Can print over network, but scan over network doesn't work

Scanner communication cannot be established from Windows 7 PC to 1536dnf MP.
Printing from that computer is fine. scanning from other computers over the network is fine also.
I have uninstalled and reinstalled HP software, but that didn't fix the issue.
Scanning worked from this PC previously, but recent networking changes required I rediscover printer via a fresh install.
With my old router, the HP software would auto-discover the printer on the network, with the new network, that fails, and I have to provide a specific IP address to search, which then succeeds.
I am trying to understand where communication between win 7 PC and scanner might be misconfigured, when same PC communicates to the printer in the same MFP works fine.

Hi @tennisfan76 ,
I see that you are having issues scanning over the network. The Print and Scan Doctor detected a issue with the Wia drivers. I will certainly do my best to help you.
Are you signed is a the Administrator of that computer?
WIA drivers are part of Windows Operating System.
Run this Microsoft Fit It Tool to see if it will resolve this issue.
Diagnose and repair Windows File and Folder Problems automatically.
I have provided this document, just to make sure these are the same ones you had checked.
This document is to Check the Windows Image Acquisition (WIA) services.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Disregard the title.
Go to Solution three: Check the Windows Image Acquisition (WIA) services.
Temporarily turn of the Antivirus Software and try scanning again.
If the issue persists, download and try to repair the WIA drivers. If you don't feel comfortable about doing these steps, you can contact the computer manufacturer or Microsoft to resolve this WIA error.
Back up the registry first.
How to back up and restore the registry in Windows.
Restore Default Startup Type for Windows Image Acquisition (WIA).
Please let me know the results.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hallo, thank you for trying to help. Here is my problem:
In the past, the airprint was possible without problems from iPhone 4 and iPad 2. Since today it doesn't work anymore. My iPhone 4 and my iPad 2 is connected by wi-fi and I can serve in the internet. But I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC.
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Please read this post then provide some details. What printer model? What operating system? How is the printer connected?
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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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[Solved] Network doesn't work after hibernate?

