Call logs disappearing

My call log is set to record "all calls" . For some reason the log is occasionally wiped clean. Info on the phone says these calls are supposed to stay recorded for 30 days. Any ideas as to what is happening?
Faith means sometimes losing sight of land.

Hi,
You have low free memory left on your device. .
Do you have a lot of third party applications on your BB weather, icall,bbalerts etc?
I do not know your experience level, so if you know this I'm sorry but please read and let me
know if this applies.
Most people close the applications by pressing the escape or red key. This does not close the applications.
Each application has a CLOSE option. For instance if you are in the calendar hit the menu key (spotted key) and scroll down to the bottom CLOSE is listed. Go through each application and press close. Go into the browser press menu and options select cache operations clear all categories and hit escape it will say cleaning memory. See if you have the following option:
Go to options - security - memory cleaning - enable it. The BB will now clean memory when idle for 5 minutes.
you will have an icon on you screen for memory cleaning make sure you press it. Make sure you use the CLOSE button each time you are done with an application.
http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=9225#M9225
If you follow these steps listed above in the link and keep up with your memory your phone will operate smoothly.
Please let us know if you need help with any of the steps.
Thanks
To check where your media files are on the device, go to media menu key explore you should see media card and device memory.
Click on meda card and keep drilling down to see your media files. Then select device memory and do the same. If you find media in
device memory, move them to the media card.
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Call log disappears Q5

Hello,
I´m having trouble with my call logs disappearing on my Q5.
They are completely gone, also from the hub. No textmsg disappears, only call logs.
It seems as if the log stays on the phone for two-three days, and then it´s gone. I have also experienced that it can take longer, up to a week.
Have checked all previous tips about this. Shut down and started again, checked that nothing is set to auto-delete, checked that deleting browser history doesn´t delete call log (it doesn´t) and so on.
Anyone having any ideas to what this is? It is extremely annoying to loose call logs, especially when you need numbers that are not saved in your contacts.
Thanks

bbq5 wrote:
Have checked all previous tips about this. Shut down and started again,
no no, do not 'shut down' first...
Do one of these two processes below:
Restart: With the BlackBerry device POWERED ON, press and hold the upper edge power button about 20-30 seconds, ignore the 3-2-1 timer and hold until the screen goes black and you see the red LED.
or
Reboot: With the BlackBerry device POWERED ON, using the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.
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Call Log Disappearing

Recently, my Pearl 8130 has been automatically clearing out my call log for me. This is not doing me a favor. I can't seem to fing any preference settings specifically for the call log that might address this. What am I missing? Anyone run into this before?

You're facing memory constraints in your device. Perform the following steps -
Give a soft reset by removing the battery for 30sec.
Check how much memory is free in your device to Options -> Status -> Free Memory. To view all the database size go to Option -> Status -> click Menu button then select Database Sizes
Delete less frequently used application. To delete go to Options -> Advanced Options -> Applications -> highlight the application you want to delete -> click Menu and select Delete
If you stored your picture in device memory them move them to your media card
Check the below Knowledge Bases -
Call and SMS logs disappear when BlackBerry smartphone is low on memory
Email messages are deleted from the BlackBerry device
tanzim
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Click on the LIKE on the bottom right if the post deserves credit

Call Log disappeared after update

I ran the update to Android 4..0..4 on my Bionic and now I can no longer find the Call Log function. The only time it seems to be available is after I have actually missed a call, then it is viewable only for missed calls, and only temporarily. In the old version, I could reach the entire call log or sort for missed, outgoing or incoming and dial from there. Is this simply gone?

I found the "phone" icon, which when tapped will give you a "recent call" list - which is what I was looking for. So thanks. But it used to be a lot easier, there was a place to tap within the "Contacts/People" icon/app so you could either make a call from this list or go thru the contacts alphabetically. Now there seem to be two separate places to accomplish different communications functions, where before there was one. It seems clunky and awkward, unlike most of the other changes. But I guess I'll get used to it! Thanks so much for showing me where it was hiding!

