C309a black ink won't print - just put in a brand new cartridge

I have gone thru all instructions on how to make the ink print but nothing is working. It is printing but it is so faint you cannot read it. I went thru the set up and cleaned the print heads twice. I have reinstalled the print cartridge many times. I checked the vent and it looks OK. Still will not print. Next step in the instructions is to replace the printhead. Not sure if that is worth it?? It is no longer under warranty so do I just need to bite the bullet and get a new printer???

If the troubleshooting steps in the document here do not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Black ink won't print in my 410C all-in-one. cartridges, will print colors

My 410C printer said my color cartridges were low. I replaced with new ones (I use 564XL) & now my printer will not prink or copy anything written in black. I even replaced both black & photo black cartridges thinking that was the problem. I have cleand the print heads & printed test pages. printed color inks only.

The troubleshooting steps in the document here may help resolve black not printing on your Photosmart c410 printer. If the steps there do not resolve the issue the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

6520 black ink won't print

I have changed over to new Laptop and am runnign WIN 8.1. Installed 6520 Photosmart which was working perfectly on XP before change over. Updated with new drivers- installed-uninstalled and installed printer upgrade from HP website. The Black ink won't print. I have cleaned printhead...many times.... but the black still won't print. Have replaced cartridge- naturally use HP products. Still won't work..... do I need to replace printhead??
Running AVG virus.
Appreciate some further help.

Hi Folks,
@Perth-Aussi-
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
@Grun- Please use the same troubleshooting document as mentioned above. If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, I trust they will be able to assist you regardless of the warranty status. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Please let me know the results, I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Black Ink won't print & "Ink System Failure"

I have a 3 year old HP Photosmart Plus e-ALL-IN-ONE B210, Product # CN217A. I was doing a lot of printing yesterday, noticing that I was getting low on Black ink. Then I got a very light page and changed the black ink cartridge. I installed it and....nothing! I cleaned the print heads...nothing. Thinking I had a bad cartridge, I went to the store and exchanged it. Again, nothing. So following direction's on HP's website, I removed the print head and gently wiped it off. I placed it back, following directions, reinserted the ink cartridges and now I get the "Ink System Failure." I also cannot align the print cartridges, either. Any help would be greatly appreciated.

As it's 3yrs old, it's likely out of warranty (typically warranty is a year from purchase date). It might be worth soaking the printhead as described by @Bob_Headrick below....
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
Please let us know if this works
Thanks
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

HP Photosmart Plus B209a-m Black Ink won't print

My HP photosmart Plus 209a-m stopped printing black ink. I've had it for less than a year and it worked perfectly up until last night when all of a sudden it stopped printing black ink.. All other colors work fine. I've taken every action suggested by HP support site, I've cleaned the print heads, ran alignments, changed cartridges twice to new one (have never used anything but HP new cartridges) and still no black ink. So I searched for an answer outside the HP site and tried every suggestion I came across but still to no avail. I did find, however, that there are a lot of people with the same problem but I've yet to find one person that has solved it. Please somebody help me!
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Hi klfalk,
Did you follow this document ?
When you changed the black cartridge, did the issue persist?
Thanks, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Black ink won't print

I changed the cartridge, cleaned the print head, checked the the cartridge vents, went through all the steps in the trouble shooting section but nothing works the other colors are fine just not printing black. Help

Hi , I see that you are experiencing issues printing in black. I would be happy to help you.
Are you using Genuine HP Cartridges?
Try and print a hardware self test on the printer to find out if it is a hardware or software issue.HP Deskjet 3520, HP Deskjet Ink Advantage 3520, 3540, 4640, HP ENVY 4500, and HP Officejet 4630 e-All-in-One Printer Series - Printing a Network Configuration Page. I believe this is the document that you have already tried. If not, try the steps to see if it will help.Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage and Deskjet 3520 e-All-in-One Printer Series. Please try the steps in this document to see if it resolves this issue. In Solution three: Remove, inspect, and reinsert the cartridges, number 8 :, the printhead in this model is permanent you won't have a latch and Solution nine: Replace the printhead, the printhead isn't removable. Ink Cartridge Problem: 'Incompatible Ink Cartridge' or 'Ink Cartridge Must Be Replaced' Message Displays for HP Deskjet 3520 e-All-in-One and HP Deskjet Ink Advantage 3520 e-All-in-One Printer Series. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

HP LaserJet 1320 won't print in color (Win7 64 bit, new cartridge)

I can't get my HP Laserjet 1320 to print in color any more. Changed the cartridge. I'm on Windows 7, 64 bit, but the issue started before the upgrade to Win 7. I can't even find the selection for color vs black and white printing.

The LaserJet 1320 printer is a monochrome printer, not a colour printer.

