Can I get any help here??? please??? I brought an iPad 3 on e-bay and I can't used it because it keeps on asking me the old apple id where my iPad 3 was registered... serial number DL*******VD1
Can I get any help here??? please??? I brought an iPad 3 on e-bay and I can't used it because it keeps on asking me the old apple id where my iPad 3 was registered... serial number DL*******VD1
<Personal Information Edited by Host>
You need to ask the previous owner to remove the activation lock. If you can't(and they don't do it on their own), the device is useless to you.
(100693)
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You need to ask the previous owner to remove the activation lock. If you can't(and they don't do it on their own), the device is useless to you.
(100693) -
Mountain Lion downloaded from App store on 11th and 12th June will not install. Downloaded TWICE it times out after 20 secs into install. Can't get any help!!! Going around in circles!!
My Machine MacBook Pro OS 10.6.8
Processor 2.66Ghz i7,
4GB memory
128GB solid state drive
Purchased 2010Thanks very much for the advice. I trawled through the other answers on the site and it appears others had the same issue. I doubled the available space and the install went like clockwork... which is what one would norma;ly expect from Apple :-)
Maybe Apple should have a ' definitely read me first' notice before a download takes place with CLEAR instructions to have more than the 6GB they indicate ofr the Mountain Lion download -
Hi i need help! I can't print any jobs, LR5 starts to print then the job disappears from the print cue. I can ! print from other application no problem.
I can't get any support from Adobe. Any ideas would be great.Hi,
Please try the following steps:
Open the file in Adobe Reader
Click on File menu - Print
In the Print Dialog box, select the Printer and then select Advanced button
In the Advanced print setup, Please check 'Print as Image' (See the Screen shot)
Click Ok and then Click Print.
Let me know if this solves the problem.
~ Aditya Kalania -
On 4/29 I got an email stating that my security questions had changed. Of course I had not changed them so I went in to change my password. Low and behold I could not change my password! I chose the option to have a passwored email reset sent to my email. I tried this a few times over the next few days, but I never got an email, not even in my spam folder.
Since then I have gone back and forth with the support people over email, and I have NOT gotten anywhere. I tried calling, but was told they can't help me over the phone because my warranty had expired or something. Meanwhile, I cannot use regular functions on my iphone, ipad, or ipod touch. I can't update anything, I can't fix bugs, all I can do is use apps that don't require a sign on.
I have sent emails including all the information support asks for, however, no person I contact understands the problem, They read the first sentance saying my security question had changed, they tell me how to reset my password. When I say I can't change my password they tell me to use my email to retrieve my password. It goes round and round.
Luckily I got a new iphone, so support would help me over the phone (finally) but what if I had choosen another phone? I would be still stuck in this mess.
I've had apple products my whole life, and I've never had a problem until now. Its been a month I've been locked out of my account. I am seriously frustrated, I am 100% sure I will not buy another iphone. I am really sad about the support, I'm not going to throw insults, but honestly people... read the whole email.Hi,
I am going to comment. You may or may not find this helpful but I am approaching it from "Two Heads are better than One" with a bit of "A message is only as good as the receiver understands it"
You Wrote
I have sent emails including all the information support asks for, however, no person I contact understands the problem, They read the first sentance saying my security question had changed, they tell me how to reset my password. When I say I can't change my password they tell me to use my email to retrieve my password. It goes round and round.
At this point the issue is NOT that the Security Questions appeared to have Changed it is the fact you can't access your Account as the Password seems to have been changed as well.
The first is only what led you to discover there was an issue with your Account.
Something along the lines of:-
"I can't access my account as the Password has been Changed - which I discovered when I could not recover it after first discovering my Security Questions had been changed. I am afraid my Account has been hacked"
At this point you could have related the history of how you had discovered the issue and related what you had tried to do to recover the situation.
As I pointed out at the start I have the advantage of being able to stand back a bit and look at what the real details are.
These are not always that clear to anyone who finds themselves in this situation even before they start trying to contact people who might be able to help.
