Can no longer configure modem in Airport Extreme Base Station

We've been using our AEBS to connect to our ISP via its internal modem for several years. Recently, I needed to update some ISP information for the modem connection and did so successfully using Airport Admin Utility. Two days later, tried to change additional settings, but AAU no longer shows "Modem (v.90)" as a "connect using" option on the Internet page. In fact, all of the options are greyed out except Ethernet, PPP over Ethernet and Airport (WDS). What happened?
I've reloaded and updated all of the Airport utilities, updated the AEBS firmware, power-cycled the AEBS . . . everything, but nothing fixed the problem.
I've tried this from two systems running 10.3.9 and one running 10.4.7.
I'm desperate. We live in the mountains of Colorado and until recently our only option for Internet access has been modem. Next week, however, we'll be installing a dish for access via an antenna on a nearby mountain. I'm concerned that I won't be able to reconfigure the AEBS for broadband. It's also possible that we'll still need to use the modem to connect to work, so I'd like to be able to switch AEBS configurations at will.
I'll be most grateful for any suggestions offered.
iMac G5 Mac OS X (10.3.9) also iMac G5 running 10.4.7 and a couple of laptops

Not yet. Maybe I'll try that next. The problem is that the 1-second reset only changes the password, but the 5-second really hard reset will wipe out all the settings and return the AEBS to default settings. If I still can't get to the modem configuration in AAU, then I've just lost all ability to connect to the Internet. (The modem in my computer got fried during a really, really bad lightning storm - zapper came in through the phone line even though it was connected through a surge suppressor - such is life on the Frontier!)
The modem in the AEBS is working because that's how I was connected to the Internet last night when I wrote the question, but I just can't configure it anymore.
I'll can give the hard reset a whack, but it makes me anxious. I may do better to just wait until my broadband link is installed and then configure the base station for Ethernet. At least that option seems to still be available.
Thanks for the response.

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HT1218 After a recent iTunes update attempt iTunes no longer functions and the airport extreme base station is not accessable on our computer. We still have wifi but cannot access the base station software.

After a recent iTunes update attempt iTunes no longer functions and the airport extreme base station is not accessable on our computer. We still have wifi but cannot access the base station software.

Thanks for the reply. I appreciate the response. I tried that approach this evening and it didn't work for me. (Technically it worked for me, when I was hardwired into my base station, but would not work for me wirelessly, which is my main issue.)
Again, using the approach you recommended works only if I have my ethernet cable attached to the LAN port so my computer is communicating directly to the base station through the hard wire. I am able to scan for my base station and make setting adjustments normally this way too.
As soon as I disconnect from the LAN port and try to go wireless is where I run into problems. The Base Station's wireless network I created is available to choose in the top right corner of the monitor with all of the other available wireless devices/networks -- but the network I created does not have access to the internet. I am also unable to configure my Base Station wirelessly. When my Airport Utility tries to scan for the Base Station and Network, it cannot find any Apple Wireless Device. It's like the Wireless Network in my base station is not sending out a signal.
Is there a way to resolve this issue?

Please help me connect eMac, cable modem, and Airport Extreme Base Station

I connected Ethernet cord from cable modem to Airport Extreme Base Station and then another Ethernet cord from Airport Extreme Base Station to eMac, but I could not get internet access on my eMac that way. I'm only getting internet access by directly connecting eMac to cable modem. Can someone please help me with a step by step explanation of how to set these 3 machines up so that I can have internet access on both my eMac and, wirelessly, on my new MacBook. Thank you very much in advance.
eMac & MacBook Mac OS X (10.3)
eMac & MacBook Mac OS X (10.3)
eMac & MacBook Mac OS X (10.3)

jenngee, Welcome to the discussion area!
Ensure that you power off the cable modem for a minute or so when you switch it to another Ethernet device.
Ensure that you are connecting the WAN port of the AirPort Extreme base station (AEBS) to the cable modem. The eMac should connect to the LAN port.
The steps for setting this up can be found in the "Designing AirPort Networks" (direct PDF link) document. Look through that document and try to get it setup. Then return here if you have more questions. Don't forget to post what you tried and the issues you encountered.

