Can't access CD Drive: Could not open CD handler, 32.
My CD drive isn't showing up in iTunes, so I ran the diagnostic tool. Everything checked out except that I got "Unable to access audio CD" with a red dot next to it.
This is the output of the diagnostic tool, has anyone else encountered this Could not open CD handler, 32 issue?
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
LENOVO 4313CTO
iTunes 11.2.2.3
QuickTime not available
FairPlay 2.6.12
Apple Application Support 3.0.3
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0040B50812948A28
Current user is not an administrator.
The current local date and time is 2014-06-13 12:19:35.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2c11483344b4160ef38c549044196dd7
iPodService 11.2.2.3 (x64) is currently running.
iTunesHelper 11.2.2.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
E: HL-DT-ST DVDRAM GT30N, Rev LT10
Audio CD in drive.
Could not open CD handler, 32. There is a problem with the installation of the drive in Windows or the drive contains a copy protected CD.
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 10 16 24.
The drive CDRW speeds are: 10.
The drive DVDR speeds are: 10.
The drive DVDRW speeds are: 10.
Error Correction is turned on for importing audio CDs.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
Force Optical Power Calibration before burn is turned on in the preferences.
Hi, Mathew -
Here is a method that should work provided your G4 is an (AGP) model or later -
Restart. Immediately press the Option key, keep it held down until Startup Manager displays.
Article #106178 - Startup Manager: How to Select a Startup Volume
Once Startup Manager is up, press the Command-. (Command-period) keys. That should open the tray for the optical drive.
If the drive has a disk in it now, there's an additional technique - boot the machine, immediately press and hold down the mouse button, keep it held down. That's a hardware-based command to eject all removable media.
If the drive has a button on the door, you can also try restarting, then immediately begin pushing the button - there's a point during the first part of startup where the drive is energized but has not yet begun to spin up, and it should respond to the button push at that time.
If all attempts fail, it's time to consider whether the drive has failed, or if its cable connections have worked loose.
Similar Messages
-
I have a MacBook pro version 10.6.7 with snow leopard. After an scheduled software upgrade I could not open Quicken (It said it could not open the files). Now I can only open it if I have my external drive on. Can you help?
All the information that I had input on Quicken is gone. I have to have the external hard drive that I use to back up to be able to use quicken now. It is as if it was erased from the laptop hardriveTry repairing permissions. My favorite way is with a utility called AppleJack. Info and download here. It's free. It only works when you boot in Single User Mode. When restarting or booting, hold down the Command key and S keys.
You will get a very different startup screen that looks like the Terminal app has hijacked the screen. Just let the lines of text scroll by. When that happens you will get a text entry prompt. Type in "AppleJack" without the quotation marks.
A DOS looking menu will appear. Choose 1 or d to run Disk Repair. If you get a message that Disk Repair found and corrected errors, run it again. Repeat until you get the "your disk appears to be ok" message. This rarely happens with my experience, though. This does the same thing as as booting from an external drive and running Disk Utility's repair. Only, no external drive is required!
Next, choose 2 or p to repair disk permissions. This will take a little while. AppleJack warns that it will take up to an half hour to run repair permissions. It'n never taken more than about ten minutes for my MacBook Pro.
As permissions are repaired, you will see each repair scroll on the screen. When done, the menu returns, choose q to quit. Then at the prompt, enter "exit" without the quotes. Your MacBook Pro should restart into Mac OS normally after this.
Hope this helps. -
I cannot acces Safari (for the past three days) A message shows 'Safari could not open the page because the server stopped responding. How can I rectify this?
Well, you are accessing Safari. It's just that there's a page it's trying to access on the web, one that you last used, and that website is not available. When looking at the dead page in Safari, tap the lower right icon to shrink down the page and then tap the "x" to get rid of it. You can then try going to another site.
-
I can not update my version of itunes. When I install the message "Could not open key UNKNOW \ Instaler \ Products \ E84E5F4E55179FC488DCF773E79CCA45 \ SourceList \ Media. Make sure you have sufficient access to that key or contact the support team." Any tips on how to solve this problem?
