Can not send e-mails after iOS5 upgrade

I upgraded my wifes iPhone to iOS 5. After the upgrade she can receive e-mails but can not send them. All the composed e-mails end up in her outbox. I click on the error and it says "The connection to the outgoing server "smtp.***.com" failed. Additional Outgoing Mail Servers can be configured in Setting>Mail, Contacts, Calenders."
Anyone have any suggestions?

Go to Settings => Mail,Contacts,Calenders => select the account and may have to click account again => should be viewing username and password, Scroll down and Select - Outgoing Server => Tap on Primary Server => try entering Username and Password in there even though it says optional... Also try port 25 if that doesn't work and try toggling SSL on/off if that doesn't work.

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How I fixed the "can't send e-mail after upgrade to 10.5.6" problem

Like many of you I couldn't send e-mail after the upgrade. After trying everything including re-install combo update, delete and resetting profile, etc. the thing that made it work was:
1. custom set the outgoing server port number to 25 (for Verizon, ask your ISP the output port number)
2. ensure the password authentication is set for outgoing e-mail.
Goto account setting, "Outgoing Mail Server (SMTP)", select "Edit Server list"
Under "Account Information" make sure "Description" is blank (as suggested in other posts)
Under "Advance Information", select Use Custom Port: type in the port number
On Authentication, select password, type in user name and password as in "incoming Mail Server"
Save it and test if it works.
It seems selection of the default outgoing port has some problems, even though 15 is one of the three defaults.
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I just switched to Roadrunner and am having the same "can't send email" problem. I have done what you suggested, but the problem persists. I did note that in my outgoing mail server box it says: smtp-server.wi.rr.com:jzelinger3 (Offline). I'm not sure where the "Offline" is coming from or why it is there. Any suggestions? I performed the following Terminal tests with a tech. support person from Roadrunner:
Last login: Wed Jan 21 19:36:52 on console
CPE-75-86-226-41:~ joan$ telnet pop-server.wi.rr.com 110
Trying 71.74.56.78...
Connected to pop-server.wi.rr.com.
Escape character is '^]'.
+OK POP3 server ready.
user [email protected]
+OK please send PASS command
pass laikatess
+OK [email protected] is welcome here
telnet smtp-server.wi.rr.com 25
-ERR Invalid command; valid commands: CAPA, DELE, LIST, LAST, NOOP, RETR, RSET, STAT, TOP, UIDL or QUIT
This is very frustrating.
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Hey there mikeneiris,
It sounds like you are not able to send any emails because the account is showing as offline. I recommend these steps from the following article to help you get that going again:
Mail (Mavericks): If a mailbox is offline
http://support.apple.com/kb/PH14925?viewlocale=en_US
To take an account online, click the lightning bolt icon. Or choose Mailbox > Online Status > Take [account name] Online, or Mailbox > Take All Accounts Online.
If you can’t take an account online, make sure you’re connected to the Internet. If a warning icon appears after the account name, click it for more information.
Use Connection Doctor
Some mailbox names can appear dimmed if you don’t have permission to access them, such as “public” mailboxes on a server, or if the mail server is unavailable.
Thank you for using Apple Support Communities.
All the best,
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non sequitur wrote:
I'm not sure I know what you mean by 'what settings are you using in the accounts part of mail preferences', but I'll give you as much information as I can in the hopes that some of it is responsive.
In "preferences" I select "accounts" and there are 3 listed:
'personal gmail' (IMAP)
'business gmail' (IMAP)
'Yahoo' (POP)
For each of the above, the "Account Information" tab gives:
description: [username]
email address: [correctly reflects my address]
full name: [my name]
Incoming mail server: imap.gmail.com
user name: [my username]
password: [*** - I've re-entered to ensure it is my true password]
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Again, different names for the different accounts, right? And this is the same port etc. as you put into the iphone
All of the above information matches what I input into my iPhone, and it has worked fine since day 1, so I don't understand the malfunction.
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Try to send an email.
Look for new lines in the log files (it should scroll down automatically so the newest lines are at the end of the log at the bottom of the window). What do you see? (Erase or substitute for any personal info before posting.)
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I have my e-mail account with ATT Yahoo.
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Hi Rachel, For what it will be worth, I was like a dog with a bone about this, so I decided to give it another go. I have success on both boxes. Here is what I did, I warn you now it was a lengthy process. Before you begin download all the upgrade steps from X.5.0 to X.5.6 as single stages ( for me the combo's did not work) and have them ready to use.
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Does resetting include deleting and recreating the AOL SMTP server?
Deleting an SMTP server requires selecting Edit Server List from the SMTP server selection pop-up menu.
ISP is short for Internet Service Provider. Are you using AOL as your ISP for connecting to the internet?
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I try to avoid saying never in regards to computers but I doubt your hard drive replacement has anything to do with this.

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Can not send e-mails after iOS5 upgrade

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