Camera not listed in Photo Downloader

Greetings,
My camera is connected to my computer through a dock, but it is not listed in Photo Downloader. I've installed the drivers, so it is visible in Windows Explorer under "Portable Devices" (it doesn't have a drive letter assigned to it).
Does anyone have any troubleshooting steps I could try?
Thanks,
Shane.
Windows 7 Home Premium SP1 64-bit
PhotoShop Elements 11.0

Hi Mylenium. I have sorted it out. The camera is a Nikon D5100. The drivers for my USB ports had become corrupted somehow, so I uninstalled the USB ports and rebooted the computer. Windows installed new drivers and it is all good now. If anyone reading this has the same problem try looking under Device Manager and see if there are little exclamation marks beside your USB ports. If so right click on them and uninstall them and then reboot.

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