Can not retrieve my password using my email address nor birthday as security question, can not access my purchases to update them even if I creat a new account with same email address, what can I do?

Has anyone had an issue with password and not been able to retrieve it using email nor answering security questions? This is my case, I tred to do both, I do not get any email from Itunes to let me know how to do. If I try to reset it using my security question, which was my birthday, does not work either. I believe someone changed everything for me and I do not know what to do because in oder to update all my purchases I need my original account. I just created one using same ID and e-mail address, all successful, but it does not mean that I'm able to retrieve all my prurchases because it's a new account...Please, any idea, I appreciate your comments and/or feedback, Thanks!!!

Content and Apple IDs -
Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. You will never be able to access your content bought with one Apple ID with a new Apple ID.

Similar Messages

  • HT5622 I was making new Apple ID with my other Email on iTunes, but I canceled the process on payment page. After a while i went to make a new ID with same Email but it says the Email is already in use! what should i do?

    I was making new Apple ID with my other Email on iTunes, but I canceled the process on payment page. After a while I went to make a new ID with same Email but it says the Email is already in use! what should i do?

    You will need to try changing the email address on the first account and see if you can then re-use it on a new account - you can try changing the email address via http://appleid.apple.com or by logging into it via the Store > View Account menu option on a computer's iTunes (if you don't have a spare email account then you can create one via http://gmail.com or http://hotmail.com)

  • When I create a new account with same password is ...

    Over the course of inactivity it happened that I forgot my passwords. I did not request a reset but created a new account with the same e-mail. Can I have several accounts with the same e-mail? And if so, how do I request a reset of password for a specific username resp. account? I would like to keep the old user accounts for several reasons. But requesting a reset via e-mail will do so on my newest account for which I know the password.
    Am I trying to do something impossible?

    as far as I remember, accounts are tagged as inactive after 6 months of no activity.  
    In your case, I think you may need to contact customer service for further assistance.
    Just click the link below to see the instructions on how you can get in touch with the Support team ;
    https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
    CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
    MORE TIPS, TRICKS AND UPDATES AT
    skypefordummies.blogspot.com

  • HT5787 I updated my ipad but when I went into dragonvale it no longer recognized me and made me create a new account. As a result I can no longer access my park. I have tried to go into the Game Center to restore my park but i do not have any options.

    I updated my ipad but when I went into dragonvale it no longer recognized me and made me create a new account. As a result I can no longer access my park. I have tried to go into the Game Center to restore my park but i do not have any options to restore my old login/ account. Any tips?

    Buying a bag of coins might help...

  • HT204088 When trying to update an app, it partially downloads and then displays the message "unable to download item" Please try again later. This happens on any app I try. I have tried deleting the app and reinstalling with same results. What can I do?

    When trying to update an app, it partially downloads and then displays the message "unable to download item" Please try again later. This happens on any app I try. I have tried deleting the app and reinstalling with same results. What can I do?

    I have the same thing happening on my iPod Touch 5th gen. Been happening for at least a month. I have updated to the most recent version of iOS which hasn't solved the issue. Must be a bug that they didn't get around to resolving yet, a year later. Really annoying to have it pop up when you are in the middle of a game though.

  • Multiple accounts with same email can't acces original account

    ok, so i created a new skype. I was messing with skype account on my desktop and wound up unlinking and re linking the account basically i made 2 extra accounts and they have my live: random.namehere_1 and live: random.namehere_2 and i cant log into my original one anymore also when i try to do a recovery it says i have 2-3 skype accounts on my email and i cant log into my accounts by typing in the live:random.namehere and the  password it just says ooops something went wrong basicallly saying the pw and account name are wrong when they arent i made sure of it. so how do i eliminate the cloned accounts and log into the main one.  

    Actually this morning I was able to log on the account from an iPad with no fuss but the pc refuses to sign in^^^!???! "Skype couldn't connect" - What is going on???
    I also found out that I could sign in via a browser but not via skype program... So I uninstalled it and installed it again and it's working now...
    I have now changed the email so I don't have 3 accounts with the same primary email as Skype seems to not being able to handle multiple accounts with same email!!!

