Can't attempt the "crash on launch" fix because Creative Cloud itself won't launch...
Running Mac OS X Lion on a 2011 MacBook Pro.
Not only won't any of the apps launch, nothing appears in my menu bar, and the uninstaller won't run either... tried quitting all processes in Activity Monitor and relaunching... no dice.
Also, the Application Manager has attempted to launch itself several times but just hangs and never does anything.
Any suggestions?
Ok ADI-Dallas I would recommend either completing the following steps or contacting our support team to work with them directly. The steps I am providing are a bit more generic but should give you the greatest chance of success at resolving your current difficulties.
Attempt to run all available uninstallers in Applications/Utilities/Adobe Installers
Run the CS Cleaner Tool to remove any remaining installation settings - CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Archive the Library/Application Support/Adobe/OOBE folder by renaming to OOBE_OLD
Reinstall the Adobe Creative Cloud Application from https://creative.adobe.com/products/creative-cloud.
Step 4 may not be necessary but since it is unlikely that any of the uninstallers will function it is best to help ensure that this folder, and the files contained within, will not prevent a successful future installation.
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Creative Cloud application won't launch
Hi there
I have re-installed your application 4 times now and have followed instructions to delete a file from my computer as well. This is now my 5th attempt and it still won't work......really!!! Can you please tell me what to do to fix this problem?
Not funny when you are paying good money to access software and then it doesn't work.
ThanksHi fancypride,
Please follow the steps
Rename the opm.db file.
Close the Creative Cloud application if it's running.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder
Rename the opm.db file to opm_old.db
Launch Creative Cloud
Please let us know if this was helpful
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MAC SYSTEM REQUIREMENTS
MINIMUM system requirements:
Intel® processor
Mac OS X v10.5.x
1024x768 resolution
CoreAudio compatible soundcard
1024MB RAM
50MB free on the hard drive
RECOMENDED system requirements:
Intel® processor
Mac OS X v10.6.x
1440x900 resolution
Multi-channel CoreAudio compatible soundcard
2048MB (2Gb) RAM
200MB free on the hard drive
Additional requirements for Video mixing:
ATI™ or NVIDIA® video chipset w/256MB of Dedicated DDR3 RAM
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Supported Operating System and Processor Platforms:
MINIMUM: Mac OS X v10.5 Leapord on Intel processor platform
RECOMMENDED: Mac OS X v10.6.x Snow Leapord on Intel processor platform
Apple® Mac OS X 10.4.x Tiger or older are not supported
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A day or two ago I went through installing Adobe InDesign CS4 on Leopard OS X.5.8. After what appears to be a successful installati
on, in launching InDesign CS4 the message " You can't open the application "Adobe InDesign CS4" because it is not supported on this
architecture" comes up". Calling in to support and speaking with the agent who read through previous posts, suggested to me that I
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rd drive externally connected to this computer running Snow Leopard OS X.6.1 for the error reading: "Damaged &/or incomplete install
ation" when launching afterwards. The support technician told me to first delete with the uninstall Adobe InDesign CS4, InDesign.
Following this I am told to run the CS4 Cleanup Utility. I restart the computer each and every time after running each of the utili
ties. Now I am told to install InDesign as a trial version from the DVD and after installation to go ahead & enter the serial numbe
r. When launching InDesign CS4 after installation got back the same error as before: "You can't open the application "Adobe InDesig
n CS4" because it is not supported on this architecture" comes up". Followed KB404711 article and no success. What else can be don
e to fix this issue?
This morning contacted Adobe Support regarding this response:
After having a detailed reserach on your issue i acme to the conclusion
that the problem you are having is not related to Adobe software but its
in fact related to your MAC version ( OSX-5.8). While reseraching your
issue i came across
to many forums where a lot of postings were about the similar error but
with different products the only comon thing was all the Errors were
with Mac machine , also when you check the system requirements for
Adobe Indesign Cs4
by going to the following link
http://www.adobe.com/products/indesign/systemreqs/?promoid=DRHXE you
will find the Mac OS version supported are from Mac OS X
v10.4.11–10.5.4. but we do support Snow Leoprad , so i would like
to advise to you to either contact your system manufacturer or upgrade
to Snow Leopard ( mac os x 10.6)
I have been told that my case is being sent to Level 2 agents and that it can take 24-48 hours for a response. In the meantime I decided to see what the Support Forums can do for me. Until then I am down. Thanks for the help.In the application folder there is a folder 'Adobe InDesign CS4' within which there is just the application file. I would expect there should be more file there??