Hello! This is my first legit Linux install so excuse me if I'm a bit slow. I installed Arch last night and everything went smoothly. However, after I tested out hibernate on my machine, the network doesn't seem to work. Just prior to the hibernate, I installed Pidgin and Skype but they worked alright, so I think that the hibernate caused a problem on eth0.
I have an Asus P8Z68-V Pro motherboard with an Intel 82579V Gigabit Ethernet Controller that's using the e1000e driver. Running "dmesg | grep e1000e" says that it is up.
I'm not entirely clear here, but from reading, I think that I have several ways of connecting to the network, including network, dhcpcd, networkmanager, and wicd. I am using wicd so I did the following (or at least I think I am only using wicd):
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# /etc/rc.conf - Main Configuration for Arch Linux
# LOCALIZATION
# LOCALE: available languages can be listed with the 'locale -a' command
# DAEMON_LOCALE: If set to 'yes', use $LOCALE as the locale during daemon
# startup and during the boot process. If set to 'no', the C locale is used.
# HARDWARECLOCK: set to "", "UTC" or "localtime", any other value will result
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# to the value in /var/lib/hwclock/adjfile
# TIMEZONE: timezones are found in /usr/share/zoneinfo
# Note: if unset, the value in /etc/localtime is used unchanged
# KEYMAP: keymaps are found in /usr/share/kbd/keymaps
# CONSOLEFONT: found in /usr/share/kbd/consolefonts (only needed for non-US)
# CONSOLEMAP: found in /usr/share/kbd/consoletrans
# USECOLOR: use ANSI color sequences in startup messages
LOCALE="en_US.UTF-8"
DAEMON_LOCALE="no"
HARDWARECLOCK="UTC"
TIMEZONE="America/New_York"
KEYMAP="us"
CONSOLEFONT=
CONSOLEMAP=
USECOLOR="yes"
# HARDWARE
# MODULES: Modules to load at boot-up. Blacklisting is no longer supported.
# Replace every !module by an entry as on the following line in a file in
# /etc/modprobe.d:
# blacklist module
# See "man modprobe.conf" for details.
MODULES=()
# Udev settle timeout (default to 30)
UDEV_TIMEOUT=30
# Scan for FakeRAID (dmraid) Volumes at startup
USEDMRAID="no"
# Scan for BTRFS volumes at startup
USEBTRFS="no"
# Scan for LVM volume groups at startup, required if you use LVM
USELVM="no"
# NETWORKING
# HOSTNAME: Hostname of machine. Should also be put in /etc/hosts
HOSTNAME="Vicious"
# Use 'ip addr' or 'ls /sys/class/net/' to see all available interfaces.
# Wired network setup
# - interface: name of device (required)
# - address: IP address (leave blank for DHCP)
# - netmask: subnet mask (ignored for DHCP) (optional, defaults to 255.255.255.0)
# - broadcast: broadcast address (ignored for DHCP) (optional)
# - gateway: default route (ignored for DHCP)
# Static IP example
# interface=eth0
# address=192.168.0.2
# netmask=255.255.255.0
# broadcast=192.168.0.255
# gateway=192.168.0.1
# DHCP example
# interface=eth0
# address=
# netmask=
# gateway=
interface=eth0
address=
netmask=
broadcast=
gateway=
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# This is required if your root device is on NFS.
NETWORK_PERSIST="no"
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# - prefix a daemon with a @ to start it up in the background
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Restarting eth0 through wicd-cli still did not work. I also tried resuscitating the network via instructions on the configure network page before trying to focus solely on wicd.
I found a few similar problems on the forums by searching "wicd hibernate" and tried several solutions but they did not work. Several problems seem to be that the network doesn't work after a suspend because I guess the stuff in RAM did not get saved? But people were able to restart the network by running "/usr/lib/wicd/autoconnect.py" and I wasn't able to get this to work. As a final effort, I added "resume" into mkinitcpio.conf and placed the machine into sleep again to see if it may magically reset something but of course this did not happen .
mkinitcpio.conf:
# vim:set ft=sh
# MODULES
# The following modules are loaded before any boot hooks are
# run. Advanced users may wish to specify all system modules
# in this array. For instance:
# MODULES="piix ide_disk reiserfs"
MODULES=""
# BINARIES
# This setting includes any additional binaries a given user may
# wish into the CPIO image. This is run first, so it may be used to
# override the actual binaries used in a given hook.
# (Existing files are NOT overwritten if already added)
# BINARIES are dependency parsed, so you may safely ignore libraries
BINARIES=""
# FILES
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# as-is and are not parsed in any way. This is useful for config files.
# Some users may wish to include modprobe.conf for custom module options
# like so:
# FILES="/etc/modprobe.d/modprobe.conf"
FILES=""
# HOOKS
# This is the most important setting in this file. The HOOKS control the
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# Order is important, and it is recommended that you do not change the
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# 'base' is _required_ unless you know precisely what you are doing.
# 'udev' is _required_ in order to automatically load modules
# 'filesystems' is _required_ unless you specify your fs modules in MODULES
# Examples:
## This setup specifies all modules in the MODULES setting above.
## No raid, lvm2, or encrypted root is needed.
# HOOKS="base"
## This setup will autodetect all modules for your system and should
## work as a sane default
# HOOKS="base udev autodetect pata scsi sata filesystems"
## This is identical to the above, except the old ide subsystem is
## used for IDE devices instead of the new pata subsystem.
# HOOKS="base udev autodetect ide scsi sata filesystems"
## This setup will generate a 'full' image which supports most systems.
## No autodetection is done.
# HOOKS="base udev pata scsi sata usb filesystems"
## This setup assembles a pata mdadm array with an encrypted root FS.
## Note: See 'mkinitcpio -H mdadm' for more information on raid devices.
# HOOKS="base udev pata mdadm encrypt filesystems"
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# HOOKS="base udev usb lvm2 filesystems"
HOOKS="base udev autodetect pata scsi sata resume filesystems usbinput"
# COMPRESSION
# Use this to compress the initramfs image. With kernels earlier than
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# support gzip, bzip2 and lzma. Kernels 2.6.38 and later support xz
# compression.
#COMPRESSION="gzip"
#COMPRESSION="bzip2"
#COMPRESSION="lzma"
#COMPRESSION="xz"
#COMPRESSION="lzop"
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#COMPRESSION_OPTIONS=""
Not sure if my fstab.conf is useful but if this has something to do with settings getting "lost" in swap, here it is. Linux is on an SSD and HDD (sda and sdc) and Windows 7 is on a HDD (sdb).
fstab.conf:
# /etc/fstab: static file system information
# <file system> <dir> <type> <options> <dump> <pass>
none /tmp tmpfs nodev,nosuid,noatime,size=2000M,mode=1777 0 0
/dev/sda1 / ext4 defaults,noatime,discard 0 1
/dev/sda2 /home ext4 defaults,noatime,discard 0 2
/dev/sdc1 /boot ext4 defaults 0 1
/dev/sdc2 /var ext4 defaults 0 0
/dev/sdc3 swap swap defaults 0 0
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shm /dev/shm tmpfs nodev,nosuid,size=10G 0 0
Is wicd causing these problems or did I configure something else improperly? Would appreciate any help to get eth0 up again!
Last edited by TheBigCow7 (2011-09-13 17:57:20)

Ok, I think I've made some progress! Hibernate definitely affects my network connection. Could this be a kernel 3.0 problem?
I noticed that ifconfig showed eth0 without an inet addr, just an inet6 addr for the longest time. e1000e seemed to be loading up ok. I'm not certain here, but I think that meant the dhcp settings didn't stick, or something along those lines.
Trying to use dhcpcd like the instructions here did not work. By some chance, one attempt did work and while it did, I downloaded and installed dhclient. After that one successful attempt, renewing the DHCP lease via dhcpcd did not work again.
Luckily though, I found that running "dhclient eth0" worked. My DHCP settings seemed to have somehow gotten messed up after my initial, problematic hibernate to the point where none would stick, even after a reboot. Manually typing in "dhclient eth0" would get eth0 working, so I decided to add it to the bottom of /etc/rc.local, like in the example on the networking page.
Now, eth0 works after a boot. However, after the daemons load up during the boot process, my computer takes a long time to get to the login prompt (this is relatively speaking, since I am on a SSD and the boot process used to be blazing fast before). I'm pretty sure it's because I added "dhclient eth0" to /etc/rc.local.
I should say that even with these changes, after a hibernate, my eth0 still does not work and if it weren't for the edit to /etc/rc.local, eth0's inet settings would still not stick after a reboot (that is to say, the hibernate does do something to my network settings).
Is this the correct/most efficient way to fix my DHCP problem? Can I fix my "eth0 after hibernate" issue? Also, can I make my DHCP settings boot up without changes to /etc/rc.local so that I can get a fast boot again (still not sure how it was able to work before without my edit)?

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