Configure TC and Airport Extreme Base Stations with different channels

I had to do some serious workarounds to use the Airport Extreme Base Stations as an access point with the same wireless network name primarily due to channel overlap. I thought I would post my results here since I didnt' find a good article online.
Also, I found the Snow Leopard verison (5.4.2) of the Airport Setup Utility far superior to Lion's Airport Utility (6.x) in terms of advanced setup.
Setup is a 3 flloor house where the 3 wired network locations have wireless overlap. The problem was that the access points would not hand off the wireless signal because the channels for each airport/TC were automatically set to the same channel. In non-apple setups, this is how you force a wireless client to switch access points (since the wireless software on your client/mac/windows can detect which access point is stronger and moves to the alternate channel.
Using apple's "Extend this wireless network" option removes any ability to manually configure wireless channels. I am writing this from memory, so feel free to ask questions and I will track this topic:
Procedure
Setup time capsule as your base station. Do all the setup for your wireless and guest networks. Manually configure the network and change the wireless channel to a specific channel for a/b/g networks (e.g., 3) and n networks (e.g, 167).
Plug your first airport extreme/access point into your wired network. Do not plug it into the "internet" ethernet plug, use one of the 3 ethernet switch locations
Use the airport utility to first configure it to "extend" your wired network.
Then, go in and reconfigure it manually in the airport utility. Choose the option to setup a "new network" and name the network the same as the TC wireless network name, security, etc.
Change the channel from "auto" to a different channel than the TC (e.g., 6 and 137).
Now go to the top tab and click on the "internet" icon
Go to the DHCP tab and change it to "bridge mode." This will tell the AE to not give out IP addresses (the TC will do this for you). If you get an error that the IP ranges conflict, you have not done this
Note that if you have a guest network setup, you will need to set this up on the AE as well.
Now test your airport setup. Take your client (macbook, iOS device) and connect to your network. Move to a spot near the TC and pull up a web page. Keep an eye on the signal strength and beginv moving toward the AE. Refresh the page as you move around. You should at some point see the signal strength increase. Refresh your page again. You should be now connected to to the AE. I have found that Macbooks do a better job than iOS devices because you get an extra signal bar to measure strength, and they have larger antennas which allows you to better measure problems with handoff
Another test you can do is to start backing up on your TC and then test the move. The handoff will truly show you that the TC is handling the process but the AE is relaying to the TC for backup.
If you need to setup another AE, simply follow setups 3-10.
I hope this helps others. I've done this setup 100 times on Linksys devices and although they are cumbersome, they at least allow me to do this setup much more quickly and easily than the apple products.

I had to do some serious workarounds to use the Airport Extreme Base Stations as an access point with the same wireless network name primarily due to channel overlap. I thought I would post my results here since I didnt' find a good article online.
Also, I found the Snow Leopard verison (5.4.2) of the Airport Setup Utility far superior to Lion's Airport Utility (6.x) in terms of advanced setup.
Setup is a 3 flloor house where the 3 wired network locations have wireless overlap. The problem was that the access points would not hand off the wireless signal because the channels for each airport/TC were automatically set to the same channel. In non-apple setups, this is how you force a wireless client to switch access points (since the wireless software on your client/mac/windows can detect which access point is stronger and moves to the alternate channel.
Using apple's "Extend this wireless network" option removes any ability to manually configure wireless channels. I am writing this from memory, so feel free to ask questions and I will track this topic:
Procedure
Setup time capsule as your base station. Do all the setup for your wireless and guest networks. Manually configure the network and change the wireless channel to a specific channel for a/b/g networks (e.g., 3) and n networks (e.g, 167).
Plug your first airport extreme/access point into your wired network. Do not plug it into the "internet" ethernet plug, use one of the 3 ethernet switch locations
Use the airport utility to first configure it to "extend" your wired network.
Then, go in and reconfigure it manually in the airport utility. Choose the option to setup a "new network" and name the network the same as the TC wireless network name, security, etc.
Change the channel from "auto" to a different channel than the TC (e.g., 6 and 137).
Now go to the top tab and click on the "internet" icon
Go to the DHCP tab and change it to "bridge mode." This will tell the AE to not give out IP addresses (the TC will do this for you). If you get an error that the IP ranges conflict, you have not done this
Note that if you have a guest network setup, you will need to set this up on the AE as well.
Now test your airport setup. Take your client (macbook, iOS device) and connect to your network. Move to a spot near the TC and pull up a web page. Keep an eye on the signal strength and beginv moving toward the AE. Refresh the page as you move around. You should at some point see the signal strength increase. Refresh your page again. You should be now connected to to the AE. I have found that Macbooks do a better job than iOS devices because you get an extra signal bar to measure strength, and they have larger antennas which allows you to better measure problems with handoff
Another test you can do is to start backing up on your TC and then test the move. The handoff will truly show you that the TC is handling the process but the AE is relaying to the TC for backup.
If you need to setup another AE, simply follow setups 3-10.
I hope this helps others. I've done this setup 100 times on Linksys devices and although they are cumbersome, they at least allow me to do this setup much more quickly and easily than the apple products.

