, CC
and found no reference to exit code 6 in the second link, and this seemed to be the relevant entry in the first link.
CS5 products indicate an exit code 6 or 7 in the Installation Status screen, or after you click the Troubleshooting link. To locate the details of which registry keys are affected, open the installation log file. Search for "return value 3," then look just above that text for the error 1401, 1402, and so on.
I found no "return value" in the following, but found these two errors:
ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.(Seq 886)
ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe". Error 145 The directory is not empty.(Seq 887)
However, these are the two errors I followed up on even before I posted this problem. I was able to delete the directories so they WERE empty, and still got the same result. More Exit code 6.
I have complete administrative control of my computer. There's nothing I don't have permission to do.
As for the FATAL: DS003, I get this:
DS003 Cannot create extract assets at <path> from zip file <zip file name>
The unzip operation has failed. There could be directory permission or disk space issues.
See Error "FATAL ERROR: Cannot create extract assets..." | Installer log | CS5, CS5.5.
The zip operation failed at first, but as I mentioned, I was able to fix this. However, this error did not go away after the problem with 7zip was fixed.
The only other possible problem is Error 23, a CRC, which gives me a partial result only.
Error 23 Data error (cyclic redundancy check).
Installation and launch log errors | CS5, CS5.5, CS6, CC
Error code: 23, Updates are disabled. Updater has been disabled at time of
installation. Contacting system administrator for assistance. [ERROR] UWA.
https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.ht..
264k
The linked page does not contain more information. As it is, that old staple "Contact system administrator" is cited, but I'm the system administrator.
I have no idea what "Updater has been disabled" means. Why are updates disabled? Is this a fixable problem? Do you have any idea about how to "enable" updates?
Full log below.
Bee
Exit code 6 entire log from the Troubleshooting link.
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF037, DS003 ... WARNING: DW031, DW036 ...
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 23 error(s), 26 warning(s)
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 -----------
ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.(Seq 886)
ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe". Error 145 The directory is not empty.(Seq 887)
----------- Payload: {BAE5212B-6651-4AD8-B26A-1B284D2665C6} AdobePDFL CS5 9.9.0.0 -----------
FATAL: DS003: Cannot extract 'D:\Adobe CS5_5\payloads\AdobePDFL9.9-mul\Assets2_1.zip' to 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{BAE5212B-6651-4AD8-B26A-1B284D2665C6}'. Error: Error 23 Data error (cyclic redundancy check).
----------- Payload: {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
----------- Payload: {60E59A6C-7399-495A-B85C-C829F4E59602} Creative Suite 5.5 Design Premium 5.5.0.0 -----------
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - AdobeColorNA CS5.5: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure
ERROR: DW050: - CSXS Story Extension: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB: Install failed
ERROR: DW050: - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
ERROR: DW050: - AdobeColorCommonSetCMYK: Install failed
ERROR: DW050: - Adobe Linguistics CS5: Install failed
ERROR: DW050: - PDF Settings CS5: Install failed
ERROR: DW050: - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_US: Install failed
ERROR: DW050: - AdobeColorJA CS5.5: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: DW050: - AdobePDFL CS5: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS5.5: Install failed
ERROR: DW050: - Adobe ReviewPanel CS5.5: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - HIL Help Search: Install failed
ERROR: DW050: - SiteCatalyst NetAverages CS5.5: Install failed
ERROR: DW050: - Adobe Illustrator CS5.1_AdobeIllustrator15_1en_USLanguagePack: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - Adobe Bridge CS5.1: Install failed
ERROR: DW050: - AdobeColorEU CS5.5: Install failed -
I get ERROR U44M1P7: Error log file location: C:\Program Files (x86)\Common Files\Adobe\Installers
When updating Photoshop CS6 (Creative Cloud) I get ERROR U44M1P7: Error log file location: C:\Program Files (x86)\Common Files\Adobe\Installers. Initial Installation and actual funcioning wuith no problem, only on updating. I have tried several times with same error.
Hi Alberto Pomares,
Please refer the KB Doc : http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html -
What silent switch can I use to make this uninstall? C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe --appletID="DWA_UI" --appletVersion="2.0" --mode="Uninstall" --mediaSignature="{A4ED5E53-7AA0-11E1-BF04-B2D4D4A5360E}"
Your install log indicates you are facing file permission issues. You can see an example here:
DF037: Unable to delete directory "C:\Program Files\Common Files\Adobe\Keyfiles". Error 145 The directory is not empty.(Seq 1) [ 1904] Fri Dec 28 07:00:31 2012 WARN DW063: Command ARKDeleteDirectoryCommand failed.(Seq 1) [ 1904] Fri Dec 28 07:00:31 2012 ERROR DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Win-GM". Error 145 The directory is not empty.(Seq 2) [ 1904] Fri Dec 28 07:00:31 2012 WARN DW063: Command ARKDeleteDirectoryCommand failed.(Seq 2) [ 1904] Fri Dec 28 07:00:31 2012 ERROR DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM". Error 145 The directory is not empty.(Seq 3) [ 1904] Fri Dec 28 07:00:31 2012 WARN DW063: Command ARKDeleteDirectoryCommand failed.(Seq 3) [ 1904] Fri Dec 28 07:00:31 2012 ERROR DF037: Unable to delete directory "C:\Program Files (x86)\Common Files\Adobe\ssc\AMT". Error 145 The directory is not empty.(Seq 4)
You will want to adjust the file permissions for C:\Program Files\Common Files\Adobe and C:\Program Files(x86)\Common Files\Adobe. You can find information on how to adjust the file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html. Please make sure you apply the permission change to all child objects.
