Can Someone Shed some insight on US Bank for me?

I have been helping my brother establish credit. He has a few cards, low balances, some inquiries, 710 FICO. He apped for Platinum Visa with US Bank yesterday and receieved a message with something along the lines of you will be notified in writing within 10 days. I told him to call the status line and he did. entered his social and it says sorry i am unable to located your credit card application, please hold while I transfer you to a CS agent. He then hung up lol.  He is a lil new to the card process, anyone else have call the US Bank status line and their app was not found? 

rserla wrote:
ojefferyo wrote:
Just talk to someone, they aren't going to bite. I would like to believe you ... but your avatar is a dog, and dogs have on occasion been known to bite ...  so might be a set up. Lol. But yeah OP, best to have your brother talk to someone. Good luck to him!you can always use a muzzle on a dog to prevent biting  now you can stop your dog from biting and humiliate it at the same time!

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