Can no longer connect for audio or video chat : Error -8 drama

I've been video and audio chatting to Europe for quite some time with no problem. After installing a new modem (Motorola Surfboard SB5101) I'm now getting the dreaded Error -8 and can not connect for either audio or video. Text works fine.
I've poked around the forums and see some similarities with problems other users are having, but I have to assume my issues have something to do with the new modem, since I've been using audio/video chat for so long without a hassle.
I went through all the usual steps as mentioned in other threads: Firewall is off, Quicktime streaming changed to T1, tried changing the port to 443... Nothing works.
I'm using OSX 10.4.10
iChat AV 3.1.8(v445)
Modem goes to an Airport Express which is wired to my desktop computer.
I get the same results from my MacBook Pro as I do with my desktop so it's not a computer issue.
Upon inviting or being invited the wheels spin a moment and then I get a message saying I left the chat.
And the report is this:
Date/Time: 2007-08-09 14:09:15.107 -0400
OS Version: 10.4.10 (Build 8R218)
Report Version: 4
iChat Connection Log:
AVChat started with ID 886884518.
[email protected]: State change from AVChatNoState to AVChatStateWaiting.
0x457a70: State change from AVChatNoState to AVChatStateInvited.
0x457a70: State change from AVChatStateInvited to AVChatStateConnecting.
[email protected]: State change from AVChatStateWaiting to AVChatStateConnecting.
[email protected]: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
0x457a70: State change from AVChatStateConnecting to AVChatStateEnded.
Chat ended with error -8
Video Conference Error Report:
4.005750 @:0 type=4 (00000000/2)
[VCSIP_INVITEERROR]
[19]
4.005627 @SIP/SIP.c:2447 type=4 (900A0015/2)
[SIPConnectIPPort failed]
2.005101 @SIP/SIP.c:2447 type=4 (900A0015/2)
[SIPConnectIPPort failed]
Video Conference Support Report:
3.506302 @SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.0.1.2;branch=z9hG4bK745ad9d276fb8ac3
Max-Forwards: 70
To: "u0" <sip:[email protected]>
From: "[email protected]" <sip:[email protected]>;tag=524660867
Call-ID: 9a84c4ea-46a3-11dc-8590-fb4ac9af13c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 539
v=0
o=briansack 0 0 IN IP4 10.0.1.2
[email protected]
c=IN IP4 10.0.1.2
b=AS:2147483647
t=0 0
a=hwi:34:2:1249
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12 3 0
a=rtcp:16387
a=rtpmap:3 GSM/8000/1
a=rtpmap:0 PCMU/8000/1
a=rtpID:138569664
m=video 16384 RTP/AVP 126 34
a=rtcp:16385
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 16387 VIDEO 16385
a=pogo
a=fmtp:126 imagesize 0 rules 15:160:120:160:120
a=rtpID:-1522475925
2.506041 @SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.0.1.2;branch=z9hG4bK745ad9d276fb8ac3
Max-Forwards: 70
To: "u0" <sip:[email protected]>
From: "[email protected]" <sip:[email protected]>;tag=524660867
Call-ID: 9a84c4ea-46a3-11dc-8590-fb4ac9af13c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 539
v=0
o=briansack 0 0 IN IP4 10.0.1.2
[email protected]
c=IN IP4 10.0.1.2
b=AS:2147483647
t=0 0
a=hwi:34:2:1249
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12 3 0
a=rtcp:16387
a=rtpmap:3 GSM/8000/1
a=rtpmap:0 PCMU/8000/1
a=rtpID:138569664
m=video 16384 RTP/AVP 126 34
a=rtcp:16385
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 16387 VIDEO 16385
a=pogo
a=fmtp:126 imagesize 0 rules 15:160:120:160:120
a=rtpID:-1522475925
2.005780 @SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.0.1.2;branch=z9hG4bK745ad9d276fb8ac3
Max-Forwards: 70
To: "u0" <sip:[email protected]>
From: "[email protected]" <sip:[email protected]>;tag=524660867
Call-ID: 9a84c4ea-46a3-11dc-8590-fb4ac9af13c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 539
v=0
o=briansack 0 0 IN IP4 10.0.1.2
[email protected]
c=IN IP4 10.0.1.2
b=AS:2147483647
t=0 0
a=hwi:34:2:1249
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 16386 RTP/AVP 12 3 0
a=rtcp:16387
a=rtpmap:3 GSM/8000/1
a=rtpmap:0 PCMU/8000/1
a=rtpID:138569664
m=video 16384 RTP/AVP 126 34
a=rtcp:16385
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 16387 VIDEO 16385
