C4780 will not install in win7

My two HP Photosmart C4780 Printers will not install in windows 7 32bit or 64bit.  I tried 3 different computers
utilizing the specified software PS_AIO_06_C4700_USW_Full_Win_enu_140_175.exe
And the computers refuse to install this driver under win7.
On windows xp, these same printers install without any difficulty.
This question was solved.
View Solution.

Hi Ka6eegdon,
I thought that maybe this document would help make sure that the uninstall is complete.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-122272-1&cc=us&dlc=en&lc=en...
Open Windows Update by clicking the Start button . In the search box, type Services, and then, in the list of results, click Windows Installer. Check to see if it is Manual or Automatic.  and if the service has been stopped.  Should say Windows installer Status type(in the middle of page) :Automatic 
Service Status should say Started.
Then try reinstall downloading from  www.hp.com/support.
Please reply if you have other questions.
Thank You 
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    2013-04-14    01:00:45:948    1180    a58    DnldMgr    Preparing update for install, updateId = {516C5430-1639-460B-A8D8-53BA47211610}.203.
    2013-04-14    01:00:45:963     756    804    Handler    :::::::::::::
    2013-04-14    01:00:45:963     756    804    Handler    :: START ::  Handler: Command Line Install
    2013-04-14    01:00:45:963     756    804    Handler    :::::::::
    2013-04-14    01:00:45:963     756    804    Handler      : Updates to install = 1
    2013-04-14    01:00:46:463     756    804    Handler      : Command line install completed. Return code = 0x00000000, Result = Succeeded, Reboot required = false
    2013-04-14    01:00:46:463     756    804    Handler    :::::::::
    2013-04-14    01:00:46:463     756    804    Handler    ::  END  ::  Handler: Command Line Install
    2013-04-14    01:00:46:463     756    804    Handler    :::::::::::::
    2013-04-14    01:00:46:463    1180    a58    DnldMgr    Preparing update for install, updateId = {822B837F-FFF0-44A8-9244-1AA8A0D77F7C}.203.
    2013-04-14    01:00:47:416     756    804    Handler    :::::::::::::
    2013-04-14    01:00:47:416     756    804    Handler    :: START ::  Handler: Command Line Install
    2013-04-14    01:00:47:416     756    804    Handler    :::::::::
    2013-04-14    01:00:47:416     756    804    Handler      : Updates to install = 1
    2013-04-14    01:01:21:464     756    804    Handler      : WARNING: Command line install completed. Return code = 0x00009c47, Result = Failed, Reboot required = false
    2013-04-14    01:01:21:464    1180    3f0    AU    >>##  RESUMED  ## AU: Installing update [UpdateId = {87E13ECB-C669-43BE-9E2A-01E567285031}]
    2013-04-14    01:01:21:464     756    804    Handler      : WARNING: Exit code = 0x8024200B
    2013-04-14    01:01:21:464    1180    3f0    AU      # WARNING: Install failed, error = 0x80070643 / 0x00009C47
    2013-04-14    01:01:21:464     756    804    Handler    :::::::::
    2013-04-14    01:01:21:464     756    804    Handler    ::  END  ::  Handler: Command Line Install
    2013-04-14    01:01:21:464     756    804    Handler    :::::::::::::
    2013-04-14    01:01:21:510    1180    a58    Agent    *********
    2013-04-14    01:01:21:510    1180    3f0    AU    Install call completed.