Call log keeps automatically clearing for 8130

My call log disappears automatically. Sometimes 2 minutes after a call is logged. How can I keep my call log until I decide to delete it?

You're facing memory constraints in your device. Perform the following steps -
Give a soft reset by removing the battery for 30sec.
Check how much memory is free in your device to Options -> Status -> Free Memory. To view all the database size go to Option -> Status -> click Menu button then select Database Sizes
Delete less frequently used application. To delete go to Options -> Advanced Options -> Applications -> highlight the application you want to delete -> click Menu and select Delete
If you stored your picture in device memory them move them to your media card
For details check knowledge Base KB11570.
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

Phone is deleting texts immediately, no text or call log on my phone

My phone just started errasing text messages and calls all of a sudden. I didn't change any settings, and i've gone through all of them, and nothing seems to be different. But I can't even read texts because it erases them so quickly, and there is no record of me sending or recieving any (texts or calls). Can someone help me with this please?

Doc ID : KB11570
ProblemWhen the BlackBerry smartphone is low on memory, Short Message Service (SMS) logs and call logs disappear.
CauseWhen the BlackBerry smartphone becomes critically low on memory, SMS messages and call logs will automatically be deleted in order to keep a minimum amount of free space available. This functionality is by design.
ResolutionIf the BlackBerry smartphone becomes low on memory, try the following:
Check how much memory is currently available. See KB04353 for further information.
Ensure that media is saved on the media card, and not on the BlackBerry smartphone.
Since web browsing results in cached files on the BlackBerry smartphone try clearing the browser cache. See KB03865 for further information.
Lower the reserved picture memory setting. See KB12383 for further information.
Use the application loader tool to remove any unused applications, such as themes, ring tones, or third-party applications.
Perform a hard reset on the BlackBerry smartphone. Check the available memory after the hard reset. See KB02141 for further information.
If the issue still persists, perform the following, checking the available memory after each step.
Perform a hard reset on the BlackBerry smartphone. For instructions see KB02141. Then clear unnecessary calls logs and phone messages.
Remove Phone Call and SMS log databases from the BlackBerry smartphone. See KB03974 for further information.
Perform an application load to erase all applications and install the latest BlackBerry Device Software. See KB03621 for further information.
tanzim
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Click on the LIKE on the bottom right if the post deserves credit

If u are not the account ownr, how can text and call logs be erased

if I am account owner, and no one e;se is allowed on my account, how did text and call logs disappear today

What do you mean by "disappear"? If you are at the end of your billing cycle, the current logs will reset and the previous info will be unavailable for a couple of days while your bill is generated.
Once the bill is generated, you can got to "view bill" and see the usage details for the completed cycle. The details for the current cycle will show as unbilled usage on your home screen.

Curve - Call Log Being Stored in Work Email

Has anyone else experienced this problem? My call log suddenly disappeared. I called ATT & they had me erase a bunch of stuff, which didn't help. I tried a few other things on my own, and now I have a call log, but it's showing up under my email icon, instead of under the phone icon. It is SO annoying. Does anyone know how to fix this? Thanks.

Your call log disappeared, due to low memory. The Blackberry devices have a Low Memory Manager, that once you hit 400k (or less) memory, the phone will begin deleting call logs and text messages. Using a memory card will help alleviate these issues. However, one other thing to remember, would be to make sure all programs are shut down properly.
On your Home Screen, press and hold Alt and Escape (Back - next to red END key) keys.
A window pops up, showing all open applications.
While continuing to hold down Alt, release Escape, and scroll through the app list, with your trackball.
When you find an application, let go of Alt. This will open that application.
Use Menu - Close, or your Escape key, to close the program.
There are 5 programs that will never close completely, on a Blackberry. These are: Browser, Home screen, Messages, Phone (Call log) and BB Messenger. If you are running Brickbreaker, BB Maps, or even small apps, it will take a lot of memory.
Go into Options > Status, to view your File Free, to see what a difference it makes, once these are closed down.
Hope this helps!! =)
Julie S.
Julie S.
Certified in Blackberry Technical Support

8130 Pearl - Call Log & Messages disappearing!

I have had this phone for about a year, and this problem happens on and off, and I am finally sick of it. Texts, incoming.outgoing calls, email messages, even Facebook notifications on the FB app are all disappearing. The call log will disappear literally seconds after I make or receive a call. Same with emails and texts. What is casuing this and please please help me fix it!!!
Solved!
Go to Solution.

