Can't activate - activation does not have the required number of digits

I have an old paid version of CS that I have been using for years. I recently had my hard drive repaired and they managed to deactivate my CS. When I try and do the phone activation, after I enter the activation code it says "The number you entered does not have the required number of digits". I am reading it right off the screen in front of me. The only other info is activation type = repair. What are my options? I paid a lot for this and I would like to keep using it. Thanks for any help.

I am having the exact same problem. I have moved my Adobe CS3 to a new computer. Even though I am entering the activation code correctly as displayed on my screen, I still get the message "The number you entered does not have the required number of digits". You can then select to speak to someone, but then you receive a recording that Adobe is no longer handling activation problems via phone, goodbye, and I am disconnected.
How can I re-activate my CS3 product? I have a legitimate purchase and a legitimate license key. Thank you.

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Message was edited by: Rafael Portela

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Can't activate - activation does not have the required number of digits

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