a=pogo
a=fmtp:126 imagesize 0 rules 15:160:120:160:120
a=rtpID:-1522475925
1.505465 @SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP m.0:40941;branch=z9hG4bK3298135216491829
Max-Forwards: 70
To: "u0" <sip:[email protected]>
From: "[email protected]" <sip:[email protected]>;tag=1327194736
Call-ID: 9953701c-46a3-11dc-8590-a9eff06413c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]:40941>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 545
v=0
o=briansack 0 0 IN IP4 m.0
[email protected]
c=IN IP4 m.0
b=AS:2147483647
t=0 0
a=hwi:34:2:1249
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 40947 RTP/AVP 12 3 0
a=rtcp:40949
a=rtpmap:3 GSM/8000/1
a=rtpmap:0 PCMU/8000/1
a=rtpID:138569664
m=video 40943 RTP/AVP 126 34
a=rtcp:40945
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 40949 VIDEO 40945
a=pogo
a=fmtp:126 imagesize 0 rules 15:160:120:160:120
a=rtpID:-1522475925
0.505163 @SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP m.0:40941;branch=z9hG4bK3298135216491829
Max-Forwards: 70
To: "u0" <sip:[email protected]>
From: "[email protected]" <sip:[email protected]>;tag=1327194736
Call-ID: 9953701c-46a3-11dc-8590-a9eff06413c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]:40941>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 545
v=0
o=briansack 0 0 IN IP4 m.0
[email protected]
c=IN IP4 m.0
b=AS:2147483647
t=0 0
a=hwi:34:2:1249
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 40947 RTP/AVP 12 3 0
a=rtcp:40949
a=rtpmap:3 GSM/8000/1
a=rtpmap:0 PCMU/8000/1
a=rtpID:138569664
m=video 40943 RTP/AVP 126 34
a=rtcp:40945
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 40949 VIDEO 40945
a=pogo
a=fmtp:126 imagesize 0 rules 15:160:120:160:120
a=rtpID:-1522475925
0.004892 @SIP/Transport.c:1218 type=1 (00000000/0)
[INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP m.0:40941;branch=z9hG4bK3298135216491829
Max-Forwards: 70
To: "u0" <sip:[email protected]>
From: "[email protected]" <sip:[email protected]>;tag=1327194736
Call-ID: 9953701c-46a3-11dc-8590-a9eff06413c4@lip
CSeq: 1 INVITE
Contact: <sip:[email protected]:40941>;isfocus
User-Agent: Viceroy 1.2
Content-Type: application/sdp
Content-Length: 545
v=0
o=briansack 0 0 IN IP4 m.0
[email protected]
c=IN IP4 m.0
b=AS:2147483647
t=0 0
a=hwi:34:2:1249
a=bandwidthDetection:YES
a=iChatEncryption:NO
m=audio 40947 RTP/AVP 12 3 0
a=rtcp:40949
a=rtpmap:3 GSM/8000/1
a=rtpmap:0 PCMU/8000/1
a=rtpID:138569664
m=video 40943 RTP/AVP 126 34
a=rtcp:40945
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:15
a=RTCP:AUDIO 40949 VIDEO 40945
a=pogo
a=fmtp:126 imagesize 0 rules 15:160:120:160:120
a=rtpID:-1522475925
0.000000 @:0 type=2 (00000000/22)
[VCVIDEO_OUTGOINGATTEMPT]
[4]
Video Conference User Report:
Binary Images Description for "iChat":
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0x5ed8000 - 0x5f2dfff com.DivXInc.DivXDecoder 6.0.0 /Library/QuickTime/DivX 6 Decoder.component/Contents/MacOS/DivX 6 Decoder
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0x5fa2000 - 0x5fccfff com.apple.iSightAudio 7.2 /Library/Audio/Plug-Ins/HAL/iSightAudio.plugin/Contents/MacOS/iSightAudio
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0x419b0000 - 0x419effff com.apple.QuickTimeFireWireDV.component 7.2 /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x8fe00000 - 0x8fe52fff dyld /usr/lib/dyld
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0x90ae9000 - 0x90b59fff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90b6f000 - 0x90b81fff libauto.dylib /usr/lib/libauto.dylib
0x90b88000 - 0x90e5ffff com.apple.CoreServices.CarbonCore 681.15 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90ec5000 - 0x90f45fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x90f8f000 - 0x90fd1fff com.apple.CFNetwork 129.21 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x90fe6000 - 0x90ffefff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
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0x913ea000 - 0x913f2fff libbsm.dylib /usr/lib/libbsm.dylib
0x913f6000 - 0x9141efff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
