Can anyone help with this issue.... intermittent sound from apple tv

Can anyone help with this issue?..watched the trailer of a movie with sound, then downloaded and went to watch it, but no sound and this message was displayed:"an incompatible audio signal has ben received.check the output device" tv is a sharp aquos

I don't know if this will help but have you tried switching the audio output to 16-bit? On the AppleTV, click Settings, Audio & Video, Audio Output. The two choices are "auto" and "16-bit". Good luck!

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