  • I cant access my account as I tunes says no one with my e-mail address exists. If I try to create a new account with my e-mail address, I am told this address is already in use?

    I have had an account for some time. I tried to log on yesterday to be told my credetials were wrong. I tried to reset my password but get 'your session timed out' message after less than 30 seconds! (happened 4 times). I then tried to access my account with my e-mail address. I am tols that there is no account with thaqt e-mail address, but if I try to create a new account with my e-mail address, I am told that address is already in use. To get to this community page I have had to create a new account with a new gmail address. I want to get to my main account as I have credit on that one. Please help?
    gerryfrom hatfield.

    Hello gerryfromhatfield,
    There is a process, an article about how to find your apple id and get access to it. It is named Apple ID: Finding your Apple ID found here: http://support.apple.com/kb/HT5625?viewlocale=en_US
    You start at the top, and work your way down.
    If you can't remember your Apple ID, you can find it by using the password retrieval process at My Apple ID. Follow these steps to recover your Apple ID name:
    Go to My Apple ID and click "Find your Apple ID."
    Complete all the required fields that might be associated with your Apple ID.
    Note: If multiple email addresses have an Apple ID, select your current or most recently used email address.
    All the best,
    Sterling

  • I create my apple Id but the email for verifying didnt send! It doesnt workout! and  Icant create the  new one with my email address

    I create my apple Id but the email for verifying didnt send  because of that It doesnt workout! and  Icant create the new one with my email address! what can I do?

    annray wrote:
    I have changed my apple ID as I have a new email address. This was changed but when I go to the store to buy an app or my email it tells me I have the wrong password as it is still showing my old ID.
    Anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
    Apple ID FAQs  >  http://support.apple.com/kb/HT5622
    annray wrote:
    How do I change this on my handset and ipad?
    Settings > iTunes and App Store > Apple ID = Sign Out...
    Then Sign In using the preferred Apple ID.

  • ITunes is updated and works fine and I am able to log onto my account. When I go to purchase a song, I get the error message "Your Apple ID has been disabled". I've tried different methods: changing passwords, making a new account with another email addre

    iTunes is updated and works fine and I am able to log onto my account. When I go to purchase a song, I get the error message "Your Apple ID has been disabled". I've tried different methods: changing passwords, making a new account with another email address, and emailing itunes tech support. I am curious as to how many others have been experiencing the same issue. When I googled the error, it seemed like it was happening extremely often with many people.
    We all love their products, but they always come with a lot of issues and horrible customer support.
    My apple Id is [email protected]

    My Iphone 4 is telling me the same thing and I believe I figured out what the problem is.  I had some fraudulent charges on my itunes account, so I call my bank and disputed the charges.  Right after I did that, I started getting the message "Your apple ID has been disabled."  I just realized today that the charges are not fraudulent, they are "in app purchases."  One of my daughters downloaded the game Top Girl which is FREE, but in the game Top Girl you use money in the game to purchase things.  It just so happens that the money you use to purchase things is real money MY Money!!!.  My daughter thought she was using play money in the game and had no idea she was using real money.  She spent $106.00 buying stuff.  Now I have to call the bank and tell them to release the hold and pay Itunes.  I'm hoping this solves the problem.  Here is the link to learn how to disable "in app purchase" on your iphone or ipad.
    http://www.ikidapps.com/2010/12/parents-avoid-accidental-app-purchases-how-to-tu rn-off-in-app-purchasing.html

  • HT4897 I created an alias precisely because I wanted to make it the new default name and then quickly realized it wasn't possible. How long after deleting the alias will it become available again so that I can create a new account with it?

    I created an alias precisely because I wanted to make it the new default name and then quickly realized it wasn't possible. How long after deleting the alias will it become available again so that I can create a new account with it?
    I'm trying to make iCloud mail my primary email but I'm concerned that I may have lost the perfect email address forever.

    I have the same problem. After our wedding I've created an alias ([email protected]) to my actual AppleID Account ([email protected]). Now I'd the idea to delete the alias and my actual AppleID to create a new AppleID with ([email protected]).
    Is there really no possibilty to do this?
    Thanks in advance for quick and positive feedback.