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0x919b9000 - 0x919fffff com.apple.ImageIO.framework 1.5.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
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0x929ff000 - 0x92aedfff libiconv.2.dylib /usr/lib/libiconv.2.dylib
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0x92fb2000 - 0x92fb2fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92fb4000 - 0x92fc8fff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92fe0000 - 0x92ff0fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92ffc000 - 0x93011fff com.apple.securityhi 2.0 (203) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x93023000 - 0x930aafff com.apple.ink.framework 101.2 (69) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
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0x93135000 - 0x9319bfff com.apple.htmlrendering 1.1.2 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x931cc000 - 0x9321bfff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x93249000 - 0x93266fff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x93278000 - 0x93285fff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x9328e000 - 0x9359cfff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
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0x94789000 - 0x94798fff com.apple.CoreGraphics 1.258.75 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
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0x947f3000 - 0x9480cfff com.apple.CoreGraphics 1.258.75 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94813000 - 0x94b32fff com.apple.QuickTime 7.2.0 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x94c16000 - 0x94c87fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x94dfc000 - 0x94f2cfff com.apple.AddressBook.framework 4.0.5 (487) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94fbe000 - 0x94fcdfff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94fd5000 - 0x95002fff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x95009000 - 0x95019fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x9501d000 - 0x9504cfff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x9505c000 - 0x95079fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x953bf000 - 0x9542efff com.apple.Bluetooth 1.7.14 (1.7.14f14) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x95792000 - 0x95820fff com.apple.WebKit 419.3 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x9587c000 - 0x95911fff com.apple.JavaScriptCore 418.6.1 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x9594e000 - 0x95c5bfff com.apple.WebCore 418.23 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x95de4000 - 0x95e0dfff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x97197000 - 0x971b6fff com.apple.vecLib 3.2.2 (vecLib 3.2.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97827000 - 0x9784cfff com.apple.speech.LatentSemanticMappingFramework 2.2 /System/Library/PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/La tentSemanticMapping
0x978cd000 - 0x9798efff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x979b9000 - 0x979bafff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLSystem.dy lib
0x979bc000 - 0x979c9fff com.apple.agl 2.5.6 (AGL-2.5.6) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x97b28000 - 0x97b29fff com.apple.MonitorPanelFramework 1.1.1 /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x982c5000 - 0x983ecfff com.apple.viceroy.framework 273.7.12 /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference
0x98ba5000 - 0x98ba8fff com.apple.DisplayServicesFW 1.8.1 /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
0x98df3000 - 0x999b9fff com.apple.QuickTimeComponents.component 7.2 /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x9a49c000 - 0x9a4a7fff com.apple.IMFramework 3.1.4 (429) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x9a4b2000 - 0x9a60bfff com.apple.MessageFramework 2.1 (752.2) /System/Library/Frameworks/Message.framework/Versions/B/Message
Any brilliance on the matter would be greatly appreciated.
Thanks!
B.
Message was edited by: Brian Sack