I also know from reading many posts here and trying to answer them that sometimes it does pay to sit back and try and read the message on several levels to make sure you have got the important bit.
It is also very easy to skim read and think you have the issue based on the first few words (particularly if you work in one or two forums areas like I do when the "Same" questions get asked again and again in different words.
I am not trying to defend the Support people.
I might start answering a Question here and re-read it as I go and re-write the answer I was going to give as I realise the question is different than I originally thought. - I think all the good posters here take that extra time and make sure they have understood.
On the other hand I do only spend about 3 hours or so here each evening and like to make sure I have read and answered everything in the Message Beta and iChat areas.
I want to cut down on the waiting time people have - which in turn can lead me to rush things.
What I am trying to say that sometimes to urge to answer something quickly so someone has an answer leads to the job being rushed.
To use a bit of similar idea.
I get posts in the iChat area where the poster tells me their iChat will not work.
Sometimes the issue is that where they want to iChat from they also don't have Internet connections that work properly.
I can't help them with their iChat until I have sorted out why they are not on the internet.
The way you have phrased what happened to you makes it seem like you were pointing to the "wrong" thing.
Realistically there is no real "Right" or "Wrong" to this.
Your Message to the Support could have been "better". Support must be used to this and should do better at reading the whole message and understanding the meaning rather than being too concrete about the words themselves.
The only other way I know out of this is to create a second Apple ID and post here in Using Apple Support Communities as the people here will bump it to to the Hosts.
AS I said, just some thoughts.
9:12 PM Monday; May 28, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
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Where can I get my iphone 4S fixed? I can't get any help! Not even from Apple!
My sim card reader in my iphone 4S is damaged and does not read my SIM card. Unfortunately, my phone carrier will not help me. I went to the Mac Store, they told me it had to be fixed but can't do it through them. I tried Apple website and no luck. I even called both the Support and the main Apple corporate head office in Cupertino which is closed even if its past 8 Am pacific time. The issue is that I am customer in Panama City, Republic of Panama. There is no support or any post purchase service from Apple here. I am willing to ship my phone to where ever Apple wants to get it fixed. If I only could ask someone from Apple...
Assuming you purchased the iPhone in the USA then you can only obtain serice and support IN the USA
You can not mail or courier the iPhone to Apple they do not accept international service requests
Either take the iPhone to an Apple store in US or mail it to a friend or relative in US for them to handle the repair and then return the iphone to you
If you purchased from another country then exactly the same procedure must happen but to that country Apple Store
Tha iphone warranty and post warranty service is not international -
Can't get any help from itunes
I had trouble with rss, which has now been fixed. rss file has new name. I can't get in touch with itunes to change it. I tried a redirect in the old link, but the old link wasn't working properly to begin with.
I was told to try and resubmit it.
It won't let you do that. I have written to them to tell them to take it off and can't get it done.Without more specific info, I don't know what to tell except to look here (scroll down to "Removing or Blocking Your Feed") and make sure that you have followed all of the recommended steps for getting your podcast removed. iTunes will often ignore requests like yours unless you have explained to them that the rss file at that location no longer exists and so you aren't able to insert a <itunes:block> tag, and have strongly assured them that the podcast is yours.
That said, once you have the podcast in the Store removed, you may still have your new one rejected because it has the same/similar title of the removed one (that is why you are having trouble now submitting the new URL). You would be better off just trying to use the old URL and putting a new file at that location.
Could you post the URLs of your store page, old rss feed, and new rss feed so we can take a look at them? How come the old rss link can no longer be used (why can't you just rename the new file and replace the old one with it?)
Peach -
I get the message "Your Apple ID has been disabled" everytime I try to purchase a song. I can't seem to find anyone with Apple who can help me!
Hi Debbio , Contact your bank they may have disabled your credit/ debit card because of an unusual amount of small purchaches of APPS , ALBUMS etc....... Has your name been changed if so create a new Apple ID and RELAX. BANKS TREAT THIS AS FRAUD they may need you to confirm you purchased them APPS.?