Importing Snow Configuration to the Airport Extreme Base station

Is it possible to import the Snow's airport saved 'base config' and 'access control list' files to the Airport Extreme Base Station when setting up the extreme? I'm considering upgrading my wireless system. I have 4 XPs and 4 Macs and would prefer not to have to re-enter any of this data or loose any downtime reconfiguring all my computers.

As far as I am aware this is not possible.
However if you configure the Airport Extreme BEFORE you turn off the Snow the downtime should be minimal.
From a security perspective, unless you have Macs running 10.2 or earlier and/or your PC wireless adapters don't support it, all you really need to do is implement WPA for a secure wireless network.
Personally to avoid potential issues I would create a completely new wireless network with a new network name. Some clients have issues with joining a new wireless network with the same network name as a previous network, especially one with a password.
iFelix

Configure protocol with airport extreme base station

Need powerbook g3 wireless internet compatible password. roamabout 802.11b cabletron card does not have wpa password option. There does not appear to be a compatible encryption type to use airport extreme base station with this card.

...should I have AirPort on my iMac turned off or on...
Since you are connected via Ethernet you would turn AirPort off.
Does the connection automatically default to Ethernet, even if AirPort is set "on," because presumably Ethernet is faster.
No. It gives priority based on how they are ordered in the list of network connections.

Can't see External HD through Airport Extreme Base Station

I have upgraded to the Apple Airport Extreme Firmware 7.1. Previously I was unable to see my 2 External HDs that are connected to the base station via a powered USB hub. Both of the HDs are FAT32s. I had hoped the firmware update would resolve the problem. But I am still not seeing the HDs. I connect to the base station wireless through a MacBook.
Any clues/help would be appreciated. I've scanned through several posts and seen people with similar problems and others that can see their HDs but not some files.

I suggest using the following instructions to re-check your AirPort Extreme Card/Antenna cable installation in your G4 iMac just to be sure nothing was missed: iMac (17-inch 1GHz) and iMac (USB 2.0): Customer-Installable Parts Instructions
Also, check that the antenna cable is firmly attached per this Apple Article: http://docs.info.apple.com/article.html?artnum=108039
I have the base station connected to a pc so I can't download iStumbler.
For the PC, you can use NetStumbler instead.
I'm not sure how to check if a signal is being sent through Airport utility.
Instead of the AirPort Utility, you can use the Internet Connection utility to verify signal strength of your base station. To access this utility, just right-click the AirPort status icon in the menu bar, and then, select it from the drop-down menu.

Airport extreme base station no longer recognizes password

Away from house for a week. Came back and none of our iPhones, iPads can connect to wifi network. Airport Extreme base station will no recognize my network password to check settings. Airport Epress will not join network either.

Hi danny_A1A!
I have a couple of articles here that should be able to help you troubleshoot this issue. The first is a quick assist article pertaining to Wi-Fi issues and can be found here:
Wi-Fi Quick Assist
http://support.apple.com/kb/ht1145
We also have another article on troubleshooting Wi-Fi connectivity, and it can be found here:
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Take care, and thanks for visiting the Apple Support Communities.
-Braden