    2013-04-14    01:01:21:510    1180    a58    Agent    **  END  **  Agent: Installing updates [CallerId = AutomaticUpdates]
    2013-04-14    01:01:21:510    1180    3f0    AU      # WARNING: Install call completed, reboot required = No, error = 0x00000000
    2013-04-14    01:01:21:510    1180    a58    Agent    *************
    2013-04-14    01:01:21:510    1180    3f0    AU    #########
    2013-04-14    01:01:21:510    1180    3f0    AU    ##  END  ##  AU: Installing updates [CallId = {612023CC-6538-4722-9742-5FD88A9CB328}]
    2013-04-14    01:01:21:510    1180    3f0    AU    #############
    2013-04-14    01:01:21:510    1180    3f0    AU    Install complete for all calls, reboot NOT needed
    2013-04-14    01:01:21:510    1180    3f0    AU    Setting AU scheduled install time to 2013-04-15 07:00:00
    2013-04-14    01:01:21:510    1180    3f0    AU    Successfully wrote event for AU health state:0
    2013-04-14    01:01:21:510    1180    3f0    AU    Successfully wrote event for AU health state:0
    2013-04-14    01:01:21:510    1180    3f0    AU    Triggering Offline detection (non-interactive)
    2013-04-14    01:01:21:510    1180    c90    AU    #############
    2013-04-14    01:01:21:510    1180    c90    AU    ## START ##  AU: Search for updates
    2013-04-14    01:01:21:510    1180    c90    AU    #########
    2013-04-14    01:01:21:526    1180    c90    AU    <<## SUBMITTED ## AU: Search for updates [CallId = {4CC39288-6E0C-4F19-ADEC-FAC9B9B68424}]
    2013-04-14    01:01:21:526    1180    4f8    Agent    *************
    2013-04-14    01:01:21:526    1180    4f8    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2013-04-14    01:01:21:526    1180    4f8    Agent    *********
    2013-04-14    01:01:21:526    1180    4f8    Agent      * Online = No; Ignore download priority = No
    2013-04-14    01:01:21:526    1180    4f8    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1
    and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2013-04-14    01:01:21:526    1180    4f8    Agent      * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2013-04-14    01:01:21:526    1180    4f8    Agent      * Search Scope = {Machine}
    2013-04-14    01:01:26:698    1180    4f8    Agent      * Added update {87E13ECB-C669-43BE-9E2A-01E567285031}.203 to search result
    2013-04-14    01:01:26:698    1180    4f8    Agent      * Found 1 updates and 69 categories in search; evaluated appl. rules of 617 out of 1007 deployed entities
    2013-04-14    01:01:26:698    1180    4f8    Agent    *********
    2013-04-14    01:01:26:698    1180    4f8    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2013-04-14    01:01:26:698    1180    4f8    Agent    *************
    2013-04-14    01:01:26:745    1180    3f0    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {4CC39288-6E0C-4F19-ADEC-FAC9B9B68424}]
    2013-04-14    01:01:26:745    1180    3f0    AU      # 1 updates detected
    2013-04-14    01:01:26:745    1180    4f8    Report    REPORT EVENT: {F08F242D-B9C4-42EA-94A4-DD77F772F6BA}    2013-04-14 01:01:21:464-0600    1  
     195    101    {87E13ECB-C669-43BE-9E2A-01E567285031}    203    80070643    AutomaticUpdates    Failure    Content Install    Installation
    Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 10 for Windows 7.
    2013-04-14    01:01:26:745    1180    3f0    AU    #########
    2013-04-14    01:01:26:745    1180    3f0    AU    ##  END  ##  AU: Search for updates [CallId = {4CC39288-6E0C-4F19-ADEC-FAC9B9B68424}]
    2013-04-14    01:01:26:745    1180    3f0    AU    #############
    IE10_main.log
    00:00.000: ====================================================================
    00:00.219: Started: 2013/04/14 (Y/M/D) 01:00:49.057 (local)
    00:00.250: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.266: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x86.exe" /WSUS
    00:00.297: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
    00:00.375: INFO:    Previous version of Internet Explorer: 9.0.8112.16476
    00:00.391: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
    00:00.422: INFO:    ...and 10.1.0.0...
    00:00.453: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
    00:00.485: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.500: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.563: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.610: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.641: INFO:    Trying to extract ID: 6006 (0) as "IE10-neutral.Extracted.cab"
    00:00.813: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.953: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE14D3E.tmp\Spelling_en.msu.
    00:01.016: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:01.047: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE14D3E.tmp\Hyphenation_en.msu.
    00:01.094: INFO:    Trying to extract ID: 6128 (1033) as "IE10-support.cab"
    00:02.219: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE14D3E.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE14D3E.tmp\HardwareBlockingList.xml"
    00:03.328: INFO:    Hardware support check succeeded. Installation will continue.
    00:03.406: INFO:    Windows 7 operating system detected.
    00:03.469: INFO:    Service pack major: 1
    00:03.516: INFO:    Service pack minor: 0
    00:03.531: INFO:    Service pack name:  Service Pack 1
    00:03.563: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist.