Hi Brian,
I am not sure the Surfboard routes either.
It is not in this list http://portforward.com/routers.htm which is where we start for most people.
A little of what we are talking about.
DHCP is a way that so called server in routing devices hands out IP addresses.
You Mac will be getting one from the Airport.
You can look it up on your Mac in System Preferences > Network.
Pick the connection method from the second drop down and then the TCP/IP tab in the next section.
The IP is listed, Whether is asking for a DHCP given IP, A Subnet Mask, DSN servers (if your lucky) and the "router" IP
With an Airport Router you are likely to get an IP that starts 10.0.1.x and the "Router" is at 10.0.1.1
If connected direct to the modem the the "router" is the modem. In the case of some cable connections it will pass through the Public IP given to you by the ISP
On the whole Cable modems do not route but it is not exclusive.
IF it does not route and you connect directly to it then the IP will show may be you Public IP seen here http://myip.dk/
Next bit.
Now all ports below the number 1024 are normally open in all routers and modems that route.
Web browsing and Mail apps tend to use ports below this figure which is why any routing device will work and get you on the Net no matter how they are set up.
Applications like IM ones like iChat and On-line games use ports above this 1024 threshold and as a consequence need ports to be allowed or opened.
Next Bit.
Certain apps like iChat like the LAN and the ports open to be very Linear. In fact iChat is fussy about how many times it has to go through devices that all do NAT Based methods of opening the ports.
These methods are Port Forwarding, Port Triggering and DMZ (which is an extreme form of Port Forwarding).
Because of the way routers allow the routing and Addressing info through even from another routing device then the computer can have two IP address (one from the modem and one from the Router).
See the Second pic This means the computer sits in two subnets on your LAN.
The normal way of telling this in an iChat log is to look for the change in ports that showed up in your Log.
SO far the above infers what you can do using System Preferences > Network to find out if both device are routing.
I am not sure that the surfboard is.
I think the idea that the ISP is doing something to the packets is the problem.
Read the whole of this page http://www.ralphjohnsuk.dsl.pipex.com/page4.html if you want to know more. It starts with the Mac Firewall but goes on to the stuff listed above.
7:18 PM Friday; August 10, 2007