Comcast HSI, AirPort Extreme Base Station issues

Recently, I've been having some connection issues with my Comcast High-Speed Internet and my AirPort Extreme Base Station. I'll be connected fine one minute, and the next my AirPort monitor drops to 2 bars of signal and nothing will connect. Resetting the base station and the modem works about 50% of the time, while just sitting here "dealing with it" works the other half of the time.
I rent my cable modem from Comcast, and I believe it is the Terayon TJ715. I went to the Apple Store San Francisco and had my base station replaced, thinking it was the culprit, but alas, the problem is continuing, only less frequently.
I've replaced all my ethernet cables, tried it with my AirPort Express (which works more often, yet has the same problem occasionally), yet my connection uptime and signal still drops to 2 bars and essentially disconnects.
Even stranger, the computer I have connected to the LAN port seems to work fine even when the computers connecting wirelessly are having issues.
I'm going down to a Comcast Support Center on Friday to (hopefully) replace my modem with a newer model (someone told me that older Comcast modems "kill" AirPort Base Stations), but other than that, any ideas? Anyone have this type of issue with Comcast in the past?
The 3 machines im running are:
Dual-Core 2.3Ghz Power Mac G5 via AirPort
867MHz PowerBook G4 (Titanium) via AirPort
800MHz iMac G4 (Flat-Panel) via Ethernet
Thanks,
Alexis
Dual-Core 2.3GHz Power Mac G5 Mac OS X (10.4.3)

Don,
Thank you for the link. However, it did not seem to solve my issue.
It's not that I haven't been able to connect to the internet at all using wireless. I will be connected fine (all 3 computers connecting to the internet simultaniously) when suddenly, any machine connected via AirPort (specifically my Dual-Core Power Mac G5) will receive two bars of signal and will no longer connect to the internet. The only remedy I've found is to reset both the cable modem and AirPort Extreme Base Station, and this only works about 50% of the time.
I am going to have Comcast replace the modem (and in the meantime, get new Ethernet cables) tomorrow, so hopefully I won't be having this issue anymore, but I'm more curious what may be causing the issue. Have you heard anything about older Comcast modems causing latency issues with AirPort Extreme Base Stations?
Thanks again,
Alexis

When was my airport extreme base station built

Can you tell me when my AirPort Extreme Base Station was built? Its serial number is 6F706F6SVZC. I figure this will help me determine a number of tech items about this model, including what generation it is. Thanks!

It is an express not extreme.. at least according to this.
Serial Number: 6F706F6SVZC
Model:
- AirPort Express (802.11n)
Codename:
- No codename assigned.
Build Country:
- This unit was built in China.
Build Year:
- This unit was built in 2007.
Build Week
- Your device was built in week 6 of that year (February).
Production Nr.:
- This unit was number 1250 to be built that week.

Currently use Airport Express -1st Generation-to access internet -purchased 2014 Airport Extreme base station -can I import Express back up configuration to keep current settings . Or is it best to do new Airport Extreme as a new Network .

Currently use Airport Express -1st Generation-to access internet -purchased 2014 Airport Extreme base station -can I import Express back up configuration to keep current settings . Or is it best to do new Airport Extreme as a new Network .

Just spoke with Cisco about the router. They said the router is compatible with the E1500. They suggested that I contact Apple to see if their default IP address was that same as the router (192.168.1.1). They told me I would have to change it if that was the case. How would I do that?

Why can I no longer print from my Windows XP computers to my Bonjour connected Canon printer thru an Airport Extreme Base Station (f/w 7.6.4, model A1301)?

Something has changed recently and I haven't figured it out. My 2 Windows XP computers are no longer able to print via Bonjour. I have tried removing and reinstalling Bonjour. Upgrading the firmware on the AIrport Extreme Base Station and comparing Port settings from an able to print Windows Vista laptop. Port settings match and Bonjour says it sees the printer...but the communication is not happening between the computer and the networked printer, it times out and produces an error in the print que. Both XP computers have no problem using the internet via the Base Station. One is wired and one is wireless. Thoughts?

Sounds a bit like a problem being discussed in this thread:
http://discussions.apple.com/thread.jspa?threadID=2651093&tstart=0
I suspect some kind of update is at fault. Like you, my printer/base station setup had been working fine until recently.

Airport utility no longer recognizes my Airport Extreme Base Station, which had been set up to extend a wifi network

