Can i exchange my ipod 5 for a new one

because my ipod 5 is very laggy and my battery drain very fast i have to charge it 2-3 time a day so can apple exchange my ipod 5 for a new one?and do i have to pay? im under warranty.

Exchange an item policy:
If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Retail Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check in-stock availability by calling the Apple Retail Store, or by viewing the product on the Apple Online Store to see if the item is available for pick up locally. Personalized items and custom-configured Macs may not be eligible for exchange at an Apple Retail Store.
Items ordered on the U.S. Apple Online Store that arrived damaged or are incorrect can be returned to any U.S. Apple Retail Store, or by contacting Customer Service at 1-800-676-2775.
From here >  http://store.apple.com/us/help/returns_refund

Similar Messages

  • Can you exchange an ipod for a new one with a diffrent color

    If you have an iPod touch 5 with a problome and Apple gives you anew one can you get a diffrent color

    Only if yo purchased it with the lat 14 days. In that case you can return for full refund and then purchase the one yo want.
    http://store.apple.com/us/help/returns_refund

  • Hello. I have iPad, new one, unpacked. but unfortunately I lost my check Can I exchange my iPad for a new one with retina display with extra payment?

    Hello. I have iPad, new one, unpacked.
    but unfortunately I lost my check
    Can I exchange my iPad for another one with retina display with extra payment?

    Did you purchase it at an Apple Store?  If so, then you should be able ot have them look up the receipt in their system.  If you purchased it at another store, check their policies.  IIRC, Best Buy allows you to exchange items without a reciept, but they won't refund without one.  Other stores may have other policies.

  • Can I exchange my MacBook for a new one?

    Ok, so my Dad bought a MacBook for me yesterday, and he wants it now. But he doesn't want mine, he wants a new one. He wants to exchange my one-day old MacBook for a new MacBook that is exactly like mine, cept still in the box. Is this possible? Or would I just have to return mine and buy a new one?

    In the United States, you can return your new computer (as long as it was not custom-configured at the factory) for a refund for any reason up to 14 calendar days from the purchase date. Apple will charge yo a 10% restocking fee for doing this. If your computer was purchased online and custom configured (added RAM, a larger hard drive or pre-installed software), then you cannot return it for a simple refund. You can find the complete sales policies here:
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  • Can i exchange broken iphone for a new one?

    i hear you could give apple your broken iphone 4 and pay $150 for a new one

    See My iPhone is not eligible for warranty service. What are my service options?
    on this page -> http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
    Out-of-Warranty Service
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    iPhone 4S
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  • HT1320 how do i change my old ipod for a new one but keep my music on i tunes and not have to reload it

    how do i change my old ipod for a new one but keep my music on i tunes and not have to reload it

    Ok me again I once changed one ipod classic for another ipod classic on the same laptop , all my music on iTunes (300 CDs) where still there but could not be found by iTunes to load on to the new ipod , I had to load every CD again to solve , should I have reset the first ipod or something?

  • I have bought an iPhone 4S in Brazil and I would like to know if I can replace my old iPhone for a new one (iPhone 5S), at some Apple Store in USA, if I pay just the difference between both values.

    I have bought an iPhone 4S in Brazil and I would like to know if I can replace my old iPhone for a new one (iPhone 5S), at some Apple Store in USA, if I pay just the difference between both values.

    You're welcome.
    I would advise against that for the reasons I provided.
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  • I want to exchange my three month old iPod for a new one at target in new jersey. It's has mechanical problems and it's not my doing. When I exchange at target will they charge me and if how much?

    I have my iPod touch four since black Friday; November. It's been acting weird lately.
    It's randomly crashing. On my photos on videos an none of my friends experience that.
    It's been blacking out and freezing and there is a whole load of battery left.
    I taken care of it. It has one or two minor scratches and I keep it in the right temperature. (never leave it in my car on a cold Or sunny day.
    I bought it in target and I want to exchange it for a new one. I'm sick of it freezing and running extremely slow when I have Four apps. I have less then fourth photos. I have loads of memory. If I exchange it in target will they make me pay a returning fee and if so how much?
    Also, I have a app tht I paid 9.99 for (math app) if I return my iPod will it still be on my iTunes so I could redownload it to my new one?
    Thanks so much.

    I would take it to an Apple store, if it's deemed defective you will receive a new one.
    Before this make sure you try to reboot, reset, restore
    As for the app, you can reload purchases from the cloud but it you should be syncing to iTunes. Also backup your device.
    http://support.apple.com/kb/HT2519
    http://support.apple.com/kb/HT1766

  • I can't access safari after exchanging faulty phone for a new one today

    I have just had my first iphone exchanged today at the apple store for a new one - faulty microphone.  They started it all up for me, and I came home and synced all my apps etc.  But i found that they weren't downloading and I couldn't access safari and therefore couldn't open up gmail etc.  So I decided to restore my iphone to original settings.  That has helped with being able to download all my apps but I still can't access safari.  I'm not sure what to do now.  And feel that I will have to return to town and get it sorted out, unless someone can help me here.