If doesn't work try use the instructions below BUT in BOTH folders, first in SourceList and after in the Media.
Start>Run put regedit and press Ok.
1. Go to the key: HKEY_CLASSES_ROOT\Installer\Products\9B00314CD581E574FBCE93FE37F2911B\SourceLis t\Media
2. Right click in Media folder, select Permissions from the menu.
3. You will see that is no user, on the "Permissions for..." dialog box which appears next, press the "Add.." button and add in the "All"
4. Back on the first "Permissions for..." dialog box, click on each account in the top-list and make sure each has the "Full Control = Allow" and "Read = Allow" permissions
5. Click the "Advanced" button and the "Advanced Security Settings" dialog box appears
6. On the "Permissions tab" enable the checkmark box named "Replace all child object permissions with inheritable permissions from this object", then press the "Apply" button
7. On the "Owner" tab, highlight the "Administrators" name in the lower listbox, enable the checkmark box called "Replace owner on subcontainers and objects" and press the "Apply Button" -
On imac 10.6.8 using current version of Aperture. How can I access the Aperture Library on my external hard drive that I use with time machine for backup? I can only access the application but not the library..
Go into Time Machine (the program not the bundle on the extrnal disk) and using Time Machine's browser go to the Folder where the library lives. You could look in the library bundle in Time Machine but that won't really tell you much,
If you want to make sure it truely has backed up your library you will need to restore it and open the restored library with Aperture.
If all this still has you confused you need to read up on Time Machine in order to get a feel for how it works, for what it is doing and for how to restore files from it. -
Can't start Photoshop - 'Could not open a scratch file'
Hi, I recently installed Photoshop CS5, however every time I open the application, I am receiving this error message at the loading screen:
"Could not open a scratch file because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders."
I've looked online for solutions everywhere, but I've obviously been unsuccessful and I'm at the point where I have no idea what else to try, other than a clean install of my OS, however that is a last resort as I currently do not have an external hard drive to transfer my files to do so. So far I have tried these things:
Reinstalled Photoshop many times, even the CS6 BETA is giving me the same error.
Deleted preference files within /Library/Preferences/
Used the cmd+alt shortcut when starting Photoshop to select a different scratch disk location.
Used the cmd+alt+shift shortcut to delete the settings file, which I cannot do as the error message mentioned above appears before the window for deleting the settings file does.
Tried rebooting several times, even into safemode and I still get the same message.
Tried changing the permissions on the Applications folder, Adobe folder, CS5 folder and CS5 application, however they are all set to 'read & write access' for me. I am also set as an administrator.
Cleaned my cache of any unneccessary files.
I have also repaired my permissions using Disk Utility, but that didn't solve the problem.
I have a 2010 Macbook Pro, 4GB RAM running OS X Lion 10.7.3 with 2 patitions on my harddrive (OS X and Windows 7). I have 15GB free on my OS X partition currently, which may not seem like much, however I have run Photoshop CS5 previously as a trial and other versions of Photoshop and the small amount of harddrive space has never affected the software's ability to create a scratch file.
The strange thing, however, is that I can use Photoshop CS5 & CS6 on a guest account that I created recently, which means that the problem I am having is permissions based. Logging into a seperate account is a good enough solution for now, but it is incredibly tedious to keep changing accounts just to use Photoshop.
Has anyone got any other ideas? As I mentioned previously, reinstalling is a last resort as I currently don't have the neccessary resources.
Thanks.I managed to fix this myself, almost by accident, after failing every method suggested that I came across.
My problem was due to 'read only' access being set to some folders in ~/private/ on my main account, meaning that Photoshop could not create an important, temporary scratch file in this location.
To anyone else who comes across this thread due to having the same problem, here's the solution:
Open finder, then go to 'Go' in the menu bar and select 'Go to folder'
In the window that opens, enter '/private/' and click 'Go'
Then, right click on the folder 'tmp' within /private/ and select 'Get info'
In here, scroll to the permissions section and change the relevent user permissions to 'read and write'
Before closing this window, click on the gear icon underneath the list of users and select 'Apply to enclosed items' and hit 'Ok' in the next window.