Hi. In November I set up my airport extreme base station (5th generation I believe) to wirelessly extend the wifi network we use at home to see if it would increase download speeds. Before doing that, I did a factory reset of my airport extreme, and the owner of the airport extreme to which the ethernet cable is attached made changes to his network to allow it to be extended. I folllowed all the directions from the apple support pages, and finally got it to work. I could even access a portable hard drive which I attached to the airport extreme base station being used as the extension. Then a week or so ago I noticed that my laptop would no longer connect to my base station. I did not have time to look into it until this week. Airport utility, either on my Mac or iphone no longer recognizes my base station. My mac is running OS X 10.10.1 and my iPhone is running iOS 8.1.2 I have tried both hard, soft and factory resets of my base station to no avail. The only thing that has changed after doing that, is that when I do a soft reset of my base station, a neighbors airport express appears when it never did before. I can't actually connect to it, but it does try. Then after approximately 5 minutes, it disappears from my list.
Today I went and pulled out my OLD AIRPORT EXTREME base station... you know, the one that looks like a space ship and is running wifi 802.1 b/c? airport utility DOES locate and display that, but airport utility returns a message stating that it cannot be set up by this software. I am attaching an image of that.
Thank you,
John
Does this have anything to do with the fact that 'Back to My Mac' is probably enabled?

I think the initial problem is that your iPhone was connected to an open network that wasn't yours.
Go to Settings > WiFi and "Forget" the network created by that AirPort Extreme, it's older than dirt. Forget your neighbor's network also.
Perform the equivalent actions with your Mac: System Preferences > Network > Wi-Fi > Advanced... Delete every network that appears, including your own.
Then, connect to your own network on all your devices, after which you ought to be able to use any of them and configure your Extreme without any difficulty. You may need to start over with a "hard reset" on both the main AirPort Extreme and the one extending its network.
Does this have anything to do with the fact that 'Back to My Mac' is probably enabled?
Not exactly, but using iCloud Keychain will populate all your devices with the names of preferred networks that any of them connect to, no matter where they are. I don't know why Apple considers that a beneficial feature.

AirPort Extreme Base Station with Modem not recognized by airport utililty,

My Apple M8799LL/A AirPort Extreme Base Station with Modem and Antenna Port is no longer recognized by the airport setup utility, nor will it allow internet connection. Has worked fine until last weekend when I did a full disk utility on all of my drives. Now I get a message, none of your trusted networks are available would I like to join (my network name)? Airport looks fine, can connect locally, lights up as usual.
How can I make it trusted again and get dial up internet to work again?

resetting has worked for months with no return of the problem.

Airport Extreme Base Station and 2wire Modem / Router

I have Yahoo DSL with a 2wire modem / wireless router combo. I have an iMac and a MacBook both running Leopard. I can't seem to get the Back to my Mac feature to work. I'm currently running the trial version of .Mac. I'd like to get a full .Mac account but I want to be sure I can utilize the Back to my Mac feature. If I were to bridge an Airport Extreme Base Station to the 2wire would that solve my issue with Back to my Mac. Additionally I like the idea of being able to plug a printer of external hard drive into the Airport Extreme.
Any advice is greatly appreciated.

I got it to work. I purchased the Airport Extreme Base Station and took the following steps which I found here http://forums.macosxhints.com/archive/index.php/t-68141.html
First connect directly to the 2Wire with the Ethernet cable.
Instructions from 2Wire:
1. Clear the HomePortal to Factory State –can be accomplished two ways
2. Go to http://homeportal/management
3. Click on Resets
4. Click on Reset to Factory State
5. Click Continue
6. Have customer press Hardware Reset button with paperclip (HG products only and BellSouth HWs)
7. Have customer unbend a paperclip
8. Have customer insert paperclip into recess for Hardware Reset button (outlined with Red circle) on back of HomePortal.
9. Hold paper clip in for ten (10) full seconds
Next steps:
1. Go to http://homeportal/management again
2. Click on Configure under Broadband Link
3. Enter VPI 0 and VCI 35
4. Click on Disable PVC Search
5. Set Connection Type to Direct IP
6. Click Submit/Save
7. Have cu go to http://homeportal/management
8. Click on Configure Services
9. Have cu Uncheck Enable Routing
10. Click Submit
Airport configuration:
1. Open the AirPort Admin Utility and select your Base Station.
2. Click Configure and enter your password.
3. Click the Internet tab.
4. Choose PPP over Ethernet (PPPoE) from the Connect using pop-up menu.
5. If required by your ISP, enter your user name, password and service name in the appropriate fields. ( Your name and password is you full email including the @sbcglobal.net part and your email password)
6. Click Update.
7. After the base station restarts itself, quit the AirPort Admin Utility.
If that doesn’t work call apple and they should be able to help with the airport configuration.
Back to My Mac now works. Hope this helps someone else.
Message was edited by: WalrusBoy

Can no longer configure modem in Airport Extreme Base Station

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