C4580 All-In-One suddenly lost wireless connection and I can't get it back.

Question

I have a replacement C4580 after HP replaced the old one because of their dmaned regionalisation of printers.
It has been working fine through my wireless router, and I have been able to use it wirelessly on 2 different laptops, one running  XP and the other running Win 7. both have the printer showing as USB and wirless, normally being used wirelessly. THhe USB is there 'just in case' like now apparently.
It seems that my wireless printer has disappeared from my Printers and Faxes in the XP machine, so I try to add it again. Can't detect any printers, so when it asks to be connected via USB it appears to be going through the setup, then I get Error #201 VSA.
Googled for an answer but haven't found anything useful. Seen a couple which suggest that the router is hiding the SSID (it's not) or that MAC filtering is being used. Again, it's not.
I went to the Win7 machine, and it shows the wireless and USB printers (2 versions of the same thing) but when I attempt to print a test page tot the wireless version, it says that it has been sent, and I can see it in the printer queue, but after a while I get Error-Printing which in typical HP software is as usual bloody useless as it doesn't tell you why it failed, or where to even start looking to correct whatever error there was.
I have altered nothing on any of the computers (knowingly, anyway) and both laptops communicate quite happily with the outside world through the wirless router.
I really am getting rather pi**ed off with HP and their latest software. I had a PSC 1210 prior to this and no problems with it at all. The hardware seems fine but the latest software leaves a lot to be desired.
Any ideas anyone, on what has happened here, and how it can be fixed - or do I just cut my losses and buy another printer, this time anything but HP - unless they're all doing the same sort of stuff.
I have tried turning the wireless function off and then on on the printer, but also no difference.
Additional info. As suggested in another post somewhere, I have done both a Network Configuration and a Wireless Network Test printout. The test report shows PASS against both Wireless On and Wireless Working, and FAIL against Network Name (SSID) Found, but then shows the Network Name (SSID) correctly under Configuration Summary!
The configuration page shows Netwok Status as offline, and under 802.11 Wireless it gives a MAc address then Status as Disabled.
I don't really know what it is trying to tell me?
Oh, accidentally I printed 2 Configuration pages. On one it says that the 802.11 Status is Disabled and on the other it says that it is Disconnected. Unfortunately, I don't know which one was done first. The Disconnected one may have been done when I turned the wireless off. Nope, I just did again with Wireless turned on (at least the light is showing) and it still showing as Disconnected.

Answer 1

Hi there KR,
Sorry to hear the reset is not working for you on your PS C4580. The steps for the reset are all correct and should have worked if the printer is in good functioning order.
I would suggest calling in to HP directly to see what your options are with them.
If you decide to call them, this is their contact info:
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great Tuesday
R a i n b o w 7000I work on behalf of HP
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