Photosmart C309a black ink cartridge will not print

Hi.
I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
Turning both the printer and PC off and on again
Resetting the printer to factory defaults
Reinstalling the ink cartridges
Automatically cleaning the printhead (several times)
Aligning the printhead (fails - probably due to the absence of black ink)
Soaking the printhead in hot water (twice)
Rinsing the printhead under running hot water
Manually scrubbing the printhead with cotton buds
Making sure the cartridges are vented properly
I'm at a loss as to what to do next. Any help would be greatly appreciated.

I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
HELP ! ! !
I've even did a hard factory reset.

Blank ink won't print on 5520 Photosmart

I have done everything....cleaned, aligned, checked and double checked. I have installed four new cartridges, and my black still won't print. Everything was fine and then all of a sudden my 'old' black wouldn't work (it was only 1 month old), so I printed a couple of printhead and alignment pages. No changes. Still no black. So I went out and purchased all new cartridges (and all HP) and a substantial cost. The problem is still there. I don't need to know about the four steps, etc as I have done them all at least three times. When the alignment sheet is printed, all I get is blue and a couple of red words at the bottom of the page. Should I just give up, throw this *!*!*!*!* away, and start using my Canon? I am so frustrated that I could just cry

As this is a 5520 I'd advise calling HP Phone Support about, regardless if it's out of warranty, as you may require a replacement printer.
Can you please let us know how you get on?
Thanks
Ciara
Troubleshooting
http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&dlc=en&docname=c03955472
Phone no.s
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Office jet pro 8600 how to default to black ink only when printing from my ipad

Is there a way to set an option to print black ink only when printing from my Ipad 2?
When I use the print icon the only option that shows is double page. I would like to be able to print black only.
I can set that option when printing from my pc....
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View Solution.

Hi,
Airprint does not support Black ink only printing, however the HP ePrint app allow it.
Be aware that the option is only available for documents (e.g Office files, PDFs, Web pages and emails) but not for Photo files.
You may find the steps to get and use the app in the document below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01616126&cc=us&dlc=en&lc=en&product=4323659&tmp...
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Office Jet Pro 8500 Black ink will not print

black ink will not print and alignment fails. I have cleaned the print heads through all levels. The colors print perfectly but black will not print. I have reset the printer, run tests pages, but still no black ink and the unit trys to align, but fails. The unit is no longer in warranty.
This question was solved.
View Solution.

Hi mariajw,
Thank you for your reply!
What I would recommend to do at this time is to please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best regards!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Alignment failure and Black ink does not print

Aligning failure message.
Black ink does not print.
I selected clean print head-more than once.
This question was solved.
View Solution.

Hi @privat_
I'd like to help you be able to print again. I understand your colored cartridges are working, but the black ink is not. Please begin with the steps in the following document; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-On...
If you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty. Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
PaganC wrote:
flushing it worked, Yeah!!!!!!! thanks for your help.
Although the printer might be out of warranty, if the issue persists, HP may be able to offer you something. Maybe they can offer you a discount on a newer model, or discuss the option of replacing the printhead! If after all of our efforts the issue remains, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Thanks for reaching out to the HP Forums. I hope one of my recommendations resolves the issue.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart Printer 6510 - Black ink will not print

I have an issue with my printer in that my black ink has stopped printing. Over the last few days I have read through the information on the HP trouble shooting site and this site and my isses is still not sorted. To date I have tried the following:1. New cartridge (both were genuine HP cartridges)2. Cleaned the print heads3. Removed the cartridge and cleaned all the contact points4. The ink levels are showing as full.... I am not sure what to try next, cany suggestions welcome! ThanksRachel

Hi , I see by your post that you aren't able to print in black. I will certainly do my best to help you. I have provided some documents for troubleshooting this issue, some of the steps you may have done already. Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C... If the issue persists, then do a power reset. An Alphanumeric Code (Example: '0x......' or 'C2......') Displays on the Front Panel When Printing. Disregard the title. If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Printer MX410 will not print but a few copies after new cartridge is installed.

Somewhere I read that there is a solution to reset the printer. However, I don't remember what or where it is. My printer is almost a year old, is not connected to a computer but used just for copies. Therefore network and computer problems are not a factor. Error message comes up after printing 9-10 copies. A new cartridge does not solve the problem, nor does resetting.
Any help would be appreciated.

Hi Louisegberg,
Please try turning the printer off, and unplugging it, for at least ten minutes. If the error returns, please let us know which error code you are running into, and we'll be happy to further assist!
If this is a time-sensitive matter, additional support options are available at Contact Us.

Ive just opened up my brand new 5th gen, 32g, blue Ipod Touch. I turned on the power and started to use it until the battery went off. The problem is that its not charging. Im really starting to get frustrated please help!

ive just opened up my brand new 5th gen, 32g, blue Ipod Touch. I turned on the power and started to use it until the battery went off. The problem is that its not charging and i wouldnt know if it was charging or not because the screen

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Apple Retail Store - Genius Bar

C309a black ink won't print - just put in a brand new cartridge

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