Can Not Sign In to FaceTime - states check network connection and try again - but network is fine.

I repeatedly keep getting notified: Could Not Sign In. Please check network connection and try again. When trying to log into FaceTime. Also note that click FaceTime on bar that Preferences is not highlighted by light gray. I can log into my apple ID okay and log in to write this comment without any problem. I am trying to talk with my Grandkids in England from Arizona on the iPads that I sent to each of them from my iMac. What am I doing wrong - have been repeatedly trying for past three hours.
Grandpa is needed!

Hi RVBob,
Sometimes firewalls cause trouble with Facetime, iMessage and other Apple apps - please try to open these ports from your router firewall (or ask somebody to do it if you don't know how).
Enable port forwarding on the following ports to use FaceTime and iMessage on a restricted network.
Ports
FaceTime
iMessage
80 (TCP)
√
√
443 (TCP)
√
√
3478 through 3497 (UDP)
√
5223 (TCP)
√
√
16384 through 16387 (UDP)
√
16393 through 16402 (UDP)
√

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