Can only export songs/ringtones to itunes on one user account

I can't for the life of me figure out why it works fine on one user account, and on the other account (there both admin accts), it appears to be exporting to itunes but, nothing ever shows up in itunes or in the itunes music folder. Any ideas on this? I have seen a few other posts with similar problems but have not been able to find a solution. Thanks in advance.

first things to try for “oddball” probs:
http://www.bulletsandbones.com/GB/GBFAQ.html#oddballprobs

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