Can Not Install Photoshop Elements 12: Error
When I try to install Photoshop Elements 12 I get an error early on in the install.
Installing on Mac. OS 10.8.5.
The log is...
Exit Code: 15
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
ERROR: Media DB Error : 12
What causes this error and how can I fix it.
Thanks..
Rob
Hi GreatPhotography,
Thanks for sharing the files. The media_db file in the folder you shared is empty (it is just 1 KB in size). So, something has gone wrong corrupting the file. Do you have Casper Sky installed on your machine or any other third party software that you think might have caused this damage?
Just to be sure that this couldn't be a copy paste error, would you please check the size of the media_db.db file in the following path on your machine:
"/library/Application Support/Adobe/caps"?
If it is sure that the afrementioned file is corrupted, then installation/uninstallation of any adobe product could cause you trouble. Then, our options are:
1. Uninstalling adobe products & installing again on a cleaned up machine & take a back of the required folders for any such future instance
2. rename this folder and try intsalling PSE 12 & live with install/uninstall problems of rest of the products; the corruption of this file might also mean issues with updates for some.
thanks.
~ Shefali
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