I've un-installed and installed again - still the same.
Even downloaded the dmg again and done thwe whole thing over again. -
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You can't open the application "..." because it is not supported on this type of Mac.
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And both are on the same startup disk, right? Because, to be honest, it's hard to figure out how you could have this problem with both accounts on the same startup disk, so I just want to check that before we get too involved.
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Here is the output of etrecheck. Would you please take a look if there is anything wrong?
Hardware Information:
MacBook Pro - model: MacBookPro9,1
1 2.6 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Startup Items:
CUDA - Path: /System/Library/StartupItems/CUDA
System Software:
OS X 10.8.2 (12C3006) - Uptime: 3 days 2:52
Disk Information:
APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 749.3 GB (311.8 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple, Inc. Keyboard Hub
Logitech USB-PS/2 Optical Mouse
Apple, Inc Apple Keyboard
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Kernel Extensions:
com.eltima.ElmediaPlayer.kext Version: 1.0
com.bresink.driver.BRESINKx86Monitoring Version: 8.0
com.nvidia.CUDA Version: 1.1.0
Problem System Launch Daemons:
[failed] com.apple.emond.aslmanager.plist
[failed] com.apple.xprotectupdater.plist
Problem System Launch Agents:
[failed] com.apple.afpstat.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.cisco.anyconnect.vpnagentd.plist
[loaded] com.eltima.ElmediaPlayer.daemon.plist
[loaded] com.google.keystone.daemon.plist
[loaded] com.timesoftware.timemachineeditor.backupd-auto.plist
[loaded] io.redis.server.plist
[loaded] org.macosforge.xquartz.privileged_startx.plist
Launch Agents:
[loaded] com.adobe.CS4ServiceManager.plist
[loaded] com.cisco.anyconnect.gui.plist
[loaded] com.google.keystone.agent.plist
[loaded] com.Logitech.Control Center.Daemon.plist
[loaded] com.nvidia.CUDASoftwareUpdate.plist
[loaded] org.macosforge.xquartz.startx.plist
User Launch Agents:
[loaded] com.adobe.ARM.930da3ce175de4e82bd3cdf1dd8571f74bd3b6a7236bc94bfc00f6e9.plist
[loaded] com.akamai.single-user-client.plist
[failed] [email protected]
[loaded] org.apache.couchdb.plist
User Login Items:
Citations
Dropbox
Xmarks for Safari
VNC Viewer
3rd Party Preference Panes:
Akamai NetSession Preferences
CUDA Preferences
DivX
Flash Player
FunctionFlip
Logitech Control Center
NuFile
SwitchResX
TeXDistPrefPane
Xmarks for Safari
Internet Plug-ins:
AdobePDFViewer.plugin
DivXBrowserPlugin.plugin
Flash Player.plugin
FlashPlayer-10.6.plugin
Google Earth Web Plug-in.plugin
googletalkbrowserplugin.plugin
iPhotoPhotocast.plugin
JavaAppletPlugin.plugin
NPDjVu.plugin
PrintDialogExt.plugin
npgtpo3dautoplugin.plugin
OfficeLiveBrowserPlugin.plugin
QuickTime Plugin.plugin
RealPlayer Plugin.plugin
Silverlight.plugin
User Internet Plug-ins:
Bad Fonts:
None
Top Processes:
11.1 % WindowServer
1.4 % EtreCheck
0.3 % vncviewer
0.1 % beam.smp
0.1 % ps
0.1 % JavaApplicationStub
0.0 % Cisco
0.0 % CoreServicesUIAgent
0.0 % Dictionary
0.0 % AdobeAcrobat
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