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    When I use "Connect to Server" and enter the AFP address of the 10.5.8 machine, I get a full list of "available" shares, but if I select one of the FireWire volumes, I just get a spinning "rosette" for several minutes and then a failure message. I also have an OS 9 machine that I can no longer connect to on the same network.
    I already read the "Connecting to Legacy Systems" notice and still no joy after following the instructions.
    Can anyone help?
    Thanks!
    Jon

    No NAS other than an Apple one includes native support for AFP. They all use an open source package called Netatalk that is junk. Many years ago Apple deprecated the old security modules that Netatalk uses.
    The easiest solution is to hack up Lion so that it will connect with the old security protocol. Do a search for "lion dhx2" or something like that. Another option is to update your NAS to a version of Netatalk that includes support for DHX2. That is easier said than done. Netatlk isn't as "open" as other open source packages.

  • Apple TV can no longer connect to network after upgrade.

    I had heard that lots of people were affected with this problem with the software upgrade before this one so I deliberately waiting until this one came out before taking a chance. I was wrong.
    After updating to 4.4. (3140) I can no longer connect to my network. It says there was a problem and gave the error messaged number: (5) in brackets.
    I've had nothing but problems with both Apple TV's that I have owned, version 1 and this new version 2. I've a good signal from my router and I've used three different ones over the time I've had the two apple tvs.
    Anyone got any ideas.
    I can't connect the apple tv directly because they are too far apart in the house. I can only connect by wifi.
    There is nothing wrong with my wifi because I'm connected to it fine though my imac, iphone and ipad and laptop, (not all at the same time)

    Ok, here's a solution, courtesy of our friends at AppleCare.  
    Unplug the router for 90 seconds.
    I was running ATV2 with a Time Capsule.   The TC thought the ATV was still connected using its former IP address so wouldn't let it reconnect with a new one.
    Hope this works for anyone else with same problem.

  • How can I get netflix streaming audio, the video is fine but the audio coming through is from the TV(dish)

    how can I get netflix streaming audio, the video is fine but the audio coming through is from the TV(dish)

    It's exactly as I stated. Whenever I try to drag these kinds of loops (ESX24 / software instrument loops? the ones marked in green with the white music note next to them) from the loop browser into the timeline a message comes up saying Audio Not Found for that loop.  And a new track is created automatically when loops are dragged into the timeline, so I'm not creating some other random / synth instrument track so I'm not sure  what the deal is... But perhaps I'll try creating a software instrument track first and then drag the loop into that track and see what happens - maybe there's something with the default settings that automatically creates audio tracks whenever loops are imported?

  • Help! My Sony Ericsson T715A can no longer connect to my PC (Windows 7) in phone mode...

    Sony Ericsson T715A: I can no longer connect in to my PC (Windows 7) in phone mode; so I can no longer sync contax, calendar, tasks etc. with MS Office Outlook. Also cannot back up phone, or
    update software. Can only drag files out into Explorer folders. When I connect the phone, it has to be on. Instead of going right to phone/PC mode, I get a message on it saying "Phone functions are
    not available in File Manager mode. Continue?" I say yes, whereupon the phone seems to restart, & then the Microsoft Autoplay folder comes up, or else I can find it in "devices and printers." R-
    click the icon, "properties" Identifies it only as a generic Microsoft device. I tried running the computer troubleshooter on it, which came up w/nothing.
        After some period of time I will notice that the phone either rings and I can answer it, or it has stopped recharging, and the icon has disappeared from the PC.
        I had the 2007 version of PC Suite and PC Companion, and when I tried to install it on my 2010 PC w/ Windows 7 it said not compatible. I downloaded an update for that software from the SE site, but it didn't help. Then I ran the compatibility wizard in Windows 7 for PC Suite. Still no luck. I got a tip from an SE forum to uninstall all that software and download a certain package and start fresh. I am about to try that.
        Here is my question:
    ALL T HIS TIME I have still been using the OLD SIM card from my SE ZZ710i in the newer phone. I figured it works; why not preserve the newer one from wear & tear as long as poss.
    Now, it has been a while since I synched or backed up my phone. I hate to lose everything on it/the SIM card. If I install a whole new version of SE PC Suite, is it going to somehow overwrite or not work at all with my
    old SIM card? Must I insert the NEW SIM 1st, & sacrifice whatever data is on the old one, before trying the new desktop software and updateing the phone?
    As for updating the phone, which I realize wipes out data, it might be necessary.. I noticed in some Event log or other that some SE-related working file called EMMA was deleted recently, I don't know why. Anyone know anything about that?
      Phew. The End. Here's hoping.
    Message was edited by: Andifox

    Dr Chris:
    Thanx for answering my Q of a month ago. As you can see from my post of 18 minutes ago, things have gone from bad to worse under my neglectful eye.
    To answer your answer:
    a. I WAS using a NEW USB cord when I posed the question.
    b. I've now downloaded the update service. I can try updating the phone from its File manager state. I'm just afraid whatever data is on it will get wiped, no?
    Point of order:
    If I've had an answer - or more than 1- to my question, but I still need to discuss it- should I Check the "Yes my question has been answered" box? I did not, here, because I thought it might result in my further questions dropping off the radar for forum experts. Please advise... \\Butter F

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