In general you can find information on how to review and interpret your installation log at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. -
I'm trying to install the new version, but each time during the installation, "Error writing to file: C:/Program Files (x86)/Common Files/Apple/Mobile Device/Support/AppleMobileDeviceHelper.resources/Info.plist." Keeps popping up. What am I doing wrong?
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
Error: 2330. Error getting file attributes: C:\Program Files (x86)\adobe\reader 9.0\reader\amt. GetL
Hi!
I got this error while trying to uninstall my Adobe Reader MUI 9.5.4.: "Error: 2330. Error getting file attributes: C:\Program Files (x86)\adobe\reader 9.0\reader\amt. GetLastError: 117". The message pops after a long long while.
I have to remove my Adobe Reader because whenever I try to open a pdf I get the error: "Adobe failed to load it's core DLL" (something like that). I want to remove and re-install adobe reader.
I ran TDSSKiller and nothing was found abnormal.
I checked the registry and everything seems fine.
I tried to repair/change the current Adobe Reader version and nothing happens.
I tried to install a newer version of Adobe reader but the installer freezes at 96%.
I'm using Win7. Can anyone help? Thanks!You may also find this useful:
http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html -
I am trying to update and am getting this error message. Error 1321. The Installer has insufficient privileges to modify the file c:\Program Files(x86)\Adobe\Acrobat 11.0\Resource\Font\MinionPro-It.otf. I am the systems administrator so I am at a bit of a loss.
You need to log in as the administrator (seems like you are) and may need to disable anti-virus. You might want to copy the otf file and then uninstall that font, trying again.
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Could not write to file: C:\Program Files (x86)\Adobe\Acrobat 7.0\ActiveX\AcroPDF.NOR. ?
Hi, I get this message (loosely translated from Swedish):
"Could not write to file: C:\Program Files (x86)\Adobe\Acrobat 7.0\ActiveX\AcroPDF.NOR.
Confirm that you have access to this file"
when I try to install Acrobat standard 7.0, and after several "retry" I cannot finish the installation.
Does anyone know why?
Thank you,
MIaAppears that you are on a Win7, 64-bit machine. AA 7 has an issue with activation since the server no longer exists for AA 7. There is a separate install at Adobe to address this issue that might solve the problem temporarily (Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3). Even if you get AA 7 installed on Win7, you will have to do workarounds to make it work. Both the print driver (Adobe PDF) and AcroTray.exe fail on Win7 and they require workarounds to be able to even use AA 7. It is strongly recommended that you get AA XI at this point.
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I am trying to update my Photoshop 7.0 on a new Computer using Windows 7, but I am getting the message C:\Program Files (x86\Adobe\Photoshop 7.0\ is not there. I installed 7.0 from my original disk and the directory does exist. I had no issues when I updated in Windows XP. Is there a compatibility issue with Windows 7?
Thank YouThe updater under the Help menu in photoshop 7 won't work and hasn't for many years.
Is the error you get about finding the photoshop..exe when you try install the ps 7.0.1 update from the link above?
http://www.adobe.com/support/downloads/detail.jsp?ftpID=1851
Did you try right clicking on the ps 7.0.1 updater and selecting Run as Administrator? -
I do not have the Driver folder in this folder C:\Program Files (x86)\Common Files\Apple\Mobile Device Support like it says I should and my Apple Iphone appears in Portable Devices only, not in Universal devices. I tried uninstalling the driver and reinstalling it. My Iphone is still not recognized by Itunes when I plug it in. I can see my photos in the internal storage folder on my Windows 7 system though. So I know my PC sees the device. The Iphoneis an Iphone 4 with IOS 6 installed. It was working fine until I had to reinstall my Windows system. Now Itunes does not see it. I've uninstalled Itunes and reinstalled it (64bit) to no avail. Where is the Driver folder article TS1538 talks about?
Sorry I missed your post. Anyone else with the same issue should find useful resources at Troubleshooting issues with iTunes for Windows updates.
tt2 -
I am trying to download the free Adobe Reader and I get the message Error1321:The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Reader11.0\Readerwow_helper.exe. I do not know how to fix this.
Hi Koncar,
Kindly try the steps mentioned below.
1) Download the Adobe Reader.msi from ftp://ftp.adobe.com/pub/adobe/reader/win/11.x/11.0.00/en_US/
2) Run the .MSI for Reader and when you get the error click on Retry and installation would go trough.
Thanks,
Vikrantt Singh -
How can I fix this problem. I got the following for Adobe Reader that there was an issue with it. C:\Program Files (x86)\Adobe\Reader 11.0\Reader\NPSWF32.dll file
Try uninstalling using http://labs.adobe.com/downloads/acrobatcleaner.html then reinstall.
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After I updated my Itunes I always get this Error:
The procedure entry point
?videoTracks@QTMovie@@QBE?AV?$Vector@V?$RefPtr@VQTTrack@@@***@@$0A@VCrashOnOverflow @2@@***@@XZ could not be located in the dynamic link library C:\Program Files (x86)\Common Files\Apple\Apple Application Support\WebKit.dll.
And the I get:
iTunes was not installed correctly. Please reinstall iTunes.
Error 7 (Windows error 127)
I tried the following:
- Re-Installing Itunes
- Uninstalling every software from Apple deleting every registery entry and then re-installing it. (itunes, quicktime, bonjour etc.)
This error is really a pain in the ***. I run Windows 8.1. When I go back to a restore point then Itunes works again. I searched but didn't find a solution that worked for me. Please help me.
As a software engineer, I really wonder if this is 98 or 2014....Try the following user tip:
iTunes for Windows 11.1.4.62: "The procedure entry point: ?videoTracks@QTMovie@ [...] could not be located ..." error messages when launching iTunes
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