Can not view all the thumbnails in version 9 adobe standard

Hello,
I recently installed adobe standard 9 running parallel with adobe standard 5.
My end user is claiming of the view setting for patient data. She can not scroll all the way to the bottom
as she could in adobe 5. She can see all the thumbnails minus the last row. I have changed the prefereces to show the same
as adobe 5. However I can not get the correct settting to make it right for her.
Any adivse or trouble shoot steps would be appreciated. Adobe said to update the product, I have done that last night.

How do I do that?
Date: Tue, 14 Dec 2010 10:10:01 -0700
From: [email protected]
To: [email address deleted by host]
Subject: Acrobat Windows Can not view all the thumbnails in version 9 adobe standard
Change the size of the thumbnails, change the size of the thumbnails window, or upgrade Acrobat X.
>

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