C309g Scanned files are saved as thick black lines and thin white lines

Hi there,
I am able to scan the documents and see them briefly in the HPScan software but once I have saved them (.pdf or .jpeg) and tried to open them in any application, all I get is a file that consists of thick black lines spaced out with thin white lines. Therefore whatever I scan is useless as it cannot be viewed in any way.
I am running Mac OSX Mavericks and have run all the updates and installed the latest drivers. Originally I was unable to save anything but after perfroming the updates I was able to save the scans but it triggered the black and white lines. The printer is connected to a network via Ethernet.
I tried scanning a blank white page but the output file is the same with the black and white lines.
Please help.

Hi @Pooly ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

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C309g Scanned files are saved as thick black lines and thin white lines

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