Can not restore to factory defaults with cd

I am working on a Satellite A215-S7416 that had a unrecoverable virus problem. Trying to restore back to factory defaults with the 2 restore cd's and I get an error: 0A-0224-0000, Cannot copy files. Is my HDD bad? If it is, how do I get warranty service taken care of?

Here is the exact error from the Toshiba Recovery Error:
An error has occurred.
ERROR: 0A-0224-0000
File copy failed'
Please check (OK) to turn off the computer.
The restore cd's had not been opened up prior to doing this restore. Is there a way to get a copy of these cd's? Thanks.

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Can't restore to factory default

Hi All,
Not sure if this is the proper place to post this, but I can't find any leads on the web to fix this. I have a Thinkpad Edge 15 running Windows 7 64 and it's quite the mess. I am trying to restore it to back to a factory fresh image but am having all kinds of problems.
First I boot to Rescue and Recovery and before I get any options I get a python error and it won't go any further.
Then I created the media to do it via RnR after booting in safe mode, it creates a boot CD disc and 2 data DVD's. When I try to boot with the initial CD I get a Windows Boot Manager error 'Status: 0Xc000000f The boot selection failed because a required device is innaccessible'
I tried upgrading to RnR 4.5 but I get an error stating that it's not for this laptop (even though the readme file specifically says for Thinkpad Edge 15'
I then installed the latest version of RnR 4.3, it errored out the first time, then seemed to install but that doesn't work at all now.
So I am kind of stuck. I have the Q: and S: drive so I don't know what the problem is for that boot CD.
Any ideas on how to bring this laptop back to the factory install?
Thanks in advance.

not sure if you ever figured this out but i need a little more information to properly diagnose. first off though, the last comment is correct that the Windows product key on "newer" models of Lenovo laptops are only located in two spots. 1.) the bottom of the laptop (which in time is heated up wears off and 2.) under the battery resolving the previous problem. ok back to the information. did your laptop come with the 64bit version from the factory? have you upgraded or replaced any hardware in or on the laptop at anytime? including any factory replacements or upgrades at anytime? if so what? has the laptop ever ran extremely hot at anytime or hot enough to shut itself down? has the laptop ever run or been powered on with the bottom panel removed? have you tried a different brand of cd/dvd to make the recovery disk set? have you tried recovery from an external HDD/SSD or USB flash drive? Are you trying to recover the laptop, when attempting recovery and making the disk set, with a built in optical drive or an external unit? those are all just a few basic techy questions i would be asking myself and basic troubleshooting steps i would try first. if i were to GUESS from what little information provided, and nothing else, it looks to be a hardware issue... good luck and hoping you have already resolved your issue or are able to resolve from this forum.

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Here's the instructions if you have the discs.
Mac OS X: Changing or resetting an account password
http://support.apple.com/kb/HT1274?viewlocale=en_US
Changing your administrator password
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh655.html
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1. boot computer and hold the "apple" key and the "s" key.
2. wait for terminal show
3. release keys
4. type without the quotes: "/sbin/mount -uaw"
5. press enter
6. type without the quotes: "rm /var/db/.applesetupdone
7. press enter
8. type without the quotes: "reboot"
9. press enter
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Also, without the discs, look at Mac OS X Tip - No Password, No Root, No CD? No Problem.
http://www.macobserver.com/tip/2003/06/16.1.shtml
Here is a way to get around not knowing the admin password on Macs.
To reset your OS X password without an OS X CD you need to enter terminal and create a new admin account:
   1. Reboot
   2. Hold apple + s down after you hear the chime.
   3. When you get text prompt enter in these terminal commands to create a brand new admin account (hitting return after each line):
          * mount -uw /
          * rm /var/db/.AppleSetupDone
          * shutdown -h now
   4. After rebooting you should have a brand new admin account. When you login as the new admin you can simply delete the old one and you’re good to go again!
Not sure is this will work on a Mac running OS 9.
 Cheers, Tom

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Can not restore to factory defaults with cd

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