Finally, repeat steps 3 - 5 for the folder named 'var', also within /private/ and you're done. Photoshop should now open as intended!
Although this solution was ideal for my home laptop, giving 'read and write' access to important folders like these can probably lead to lowered security so please do it at your own risk. -
Am not able to use facebook on my Iphone 4, softwareversion:iOS7.1, also tried to access through safari and chrome that i have installed it gives an error message saying: "safari could not open the page because server stopped responding", i tried network reset, reset the whole device, rebooting , changing airplane mode rebooting nothing fix the issue, but i can access other sites and google , am using Vodafone as my carrier with 2g network, when at home able to access facebook.com through wifi in safari requesting assistance thank you
If you can access Facebook while on Wifi at home, but you are unable to access it while away running on your carrier's 2G network, I could phone your carrier. You have already completed the Cellular Data troubleshooting for the iPhone, so any limitations keeping your from connecting to Facebook over cellular will have to be answered by your carrier.
-
Could not open the Bluetooth ACPI device driver (tosrfec.sys)
Hello,
I installed Toshiba Bluetooth Stack on Windows 98 SE (Version 2.03 of BT Stack..).
If i wan't to run the Bluetooth Manager I always get the message "Could not open the Bluetooth ACPI device driver (tosrfec.sys).".
What can I do ?
Message was edited by: jollydwarfHello
Click to BT topics list and there you will find link to Toshiba Bluetooth Information Center. Check please FAQ section and there you can find many useful information about BT and BT troubleshooting. -
Hi,
i can not install itune. There are the error show
" Could not open key: Unknown\Components\32A7D634EB632D11CABB00087CCFBB48\DAEC106DF4E2BBB458CC2CA9C46 E3A0C. Verify that you have sufficient access to that key. or contact your support personal.
I have tried some soution from the similar case to uninstall itune and also related components already but finally the probelm still occured.
Please you help to suggest me what can i do? I need to restore my back up data to the new iphone as the previous one got stolen.
BR,
Sirorath A.Try the following user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\[LongStringOfLettersAndNumbe rs]" error messages when installing iTunes for Windows -
Safari could not open the page on my new ipad mini's because the server stopped responding- new ipad mini's (2 from separate places) are not working with At & T router but computers work fine. Yesterday I got it to work. Weird. Can you please help me. I've tried everything. Thanks ya'll!
Hello SavannahSweetie,
I was looking into the issue you are desribing, and found a great article for troubleshooting wifi connections with iOS devices. It's called iOS: Troubleshooting Wi-Fi networks and connections and can be found here: http://support.apple.com/kb/ts1398.
Start with this section, and work your way down if needed.
Basic troubleshooting
Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
Verify that you are in range of your Wi-Fi router or base station.
Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
Update your Wi-Fi router to the latest firmware.For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.
Restart your iOS deviceHold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
All the best,
Sterling -
hi,
i have problem when installing itune. it said:
Could not open key HKEY_LOCAL_MACHINE32\SOFTWARE|Microsoft\Windows\CurrentVersion\Run. Verify that you have sufficient access to that key, or contact your support personnel.
Please help me i can't do anything without ituneFor "Could not open key/write value" errors when reinstalling try b noir's user tip:
"Could not open key: UNKNOWN\Components\[LongStringOfLettersAndNumbers]\
[LongStringOfLettersAndNumbers]" error messages when installing iTunes for Windows.
The technique can be applied to the branch of the registry mentioned in the error message.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Ipad message "Safari could not open the page because the server stopped responding". I cannot access emails or internet.
Thankyou for suggestion. My PC was working ok ( accessing emails/internet) which puzzled me. It's usually the PC that drives me nuts and the iPad that is great.I discovered my TV was having difficulty with a connection to broadband. I turned off the main Wifi router and switched it on again and all seems to be well. My IPad was suggesting, however, that all was well with the Wifi connection. It had a tick against it in Settings. Very strange!
Byron -
'Could not open key....Verify that you have sufficient access to that key'
I just bought a new 4GB Ipod Nano. I had an older version if Itunes installed before that I hadn't used for about a year since I didn't have an Ipod. Now that I have a new one, when I try to install the latest version of Itunes I get this message
"Could not open key:
HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows...\{59C4F14F-7590-45FC-BE95-A67AB3590709}.