    Is the Safari icon there? If it isn't, check your Restrictions in Settings<General<Restrictions. Safari may have been turned off.
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  • Would you exchange this iphone for a new one?

    Having some issues and seriously considering exchanging my new 32GB 3GS for a 16GB version. I have 2 weeks left in my trial period. My only fear is that I get one that is even worse.
    Are these concerns major enough to do the switch?
    CURRENT CONS:
    1) Keyboard is sometimes unresponsive for a few seconds...occasionally pauses during texting/emailing and then spits out several letters all at once
    2) Occasionally receiving duplicate emails of everything....also, every so often it says my username/password are incorrect
    3) I notice that applications sometimes open accidentally/randomly?
    4) Soft earpiece volume (symptom of the 3GS itself?)
    CURRENT PRO's:
    1) Battery life seems pretty decent, compared to some of the horror stories I am reading about on here
    2) Haven't dropped a call yet (over 2 week trial period), though one caller said they couldn't hear me very well
    Thoughts? Thanks....

    Confused3GS wrote:
    1) Keyboard is sometimes unresponsive for a few seconds...occasionally pauses during texting/emailing and then spits out several letters all at once
    It could be a defective iPhone upon receiving. It could be application glitches and may be resolved by a restore or Clean Restore. If you used a backup from a 3G to 3GS there have been known issues from this. It could be some 2.2.1 to 3.0 applications you downloaded and there are many issues from that as well.
    It's better to delete all your applications and redownload them through the iTunes PC and have no applications on the iPhone and reinstall them from a clean installation.
    2) Occasionally receiving duplicate emails of everything....also, every so often it says my username/password are incorrect
    As the previous poster have said, it could be more than one email account or an incorrect setup of your e-mail account which I recommend deleting all your email accounts and add them again.
    3) I notice that applications sometimes open accidentally/randomly?
    It could be a 3GS software glitch or an application glitch. It could be the application when installed by the computer or downloaded directly to the 3GS model was installed incorrectly or poorly programmed. You could try uninstalling that application or all applications and reinstall them all. Sometimes a Clean Restore helps.
    4) Soft earpiece volume (symptom of the 3GS itself?)
    Could be a defective headset and you have 30 days to replace the headset with a new one. Another flaw is if you twisted it around or it got knotted up, it can damage the wires and make them useless. After 30 days (unless AT&T has changed their purchase policy) you pay $30 for a new one but I think they only serve the original 3G headsets and not the 3GS headsets for replacements.
    1) Battery life seems pretty decent, compared to some of the horror stories I am reading about on here
    As far as this goes, the battery life varies between usage of applications actually. If you spend a good amount of time playing an High Definition game like Star Defense or an Internet High Definition game like Aurora Feint II: Arena Daemons (Don't get the Beginning one. That one *****.), that would definitlely speed drain your iPhone.
    2) Haven't dropped a call yet (over 2 week trial period), though one caller said they couldn't hear me very well
    It could be a tower you are associating with at a call that needs to be reported as an issue. There have been a few towers I reported a while back in my area along DC and Northern Virginia that constantly have calling issues (well data for me the most part) and they may fix it.

  • Can I return my macbook for a new one?

    The rumors are that the new Lion comes out this week, i just bought a macbook pro last week and its has the current OS can i got to the store and return my macbook for the new one with the new system?

    Lion Up-To-Date upgrade
    "The Mac OS X Lion Up-To-Date upgrade is available at no additional charge via the Mac App Store to all customers who purchased a qualifying new Mac system from Apple or an Apple Authorized Reseller on or after June 6, 2011. Users must request their Up-To-Date upgrade within 30 days of purchase of their Mac computer. Customers who purchase a qualifying Mac between June 6, 2011 and the date when Lion is available in the Mac App Store will have 30 days from Lion’s official release date to make a request." See below:
    OS X Lion - Get up to date

  • Can I exchange my older version iPod for a newer one?

    I have an iPod touch 3rd Gen, 8GB.
    It's really not that old but it seems that every time I sync it to my computer I'm being told that less and less apps are applicable with my iPod. Over time I know that my iPod is probably going to be obselete which upsets me because I've fallen in love with it. I'm also running out of space on my iPod so I figure it's time to upgrade anyway and was wondering if Apple had any sort of program where they let you send in your old iPod and maybe lessen the price of a new one or something of the sort.
    I also have an old iPod nano that has some water damage and everywhere I went to trade it in, it was worth nothing. I can live with that fact, but if I trade that in or something that would be nice. If not, it would just be ideal to have a working iPod.

