Can somebody tell me the contact details of the BT...

I have been waiting over 3 weeks for a date for a new installation for a brad new house after being told the phone line and broadband was working on day 1.....amazing as i dont even have a telephone wire from the telephone pole to the house!
I have spoke to at least 10 people, all of which take zero responsibility for the issue and just keep passing me to another department...
The last call i just received saying that "Terry Ann" will call me back tomorrow after 11am to "discuss what work needs doing".....great ill just wait for that phone call then. Every time i receive a phone call it just makes me more and more angry as we are no further to getting a resolution than i was on the 5th November when iwas told the issue was resolved.
Apparently for over a week BT were trying to rectify a fault on my line (even though a line didnt exist) and this fault could not be closed down on the system until it was resolved....and clearly it was never going to be!!
So i think, we are now getting somewhere near the point of getting a new installlation date, from the provisions team, but obviously i have to wait until after 11am tomorrow...
Certainly no signs of being moved up the queue because of the appalling service i have received!
I would love to take my business elsewhere but unfortunately Openreach run the new lines for everyone else that provides a telephone SERVICE....haha service makes me laugh!!!
I have never experience the level of incompetence as i have over the course of the last few weeks and when i asked one person i was speaking to whether THEY thought that the service i had received was acceptable....their response was "i can comment on that sir".
To be honest i dont want anyone else to say sorry, i dread to think how many times the ten people have said sorry.
Its just not good enough and apparently team supervisors are there to manage the staff and not to escalate customer complaints to...... but should a client request a call back from a supervisor you have to wait 2 hours for that....
So you wait 2 hours to get a call back just repeating what the member of staff had previously told you....a load of sorrys and waffle telling you that they arnt in the department you need.
I actually just wanted the contact details of someone senior that can hear my complaint as im not getting anywhere closer to having a phone line and internet after more than 2 weeks...
The only way BT can still be in business is that there truely is no other option in obtaining a phone line...
Please somebody tell me how i can get the contact details of the top guys at BT....i need something done about this!! It is not good for my blood pressure!
I cant have BT responsible for my son losing a father because he has gone insane whilst trying to get a phone line and internet....
HELP!!

Hi Griggo888
Welcome to the forums.
I can have this investigated for you. Please fill in the contact us form to send us an email.
You can click on the link in my profile under the section 'About Me'.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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