That's a pretty common question asked and answered here on this site:
First thing? Check the File Free at Options > Status, what is the number at File Free?
Now, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?
Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Disappearing Call Log & Emails

I have been having problems with my call log and emails ramdomly disappearing from my Pearl. Can anyone give me some insight into this or help me resolve the problem?
Thanks

Are you out of memory?
Options=>Status=> File Free ??? Bytes

My call log is not maintaining and observed some are disappear ??? Ie both dailed and received also, My call log is maintaining and observed some are disappear ??? Ie both dailed and received also

My call log is not maintaining and some are missing in middle dates both dailed and received also.

Recent calls is set 100 calls that's includes dialed and missed call

Caller Display disappeared after I ordered Privacy...

I have always had Caller Display as a call feature. I recently found out that you can have Caller display for free under Privacy at Home, so I cancelled the paid feature and ordered Privacy at Home instead. I have received written confirmation from BT, and Caller Display disappeared, despite having Privacy at Home!! I dialled *#234# and received the message that "the service requested is not available". I want Caller Display even if I have to pay for it, but when I logged onto Change Calling features, I could not find the option "Caller Display". What's happening? Can someone help?

Seems that since you ordered privacy on line they have forgot to add the caller display option.
Give the service dept a call on 0800 800 150, and explain what has happened.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

50462720 FREE in memory yet CALL LOGS STILL DELETE!

I have only had this phone for about a week - I have checked every setting as per this website, I have moved all pics and media to a card and deleted all but 1 email, plus I deleted the languages etc....and still, my call logs delete - either randomly during the day (I may have up to 10 calls logged then they disappear) or they just won't be saved at all for a whole day. then, this morning, I woke up with my phone saying I had 7 missed calls - the phone never rang (its next to my head and on loud ) and when I went to view the missed calls, there were none - so frustrating!
so BESIDES the memory issue (I am assuming having 50462720 free file is enough to keep my call logs for a day at least?) what else could be the problem? I am able to return this and get another one if I need to but not if i'm going to experience the same problem. help!!
thanks a ton! Legare

JeremyKitching wrote:
OK, 13MB sounds more like it. Check the following links below for maximizing memory on the device:
http://blackberryfaq.com/index.php/How_do_I_free_up_memory_on_my_device%3F
http://blackberryfaq.com/index.php/Why_is_my_BlackBerry_losing_its_call_logs_or_message_logs%3F
Ok, I've cleaned out all the unused languages and the memory cache... It worked for approx 2 weeks and then this morning with only 3 (new) emails and one text messages in my inbox it wiped my call list and sms text message!! I wiped everything again this morning. How much free memory do i need to have in order to prevent this from happening??????

How to manage my call logs on att z 10.

How to manage my call logs on att z 10. I need to keep my call log for business purposes and they disappeared today. I may have accidentally deleted them but I need to find out how to save and avoid deleting in the future.

Deleted call logs cant be restored.
There is no special way to save it, just be careful not to tap the Clear Log option.
If my post has helped you, give it a LIKE

Call Logs in Verizon Pearl

I have the Verizon Pearl 8130 and although I have selected to save all phone calls in a list for 30 days, they get deleted within hours from the meesage/log list. I called Verizon and they said it is a RIM problem and they have no solution. Anybody have the same problem or any other suggestions? Thanks

Your phone is low on internal memory. Most common cause is you've had some fun with the camera I bet. You've likely filled up the internal memory, and as a consequence the BlackBerry deletes Call Logs, SMS messages then old email to free space. Please reference the following document:
Call and SMS logs disappear when BlackBerry smartphone is low on memory
Its also recommended that you get a Micro-SD card for media storage.

Call logs disappearing

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