  • Multiple accounts with same email

    I have multiple accounts with same email
    The one that has all my contacts is the one attached to FB but for some odd reason I can no longer access this specific account
    When I try to reset my password, it only keeps asking me to change my FB password
    Once I try logging in on Skype, it keeps asking my FB to connect to the other 2 Skype accounts, completely diffente usernames
    I am only interested in the one that originally connected to my FB as it has all my contacts
    As my other 2 accounts are my old Skype accounts and have my old contacts from years ago

    Actually this morning I was able to log on the account from an iPad with no fuss but the pc refuses to sign in^^^!???! "Skype couldn't connect" - What is going on???
    I also found out that I could sign in via a browser but not via skype program... So I uninstalled it and installed it again and it's working now...
    I have now changed the email so I don't have 3 accounts with the same primary email as Skype seems to not being able to handle multiple accounts with same email!!!

  • HT2589 i have another account that has money in it already  but i had forgotten my security answers so i created a new account with a recovery email but my money is not added into my new account. how can i recover the money and added to my new account

    i created a new account because i had forgotten my security answers. now the problem is that the money i had in my other account wasnt transffered to my new account, even thou i put in a retreive  email address into my new acount. how can i tranffer the money into my new account?

    You can't transfer a balance from one account to another account, it can only be used on the account that it was originally redeemed onto.
    If on your old account you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address on it then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • Hi! I have 2 Apple IDs but cant log in one. Says info doesnt match. Choosing to receive email, but email is not comming too. Trying to create a new id with old email-denies becuase it is existing. How can I get into old AppleID? Have few expensive apps.

    Could it be so that I have deleted the old AppleID? All applications are still on the device, but I cant get them on new device. When I try to create a new id with an old email, it doesnt allow saying that the address is already occupied. It means the ID exists, but I cant get in... (I was trying to change address, just dont know if I succeed or not.)
    Thank you in advance

    So For everyone that is having the issue of iCloud asking for an old email there is a very simple fix, as long as its a simple switch from one email to another on one apple ID account.
    1. Sign into appleid.apple.com with your current ID.
    2. Edit the primary email to the one requested. (You DO NOT need to verify the old email.)
    3. Sign out of iCloud on any device using the old ID.
    4. Edit the primary email (on appleid.apple.com) back to the desired email address.
    5. Verify that email address.
    6. Sign into iCloud with the correct email.
    As for anyone that is unable to verify their account due to not receiving the verification email, contact apple support for further assistance.

  • Two accounts with same email address: TROUBLE!

    In experimenting with accounts (to solve a problem involving connecting to different ISPs at different times), I wound up creating a second account with the same email address as my regular one. These were POP accounts. When I realized that wouldn't help me, I deleted the second account. To my surprise, Mail deleted all of my inbox, sent mail and trashed mail. It still showed many, many mails (in those places) with the indication "you must reconnect to the server", but in fact I rebuilt the mailboxes and the mails were truly gone. I think Mail shouldn't have permitted the second account to be created in that way. Loss of mail is pretty serious, and there was no indication to me that I was doing anything wrong. I hope this is fixed in the next version.

    I don't know a workaround for that other than to use a different address for the calendar share.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • The button to create a new account with iChat does not appear

    I've been trying to create a new account .mac from iChat, but the button does not appear, can you help please?
    Thank you
    Ivan

    Hi,
    The @mac.com Registration is Here
    You are right that there was a Button in iChat and iChat 5 that when @mac.com was selected as the type would then sned you off to that page (in iChat 5 the AIM option and using the Button took you to the AIM registration)
    Soon after Apple brought this to iChat 5 then AIM moved their Registration page making the Link useless.
    For some reason Apple also removed the ability in iChat 5 to go to the @mac.com site
    The Button is absent (rather than "Missing") in iChat 6 and Messages beta.
    The AIM registration Page is Here
    ON the @mac.com site keep the password to 16 characters or less (The AIM server limits)
    You cannot use another Email to link to the @mac.com name that is already in use with an Apple ID
    10:03 PM      Thursday; June 21, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

Maybe you are looking for