    00:03.578: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18113 >= 6.1.7601.17727 (True)
    00:03.656: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18015 >= 6.1.7601.17617 (True)
    00:03.688: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18015 >= 6.1.7601.17932 (True)
    00:03.750: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:03.875: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:26.656: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
    00:26.844: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    00:31.922: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
    00:32.031: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE14D3E.tmp
    00:32.156: INFO:    Unable to remove directory C:\Windows\TEMP\IE14D3E.tmp, marking for deletion on reboot.
    00:32.281: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    The following are excerpts when installing from the Internet:
    WindowsUpdate.log
    ***Truncated information to fit in post***
    ***Notice: This section is not present when using WSUS***
    2013-05-08    10:32:05:573    1148    58c    AU    ## START ##  AU: Download updates
    2013-05-08    10:32:05:573    1148    58c    AU    #########
    2013-05-08    10:32:05:573    1148    58c    AU      # Approved updates = 1
    2013-05-08    10:32:05:589    1148    58c    AU    AU initiated download, updateId = {C0B3230A-BB79-4E44-B771-177BC224FCBF}.203, callId = {AE199656-7E10-4EB7-B24E-BEC6A3A56ABC}
    2013-05-08    10:32:05:589    1148    58c    AU      # Pending download calls = 1
    2013-05-08    10:32:05:589    1148    58c    AU    <<## SUBMITTED ## AU: Download updates
    2013-05-08    10:32:05:589    1148    590    DnldMgr    *************
    2013-05-08    10:32:05:589    1148    590    DnldMgr    ** START **  DnldMgr: Downloading updates [CallerId = AutomaticUpdatesWuApp]
    2013-05-08    10:32:05:589    1148    590    DnldMgr    *********
    2013-05-08    10:32:05:589    1148    590    DnldMgr      * Call ID = {AE199656-7E10-4EB7-B24E-BEC6A3A56ABC}
    2013-05-08    10:32:05:589    1148    590    DnldMgr      * Priority = 3, Interactive = 1, Owner is system = 0, Explicit proxy = 0, Proxy session id = 1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2013-05-08    10:32:05:589    1148    590    DnldMgr      * Updates to download = 1
    2013-05-08    10:32:05:589    1148    590    Agent      *   Title = Internet Explorer 10 for Windows 7
    2013-05-08    10:32:05:589    1148    590    Agent      *   UpdateId = {C0B3230A-BB79-4E44-B771-177BC224FCBF}.203
    2013-05-08    10:32:05:589    1148    590    Agent      *     Bundles 6 updates:
    2013-05-08    10:32:05:589    1148    590    Agent      *       {F03964C0-E029-4033-9D69-1583A40EB317}.203
    2013-05-08    10:32:05:589    1148    590    Agent      *       {A86D9C79-A43B-4B11-A74B-EA13F21926F2}.203
    2013-05-08    10:32:05:589    1148    590    Agent      *       {B765BC98-D278-46D7-9BE7-23EBA0DB3491}.203
    2013-05-08    10:32:05:589    1148    590    Agent      *       {0DE3BD6A-2848-4791-968E-6DB43BEAC578}.203
    2013-05-08    10:32:05:589    1148    590    Agent      *       {35E2AD10-DAEF-4301-8C15-6BCC080604FA}.203
    2013-05-08    10:32:05:589    1148    590    Agent      *       {4B24E051-669D-44D1-B920-7F123F0D6728}.203
    2013-05-08    10:32:05:589    1148    58c    AU    Getting featured update notifications.  fIncludeDismissed = true
    2013-05-08    10:32:05:589    1148    58c    AU    No featured updates available.
    2013-05-08    10:32:05:589    1148    590    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {F03964C0-E029-4033-9D69-1583A40EB317}.203]  ***********
    2013-05-08    10:32:05:620    1148    590    DnldMgr      * All files for update were already downloaded and are valid.
    2013-05-08    10:32:05:620    1148    590    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {A86D9C79-A43B-4B11-A74B-EA13F21926F2}.203]  ***********
    2013-05-08    10:32:05:745    1148    590    DnldMgr      * All files for update were already downloaded and are valid.