    I have an iPod touch 3rd Gen, 8GB.
    There never was a 3G 8 GB iPod.  You actually have a 2G iPod Touch.
    You can bring your current iPod into be recycled at your local Apple store for a 10% discount towards the purchase of a new one.
    http://www.apple.com/recycling/
    Since the iPod Touch is still functional, you might be able to sell it on eBay or similar for a bit more cash that you could use towards the purchase of a new one.
    B-rock

  • Can I exchange iPod for a new one even though I bought it at bestbuy?

    My brand new iPod touch 5g has a loose slightly sunk in home button and a scratch on the inside of the rear facing camera lense   I don't think the people at bestbuy would think it's a big enough deal to give me a new one though.
    Just ***** cuz I spent 300 $ on it.

    "Really? "
    Yes
    " Even though I didn't buy the iPod directly from the apple store?"
    Still yes.
    "Will it cost me anything??"
    "if they determine it is defective then they will replace it."  for free

  • My iPod touch 5th gen isn't charging and when I plug my working charger in that I've always used a message pops up that says "This accessory may not be supported". So can I send it in for a new one if I have a warranty?

    For Christmas, my older sister got me a portable charger for my iPod. I'm not sure if it was capable with apple products, but it charged my iPod when I used it. My brother came upstairs and took my portable charger from me, so I went to go use my wall charger. The wall charger I have has always worked and it charges my mom's iPhone, so the problem I have isn't my charger. After I plugged my iPod in my charger, a message popped up saying "This accessory may not be supported". I was confused because this never has happened before, so I tried my portable charger after I got the message. The portable charger didn't charge my iPod anymore apparently after I tried my charger. All this happened the day after Christmas, so it's almost been a month without my iPod charging properly. My iPod does charge, but only when I plug it in halfway and am about to turn it all the way off. The only way I get it to charge is when I plug it in real fast as soon as I turn my iPod completely off. I've also restarted my iPod, cleaned out the charging area, asked people at stores that work with technology, and etc, so if someone could help me resolve this problem that would be legit because I use my iPod on a daily basis.

    That message is usually due to a bad cable.
    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    If you can’t charge your iPhone, iPad, or iPod touch
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod               
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar
    or send it in to Apple. See:     
    Service Answer Center - iPod

  • How to exchange used iphone for a new one?

    Good morning,
    I have two iphones 1st generation and one from the 3rd generation, so I would like to know how much it cost to do the exchange.

    Apple does not have any exchange program.  You can sell them online to a buy-back comapny like gazelle.com, use the Apple recycle program (if available where you are) for store credit, or sell it yourself.
    But to actually get the new one in your hands, you will have to buy one.

  • Would Apple exchange my Macbook for a new one for free?

    Will Apple exchange my Macbook for another without having to pay the '10% Restocking Fee'? It has been under 2 weeks since I've bought my Macbook. The reason I want to exchange it is because:
    Ever since I've installed the latest updates, my Macbook has been performing like a 1980 computer, not a 2007 computer. Since I've installed the updates, it has:
    1.) Loading pages on the internet has slowed down by ALOT. I mean it takes about 20 seconds to load the Apple.com page.
    2) My download speed has slowed down to about 60/KB per sec. It used to be about 600/KB per sec.
    3) Videos take FOREVER to load, as if I had dial-up. I have Cable Internet.
    4) Games I play lag WAY more then they did before the updates. A game has even froze. It never used to do this.
    Would Apple replace my Macbook for free? And is it worth returning, I mean, Would a HD format or something fix my problems?
    I've tried emptying the cache, trying Firefox, resetting my PRAM, and nothing seems to work totally.

    This is the returns policy for the apple store online. So provided its within the 14 days you should be able to get a refund. Take a look at the policy below.
    Dib.
    [7.1 If you are not satisfied with any Product or the terms of any entitlement to Services you have purchased from us, you may return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the returned Product or Service entitlement if you contact us within 14 Calendar Days of delivery of the Product or entering into the contract for the purchase of of Services. If you choose to return a product the transportation charges set out in paragraph 7.2 paragraph D below will apply.
    However, you may not return a Product and claim a refund if the Product concerned is:
    a) Software which we supplied to you sealed and unused and you have broken the seal or which you have successfully downloaded from the AppleStore website; or
    b) a personalized iPod with an engraving made in accordance with your specifications.
    You may not obtain a refund for a Service if you have commenced use of the Service.]

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