Call Failed, and No Answer

A few attempts to video-call someone whose status icon showed as "available", the green figure with the white checkmark, had failed.  The message from the Skype program said, "call failed"; and the feeback message in the list said, "call to personsskypename, no answer".  Are these two possibly consistant?  The person is online, signed in to his Skype account, is available, is not using skype to communicate with anyone at that moment, but attempt to call him gives, "call failed" and "no answer".?

Thank God I'm not the only one with this issue! It keeps saying call failed when I call two seperate accounts that are linked to the same person. I was worried maybe he was ignoring them or wifi problems, but my text messages get through on Skype (all but photos and files). I am at a loss as to what I should do because this is the only form of communication I have left of the person, since he chages his phone way too often and I don't ave the most recent number AND his Facebook account was deactivated a while ago because it was hacked. If someone finds a solution, could they please tell me ASAP?

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