    2013-05-08    10:32:05:745    1148    590    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {B765BC98-D278-46D7-9BE7-23EBA0DB3491}.203]  ***********
    2013-05-08    10:32:05:792    1148    590    DnldMgr      * All files for update were already downloaded and are valid.
    2013-05-08    10:32:05:792    1148    590    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {0DE3BD6A-2848-4791-968E-6DB43BEAC578}.203]  ***********
    2013-05-08    10:32:05:808    1148    590    DnldMgr      * All files for update were already downloaded and are valid.
    2013-05-08    10:32:05:808    1148    590    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {35E2AD10-DAEF-4301-8C15-6BCC080604FA}.203]  ***********
    2013-05-08    10:32:05:823    1148    590    DnldMgr      * All files for update were already downloaded and are valid.
    2013-05-08    10:32:05:823    1148    590    DnldMgr    ***********  DnldMgr: New download job [UpdateId = {4B24E051-669D-44D1-B920-7F123F0D6728}.203]  ***********
    2013-05-08    10:32:06:464    1148    590    DnldMgr      * All files for update were already downloaded and are valid.
    2013-05-08    10:32:06:464    1148    590    Agent    *********
    2013-05-08    10:32:06:464    1148    c9c    AU    >>##  RESUMED  ## AU: Download update [UpdateId = {C0B3230A-BB79-4E44-B771-177BC224FCBF}, succeeded]
    2013-05-08    10:32:06:464    1148    590    Agent    **  END  **  Agent: Downloading updates [CallerId = AutomaticUpdatesWuApp]
    2013-05-08    10:32:06:464    1148    590    Agent    *************
    2013-05-08    10:32:06:464    1148    c9c    AU    #########
    2013-05-08    10:32:06:480    1148    c9c    AU    ##  END  ##  AU: Download updates
    2013-05-08    10:32:06:480    1148    c9c    AU    #############
    ***Truncated information to fit in post***
    2013-05-08    10:35:51:050    1148    b98    Agent    *************
    2013-05-08    10:35:51:050    1148    c9c    AU      # WARNING: Install call completed, reboot required = Yes, error = 0x00000000
    2013-05-08    10:35:51:050    1148    c9c    AU    #########
    2013-05-08    10:35:51:050    1148    c9c    AU    ##  END  ##  AU: Installing updates [CallId = {434D372F-F4C2-4217-8413-EC8BB8E9B386}]
    2013-05-08    10:35:51:050    1148    c9c    AU    #############
    IE10_main.log
    ***Truncated information to fit in post***
    ***The following lines are not present when using WSUS****
    00:10.594: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE157EF.tmp\IE-Spelling-en.cab
    00:10.750: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE157EF.tmp\IE-Hyphenation-en.cab
    00:11.016: INFO:    Waiting for 0 prerequisite downloads.
    00:34.688: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    00:35.579: INFO:    No reboot logic message NrApiStart(0), lParam=0x00082650 returned 0x00000000.
    00:36.922: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:36.954: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:36.985: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE157EF.tmp\IE10-neutral.Downloaded.cab
    00:37.047: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE157EF.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
    01:45.750: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    01:45.813: INFO:    Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
    01:45.844: INFO:    Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE157EF.tmp\Spelling_en.msu
    01:45.922: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE157EF.tmp\Spelling_en\Windows6.2-KB2764916-x86.cab /quiet /norestart
    02:18.235: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    02:18.282: INFO:    Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE157EF.tmp\Hyphenation_en.msu
    02:18.344: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE157EF.tmp\Hyphenation_en\Windows6.2-KB2764913-x86.cab /quiet /norestart
    02:48.672: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    02:48.704: INFO:    Preparing to install IE-Spelling-en.cab using C:\Windows\TEMP\IE157EF.tmp\IE-Spelling-en.cab
    02:48.735: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE157EF.tmp\IE-Spelling-en.cab /quiet /norestart
    02:58.079: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    02:58.125: INFO:    Preparing to install IE-Hyphenation-en.cab using C:\Windows\TEMP\IE157EF.tmp\IE-Hyphenation-en.cab
    02:58.172: INFO:    Launched package installation: C:\Windows\System32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE157EF.tmp\IE-Hyphenation-en.cab /quiet /norestart
    03:06.313: INFO:    Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
    03:06.344: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
    03:06.375: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    03:06.407: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
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