Debbio wrote:
I get the message "Your Apple ID has been disabled" everytime I try to purchase a song. I can't seem to find anyone with Apple who can help me!
Jack
ASPV Supervisor -
I have the iPhone 4S 32 GB and the headphones that came with it will NOT play in left ear. It will also NOT play in my car left speaker when using the auxiliary connection in my car.............. Have only had since February 26, 2012, can't get HELP anywhere , disappointed
Where have you tried to get help?
basics from the manual are restart, reset, restore.
If that fails, then make an appointment at the genius bar. -
Yoga 2 Pro Is Broken - can't get any help from Lenov support.
I had at least 10 different Thinkpads in the past and loved the support Id get whenever I needed something. Now I got the Yoga2Pro and I ran into a problem after installing fresh Win8.1 Enterprise: I need the Lenovo Yoga Software Suite (Transitions, Motion Control, etc.) for the computer to work properly, and it can't be found anywhere so I called.
I talked to two different people - both expertise didn't exceed the information available on the marketing materials on Lenovo.com, they both told me the software I am asking doesn't exist ... had I stayed on the line longer, I would probably be questioned whether the laptop I have in front of me actually exists too.
I understand it's a brand new system and apparently Idea systems are no Thinkpads ... but who do I turn too regarding support, I don't think I am asking for muchAll that stuff should be in the recovery partition (D:?) in one form or another since it can get restored (presumably) by the "one touch recovery" feature. If you didn't repartition the disk when re-installing there's a chance it's still there.
But I don't have a Y2P to look at. I don't know if the software would be there in a form that would let you transfer it to another OS or system (i.e. whether you could get it from a friend who also had a Y2P) or whether it's just there in an "imaged" format and so perhaps not easy to extract on its own.
Z. -
While using Firefox none of the search engines will connect to a site I click on. All re-direct to something else. Vary rarely, a pop-up bar says firefox did not allow...., but I still cannot get to any site or page by clicking on the link. The only way I can get anywhere is by copy/paste in the address bar. I have tried all the troubleshooting I can find, but nothing changes this.
Install, update, and run these programs in this order. They are listed in order of efficacy.<br />'''''(Not all programs detect the same Malware, so you may need to run them all to solve your problem.)''''' <br />These programs are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have.<br />
''Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.''
Malwarebytes' Anti-Malware - [http://www.malwarebytes.org/mbam.php] <br />
SuperAntispyware - [http://www.superantispyware.com/] <br />
AdAware - [http://www.lavasoftusa.com/software/adaware/] <br />
Spybot Search & Destroy - [http://www.safer-networking.org/en/index.html] <br />
Windows Defender: Home Page - [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx]<br />
Also, if you have a search engine re-direct problem, see this:<br />
http://deletemalware.blogspot.com/2010/02/remove-google-redirect-virus.html
If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: <br />
[http://www.spywarewarrior.com/index.php] <br />
[http://forum.aumha.org/] <br />
[http://www.spywareinfoforum.com/] <br />
[http://bleepingcomputer.com] -
I purchased Photoshop Elements 12 in October 2013. I have a new computer and have recycled the old one. How do I download the program onto my new computer? I have the serial number, but can't figure out what to do next. Should I have uninstalled the program from my old computer first?
Please use the below link to download Photoshop elements 12 application .
Download Photoshop Elements products | 12, 11, 10
If you face any issues with activation , please contact customer care with serial number to get details on activation . -
I Need to change a new Apple id on the iPad but I can't sign out the old one because I forgot the password and the security question.
Yes, you can just log out of iCloud on the mini (Settings>iCloud> Sign out) and nothing will be affected as long as the iPad is not restored from any backup after that. Though if you're giving her the iPad I would highly recommend moving the pictures to your iPad (via this page) so that the mini can be reset and set up under your daughters ID to avoid Activation Lock in the future.
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
-Ethan
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