Can I use SPRO to configure SAP CRM web based application.

Hi,
I am just 5 days old in SAP solutions.
I want to know if I can use SPRO (IMG) to configure master data and business processes pertaining to SAP CRM web based solution ?
Regards,
Diptendu.

Hi Diptendu,
You can indeed do some customizing in the SPRO regarding for example the PCUI (People Centric User Interface) of CRM.
Within SPRO take CRM and afterwards in the Basic Functions you have some customizing to be done. You can also look at the cookbook for the PCUI, which you can find on the service.sap.com/crm-inst site.
For the Interaction Webclient, there is a specific part for customizing in the SPRO under CRM --> Interaction Webclient.
Hope this helps,
Kind regards,
Micha

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