Can no longer send or receive text messages

Question

Hi, I'm new to this but here i go. I have a 3GS Iphone that has the latest update. Recently the plan i had was a family plan and just a few days ago i split the two phones that was on my plan to be two separate plans (accounts). The other phone that was on my plan texts and receives texts perfectly, but as for my phone i cannot. I compose the text and send it but it never reaches the person. Also people call me asking why i am not texting them back so that means i cant receive texts either. I restored my phone twice already, one i restored it as my original phone then as a brand new phone and i still cannot receive or send texts. I havent gone to an apple store yet because they are closed right now but if someone knows how to fix this please let me know. Thank you, i appreciate it.

Answer 1

Hi,
Initially it sounds like a setting with your carrier and the plan the iphone is on is not enabled for text messages by your carrier.
With the phone in a 'new' state and not working again indicates that it is probably a carrier issue.
Questions for you;
1. Was the iphone being used before the plan changed and was it sending and receiving texts fine then?
2. Did you receive a new SIM car for one or both of the phones when the plans changed?
3. If you swap the SIMs between the phones, does the issue follow the phones or does now the other phone have trouble with the texting?
If when swapping the SIMs the problem follows the iphone, then there maybe some problem with the phone.
If when the SIMs are swapped and the problem does not follow the phone, then the problem is with either the SIM or the carrier settings.
Hope this helps