Verify that you have sufficient access to that key, or contact your support personnel."
I've looked up a way to fix this everywhere but I keep getting the same message. So does anyone know how I can verify that I have sufficient access to the key? I haven't been able to use my Ipod at all.Start>Run put regedit and press Ok.
1. Go to the key: HKEY_CLASSES_ROOT\Installer\Products\9B00314CD581E574FBCE93FE37F2911B\SourceLis t\Media
2. Right click in Media folder, select Permissions from the menu.
3. You will see that is no user, on the "Permissions for..." dialog box which appears next, press the "Add.." button and add in the "All"
4. Back on the first "Permissions for..." dialog box, click on each account in the top-list and make sure each has the "Full Control = Allow" and "Read = Allow" permissions
5. Click the "Advanced" button and the "Advanced Security Settings" dialog box appears
6. On the "Permissions tab" enable the checkmark box named "Replace all child object permissions with inheritable permissions from this object", then press the "Apply" button
7. On the "Owner" tab, highlight the "Administrators" name in the lower listbox, enable the checkmark box called "Replace owner on subcontainers and objects" and press the "Apply Button"
In my case, many errors appear before, but i fixing 1 by 1 and installation completed. Try and tell me later. -
I am having trouble installing updates from iTunes. It used to work flawlessly. I am having trouble finding an email address where I can contact Apple or iTunes. I do not want to take the chance that they will charge me for a phone call because I think it is unfair for them to charge me, since I am using THEIR software already. THEY NEED TO PAY ME!!
Here is the error message I receive each time I try to install the updates:
"Could Not Open Key:
UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\7E577B2224C65CF4E801A9E52375 DB49. Verify that you have sufficient access to that key, or contact your support personnel.”
If someone would be kind enough to help me, I would greatly appreciate it!!
THANKS!!!!!!I am having trouble installing updates from iTunes. It used to work flawlessly. I am having trouble finding an email address where I can contact Apple or iTunes. I do not want to take the chance that they will charge me for a phone call because I think it is unfair for them to charge me, since I am using THEIR software already. THEY NEED TO PAY ME!!
Here is the error message I receive each time I try to install the updates:
"Could Not Open Key:
UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B9B1A1EE8\7E577B2224C65CF4E801A9E52375 DB49. Verify that you have sufficient access to that key, or contact your support personnel.”
If someone would be kind enough to help me, I would greatly appreciate it!!
THANKS!!!!!! -
I am trying to import developed images from LightRoom 5 Photoshop 6 for further editing. I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, or you do not have necessary access permissions or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file. How do I fix this? I would greatly appreciate it if you would respond with terms and procedures that a computer ignorant user, such as me, will understand. Thanks.
Have you tried restoring the Preferences yet?
Maybe you are looking for
-
"Calculate Average" option for the Activity Usage Profile doesn't work
I have the same problem as poster 793128 in a comment for a different thread: the "calculate average" profile option doesn't work for units (it works for cost though). I've used this option a lot on previous versions of Primavera but for some reason
-
Who can help me ? Working with portal an IE5.0 I get in the portal navigator an Javascript Error: Line: 1 Character: 1 Error: Object expected Code:0 URL: http://mymachine:800/ This error is new. I'm still working with my installation on NT since 3 mo
-
Constantly locks up and I can't do anything. The wheel of death won't go away
At first I thought it was safari but now it's so bad it takes 10 min to start up bc it locks up so bad. The wheel of death appears just about every 5-10 min with everything we do.
-
Emptying Mail Trash Folders on iPad
When I delete an email it goes into the Trash folder for that account, but doesn't delete when I close the app. How do I empty the Trash folder, without going through and deleting each and every (hundreds!) email? Thanks! Sharyn
-
Change of emails has caused only Part of I Cloud to work?
I have had to change my email. As a result ICloud does show active on the new email but seems to be hampered by the old email not allowing full usage. Error messages : "Mac cannot connect to Icloud because of email (old email) issue" Hopefully